Exterior

Reviews of Residence Inn by Marriott Livonia

3 out of 5
Residence Inn by Marriott Livonia
17250 Fox Dr, Livonia, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 120 out of 265 reviews" "
Rating 8 - Good. 69 out of 265 reviews" "
Rating 6 - Okay. 38 out of 265 reviews" "
Rating 4 - Poor. 15 out of 265 reviews" "
Rating 2 - Terrible. 23 out of 265 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carli

Travelled with family
Liked: Staff & service
I like it has everything in the kitchen minus the stove makes trips with families like ours very easy!
Stayed 1 night in Jan 2024

6/10 Okay

Lisa

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Wonderful people working here. But seems rundown and under-staffed.
Stayed 6 nights in Dec 2023

6/10 Okay

Robert

Disliked: Staff & service
Stayed 10 nights in Dec 2023
Response from FOM on 22 Dec 2023
Thank you for leaving a review!

8/10 Good

Cassandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 5 nights in Nov 2023
Response from Ashlie- FOM on 22 Dec 2023
Thank you. We appreciate the kind review!

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old not updated carpeting is nasty it just looks like a worn out old hotel not like any other photo
Stayed 4 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for feedback we really appreciate it!

10/10 Excellent

Sherhyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Night
I enjoyed the room everything was clean even though I always bring my lysol and wipes to clean over. Bed was comfy and the Front desk clerk Tori was amazing she made sure we was comfortable. Hotel surrounded around a lot of restaurants and things
Stayed 1 night in Oct 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for your feedback we really appreciate it!

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. Faults where the bed was hard and very luck warm water when trying to shower. Staff was very nice
Stayed 2 nights in Oct 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for your feedback. We will work harder so your next experience is better!

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Definitely recommend!
Stayed 2 nights in Oct 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for your feedback. We really appreciate it!

10/10 Excellent

Nobuo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like home
Stayed 1 night in Oct 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for your feedback. We really appreciate it!

10/10 Excellent

Annette

Stayed 1 night in Sep 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for your feedback. We really appreciate it!

2/10 Terrible

Jerald

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Bed was broken, sheets and comforter weren’t clean. Dusty and dirt and food on walls. Would not recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 2 nights in Sep 2023
Response from Ashlie- Front Office Manager on 13 Nov 2023
Thank you for your feedback. We really appreciate it!

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bbb
Stayed 1 night in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back!
Stayed 7 nights in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a good stay, cut short unexpectedly. Staff and amenities were great? 👍
Stayed 7 nights in Jul 2023

10/10 Excellent

Adam

Liked: Property conditions & facilities
I have stayed here a number of times and this was a good stay as well.
Stayed 7 nights in Jul 2023

10/10 Excellent

Adam

Liked: Staff & service
I love the layout and use of space but this particular room needs a few things fixed and the upstairs neighbor was noisy, a lot.
Stayed 8 nights in Aug 2023

10/10 Excellent

Daniel R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Good stay
Stayed 7 nights in Aug 2023

10/10 Excellent

terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S outside but kids would have liked it. They gave no plans on reopening..
Stayed 13 nights in Jul 2023

10/10 Excellent

Amelia

Stayed 1 night in Aug 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Ndjdn

6/10 Okay

Juan

Business traveller
Na
Stayed 3 nights in Jul 2023

4/10 Poor

Joshua

Business traveller
Liked: Cleanliness
Didn’t get the room type that I chose, too was 85 degrees upon arrival, never caught up. Could not sleep in a room that would not get below 75. Hot water did not work well, 2 cold showers. Would not recommend
Stayed 2 nights in Jul 2023

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
All around good experience Ashley at the front desk was very helpful every time I asked for anything… thank you again
Stayed 3 nights in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

8/10 Good

Jamie

Stayed 1 night in Jun 2023

6/10 Okay

Paula

Stayed 13 nights in Jun 2023

10/10 Excellent

Kourtney

Stayed 2 nights in Jun 2023

10/10 Excellent

Krystal, Detroit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Management team and staff were outstanding & accommodating.
Stayed 1 night in May 2023

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good service
Stayed 4 nights in May 2023

4/10 Poor

Corey

Disliked: Cleanliness, property conditions & facilities
Thai hotel is very poorly unkept . Very subpar for Marriott hotels. Room was very expensive for how plain the rooms and hotel was. Lack of maintenance was the main factor. Definitely won’t be going back
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just My Thoughts…
Service was wonderful & staff was friendly & professional. Noise level was loud during sleeping hours , constant running thru halls and upper floors and extremely thin walls. Also could have power washed duck poop from sidewalk over course of 2 days it accumulated…..
Stayed 2 nights in May 2023

6/10 Okay

Andrei, north royalton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Affordable, spacious, clean and quiet. The cleaning left something to be desired. no service the first day, and the second day was inadequate. Nice neigborhood with plenty of shopping and dining.
Stayed 3 nights in Apr 2023

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and convenient location
Stayed 3 nights in Apr 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your review! Please come visit us again if your travels bring you back to the area.

2/10 Terrible

Shantell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the place reeked of curry! No matter how much I cleaned the room and sprayed the smell wouldn’t go away! There were ants all over the table and lamp by the couch. The water was too cold so showering was miserable. There was a dirty pair of thongs under my bed when I was checking for bed bugs. Thankfully no bed bugs but a thong was there instead. Burn holes riddled the bed comforter and yet I was charged for a $250 smoking fee when I didn’t even smoke in the room! The room was not clean and they fraudulently charge you fees for things you didn’t do! The complimentary breakfast is a joke! The coffee was lukewarm and the food was disgusting! Never again will I ever stay at a Residence Inn!
Stayed 2 nights in Apr 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your review! This situation is under investigation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Livonia, MI
The women at the front desk during the day are amazing! Made the stay very pleasant. Always a smile!
Stayed 4 nights in Mar 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your review.

10/10 Excellent

Sean

Stayed 1 night in Feb 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your rating!

6/10 Okay

Edward, holland

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lobby looks great, the staff is great, then you go to the room…beat up and broken furniture, stained carpet, uncomfortable lumpy mattress. And the desk clerk said she upgraded me because of a delay at check-in. Like I said, the front end was great. The room needs a complete rehab.
Stayed 2 nights in Feb 2023
Response from Vatoria Davis on 20 Apr 2023
Thank you for your review, our property is in major need of a renovation and thankfully that is schedule for late 2024! We hope you bring your travels back to this area once this is complete.

2/10 Terrible

Erica

Stayed 1 night in Jan 2023

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
TERRIBLE. OLD DIRTY, WOULD NEVER RECOMMEND
Response from Residence Inn Livonia on 16 Jan 2023
Thank you for taking the time to respond. Would you be able to reach out to the hotel and explain the issues the staff could fix. We can't remodel the hotel as much as we wish we could.

10/10 Excellent

Alok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Residence Inn Livonia on 3 Jan 2023
Thank you for your positive review. We hope to see you again.

6/10 Okay

Michelle

Disliked: Cleanliness
Stayed 4 nights in Nov 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I’ve read a lot of reviews about this place not nearly as bad as some have expressed it’s fine for the price point if you want 5 star then spend the money and go elsewhere otherwise stay and enjoy , we did
Stayed 6 nights in Oct 2022

4/10 Poor

Tasia

Stayed 2 nights in Aug 2022

10/10 Excellent

Danita

Liked: Staff & service
Excellent we enjoyed the hotel
Stayed 1 night in Jul 2022

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was terrible. The two times they actually came, they didn’t change sheets, the floors were sticky and there were hairs stuck in places in the bathroom. There was blood on a pillow that didn’t belong to me and even when I left it out for housekeeping to change it, I came back and it hadn’t been touched. The pool was shut down and black, but that wasn’t stated when I made the reservation, which was the main reason for staying at this location.
Stayed 6 nights in Jul 2022