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Reviews of Rodeway Inn Auburn Hills

2 out of 5
Rodeway Inn Auburn Hills
1471 N Opdyke Rd, Auburn Hills, MI

Reviews

4.8
Rating 10 - Excellent. 20 out of 227 reviews" "
Rating 8 - Good. 35 out of 227 reviews" "
Rating 6 - Okay. 42 out of 227 reviews" "
Rating 4 - Poor. 41 out of 227 reviews" "
Rating 2 - Terrible. 89 out of 227 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Carleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Landon - GM on 7 Mar 2024
Thank you for the kind review!

2/10 Terrible

Kevon

Nasty bed bugs
Stayed 2 nights in Mar 2024
Response from Landon - GM on 4 Mar 2024
Hi Kevon,For your peace of mind. After a thorough inspection of the room, no bedbugs were found.

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Asked to pay triple what Expedia quoted me
Stayed 1 night in Feb 2024
Response from Landon - GM on 23 Feb 2024
hello Jonathan, I am sure there was some kind of confusion or miscommunication. Please feel reach to reach out to me to discuss.

2/10 Terrible

Empress

Disliked: Amenities
I planned to stay at the property because it has been a location convenience but the am housekeeper processed my check in and payment with notifying me. I clearly selected the option to pay at the desk as I may have had questions regarding people entering my room or even a room relocation. The staff was much more helpful in the beginning but now they are not what’s insulting is I am in an area where people live here on a regular basis… I have been here for approximately 3 weeks now and I shop around for the best deal to stay.
Stayed 1 night in Feb 2024
Response from Landon - GM on 19 Feb 2024
Hello Empress, I did not see any record of you staying with us. If you are currently here under a different name, please know that I am available to speak with you regarding these inconveniences. Just ask for Landon at the front desk. Kind regards,

4/10 Poor

Elexis

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked through Expedia (paid at the counter) and when I got there the person at the front desk took a while to process the payment, I ended up getting a fraud alert on my phone, I did confirm it but the staff member told me it declined and I then needed to pay $100 extra. Ended up going to the first room, the door didn’t even lock, we called got switched to another room, tv remote didn’t work, keycard stopped working & it took all day for maintenance to come. There was dirty old toys under the bed… Spend your money elsewhere
Stayed 3 nights in Jan 2024
Response from Landon - GM on 19 Feb 2024
Hello Elexis, I was sorry to read about your difficulties here at our property. Please know we are always striving to improve the guest experience. I will address these issues with the team to improve your next stay.

6/10 Okay

Bridget

Liked: Staff & service
Friendly staff had to switch rooms due to heating issues and water on floor but the second room was acceptable. Need some updating and better bathrooms
Stayed 1 night in Dec 2023
Response from Landon - GM on 19 Feb 2024
Hello Bridget,I was sorry to hear about the heating issues and water, but I am glad we were able to get you into a nicer room. We are in the process of updating and renovating all of our rooms. We look forward to hosting you again in the future!

6/10 Okay

Shareec

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t ever stay again rude person at check in. Room filthy
Stayed 1 night in Nov 2023

2/10 Terrible

Erika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. A man came into my room and broke the lock off the door. Zero stars do not stay here.
Stayed 1 night in Sep 2023

4/10 Poor

Daniel

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Smooth check in, decent size room, comfortable bed. Only complaint, had to run shower 10 minutes to get hot. Will definately stay again!
Stayed 3 nights in Aug 2023

4/10 Poor

Cynthia

Travelled with family
Disliked: Staff & service
Disappointing Stay
A couple of issues, while your website says they are pet friendly, when we checked in they charged us $20 dollar for each dog and then a $50 dollar deposit, totaling an extra $90 dollars. We we see if we get our deposit back. However, these extra charges should have been listed on the website. The second issue was with the free breakfast that is listed on your site. We went down to the office area figuring that is where they put out the food. There was nothing, when we asked they said there is no breakfast just coffee. Very disappointing!! When I look for hotels to make a reservation at, the two criteria that I have are pet friendly and free breakfast. Both were either inaccurate or missing vital information. Needless to say very disappointed with our stay.
Stayed 1 night in Feb 2023
Response from Preet on 3 Apr 2023
We apologize for your experience. We are working on all site to fix the misleading information. We are the new owner and was not aware of certain things were posted from previous owner. We'll work hard to fix the issue you experienced. Thank you for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Slanderous staff. No breakfast as advertised.
Stayed 1 night in Jan 2023

2/10 Terrible

Adrian

Stayed 1 night in Oct 2022

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Sep 2022

2/10 Terrible

Leticia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasn’t able to stay as the guy didn’t check my daughter in due to not having a deposit after I paid in full for the room. She needed a warm place to stay with her girls she had an emergency with no heat . Her firnance went out! I will be er booked there ever again and will tell e rehome on social media and everyone I talk to spread the word! Heartless and cruel!
Stayed 1 night in Oct 2022

2/10 Terrible

JACQUELINE

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled like smoke. Not clean at all. Dog poo in parking lot.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't book this place, will definitely regrett!
Floors were sticky, reeked of cigarettes, dust at corners and hair strands still laying around everywhere, broken bathroom door that did not close or lock, bathroom outlet did not work. Stranger down two doors tried to have us help her pick up her boyfriend becuase she was standed there by some random guy? Never again will I ever book this place.
Stayed 2 nights in Aug 2022

6/10 Okay

Hunter

Disliked: Cleanliness
Stayed 1 night in Jul 2022

4/10 Poor

ANTHONY

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a clean hotel
The room was in the back so it was quiet. There were cockroaches in the shower & the place is really run down
Stayed 2 nights in Aug 2022

8/10 Good

Edna

Travelled with group
Liked: Staff & service
Room is clean but no remote for the TV and a coffee pot
Stayed 1 night in Jul 2022
Response from Moudud on 2 Aug 2022
Thank you for your review. We value our customers feedback. We will address the concerns that you have raised. We will appreciate the opportunity to serve you again.

6/10 Okay

Emily

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting, not clean, smelled like crack smoke.
Stayed there for a night because it was cheap and my bestie and I were in town for a show at Pine Knob. The first room that we got was 411 i believe, and it wasnt the worst. However the wall mounted AC completely defaced, and filthy. I turned it on with out a knob and it started to smell hot and burning. I told the office lady, and she promptly and politely gave us a new room. This time we were put into 111. It had 2 dressers and and three drawers were broke. Like someone took a hammer to it. The surfaces were sticky with chunks of candy stuck to it, finger prints, and hair greese. The floor was faux hard wood and our shoes were sticking to the floor as we walked around. There was old spills and gum stuck to it. It seemed as tho it had never been thoughly mopped with water and soap and only swept for years. Zero effort to actually clean the floor. We didnt use the bed cover. The sheets were nice and white and had good pillows. That was the only perk, be cause we were tired. The TV wouldnt work so we sat in silence & we had only a half roll of toliet paper in our bathroom. We left in the morning. Hotels.com asked for this review, and i normally dont leave reviews. However I believe that a hotel should at least make sure its clean. Paying customers deserve a sanitized room. I think its ridiculous that these standards were ok for them to stay in business. They need to do better. Way better. Its gross.
Stayed 1 night in Jul 2022

4/10 Poor

Shamarah

Stayed 3 nights in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting. Waste of money. Never Again
This place is absolutely disgusting. First room opened door and couldn't handle the smell. Then finally get into the second room and it was filthy dirty. Daily housekeeping my butt. The mirrors were all smudge spotty covered in something. Carpet hadn't been vacuumed since who knows when. Walls have dirt smears all over them. So many other things I could list. Already wasted enough time with/on that place. Had we not been late getting to town for function, there's no way I would have ever stayed. Thankfully on the 98 degree day I didn't have time to enjoy the green slime covered seasonal pool they offer on the website. This was thee worst place I've ever been and I've been to some nasty, cheap holes in the wall.
No that's not green grass in middle of cement walkway... It's the outdoor seasonal pool offered with your room on 6/21 when it's 98 degrees outside. Enjoy!
Ok so you see the bad patch job. That's not what I took pictures for. Check the walls door and floor. This was just after checking in. Daily housekeeping 🤣 someone need to show her how to PLUG VACUUM IN and how to spray and WIPE DOWN ALL SURFACES
Why would I even bother to look inside let alone even contimplate using either of these when this is what it looks like outside.
Stayed 1 night in Jun 2022

2/10 Terrible

Amber

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we got was dirty and the ac didn’t work the second room was also dirty and fridge made noise door barley opened and lots of noise from neighbors
Stayed 1 night in Jun 2022

6/10 Okay

Kay

Disliked: Amenities, property conditions & facilities
didn,t feel comfortable staying by myself there
Stayed 7 nights in Jun 2022

4/10 Poor

Tammie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Hamid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This is the worst and dirtiest place you can find on earth. Their license should be evoked immediately
Stayed 1 night in Feb 2022

10/10 Excellent

Mohamed Wiem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place with everything as expected. Good option for the price. Recommended if you are visiting Rochester hills or Auburn hills
Stayed 2 nights in Apr 2022

6/10 Okay

Kimberly

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic room, not the cleanest
Stayed 1 night in Apr 2022

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good Stay in that state up north.
Reserved a King bed standard room. Apparently none available and was surprised with a double queen room. Room was clean and comfortable, though in need of update and minor repairs.
Stayed 1 night in Mar 2022

2/10 Terrible

Tina

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean. Bed was like broke big dip in middle of bed. Smelled like smoke very strong
Stayed 1 night in Feb 2022

4/10 Poor

Markisha R

Stayed 1 night in Jan 2022

2/10 Terrible

Tina

Travelled with group
Disliked: Amenities, property conditions & facilities
Staff make checking in ruff. Any other hotel you can pay by phone when helping a person who needs a room. They require card holder to be present.
Stayed 1 night in Jan 2022

2/10 Terrible

Otoniel, Madera

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room was not clean the lights didn’t work the TV only had four channels the bed had burn Spots They were so loud people outside couldn’t really sleep
Stayed 2 nights in Oct 2021

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever stayed in. Hotel room stubk
Stayed 1 night in Oct 2021

2/10 Terrible

Jack

Travelled with partner
Disliked: Amenities, property conditions & facilities
Didn’t like anything! I should have been paid to stay here. The bathroom door was just standing there in the bathroom not mounted no hinges no knob only one lamp on night stands no drawers in nightstands ceiling light did not work, cigarette burns on bathtub and vanity area rehung drape over window because it was not in the eyes properly also spiders in the room as well as outside of it sheets looked like they had been wadded up before being put on the bed the bedspread was from a smaller size bed.
Stayed 1 night in Oct 2021
Response from Freddy Asmar on 6 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Raymond

Disliked: Cleanliness, property conditions & facilities, room comfort
Customer beware. The ghetto of Auburn Hills
Upon entering the room, towel rack was laying on the floor, toilet had wrong size seat (round seat on elongated rim - pinched when you sat), stuffed animal under AC, unpainted patchwork on walls, small hole in ceiling, dead lock broken, and room next door had completely broken outside door handle/lock that buzzed with some sort of alarm. Upon further stay, bed was worse than sleeping on floor (no sleep, sore hips, back and neck), tub was slow to drain (wife had to wash hair, step out, wait, then go back in to quickly wash), had to hold toilet handle down to flush, and TV had several lines running down screen that never went away. All this AND THEY CHARGED US $50 DEPOSIT, incase we made damages to the the already broke room. Was "handicapped" room (although we did not ask or require). Regular step in tub, no grab bars anywhere, and a wheelchair would have been hard pressed to get from bathroom through small space between bed and fridge. Only handicap service was low hanging rack and bare floor. On a good note, there were no cockroaches... That we saw. We stay in many hotels and enjoy hotels.com rewards. This was by far worst place ever.
Stayed 1 night in Sep 2021
Response from Freddy Asmar on 24 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Ronald

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room smelled like blunts. Door lock was horrible. I thought I would come back to my room to find everything stolen. Nothing stolen. Would not stay there again.
Stayed 1 night in Aug 2021
Response from Freddy Asmar on 24 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a place to sleep and shower. Was visiting family in the same are so it was convenient. If you're planning on staying there don't expect to much
Stayed 7 nights in Aug 2021
Response from Freddy Asmar on 24 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Room was without TV not clean
Stayed 3 nights in Aug 2021
Response from Freddy Asmar on 24 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Bobbi

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dissatisfied😡
Room was filthy, problem with key working and upon return to our room after dark there was illegal activity going on in the parking lot and rooms! Will never stay there again!!!!
Stayed 1 night in Aug 2021
Response from Freddy Asmar on 24 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would never return
Building is old and in need of maintenance or demolition. Room was dingy and furniture dirty, dingy, and worthy of being thrown out. Bad lighting. TV didnt work properly. No remote in the room. When they replaced it, that remote wasnt programmed and was useless. I never felt comfortable in the room and feared bugs.
Stayed 1 night in Aug 2021
Response from Freddy Asmar on 24 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run Down & Smoked Out
Though this is a motel. I remember it being a bit better then my recent stay, back when it was Motel 6 (I think that was the name). The rooms are smoked out now and it didn't even seem like they came in and cleaned the place. All they did was probably make the beds, add new towels and the two free products for use (soap and shampoo). Floor was sticky and unswept, toilet and tub was dirty and had rings around them, burn marks on sink and tub, sink knob was disgusting. Also the door handle needs to be replaced. If I hadn't prepaid and it wasn't a late check in, we would have not been there. But never again!
Sink handle
Blanket had burn marks - caused it to look dirty.
Base of sink handle
Toilet
Stayed 1 night in Jul 2021
Response from Freddy Asmar on 24 Sept 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time the pool was great and a place was nice
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
I did not sleep well at this Motel. Front door was slightly broken. Probably just me but I did not feel safe here.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only stay if an absolute last resort
The room was very dirty. It didn't look like the floors had been cleaned in a while. Cigarette burns on the counters, toilet and tub. Stain on pillow case. There was also a random man just walking around outside the rooms. I felt unsafe at this location.
Stayed 1 night in Jun 2021

8/10 Good

Tammie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First I could barely get to the room as they had not plowed and the snow was too deep for my car. I finally got to the room to find the drawers from the dresser missing, the bathroom door jam coming off and the bathroom sink dirty as was the toilet. The girl at the desk was very nice and promptly gave me a new room right next to the one that I had just come from!! After trying to get back to the room and unable to return due to the parking lot conditions I had asked for a refund which she did give me. The staff was wonderful but I was not impressed with the room or the way the property was taken care of.
Stayed 2 nights in Feb 2021
Response from Freddy Asmar on 20 Feb 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,