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Reviews of Maldron Hotel Newlands Cross

4 out of 5
Maldron Hotel Newlands Cross
Naas Road, Newlands Cross, Dublin, Dublin

Reviews

8.4

Very good

Rating 10 - Excellent. 449 out of 1010 reviews" "
Rating 8 - Good. 387 out of 1010 reviews" "
Rating 6 - Okay. 113 out of 1010 reviews" "
Rating 4 - Poor. 29 out of 1010 reviews" "
Rating 2 - Terrible. 32 out of 1010 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was late and the staff was unfriendly. In fact one staff member was downright rude when she brought a fan to room. I definitely will not stay here again when I return to Ireland.
Stayed 1 night in May 2024

8/10 Good

Jennifer, Malden

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We had to switch rooms because there were so many issues with our first room. The second room we got was arguably worse in several ways, but we didn’t complain bc we figured changing rooms again would probably not work out for us. The staff was super nice, especially the cleaning ladies and the staff in the bar area. It’s just an aging hotel that needs a renovation, frankly. The price was good but I’ve been in better hotels for the same price.
Stayed 9 nights in Apr 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very good. Lots of kids running around and loud.
Stayed 1 night in Apr 2024
Response from Suzanne on 2 May 2024
Thanks for the review Brian. We are pleased everything was to your liking. We are a family friendly hotel. Warm regards

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value nice & friendly staff
Stayed 2 nights in Apr 2024
Response from Suzanne on 29 Apr 2024
Good afternoon, Claire Thank you for taking the time to share your recent stay with us. We are delighted you enjoyed your overall stay. We do have to agree our staff are amazing. See you soon!Warm regards

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the hotel. It was lovely, staff were welcoming and friendly. Prices for food was a bit pricey for me. Easy transport links into city centre via buses and/or trams. Would stay again.
Stayed 2 nights in Apr 2024
Response from Suzanne McCabe on 22 Apr 2024
Thank you for your wonderful review Kathleen. We are thrilled everything was to your liking. Our location is key with easy access to all major routesWe look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. For some reason I feel like people might have been living in some sections of the hotel.
Stayed 1 night in Apr 2024
Response from Suzanne McCabe on 22 Apr 2024
Good morning, StephanieThank you for taking the time to share your recent visit with us. We are pleased everything was to your liking.Warm regards

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 5 nights in Apr 2024
Response from Suzanne McCabe on 17 Apr 2024
Thank you for taking the time to share your recent stay. We are delighted everything was to your liking. We look forward to welcoming you back to the hotel soon. Warm regards

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nice and clean lovely bar and grill area .
Stayed 2 nights in Apr 2024
Response from Suzanne McCabe on 12 Apr 2024
Good afternoon, Michelle Thank you for taking the time to share your recent visit. We are pleased you enjoyed your overall stay. We do look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Sara

Stayed 1 night in Apr 2024
Response from Suzanne on 29 Apr 2024
Thank you for taking the time to rate us Sara. We look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 15 minutes drive to temple bar / city centre. Staff were friendly and no issues throughout the stay.
Stayed 3 nights in Mar 2024
Response from Suzanne on 5 Apr 2024
Good morning, AlexThank you for taking the time to rate us. We are thrilled you enjoyed your overall stay. We do have to agree our staff are most certainly a very warm and welcoming bunch. We do look forward to welcoming you back to the hotel soon. Warm regards

8/10 Good

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Mar 2024
Response from Suzanne McCabe on 19 Mar 2024
Dear Valued GuestThank you for taking the time to share your recent stay with us. We look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Artur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in quite place outside city.
Stayed 2 nights in Mar 2024
Response from Suzanne McCabe on 19 Mar 2024
Dear Valued Guest, Thank you for taking the time to share your recent stay with us. We are pleased you enjoyed your overall stay with us. We are located less than 12KM to Dublin City centre. We look forward to welcoming you back to the hotel soon. Warm regards

8/10 Good

Aine

Travelled with family and small children
Liked: Amenities
Star was great so nice to us and was great with my son
Stayed 4 nights in Feb 2024
Response from Suzanne McCabe on 28 Feb 2024
Good morning, AineThank you for taking the time to share your recent visit with us. We are delighted you and your son had an enjoyable stay. Warm regards

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how friendly and welcome the staff where
Stayed 3 nights in Feb 2024
Response from Suzanne McCabe on 13 Feb 2024
Good afternoon, Charlene, Thank you for taking the time to share your recent stay with us. We are delighted you have enjoyed your overall stay with us. We do have to agree our staff are most welcoming and friendly. We look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

FARUK PRINCE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in uk
Absolutely excellent
Stayed 7 nights in Jan 2024
Response from Suzanne McCabe on 13 Feb 2024
Good afternoon FarukWe are thrilled you enjoyed your overall stay with us and we look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Franco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maldron Hotel Dublin
Comfortable stay and good food
Stayed 4 nights in Feb 2024
Response from Suzanne McCabe on 13 Feb 2024
Good afternoon, FrancoThank you for taking the time to share your likes and dislikes with us. We are delighted you enjoyed your overall stay with us. We look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Reception staff excellent.
Stayed 1 night in Feb 2024
Response from Suzanne McCabe on 8 Feb 2024
Good afternoon, Helen Thank you for taking the time to share your recent stay with us. We do have to agree our staff are most certainly a very friendly and welcoming team. Warm regards

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family stay
Stayed 1 night in Feb 2024
Response from Suzanne McCabe on 8 Feb 2024
Good afternoon, Alan Thank you for taking the time to share your likes and dislikes with us. We look forward to welcoming you back to the hotel soon. Warm regards

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Suzanne McCabe on 8 Feb 2024
Good afternoon, GeorgeThank you for taking the time to rates us. We are thrilled you enjoyed your stay. If we can be of further assistance please do not hesitate to contact a member of our team. Warm regards

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from Suzanne McCabe on 8 Feb 2024
Good afternoon, Patrick Thank you for taking the time to rate us. We are delihgted you enjoyed your stay with us. We look forward to welcoming you back to the hotel soon. Warm regards

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Suzanne McCabe on 8 Feb 2024
Dear Valued GuestThank you for taking the time to share your likes and dislikes with us. We are thrilled you enjoyed your overall stay with us.

8/10 Good

Richard

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Suzanne McCabe on 15 Jan 2024
Good Morning Richard, Thank you for taking the time to rate us. If we can be of further assistance please do not hesitate to contact the hotel direct. Warm regardsSuzanne McCabe

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Suzanne McCabe on 15 Jan 2024
Good morning Elaine, Thank you for taking the time to rate us. We do look forward to welcoming you back to the hotel soon. Warm regardsSuzanne McCabe

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely fantastic hotel and room. The staff were lovely, all very friendly and helpful. Couldn't do enough for us.
Stayed 2 nights in Dec 2023
Response from Suzanne McCabe on 15 Jan 2024
Good Morning Patricia, Thanjk you for taking the time to share your recent visit with us. We are thrilled you enjoyed your overall stay and we do look forward to your return visit soon. Warm regardsSuzanne McCabe

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
€10/night to park at this hotel
The room was clean and comfortable. The big disappointment was we were charged €10/night for the privilege of parking in the hotel car park something not shown on hostel.com and Maldron’s websites. This will definitely will be taken into account the next time we book a hotel in Clondalkin.
Stayed 3 nights in Dec 2023
Response from Suzanne McCabe on 15 Jan 2024
Good morning Philip, Thank you for taking the time to share your likes and dislikes with us. We are pleased you enjoyed your stay with us. Car parking charges are applicable and payable upon departure. We do look forward to welcoming you back to the hotel soon. Warm regardsSuzanne McCabe

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night family visit
A flying visit to surprise family. Overall a good standard hotel based on one night. Service was excellent and we ate one evening and had breakfast before leaving. Quality and servings very good on both occasions.. Only downside was the access due to very heavy traffic, not sure if this is due to roadworks etc and not a lot the hotel can control. overall would recommend.
Stayed 1 night in Nov 2023
Response from Suzanne on 11 Dec 2023
Good morning Alan, Thank you for taking the time to share your likes and dislikes with us. We are pleased you enjoyed your overall stay with us. Should you return to us again, if you request a room to the front of the hotel. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

Cian

Stayed 1 night in Nov 2023
Response from Suzanne on 19 Dec 2023
Thank you for taking the time to share your recent visit to us. We are dlighted you enjoyed your overall stay. We look forward to welcominmg you back to the hotel soon. Warm regardsSuzanne

10/10 Excellent

Diarmuid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Suzanne on 5 Dec 2023
Good morning DiarmuidThank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Requested a quiet room when I booked and also asked when I checked in, but room was facing a busy road that could be heard all night and disturbed my sleep.
Stayed 2 nights in Nov 2023
Response from Suzanne on 5 Dec 2023
Good morning Robert, Thank you for taking the time to share your likes and dislikes with us. We are disappointed to read that you stay was disrupted with the busy road. The next time you stay with us, if you request a room to the front of the building. Warm regardsSuzanne McCabe

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Suzanne on 5 Dec 2023
Good morning James Thank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Suzanne on 5 Dec 2023
Good morningStephenThank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Suzanne on 5 Dec 2023
Good morning Martin, Thank you for your amazing 10 star rating. We are thrilled you enjoyed your overall stay. Warm regardsSuzanne McCabeSales & Marketing manager

10/10 Excellent

Carmen, Old Hickory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure that they know that the hotel was booked through Orbitz. When we checked in, the concierge mentioned we were good to go, but when we checked out the new concierge mentioned a balance that we owed, which after talking they did see they had to contact Orbitz to proceed with payment. Great dining services and the room was great!
Stayed 3 nights in Oct 2023
Response from Suzanne on 5 Dec 2023
Good morning Carmen, Thank for taking the time to share your feedback with us. We do apologise for any inconvenience this may have caused. We do have some new member of our reception team who is in training. Thank you in advance for your understanding. Warm regardsSuzanne McCabeSales & Marketing manager

8/10 Good

wayne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel is very old and the structure and rooms reflect this. However, our room was clean and the staff was very friendly
Stayed 1 night in Oct 2023
Response from Suzanne on 5 Dec 2023
Good morning Wayne, Thank you for taking the time to share your likes and dislikes with the hotel. We do have to agree our staff are most certainly a friendly group. Warm regardsSuzanne McCabeSales & Marketing manager

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Dirty
No laundry on site. Rooms were dirty, bathroom shower was full of mold.
Stayed 2 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on 9 Oct 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor

6/10 Okay

SJ

Business traveller
Good hotel
Comfortable hotel close by M50. Wifi bad unless you get more expensive rooms on 3rd floor. Food bad. Avoid bar, restaurant. Apart from that it's ok.
Stayed 4 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on 9 Oct 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel is nice, the breakfast is great and the staff are fantastic! I'll stay here again in future
Stayed 4 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on 9 Oct 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rheanne Pengelly, Reservations Supervisor on 9 Oct 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Carol

Travelled with partner
Great staff.
Stayed 5 nights in Aug 2023
Response from Rheanne Pengelly, Reservations Supervisor on 9 Oct 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

2/10 Terrible

Geraldine

Stayed 1 night in Aug 2023
Response from Reservations on 29 Aug 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site.By letting us know what you liked and disliked we can now work on improving our offering

6/10 Okay

Cody

Liked: Staff & service
Disliked: Cleanliness
The Holiday Inn of Ireland, our room was a bit dirty and our shower didn’t work great, no major issues, pretty standard room.
Stayed 3 nights in Aug 2023
Response from Rheanne Pengelly, Reservations Supervisor on 9 Oct 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. We are an extremely proactive team here on site and by letting us know what you liked and disliked we can now work on improving our offering. I have addressed our short comings with the team on duty and I can assure you it is not a common occurrence at our hotel. Warm Regards, Rheanne Pengelly, Reservations Supervisor

6/10 Okay

VIJAYA KUMAR

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Reservations on 29 Aug 2023
Dear Valued Guest, I appreciate you taking the time to post your very honest review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team

8/10 Good

Andrei

Stayed 1 night in Jul 2023
Response from Philip on 24 July 2023
Dear Valued Guest,Thank you for taking the time to leave your positive review. We hope that you enjoyed your stay and hope to welcome you back again in the future.Kind regards,Philip KavanaghReservations Manager

4/10 Poor

DAN

Stayed 1 night in Jun 2023
Response from Sales and Marketing Executive on 13 July 2023
Dear Valued Guest,Thank you for taking the time to post your review. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. On behalf of the entire team, I would like to sincerely apologise for our short comings during your stay and I will address all your feedback with the teamWe are an extremely proactive team here on site and by letting us know what you liked and disliked, we can now work on improving our offering.Warm Regards,Chelsie FinneganSales and Marketing Executive

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
The location of the hotel was a little isolated but within bus routes. The trams are 30 minutes walk away. The room was clean and tidy and comfortable. Decorators painting the external window sills started work early so the noise of the cherry picker’s movement alarm was a great irritation. Overall, a nice hotel graded well at 3 star.
Stayed 3 nights in Jun 2023
Response from Rheanne on 15 June 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from Rheanne Pengelly, Reservations Supervisor on 15 June 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Similo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Rheanne on 15 June 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rheanne on 15 June 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

10/10 Excellent

Trevor

Stayed 3 nights in May 2023
Response from Rheanne on 15 June 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor

8/10 Good

Elsey

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. It’s a little far from the city but you can make it work.
Stayed 3 nights in May 2023
Response from Rheanne on 15 June 2023
Dear Valued Guest. Thank you for your fantastic review. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand I will personally pass your praise on to the entire team. Warm Regards, Rheanne Pengelly, Reservations Supervisor