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Reviews of Quality Inn Asheville Airport

2.5 out of 5
Quality Inn Asheville Airport
196 Underwood Road, Fletcher, NC

Reviews

7.6

Good

Rating 10 - Excellent. 88 out of 251 reviews" "
Rating 8 - Good. 69 out of 251 reviews" "
Rating 6 - Okay. 45 out of 251 reviews" "
Rating 4 - Poor. 30 out of 251 reviews" "
Rating 2 - Terrible. 19 out of 251 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Moline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We met 3 front desks in our check-in and they are all nice. They had great customer service. But, our room is unpleasant smell and they have dirty sheets. They even have dirt on the curtain. The housekeeping did not clean our room thoroughly. Sadly, even though the front desk did their best but housekeepers didn’t.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
We are sorry that you had this inconvenience in the room, all the staff is dedicated to providing excellent service from the moment of check-in when you enter the room and until you leave our facilities. We are sorry for this inconvenience and we hope that you will give us another opportunity to provide you with a better experience.

4/10 Poor

Marlene

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms not very clean but the lady at the front desk was so kind, friendly and helpful
Stayed 1 night in Apr 2024
Response from General Manager on 9 May 2024
Dear Guest,We are sorry that you felt that way, we always maintain a good standard in terms of cleanliness and for us it is never pleasant that a guest was not able to fully enjoy their stay. Thank you for highlighting the good customer service we are accustomed to offering.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, starting from checking in to day of departure. Staff was polite, clean rooms breakfast every morning. Was not expecting to be excellent, but very surprised. Now only thing was that it was still cold and no pool 😂😂😂. Thanks enjoyed my stay Will definitely stay here on my next trip to the Carolina’s.
Stayed 4 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Albert,It is pleasure for us that you have been able to enjoy each of the details and attention that we strive to provide to each of our clients. It is always a privilege for us to make our guests feel special and we always strive to provide them with a good stay. We look forward to seeing you again to provide you with better service. Thank you for choosing Quality Inn Asheville Airport.

2/10 Terrible

Danielle

Disliked: Amenities, property conditions & facilities
The area is dirty and unsafe.
Stayed 2 nights in Feb 2024
Response from General Manager on 30 Apr 2024
Dear Guest,It is never our pleasure to know that we do not meet the expectations of our clients and even more knowing that all the effort and dedication we give to offer them a good experience. We are sorry you felt that way and we apologize.

8/10 Good

Ingrid

Business traveller
I have been on a 13 week assignment and stayed here for the past 7 weeks it has been good service and room quiet and comfortable.
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Ingrid,We appreciate the fact that you were able to enjoy your stay and our services. Here at the Quality Inn Asheville Airport we always want to make guests feel at home away from home. We hope to see you again.

6/10 Okay

melody

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear guest,We appreciate you taking your time filling out this survey.

2/10 Terrible

Mercy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was supposedly “nonsmoking”, but upon entering it had clearly been smoked in. The room next to us was clearly housing people and they also were smoking while leaving the door to their room open. At 2am there was music, loud conversation and the smell of pot and smoke increased. The bathroom had soap scum on the shower. The room was hot, though the air conditioning was on high and temperature as low as possible. We will NEVER stay at a Choice run hotel again, regardless of the price.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear guest,We regret not having met your expectations, we take your comments very seriously and we will follow up accordingly. We apologize for not having enjoyed the rewarding experience that we generally make our clients feel.

10/10 Excellent

Reta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and close to food and clean the people where very friendly and helpful and the breakfast was ok
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Brett,We appreciate having chosen the Quality Inn Asheville Airport and for each of your comments which motivate us to continue striving to improve our service. We hope to see you again soon.

2/10 Terrible

Brittany

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called the hotel early on the 19th to let them know that we would be getting in late due to traffic on our way. I made sure to inform the front desk it would be early morning on the 20th. I was assured it was fine. When we arrived at 4am we were told our reservation was cancelled, we didnt have a room, and that we wouldnt be charged... funnily enough i was charged and we ended up having to sleep in our car. Im disgusted with this hotel and their customer service. Complete lack of communication, customer service, and integrity. There are plenty of other hotels in the area, use one of those.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Brittany,Let me first apologize for this misunderstanding and I ask for a little patience while the proper investigations are made into what happened since for us it is never pleasant to know that we do not meet the expectations of a client. Likewise, we notify you that there is no charge made by us. Once again allow me to apologize for all this misunderstanding.

10/10 Excellent

Daphca

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Daphca,Thank you for choosing the Quality Inn Asheville Airport and for taking the time to fill out this survey, we hope to see you again soon and provide you with warm welcome.Once again, thank you!

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Convenient to airport
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Guest, Thank you for choosing Quality Inn Asheville Airport and sharing your feedback. We look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Marilu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo excelente nuestra estadía en este horel.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Guest, We thank you for taking from your time to complete this online review! For our staff is always great when we know that our guest enjoy their stay!

8/10 Good

Angelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Mrs. Davis,Thank you for taking your time filling out this online survey!

10/10 Excellent

candace

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet..clean… good TV RECEPTION
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for taking time to complete this survey.

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
ear Guest, Thank you for rating your stay at Quality Inn Asheville Airport. Nothing is more important than your satisfaction. We appreciate your business and look forward to seeing you again soon

8/10 Good

Dandy, Raleigh

Stayed 1 night in Feb 2024
Response from General Manager on 20 Mar 2024
Dear guest,We thank you for taking your time completing this survey!

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, & convenient.
Stayed 1 night in Dec 2023
Response from General Manager on 16 Feb 2024
Thank you for taking your time filling out this survey. We hope to welcome you again soon.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from General Manager on 16 Feb 2024
We thank you for the rating given and for choosing the Quality Inn Asheville for your most recent stay.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on 2 Feb 2024
Dear Karin,We are pleased to know that you were able to enjoy your stay. We thank you for choosing Quality Inn for your recent stay.

8/10 Good

Michaelene

Liked: Cleanliness, staff & service
Late flight night.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Michaelene,We thank you for taking the time to complete this survey about your most recent stay at the Quality Inn Asheville Airport.

10/10 Excellent

Nancy

Liked: Staff & service, amenities, property conditions & facilities
I love that they got me a room at the last minute at a very good price..will be back
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Nancy,For us it is always pleasant to know when our guests enjoy their stay. We hope to see you soon!

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
close to airport
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Joann,Thank you for taking the time to complete this survey and for choosing the Quality Inn Asheville Airport for your stay.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Meghan,Thank you for taking the time to complete this survey and for choosing the Quality Inn Asheville Airport for your stay.

4/10 Poor

amal

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Guest,Thank you for taking the time to complete this survey and for choosing the Quality Inn Asheville Airport for your stay.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Daniel,We thank you for taking the time to complete this survey and for choosing Quality Inn for your stay.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in, took a shower, then immediately book a reservation with a different hotel instead. This hotel is terrible to the max, and there is no way I would feel comfortable leaving my vehicle parked in their parking lot overnight.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Christopher,We are sorry that you felt this way during your stay. We guarantee that to date we have not had any type of problem in our property. We appreciate you taking the time to complete this survey.

10/10 Excellent

HARVEY

Stayed 1 night in Jan 2024
Response from General Manager on 20 Mar 2024
Dear guest,It has been a pleasure for us to be able to provide you with our service!

8/10 Good

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Rene Hernandez, We hope you enjoyed your recent stay with us at Quality Inn Asheville Airport.Thank you again for choosing Quality Inn Asheville Airport, and we hope to see you again soon

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the job
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Kevin,Thank you for taking the time to complete this online survey and for choosing the Quality Inn Asheville Airport for your stay.

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Amanda,Thank you for taking the time to complete this online survey and for choosing the Quality Inn Asheville Airport for your stay.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great price & hard floors. Old motels with old carpet are scary n stinky.
Stayed 4 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Dear guest,We thank you for choosing the Quality Inn Asheville Airport for your most recent stay. We hope to see you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Dear guest,We thank you for choosing the Quality Inn - Asheville Aiport and for taking the time to complete this survey.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear guest,We thank you for choosing the Quality Inn - Asheville Aiport and for taking the time to complete this survey.

10/10 Excellent

Teona

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Dear guest,We thank you for choosing the Quality Inn - Asheville Aiport and for taking the time to complete this survey.

8/10 Good

Tori

Travelled with family, Business traveller
Liked: Staff & service
-
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Guest, thank you for choosing Quality Inn Asheville Airport! We hope to see again soon.

8/10 Good

Brilynn

Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Guest, thank you for choosing Quality Inn Asheville Airport! We hope to see again soon.

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again!
Stayed 5 nights in Dec 2023
Response from General Manager on 1 Feb 2024
Dear Beth,Thank you for taking your time filling out this survey. We hope to see you again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay at the QI
The persons at the desk were kind and friendly especially Mr Torres-the room was clean—I was disappointed that there was no plus for the bathtub as I needed a soak—I would use this Quality Inn again when I spend the night in Asheville, NC
Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
We thank you for your very positive comments. We hope to see you again when you are back in town.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Thank you for your recent stay at the Quality Inn Asheville Airport.

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Thank you for choosing the Quality Inn Asheville Airport.

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Dear guest,We thank you for choosing the Quality Inn - Asheville Aiport and for taking the time to complete this survey.

10/10 Excellent

Fredy

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from General Manager on 25 Dec 2023
Dear guest, we appreciate you completing this survey.

6/10 Okay

Breanna

Stayed 4 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Thank for choosing Quality Inn Asheville Airport!

10/10 Excellent

Vidal

Travelled with partner
Liked: Property conditions & facilities
Everything was good, except the front desk guy, bad attitude
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Dec 2023
We appreciate you taking the time to fill out this survey for choosing the Quality Inn - Asheville Airport for your stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant stay for your affordability.
You definitely get what you pay for. However, the room and bathroom were really clean and odorless. The breakfast was continental but overall had healthy options. Plus those microwavable jimmy Dean's breakfast sandwhiches my husband loved. Great addition! The service was good as well. Thank you for providing an affordable and pleasant stay.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for each of your comments and for taking your time filling out this survey. We hope to see you again!

8/10 Good

TaMia

Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from General Manager on 18 Dec 2023
Thank you for staying at the Quality Inn Asheville Airport. We look forward to seeing you again!

6/10 Okay

TaMia

Liked: Cleanliness, staff & service
The room were clean, comfortable beds. Weak internet connect, weak outlets… not a great choice of breakfast options. No juice…no meat.. only waffles
Stayed 3 nights in Dec 2023
Response from General Manager on 7 Dec 2023
Dear guest,Thank you for taking the time to complete this online survey and for choosing the Quality Inn Asheville Airport for your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear guest, we want to thank you for taking your time filling out this survey and for choosing the Quality Inn Asheville Aiport for your stay.

8/10 Good

Rick

Secluded area with not much traffic…
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear guest, we thank you for your most recent stay at the Quality Inn - Ashevilel Airport.

8/10 Good

Tammey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear guest, we thank you for taking the time to fill out this survey and for choosing the Quality Inn - Asheville Airport for your stay.