Property amenity

Reviews of Country Inn & Suites by Radisson, Indianola, IA

2.5 out of 5
Country Inn & Suites by Radisson, Indianola, IA
501 E Trail Ridge Avenue, Indianola, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 343 out of 514 reviews" "
Rating 8 - Good. 128 out of 514 reviews" "
Rating 6 - Okay. 19 out of 514 reviews" "
Rating 4 - Poor. 12 out of 514 reviews" "
Rating 2 - Terrible. 12 out of 514 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Paul

Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely built, but what are tourists supposed to do during a tornado alert?
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear David,Thank you for your review from all of us at Country Inn & Suites by Radisson, Indianola, IA. We are pleased you enjoyed your stay! Rest assured, our guests' safety is our top priority. It would be a privilege to host you again during your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this property several times throughout the year and have always had a good experience.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Hi John,It was a pleasure to welcome you back to Country Inn & Suites by Radisson, Indianola, IA, during your most recent visit; we consider returning guests to be the biggest compliment! We're thrilled to hear you had another enjoyable experience, and we appreciate you taking the time to share your kind comments. Thank you for your positive rating, and we look forward to your return.

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean and updated facilities
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Hi Ronda,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Country Inn & Suites by Radisson, Indianola, IA!

10/10 Excellent

Stacia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Clean and new looking. Comfortable beds. The pool area has some rust with several metal surfaces but that doesn’t impact function of the pool or hot tub at all. Just odd they would not consider the metal choice when building. Really quiet and huge parking area.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Stacia,It was such a pleasure to welcome you to Country Inn & Suites by Radisson, Indianola, IA! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our impeccable accommodations and peaceful atmosphere is always appreciated as well. Thank you for your kind review and perfect rating, and we hope you return soon!

8/10 Good

Ingrid Van Den

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean, quiet, and safe.
Stayed 3 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Ingrid,Thank you for taking the time to leave us a review. Our team is delighted you enjoyed our clean accommodations and relaxing, quiet ambiance. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, staff very friendly. great night sleep
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Gail, Thank you for leaving us a perfect rating. We are glad that our team and high standards of cleanliness made a positive impact on your stay with us. Our goal is to provide relaxation for our guests, and we are glad that we did just that. It was a pleasure to have had you as a guest, and we look forward to welcoming you back for another great night's rest.

6/10 Okay

Angela

Travelled with family, Business traveller
Liked: Staff & service
Sheets were full of hair and couldnt swim due to high chlorine content! Eyes burned jjst walking in the pool room
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Angela,Guest satisfaction is important to us, so we're happy to see aspects of our stay were pleasant. However, we apologize for any concerns about the sheets and pool. We'll pass your comments along to the appropriate staff members, and we hope to see you again during your next trip.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were so helpful.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Martha,Thank you for staying with us! We know that our hardworking team will be thrilled to hear you were impressed by their efforts to ensure you had a clean and comfortable stay at Country Inn & Suites by Radisson, Indianola, IA. It would be a pleasure to call you our guest again!

10/10 Excellent

LAURIE LYNN

Liked: Cleanliness
Great stay!
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Laurie,We're delighted you had a great stay at Country Inn & Suites by Radisson, Indianola, IA! Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience in the future.

4/10 Poor

Lucas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Went to use the pool and the hot tube was not hot. Temp felt like the pool but a little warmer but not by much.
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Hi Lucas,Thank you for your feedback. We are very sorry that our hot tub did not meet your expectations. We appreciate you bringing this to our attention so we can make improvements. Hopefully, you'll consider staying with us again when you return to Indianola.

8/10 Good

Joette

Liked: Cleanliness, staff & service, property conditions & facilities
The shower needs safety bars pls
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Joette,Thank you so much for the high rating. We'll be sure to have our maintenance team look into your comments about the shower and make improvements where necessary. We hope that everything else was in order for your stay and that you'll join us again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but shower curtain is way too short - fl
It was great. But the shower curtain is way to short - won’t stay in the tub - flooded the floor
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear David,Thank you for choosing Country Inn & Suites by Radisson, Indianola, IA! We're glad your overall stay was pleasant, and we appreciate your feedback about the shower curtain. Please come see us again the next time you're in the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this property multiple times throughout the year and have done so for a number of years now. Never disappointed and that's why I keep coming back.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear John,Thank you for sharing your comments with us. We are thrilled to know that you have enjoyed many visits with us throughout the years. It was a pleasure serving you, and we look forward to your next visit.

8/10 Good

joey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly good area nice town restaurants a Dining and shopping literally just down the road
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Joey,Thank you for your recent stay with us. We are glad that you found your accommodations to be clean and comfortable. It was also great to hear that you enjoyed how close we are to dining and shopping options! We are thankful for your feedback and hope we see you on your next visit to Indianola!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I make 8 to 10 visits to this community every year and book a room here if rooms are available. Although there are less expensive hotel options in the community I have always had positive experiences when staying at this property and continue to book room stays here.
Stayed 1 night in Nov 2023
Response from General Manager on 18 Nov 2023
Hi John,Thank you! It's always a delight to hear from our loyal guests and we are thrilled to know you continue to be impressed with all we have to offer. Your kind comments are truly appreciated and will be shared with the team. We look forward to welcoming you back to Country Inn & Suites by Radisson, Indianola, IA again soon.

8/10 Good

Angela

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Amber

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was comfortable, in good condition & conveniently located to where we needed to be. Unfortunately, I was disappointed w/ the overall cleanliness of the bathroom.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Amber,Thank you for your feedback. We're glad you found the hotel comfortable, in good condition, and conveniently located. However, we apologize for the disappointment you encountered. Your comments are important, and we will address this issue to ensure a more satisfactory experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Peyton, Pleasant Hill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Peyton,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Sayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice, staff was nice!
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Oct 2023
Hi Sayra,Thank you very much for your review and choosing to stay at Country Inn & Suites by Radisson, Indianola, IA. Our team members are passionate about showing our guests an exceptional experience, so we are delighted to hear you enjoyed your visit. It was a pleasure hosting you, and we look forward to welcoming you back next time you are in the area.

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, clean and safe area. Breakfast was actually tasty and best one I had in hotels in a while.
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Aida,Thank you for choosing Country Inn & Suites by Radisson, Indianola, IA! We're delighted you enjoyed the friendliness of our team, the clean and safe environment, and our tasty breakfast. Your positive feedback affirms that we're delivering on our commitment to guest satisfaction. We look forward to welcoming you back for another five-star stay!

10/10 Excellent

Julie

Travelled with family
Liked: Amenities
Very clean and well cared for.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The door on our room 313 was very hard to push open and hold open. The door closing mechanism was not adjusted correctly. My wife was in an electric wheelchair and it was a real struggle for her. The door would slam shut if you didn’t hold on to it. Thanks for letting us checkout late because of funeral
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Larry,Thank you for your valuable feedback. We regret any inconvenience you may have encountered with the door, and we assure you that we will attend to the matter promptly. We appreciate your patience, and we are pleased to have been able to grant your request for a late checkout. It would be our pleasure to have you stay with us again at Country Inn & Suites by Radisson, Indianola, IA .

4/10 Poor

Laurie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Upgrades needed
We will not be staying again in the future. We come to the area at least twice a year. The sheets did not fit the bed. We woke up in a bundle of sheets beneath us. Please invest in better linens. While you are at it replace the mattresses. Our mattress was worn out and uncomfortable. Lastly the unit that heats and cools the room was very noisy and the temp in the room was cold when the AC was running and hot when it was not.
Stayed 2 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Hi Laurie,Thank you for sharing your experience, we're sorry to hear you had trouble sleeping. We trust you brought your concerns to our team so we could address them right away, and we hope for another opportunity to impress you with the quality and comfort we know we can provide.

10/10 Excellent

Rhiannon

Stayed 1 night in Sep 2023

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drop off
Nice clean hotel. Friendly staff
Stayed 2 nights in Aug 2023
Response from General Manager on 5 Sept 2023
Thank you so much for choosing to stay with us at Country Inn & Suites by Radisson, Indianola, IA. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Stayed 2 nights in Aug 2023
Response from General Manager on 5 Sept 2023
Hi Laura,Thank you for the outstanding rating of your recent stay at Country Inn & Suites by Radisson, Indianola, IA. We're glad you enjoyed your time with us and the exceptional service of our staff. Please allow us to host you again should you return to Indianola.

10/10 Excellent

Jana, Ankeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Quiet area.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Hi Jana, It was a pleasure to have you join us at Country Inn & Suites by Radisson, Indianola, IA, and we are thrilled you enjoyed our clean, peaceful accommodations. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Carson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from our wedding venue
Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
Dear Carson,Thank you for taking the time to provide a review for Country Inn & Suites by Radisson, Indianola, IA. We are glad you enjoyed our proximity to your wedding venue. It was a pleasure having you as our guest. Best wishes on the next chapter of your life, and we hope to see you again soon!

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice building, common areas, breakfast area, and overall setup. And yes room & bathroom were awesome. Clean. More than I expected! Staff, not so great…rarely anyone at the front desk. Usually a sign to call someone. Maybe it’s a staffing issue. I also think, maybe I’m old school, they should all be showered / hygiene and wear uniforms. Cleaning staff was very polite and got what I needed. Thank you
Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Dear Ryan, Thank you for taking a moment to leave a review. We appreciate your kind words about our clean accommodations and lovely facility. However, we regret falling short of our goal of providing memorable hospitality. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you will give us another opportunity in the future to provide you with the seamless experience we know we are capable of.

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities
A very clean and comfortable hotel.
Stayed 1 night in Aug 2023
Response from General Manager on 20 Aug 2023
Dear Lyndon,Thank you for choosing Country Inn & Suites by Radisson, Indianola, IA, and for sharing your kind review with us. We are glad to hear you were comfortable in our clean hotel. We hope to welcome you back soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not handicap accessible
Website and listings both say each room is handicap accessible, with wheelchair access and grab bars for all rooms. My husband called to confirm this before booking and was assured that it was true. It’s not. There are no grab bars in the bathroom or accessibility in the room. The bathroom is too small for any equipment to fit, the shower is not accessible and the room was not able to accommodate a wheelchair or knee scooter. Asked for management to help with this situation and did not receive any contact. Front desk told my husband they were not sure what to do and that the hotel was full. Only handicap accessible bathroom was on the first floor by the main desk and it had no hand soap or paper towels for the days we were there. Basic continental breakfast, basic pool (very cold). there are wheelchair lifts in the pool room but we did not utilize them. There are handicap accessible parking places, but motorcycles park where the van loading area is supposed to be, so it is hard to access vehicles for losing and unloading of passengers. Room was clean and nice, some of the furniture is a bit older, like the arm chair in the room. It had tears and holes on the seams. The veranda area is nice and open. There’s also a fire pit.
Stayed 1 night in Aug 2023
Response from General Manager on 20 Aug 2023
Thank you for bringing your concerns to our attention. We are disappointed that your experience was not what we strive to deliver, and we sincerely apologize for the inconvenience caused. Your feedback is important and will be discussed internally as we continually strive to improve for our guests. We appreciate your time and wish you all the best.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Shawn

Stayed 2 nights in Aug 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Kerry

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The blankets and brown stuff on them. I dont know if it was poop or chocolate no i didnt smell it!. At 1 am when i made it back to my room and couldnt get in, i was told that i didnt check in and had to, to be able to get into my room. Where all my stuff is because i was already checked in..i was informed that they needed to put another hold on my card. I was also told that there was other guests in my room while i was gone because they assigned that room to them and then noticed my stuff in the room. Luckily i have not noticed anything missing. The night shift worker was very rude about everything and didnt seem to care about me or my stuff. I may stay here again but probably wouldnt be my first choice.
Stayed 2 nights in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Kerry,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the bedding and for any confusion about your check-in status. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we hope you'll come back to see us.

10/10 Excellent

Rollin D.

Stayed 1 night in Aug 2023

8/10 Good

JANE

Travelled with group
Liked: Amenities, property conditions & facilities
August 2nd was not a good to checkin, more than a 2 hour wait to get a room! Total meltdown. Will use your property in the future and will expect this not to happen again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023

10/10 Excellent

Tavian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Brenda

Stayed 2 nights in Aug 2023