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The Palace The Old Town

The Old Town Island Po Box 9770 Dubai, 9770 United Arab Emirates

Hotel is ideally situated in the stunning Downtown Dubai area

Close to Key Attractions
This Dubai hotel is located next to Souk Al Bahhar, the Dubai Fountain, Burj Khalifa, and Dubai Mall. Additional nearby points of interest include Dubai International Convention and Exhibition Centre. Show more
Recreational Facilities
At The Palace The Old Town recreational amenities include an outdoor swimming pool, a health club, a sauna, and a steam room. The hotel also provides a full-service health spa, restaurants and bars.
Luxurious Rooms
Guestrooms have balconies, LCD televisions, and complimentary wireless Internet access; bathrooms include handheld showers, bathrobes, and slippers. Hide

GUEST REVIEWS

4.5out of 5

Expedia Guest Rating

100%

of guests recommend

TripAdvisor Traveller Rating

TripAdvisor Traveller Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 26/06/2013. The check-out date cannot be after 26/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Discounts may be offered to children of certain ages.

Room type  
Deluxe Lake View - incl. free wireless internet
1 king2 twinBalcony with view of the city and water. Desk. LCD television with satellite channels, free movie channels, and DVD player. Complimentary wired and wireless Internet access. In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom includes separate bathtub and shower with handheld showerhead. Bath amenities include phone, hair dryer, and bidet. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning.
Diplomatic Suite Lake View - Free Wireless Internet
1 kingBalcony with view of the city and water. Desk. LCD television with satellite channels, free movie channels, and DVD player. Complimentary wired and wireless Internet access. In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom includes separate bathtub and shower with handheld showerhead. Bath amenities include phone, hair dryer, and bidet. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning.
Deluxe Fountain View - Free Wireless Internet
1 king2 twinBalcony with view of the city and water. Desk. LCD television with satellite channels, free movie channels, and DVD player. Complimentary wired and wireless Internet access. In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom includes separate bathtub and shower with handheld showerhead. Bath amenities include phone, hair dryer, and bidet. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning.
Palace Suite Fountain View - Free Wireless Internet
1 kingBalcony with view of the city and water. Desk. LCD television with satellite channels, free movie channels, and DVD player. Complimentary wired and wireless Internet access. In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom includes separate bathtub and shower with handheld showerhead. Bath amenities include phone, hair dryer, and bidet. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies
  • Extra-person charges may apply and vary depending on hotel policy.
  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Pets not allowed
  • Check-out time is noon
  • Check-in time starts at 3 PM
  • Caters to singles
  • Caters to couples
  • Caters to seniors
  • Caters to families
  • Caters to groups
  • Early departure fee charged
  • Minimum check-in age is 18
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Buffet breakfast fee: AED 115 per person (approximate amount)
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Accessibility Options

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handicapped parking
  • In-room accessibility
  • Accessibility equipment for the deaf

Property Amenities

The Palace The Old Town features 6 restaurants and bars, serving breakfast, lunch, and dinner. The property has 6 dining venues. The property provides 24-hour room service. The full-service spa at this hotel features massage and treatment rooms, facial treatments, body treatments, and beauty services. In addition to a pool, The Palace The Old Town provides a health club, a sauna, a steam room, and a fitness facility. Business-related amenities at this 5.0-star property include a business center, a technology helpdesk, technology support staff, and secretarial services. Meeting facilities include conference rooms, a ballroom, exhibit space, and banquet facilities. This Dubai property provides an airport shuttle (surcharge). This 5.0-star property also offers a bar/lounge, wireless Internet access, and spa services. Onsite parking is complimentary.

The Palace The Old Town has designated areas for smoking.

  • 24-hour front desk
  • Air-conditioned public areas
  • Airport transportation (surcharge)
  • Total number of rooms - 242
  • Audio-visual equipment
  • Ballroom(s)
  • Banquet facilities
  • Bar/lounge
  • Breakfast available (surcharge)
  • Business center
  • Coffee in lobby
  • Coffee shop or café
  • Complimentary newspapers in lobby
  • Concierge desk
  • Multiple large conference rooms
  • Currency exchange
  • Doorman/doorwoman
  • Dry cleaning/laundry service
  • Elevator/lift
  • Fitness facilities
  • Full-service health spa
  • Health club
  • Room service
  • Express check-in
  • On-site car rental
  • Gift shops or newsstand
  • Library
  • Tour assistance
  • Airport transportation
  • One meeting/conference room
  • Rooftop terrace
  • Luggage storage
  • Laundry facilities
  • Limo or Town Car service available
  • ATM/banking
  • Medical assistance available
  • Multiple small meeting rooms
  • Secure parking
  • Valet parking
  • Babysitting or child care
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Sauna
  • Secretarial services
  • Security guard
  • Shoe shine
  • Steam room
  • Beauty services
  • Event catering
  • Exhibit space
  • Hair salon
  • On-site medical assistance available
  • Tours/ticket assistance
  • Wireless (high-speed) Internet access - complimentary
  • Wired (high-speed) Internet access - complimentary
  • Technology support staff
  • Designated smoking areas
  • Beach/pool umbrellas
  • Massage - spa treatment room(s)
  • Multilingual staff
  • Parking (free)
  • Parking garage
  • Poolside bar
  • Year Built - 2007
  • Number of restaurants - 6
  • Meeting facilities size (meters) - 1700
  • Number of meeting/conference rooms - 5
  • Free guest parking only during stay
  • Self parking
  • Shopping on site
  • Photocopy machines
  • Garden
  • Spa services on site
  • Suitable for children
  • Supervised child care/activities
  • Swimming pool - outdoor
  • Technology helpdesk
  • Wedding services
  • Wheelchair accessible
The Palace The Old Town, Dubai,  United Arab Emirates, Property Amenities Featured Image

Rooms

The Palace The Old Town offers 242 guestrooms. LCD televisions come with satellite television channels, free movie channels, and DVD players. Complimentary wireless Internet access is provided along with direct-dial phones, complimentary newspapers, and in-room safes. Coffee/tea makers are available in guestrooms. Bathrooms include separate bathtubs and showers, handheld showers, bathrobes, and slippers. Other amenities include minibars, air conditioning, and complimentary bottled water. Guestrooms feature balconies. Amenities available on request include irons/ironing boards and wake-up calls. Cribs (infant beds) are also available. A nightly turndown service and housekeeping are provided.

The Palace The Old Town, Dubai,  United Arab Emirates, Rooms Junior Suite

Room Amenities

  • Balcony
  • Complimentary newspaper
  • Air conditioning
  • Climate control
  • Voice mail
  • Direct-dial phone
  • Complimentary bottled water
  • Minibar
  • Coffee/tea maker
  • Wake-up calls
  • Pay movies
  • Daily housekeeping
  • Turndown service
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Bathroom phone
  • Separate bathtub and shower
  • Bathroom scale
  • Slippers
  • Bidet
  • Handheld showerhead
  • Makeup/shaving mirror
  • In-room childcare (surcharge)
  • Electronic/magnetic keys
  • Welcome amenities
  • DVD player
  • Desk
  • In-room safe
  • Satellite television service
  • LCD television
  • Cribs (infant beds) available
  • Multi-line phone
  • Soundproofed rooms
  • In-room massage available
  • Sewing kit
  • Complimentary toiletries
  • Iron/ironing board
  • Clock radio
  • Blackout drapes/curtains
  • Wireless high-speed Internet access (complimentary)
  • Wired high-speed Internet access (complimentary)
  • Water view
  • City view
  • Free movie channels

Dining

The Palace The Old Town has 3 restaurants serving breakfast, lunch, and dinner. 24-hour room service is available.

The Palace The Old Town, Dubai,  United Arab Emirates, Dining Restaurant

Recreation

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf - driving range nearby
  • Golfing nearby
  • Ice skating nearby
  • Boat launch nearby
  • Snorkeling nearby
  • Boating nearby
  • Personal watercraft
  • Scuba diving nearby
  • Water skiing nearby
  • Rowing or canoeing nearby
  • Racquetball/squash nearby
  • Volleyball nearby
  • Running track/path nearby
  • Basketball nearby
  • Tennis nearby
  • Parasailing nearby
  • Helicopter/airplane tours nearby
  • Snowboarding nearby
  • Skiing - downhill nearby
  • Bird watching nearby
  • Motor boating nearby
  • Playground nearby
  • Dock nearby
  • Sailing nearby
  • Aerobics nearby
  • Pilates classes/instruction nearby
  • Yoga classes/instruction nearby
  • Skydiving nearby
  • Horse riding/rental nearby
  • Swimming on site
  • Fishing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Bowling alley nearby
  • Golf lessons available nearby

Spa

The Palace The Old Town has a full-service spa featuring massage and treatment rooms, facial treatments, and body treatments.

  • Turkish bath/Hammam in spa
  • Body treatments
  • Facial treatments

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The Palace The Old Town

4.5
out of 5
avg. guest rating
Hotel service:
4.6
Hotel condition:
4.6
Room cleanliness:
4.6
Room comfort:
4.7
Location:
4.9
Neighbourhood:
4.9
100%

of guests recommend

out of 18 reviews

Write a review of this hotel

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A Traveller from Western Australia
4.0
out of 5
Recommends this hotel
Posted 8 Oct 2011

“Arabian nights around the pool”

Staff friendly & service very good. Pool area is especially comfortable & when lit up at night is lovely. Be prepared for expensive drinks!! Only disappointment was deluxe fountain view room was more a glimpse. Near by Souk interesting & good selection of restaurants & bars.

Robyn M from Gosford Australia
5.0
out of 5
Recommends this hotel
Posted 7 Oct 2011

“AAA Comfort Zone”

Having arrived for checkin at 2.00am, and extremely tired from our flight, we were shown to a room which had been used by a smoker.As my husband suffers from mild asthma we asked if we could be moved to a non smoking room. The staff were extremely apologetic , and within a short time we were ushered into a beautiful suite with every comfort we could possibly need.Our stay of five nights was just perfect after a very busy seven weeks touring Europe, and I highly recommend this hotel to anyone looking for the luxury stop-over. Divine.

Phil M from Sydney
5.0
out of 5
Recommends this hotel
Posted 19 Sep 2011

“Exceptional visit”

Spent two days at The Palace after a two week holiday in Europe and it delivered a 5 star finale. Everything about this hotel is exceptional and a joy to experience.

A Traveller from qatar
5.0
out of 5
Recommends this hotel
Posted 6 Sep 2011

“Excellent locatoin”

nice hotel with good location the staff are extremely nice.

Area recommendations
burj khalifa and Dubai mall area
Mzayer M from Qatif
5.0
out of 5
Recommends this hotel
Posted 30 Jul 2011

“The best hotel i went in dubai and best location with best service”

Great hotel and the best in dubai

Area recommendations
Burj khalifa area since its the new city center now and the most beutifull area now in dubai near the highest building in the world
Shopping
The hotel in 3-5 min walk to the biggest shopping mall in middle east which is dubai mall
Caron G from Saudi Arabia
5.0
out of 5
Recommends this hotel
Posted 21 May 2011

“Excellent!!!”

This hotel is beautiful and well situated near the mall and the Burj Khalifa, the staff is attentative to your every need. Rooms are clean and comfortable, restaurants are excellent, pool is beautiful and well maintained. In my various travels around the world this hotel will stand out above the rest.

Area recommendations
Must see the dancing waters, the aquarium and the Burj Khalifa.
Shopping
The souk attached to the Mall of Dubai is nice but visit the old souk for a richer experience.
Events and shows
Hot-air ballooning at sunrise over the desert should not be missed, they do a wonderful job with all of the arrangements.
Hussein A from Doha, Qatar
5.0
out of 5
Recommends this hotel
Posted 29 Dec 2010

“Among the best hotels in Dubai”

Overall it was an excellent choice. The service in the room was superb and very friendly. The rooms were greatly furnished with excellent view of Burj Khalifa and the fountains, and Dubai Mall. I would definitely go back there.

Ebtissam M from Saudi Arabia. Riyadh
5.0
out of 5
Recommends this hotel
Posted 29 Sep 2010

“Excellent hotel for very close to coffee shops, supermarket, bank and everything”

excellent location, big clean rooms, good food, close by everything

Area recommendations
old city
Saeed from KSA
5.0
out of 5
Recommends this hotel
Posted 22 Sep 2010

“Can't wait to go back”

I got in love with this hotel . very romantic place , amazing view . everything surround me . it is one of the best

Area recommendations
Emaar square , Khalifa tour , Dubai Mall
Janusz K from Melbourne, Australia
5.0
out of 5
Recommends this hotel
Posted 3 Aug 2010

“Can't wait to go back.”

I have read other people reviews on the Trip Advisor, some complaining about hotel staff, so I was a little bit apprehensive booking this facility. I had no reason to fear. Everyone was polite, helpful and professional. We have arrived very early in a morning, but there was no problem in getting checked in. As the matter of fact we have been upgraded to a suite both times we stayed in The Palace. I would highly recommend it to anyone wanting to stay in a nice hotel in a central location.

The Palace The Old Town

The Old Town Island Po Box 9770 Dubai, 9770 United Arab Emirates

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Nearby Points of Interest

  • Souk al Bahar - 0.1 km / 0.1 mi
  • The Dubai Fountain - 0.3 km / 0.2 mi
  • Burj Khalifa - 0.5 km / 0.3 mi
  • Dubai Mall - 0.8 km / 0.5 mi
  • Dubai International Financial Centre - 2.4 km / 1.5 mi
  • Safa Park - 3.1 km / 1.9 mi
  • Dubai International Convention and Exhibition Centre - 3.5 km / 2.2 mi
  • Ras Al Khor Wildlife Sanctury - 3.7 km / 2.3 mi
  • Dubai Zoo - 3.8 km / 2.4 mi
  • Jumeira Beach and Park - 4.1 km / 2.6 mi
  • Meydan Racecourse - 4.5 km / 2.8 mi
  • Jumeirah Mosque - 4.6 km / 2.9 mi
  • Nad Al Sheba Racecource - 4.9 km / 3 mi
  • Zabeel Stadium - 4.9 km / 3.1 mi
  • Lamcy Plaza - 5.5 km / 3.4 mi

Location Highlights

  • On boardwalk
  • Boardwalk nearby
  • Shopping district nearby
  • In shopping district
  • Connected to shopping center
  • Medical center nearby
  • Metro station nearby
  • On lake
  • In city center
  • In entertainment district
  • Full-service health spa nearby
  • Theme park(s) nearby

The closest major airports to The Palace The Old Town are:

Dubai (XNB-Dubai Bus Station) - 2 km / 1.3 mi

Dubai (DXB-Dubai Intl.) - 9.9 km / 6.1 mi

The preferred airport for The Palace The Old Town is Dubai (DXB-Dubai Intl.).

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Dubai, United Arab Emirates (DXB-Dubai Intl.)

Area:

Downtown Dubai, Dubai, United Arab Emirates: Covering 2-square km, Downtown Dubai is set between Sheikh Zayed Road and Business Bay with Burj Khalifa, the world's tallest building, as its centerpiece. Dubai Fountain, the world's largest fountain, performs intricately choreographed shows complete with light and music. Nearby, the Dubai Mall offers an expansive aquarium, ice rink, and shopping.

The Palace The Old Town

The Old Town Island Po Box 9770 Dubai, 9770 United Arab Emirates

Most recent booking for this hotel: less than 4 hours ago.
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