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Reviews of La Quinta Inn & Suites by Wyndham Durango

2.5 out of 5
La Quinta Inn & Suites by Wyndham Durango
125 Mercury Village Dr, Durango, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 559 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

terry

Disliked: Property conditions & facilities
Basically unkept for the price. not good.
Stayed 1 night in May 2024

10/10 Excellent

Travis

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff/manager and the best free continental breakfast I've ever had
Stayed 2 nights in May 2024

2/10 Terrible

Olivia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Room wasn't clean at all, dust everywhere. Hair in Shower , toilet super dirty. Empty amenities bottles. Not a good place to stay
Stayed 3 nights in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the breakfast was somewhat mediocre
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get off and on the Freeway, and the staff was so very pleasant. The breakfast was nice, and the room was clean.
Stayed 1 night in May 2024

10/10 Excellent

ANGEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Tom

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quite and comfortable place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick, Redington Shores

Travelled with partner
Nice room. Close to the riverwalk
Stayed 2 nights in May 2024

8/10 Good

Thomas, Espanola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an okay stay. First when we checked in the lady gave us a key to a room that was already taken so we had to go back down to talk with her to give us another room. The next morning we went down to get breakfast, but all the food was gone, only small muffins left, will probably not stay here again
Stayed 1 night in May 2024

4/10 Poor

Maaz

Travelled with family
Disliked: Cleanliness
Washroom was dirty. There were boogers still attached to the sink. Shampoo conditioner and lotion were not stocked Closet door had a hole in it Floor carpet was filthy
Stayed 1 night in May 2024
Response from Phoebe on 8 May 2024
Hello Maaz, thank you for taking the time to let us know about your recent hotel stay. I have shared your comments with the team and have used them as a training opportunity to improve. Please accept our sincere apologies for any inconvenience these issues may have caused you. We have recently had some management changes and hope we get the opportunity to show you some of our improvements on your next trip! Phoebe, GM

8/10 Good

Phil, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ken

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first spot for an overnight when traveling with a dog. Good breakfast. Nice rooms and bed.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Stayed 2 nights in Feb 2024

4/10 Poor

Becki

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No internet. No shampoo or lotion. No extra towels or wash clothes.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the river walking trail was great. Room was a good size and up-to-date.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay in Durango, you can't find a better place than here. The value of your dollar alone is remarkable. The hotel is spotless. The free breakfast is beyond any other offering; it is, in fact, excellent. That aside, you want to stay here because of the staff. Phoebe is the GM, and you will love her friendliness. It is impossible not to love her. Leon is in charge of maintenance. Perhaps unusual to mention in a review as I never required any, but he always met me in the hallway with a smile and a friendly word. The entire front desk staff and housekeeping staff are infinitely lovely people who are always warm and friendly. I stayed for 15 nights and was sad to say goodbye—best value in Durango by a mile.
Stayed 8 nights in Apr 2024

6/10 Okay

Kathi

Travelled with family
Disliked: Staff & service
The property was clean, but worn. Could definitely use some paint and upgrades.
Stayed 1 night in Apr 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was really nice and very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and friendly
Stayed 4 nights in Apr 2024

4/10 Poor

Teila, Albuquerque

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Room hadn’t been vacuumed in quite some time. Some greasy stuff was on the bedside table, meaning nothing had been wiped down from the previous guests. Yuck. Both mornings had to find staff to stock more breakfast items that had been left empty. Hot tub had peoples filth floating in it. Water was disgusting.
Stayed 2 nights in Apr 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this motel's experience was what I would expect from a more expensive motel. Everywhere I turned, they exceeded my highest expectations.
Stayed 1 night in Mar 2024
Response from Phoebe on 29 Mar 2024
Thank you for your kind words, I am so delighted we exceeded your expectations! We appreciate you taking the time to review La Quinta Inn & Suites by Wyndham Durango and we hope to see you soon on your next visit to Durango!

8/10 Good

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!!
Stayed 2 nights in Mar 2024
Response from Phoebe on 29 Mar 2024
Thank you for your kind note about your recent stay at La Quinta Inn & Suites by Wyndham Durango. We are very excited that we are exceeding your expectations and use reviews like this to motivate us to make every stay an excellent one. We hope to see you again during your travels through Durango!

6/10 Okay

Samantha

Stayed 1 night in Mar 2024

4/10 Poor

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Only reason we booked the hotel was because it was less expensive with a hot tub, pool area was closed the whole time
Stayed 1 night in Mar 2024
Response from Phoebe on 27 Mar 2024
Please accept our apologies that we did not meet your expectations and the pool and hot tub were closed during your recent stay. We are happy that we finally received the necessary part and the pool is back open! Today we received the parts for the hot tub and will have it back up within the next two days. We value you as a guest and hope you try us again!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pit stop, great breakfast, thanks again!
Stayed 1 night in Feb 2024

8/10 Good

Cassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly, Commerce City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
New property so it was excellent.
Stayed 1 night in Feb 2024

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

rashanna

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 3 nights in Sep 2023

4/10 Poor

Carmilene

Liked: Property conditions & facilities
Disliked: Cleanliness
While the customer service was exceptional, I was disappointed to find that both hand washcloths were heavily soiled with a brown residue, and one even had small hairs clinging to the fabric. Furthermore, the shower had not been properly cleaned, as evidenced by the presence of small shaved hairs scattered across the tub walls.
Stayed 1 night in Feb 2024

8/10 Good

Kamilah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Sterley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hot tub??
Clean and affordable. No complaints there. I chose this property because of the advertised indoor hot tub and pool. I arrived on a Thursday evening to a lobby sign stating tub and pool closed for cleaning. I understand maintenance has to happen sometime and I just got unlucky. Not so. Staff informed me that they perform maintenance every week and they are always closed end of week to be ready for the weekend. Bottom line… don’t book this property mid week if you want a hot tub! Other than that, an above average breakfast, clean, comfortable, and modern at a very fair price.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very fresh clean and new, friendly staff!
Stayed 1 night in Feb 2024

6/10 Okay

Haila, Lawton

Travelled with group
Liked: Staff & service
We made reservations in Sept. For 2 king rooms in Feb. We checked in, went to our roomsand they had not been cleaned. We went back to the desk and was told they only had double queen rooms. We made reservations very early so we could get the rooms we wanted. Very disappointed in LaQuinta. We've stayed here multiple times and this was the only time we' ve had problems. Do better Durango.
Stayed 1 night in Feb 2024

2/10 Terrible

John

Stayed 1 night in Feb 2024

4/10 Poor

julia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool had so much chlorine in it that my eyes burned immediately upon coming into the pool room. Pool and hot tub were unusable. I asked for my room to be cleaned but they didn't clean our room the 4 nights we were there. The hotel is ran on a skeleton crew, make you're own conclusions.
Stayed 4 nights in Jan 2024