GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Deluxe Lake View - incl. free wireless internet
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Diplomatic Suite Lake View - Free Wireless Internet
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Deluxe Fountain View - Free Wireless Internet
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Palace Suite Fountain View - Free Wireless Internet
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
The Palace The Old Town features 6 restaurants and bars, serving breakfast, lunch, and dinner. The property has 6 dining venues. The property provides 24-hour room service. The full-service spa at this hotel features massage and treatment rooms, facial treatments, body treatments, and beauty services. In addition to a pool, The Palace The Old Town provides a health club, a sauna, a steam room, and a fitness facility. Business-related amenities at this 5.0-star property include a business center, a technology helpdesk, technology support staff, and secretarial services. Meeting facilities include conference rooms, a ballroom, exhibit space, and banquet facilities. This Dubai property provides an airport shuttle (surcharge). This 5.0-star property also offers a bar/lounge, wireless Internet access, and spa services. Onsite parking is complimentary.
The Palace The Old Town has designated areas for smoking.
Rooms
The Palace The Old Town offers 242 guestrooms. LCD televisions come with satellite television channels, free movie channels, and DVD players. Complimentary wireless Internet access is provided along with direct-dial phones, complimentary newspapers, and in-room safes. Coffee/tea makers are available in guestrooms. Bathrooms include separate bathtubs and showers, handheld showers, bathrobes, and slippers. Other amenities include minibars, air conditioning, and complimentary bottled water. Guestrooms feature balconies. Amenities available on request include irons/ironing boards and wake-up calls. Cribs (infant beds) are also available. A nightly turndown service and housekeeping are provided.
Room Amenities
Dining
The Palace The Old Town has 3 restaurants serving breakfast, lunch, and dinner. 24-hour room service is available.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The Palace The Old Town
of guests recommend
out of 18 reviews
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Showing 1 - 10 results (of 18) · See more The Palace The Old Town reviews
“Arabian nights around the pool”
Staff friendly & service very good. Pool area is especially comfortable & when lit up at night is lovely. Be prepared for expensive drinks!! Only disappointment was deluxe fountain view room was more a glimpse. Near by Souk interesting & good selection of restaurants & bars.
“AAA Comfort Zone”
Having arrived for checkin at 2.00am, and extremely tired from our flight, we were shown to a room which had been used by a smoker.As my husband suffers from mild asthma we asked if we could be moved to a non smoking room. The staff were extremely apologetic , and within a short time we were ushered into a beautiful suite with every comfort we could possibly need.Our stay of five nights was just perfect after a very busy seven weeks touring Europe, and I highly recommend this hotel to anyone looking for the luxury stop-over. Divine.
“Exceptional visit”
Spent two days at The Palace after a two week holiday in Europe and it delivered a 5 star finale. Everything about this hotel is exceptional and a joy to experience.
“Excellent locatoin”
nice hotel with good location the staff are extremely nice.
“The best hotel i went in dubai and best location with best service”
Great hotel and the best in dubai
“Excellent!!!”
This hotel is beautiful and well situated near the mall and the Burj Khalifa, the staff is attentative to your every need. Rooms are clean and comfortable, restaurants are excellent, pool is beautiful and well maintained. In my various travels around the world this hotel will stand out above the rest.
“Among the best hotels in Dubai”
Overall it was an excellent choice. The service in the room was superb and very friendly. The rooms were greatly furnished with excellent view of Burj Khalifa and the fountains, and Dubai Mall. I would definitely go back there.
“Excellent hotel for very close to coffee shops, supermarket, bank and everything”
excellent location, big clean rooms, good food, close by everything
“Can't wait to go back”
I got in love with this hotel . very romantic place , amazing view . everything surround me . it is one of the best
“Can't wait to go back.”
I have read other people reviews on the Trip Advisor, some complaining about hotel staff, so I was a little bit apprehensive booking this facility. I had no reason to fear. Everyone was polite, helpful and professional. We have arrived very early in a morning, but there was no problem in getting checked in. As the matter of fact we have been upgraded to a suite both times we stayed in The Palace. I would highly recommend it to anyone wanting to stay in a nice hotel in a central location.
Showing 1 - 10 results (of 18) · See more The Palace The Old Town reviews
The Old Town Island Po Box 9770 Dubai, 9770 United Arab Emirates
Nearby Points of Interest
Location Highlights
The closest major airports to The Palace The Old Town are:
Dubai (XNB-Dubai Bus Station) - 2 km / 1.3 mi
Dubai (DXB-Dubai Intl.) - 9.9 km / 6.1 mi
The preferred airport for The Palace The Old Town is Dubai (DXB-Dubai Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Downtown Dubai, Dubai, United Arab Emirates: Covering 2-square km, Downtown Dubai is set between Sheikh Zayed Road and Business Bay with Burj Khalifa, the world's tallest building, as its centerpiece. Dubai Fountain, the world's largest fountain, performs intricately choreographed shows complete with light and music. Nearby, the Dubai Mall offers an expansive aquarium, ice rink, and shopping.
The Old Town Island Po Box 9770 Dubai, 9770 United Arab Emirates
