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Reviews of Holiday Inn Express Denver Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Denver Downtown, an IHG Hotel
1715 Tremont Place, Denver, CO

Reviews

7.4

Good

Rating 10 - Excellent. 355 out of 1006 reviews" "
Rating 8 - Good. 262 out of 1006 reviews" "
Rating 6 - Okay. 150 out of 1006 reviews" "
Rating 4 - Poor. 118 out of 1006 reviews" "
Rating 2 - Terrible. 121 out of 1006 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

MARK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is a nice safe reasonably priced parking garage less than a block down the street from the main entrance. The staff will not tell you this because they are pushing they're Valet parking which is not on site and expensive.
Stayed 2 nights in May 2024

4/10 Poor

Miriam

Travelled with family
Disliked: Cleanliness, staff & service
I was there on a snowy day and the floors in my room were sopping wet and smelled mildewy. The bedding they gave us for the pull out was just a set of sheets. The valet parking sign said “full” although it wasn’t.
Stayed 1 night in Feb 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
We loved being on the 21st floor, it was quiet and the room was great! A little chilly but perfect for sleeping! Breakfast was awesome!
Stayed 1 night in May 2024

10/10 Excellent

Alexandra Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in May 2024

8/10 Good

Kun

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s pretty good. Their price is much cheaper than surrounding hotels. People are nice, crib for kids are free. Every day, the room is cleaned. I recommend it.
Stayed 4 nights in May 2024

8/10 Good

Roger

Travelled with group
Clean and seems to be safe!
Stayed 2 nights in Apr 2024

6/10 Okay

Luis

Travelled with family and small children
Disliked: Property conditions & facilities
Building infrastructure is dated. Low water pressure, A/C in rooms can not be controlled by guests, building needs a refresh.
Stayed 3 nights in May 2024

8/10 Good

Vannina

Travelled with family
Liked: Cleanliness, amenities
The hotel was great overall! It had the perfect location, within walking distance to everything, and the room was clean and comfortable. The staff was nice overall too. However, during the check-out on Sunday, April 28th at 5 am, the overnight GSA was very unpleasant. She didn't make eye contact nor say "Good morning" or "How was your stay?". She just said that we were all set. While waiting for our Uber, a gentleman was departing as well and he had some challenges opening the door to exit, so I mentioned it to her since she didn't have a clear view of the door from where the front desk is located. She continued to type on the computer station and after waiting for a few seconds she asked me if he had figured it out. I told her no, to which she whispered "That's unfortunate". This was our last impression of the hotel. Anyway, there are a couple of things that I would like to bring to your attention regarding our room 1873: one ceiling light over the headboard was out, the lampshade needs to be replaced (it couldn't stay straight), and the bathroom ceiling paint was starting to peel off. None of which was a big deal for us, but you may want to address it before your next guest. Lastly, when emailing your guests, create a template for the team instead of sending a blank email with an attachment it would give a better impression. We love IHG so we hope you find this constructive.
Stayed 4 nights in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Regan

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Our hotel did not have any hot water, we called the front desk and there was a whole process that included turning the tap on for 2 minutes then flushing the toilet and holding it down for 15 seconds just to maybe get warm water which was kind of ridiculous. We complained and got a new room but I’ve never heard anything like this before.
Stayed 4 nights in Apr 2024

8/10 Good

Tanner

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC control in the room. Only downside it got toasty.
Stayed 2 nights in Apr 2024

4/10 Poor

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Valet staff are wonderful and accommodating. Hotel staff are pleasant as well and know the quirks or this old building. We had no hot water to our room but the staff tried to repair the issue and ultimately the key to getting hot water was to turn the shower on, the sink on, and flush the toilet repeatedly until hot water got to our room. Didn’t last an entire shower length so ended up showering in cold water. Offered a different room but were afraid of different issues as I was only hearing complaints from many guests. Never offered an upgrade. Would not stay here again and should have probably moved to another hotel but the staff we very nice.
Stayed 3 nights in Apr 2024

6/10 Okay

Crystal

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really enjoyed the view from our room it was nice and quiet in the hotel.. but the room was cold and the shower took a good 45 minutes to warm up
Stayed 2 nights in Apr 2024

6/10 Okay

Orlando

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was great that’s about it.. actually that had good cinnamon rolls though.
Stayed 3 nights in Apr 2024

2/10 Terrible

Eric

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Heat Didn't work, Tv Didn't work, Snowed the Entire Weekend.
Stayed 3 nights in Apr 2024

8/10 Good

Tania

Stayed 1 night in Apr 2024

4/10 Poor

Fiona

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
Stayed 2 nights in Apr 2024

8/10 Good

Boris

Stayed 3 nights in Apr 2024

2/10 Terrible

Carolyn

Travelled with family
Disliked: Staff & service
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
Stayed 2 nights in Mar 2024

6/10 Okay

Suma

Travelled with partner
Liked: Staff & service
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
Stayed 2 nights in Apr 2024
Response from Holiday Inn on 15 Apr 2024
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
Stayed 3 nights in Apr 2024
Response from Holiday Inn on 15 Apr 2024
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 Terrible

Gary A

Disliked: Cleanliness, staff & service, property conditions & facilities
We could not check in because they didn't want to except our visa card and front desk lady was rude
Stayed 1 night in Apr 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Kent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Minakshi

Liked: Staff & service, property conditions & facilities
Everything was close from the hotel
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Poor

ANDRES

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
Stayed 3 nights in Mar 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Raeven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Vincent, LaSalle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all perfect
Stayed 5 nights in Mar 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Jeremy

Stayed 3 nights in Mar 2024

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 9 Apr 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Maribel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Especially the manager !
Stayed 3 nights in Mar 2024
Response from Holiday Inn on 29 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Davinson

It was amazing!!!
Stayed 3 nights in Mar 2024
Response from Holiday Inn on 29 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Oluwaseun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 29 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Preksha

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Holiday Inn on 29 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Poor

Antonia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms were very small. Beds were very small. Beds were hard. Sheets and pillows were dirty. The rooms were poorly stocked with supplies like tissues. The room had minimal lighting very dark. The walls were torn up. The water was scolding hot. No one spoke English
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Also 90% of staff is English speaking especially at FD and breakfast area and all of management.

10/10 Excellent

gloria

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Glynn

Stayed 1 night in Mar 2024
Response from Holiday Inn on 15 Apr 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Judy I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Poor

Sandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that they do not have no bath mats in the showers, i had a fall in the shower saturday morning, i lef the staff know down stairs but they said there is nothing they can do about it
Stayed 2 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

8/10 Good

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and valet service
Stayed 3 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Guhan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fix the water heater, everything else is very fine
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Robert

Business traveller
If you have a vehicle, valet is the only option aside from paying for public parking away from the property. Neither is cheap but the public parking is the better deal. Room and amenities were nice but the Carpets in the room were stained. Front desk staff could be a little more professional. Felt more like walking into a yogurt shop than a hotel. Breakfast was great and so was the staff serving it.
Stayed 4 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Shelby

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in 3/12, the woman that works night shift was really rude. She barely said a word to us but kept sighing when I spoke, rolled her eyes, put her head in her hands multiple times and made it really obvious what an inconvenience we were. My husband and I both thanked her, she said nothing and was actually mumbling under her breath as we walked away. I have never felt more unwelcome somewhere ever and actually considered switching hotels that day even after paying them a couple hundred dollars to be there. My husband and I were so excited to be there and she completely threw us off and started off our trip really negatively, we avoided her the rest of our stay.
Stayed 2 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable in a great location in downtown Denver.
Stayed 2 nights in Jan 2024

4/10 Poor

Desy

Room did not have air conditioning
Stayed 1 night in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Christian

Stayed 5 nights in Dec 2023
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Frederic

Liked: Cleanliness, staff & service, amenities
This is actually my second time staying in this property. In 2019 I gave this hotel the best possible review. Unfortunately the hotel has made some changes since then which are not for the best. The room I stayed in was a suite. The big massive gripe I have is the bathroom; in particular the shower. The shower head has no facility to hold itself up and point in the right direction (at the floor) meaning that you have to hold the shower head and keep turning it on/off. On top of this nothing catches the water so it goes all over the floor creating a massive slip hazard and very damp towels. It really made showering an excruciating process and I dreaded every morning having to use it. Breakfast is also very limited and room service seems to consist of just making the bed. I don't believe any major cleaning went on the entire time I stayed there. They were better 5 years ago. What's gone wrong? It's unfortunate because otherwise this is a really nice hotel in a great location with really nice staff, but they should sue whoever designed this horrendous bathroom.
Stayed 5 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Mister

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good with free mallride bus stop nearby on the same street. But my room is noisy by the door sounds from next room. It woke me up three times at night.
Stayed 2 nights in Feb 2024
Response from Holiday Inn on 26 Mar 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception