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We arrived late at night and the computer system was under maintenance and we waited for an extra hour to get into our room. We didn’t get into our room until 0130hrs.
Jason
Stayed 1 night in May 2024
Response from Brian L on 13 May 2024
Jason, we apologize for the computer outage upon arrival. This was a very rare incident and we are sorry that it happened to you. Thank you very much for your patience.
10/10 Excellent
Kathryn
Travelled with family
12 May 2024
Liked: Cleanliness, amenities
We like the suite with the home feel. Mini frig is great for our leftovers. Happy hour and breafast. Very comfortable. Great location off the freeway and close to restaurants and shopping.
Kathryn
Stayed 1 night in May 2024
Response from Doug on 12 May 2024
Thank you stay with us! We look forward to seeing you again soon.
Enjoyed entire stay, breakfast was delicious and happy hour too. Great staff
Ann
Stayed 1 night in Apr 2024
Response from Brian L on 29 Apr 2024
Thanks Ann. We enjoyed having you as our guest. Great to see that you took advantage of our complimentary evening reception and breakfast with omelets made to order.
We have always stayed at a different embassy suite property but that one was turned into a homeless shelter. As it turns out, this one is even nicer
Lamar
Stayed 1 night in Apr 2024
Response from Brian L on 9 Apr 2024
Lamar, thank you for your Brand loyalty and endorsement of our property. We are thrilled that you enjoyed your visit!
6/10 Okay
Tim
Travelled with family and small children
7 Apr 2024
Liked: Cleanliness, staff & service, amenities
The pool is small and was extremely crowded on a weekend. Probably related but room service trays lined the hallways and were not taken care of during our stay. The breakfast was.great.
Tim
Stayed 1 night in Apr 2024
Response from Brian L on 8 Apr 2024
Thanks Tim. Your feedback is very important to us! We apologize for the crowds and size of our pool area along with room service trays not being removed in a timely manner. Glad that you enjoyed our complimentary breakfast.
6/10 Okay
Jon
Travelled with family
6 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
We've stayed at this Hotel a handful of times. It's been a couple years since our last visit. Unfortunately its not the same hotel as it was our last visit. My wife and I were hanging out in the main area public area mid afternoon and they were just starting to clean up from breakfast (that ended at 10:00am). The floor needed vacuumed badly, they eventually got around to doing so. However, the employee vacuuming stopped vacuuming when he was about 1/2 finished. My thought was, he was going to take a break. He never came back to finish! We went out to dinner and the floors were still as they were when we left. That is just one example of the lack of attention to cleanliness (not to mention the orange peels outside our room that took 2 days to be picked up).
The positive... The staff was pleasant. The breakfast was good as always.
Jon
Stayed 2 nights in Mar 2024
Response from Brian L on 6 Apr 2024
Jon, thank you for staying with us again! Your feedback is very important to us and will be quickly addressed. Cleanliness is non-negotiable and will not be tolerated. We apologize for these areas being left in an unacceptable state. Thanks again.
10/10 Excellent
Noe
6 Apr 2024
Noe
Stayed 1 night in Apr 2024
Response from Doug on 28 Apr 2024
Thank you for staying with us! We look forward to seeing you soon.
We have stayed here several times. The staff is always friendly and accommodating. The hotel rooms are quiet and clean. Love the manager’s reception and the best breakfast buffet with an omelette bar. Close to shopping and things to do.
Wish they had a hot tub, though.
We will stay here again!!❤️
Bethany
Stayed 2 nights in Mar 2024
Response from Brian L on 27 Mar 2024
Hi Bethany, we have shared your comments with our entire team! Glad you had another wonderful stay and look forward to seeing you again.
We love this hotel, and stay here most trips to Denver. We love the hot buffet breakfast with omelets and fresh fruit. It is a short drive to downtown Denver. The hotel is super clean, quiet and offers a fun happy hour social.
Heather
Stayed 1 night in Mar 2024
Response from Brian L on 16 Mar 2024
Heather, thank you for choosing our hotel again and for taking the time to post your review. We are grateful for your business and pleased that you enjoyed your stay.
8/10 Good
jeffrey, rock springs
10 Mar 2024
jeffrey
Stayed 2 nights in Mar 2024
Response from Brian L on 31 Mar 2024
Thank you for staying at our property! We are glad that you enjoyed your visit and look forward to seeing you again.
Enjoyed our stay there will stay again. Employees were friendly and breakfast was great.
Revonda
Stayed 5 nights in Feb 2024
Response from Brian L on 5 Mar 2024
Hi Revonda, thank you for posting your review! Great to see that you enjoyed our breakfast and service we provided you. We are looking forward to seeing you again.
James, thank you for staying with us! We are glad that you enjoyed your visit and our location.
2/10 Terrible
Tyrell
Travelled with group
20 Feb 2024
I had to cancel my stay after my car was stolen in their parking lot while I was inside getting my room keys. I purchased the insurance and never set foot in my room. I was not given a refund!
Tyrell
Stayed 1 night in Feb 2024
Response from Brian L on 21 Feb 2024
We are extremely sorry to learn about this very rare incident and apologize this happened to you. We were not aware of this incident until we received your review. Sorry again.
6/10 Okay
Jenny
Travelled with family
19 Feb 2024
Liked: Staff & service
Jenny
Stayed 3 nights in Feb 2024
Response from Brian L on 19 Feb 2024
Jenny, thanks for staying at our property and for sharing your review rating. We are glad that we met your expectations and look forward to hosting you again.
8/10 Good
James
18 Feb 2024
Liked: Cleanliness, staff & service
The new shampoo and body wash mounted in the shower, worst ever.
James
Stayed 2 nights in Feb 2024
Response from Brian L on 19 Feb 2024
Hi James, we are very sorry to hear that you don't like the shower amenities. The only change that we are making at our property is to add body wash in 2024 which is recommended by our Brand. Hopefully you will like this new addition.
8/10 Good
Lara
Business traveller
17 Feb 2024
Liked: Cleanliness, staff & service, room comfort
The hotel is dated (facility, furniture etc), but the staff was very kind, the cleanliness was great, the evening reception was awesome. Could use some updating, but overall a good stay for business travel.
Lara
Stayed 4 nights in Feb 2024
Response from Brian L on 18 Feb 2024
Hello Lara, thank you for selecting our property and for sharing your review. It's great to hear that you enjoyed the service our team delivered and that you took advantage of our complimentary evening reception. Thanks again!
We appreciate your business and of course the perfect 10 review rating!
6/10 Okay
Jeff
Travelled with family
11 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Not bad
Front Desk, a little rude overall clean, plumbing needs help our sink gurgled all night with a fowl smell omitting from it
Jeff
Stayed 1 night in Feb 2024
Response from Brian L on 12 Feb 2024
Hi Jeff, thank you for sharing your feedback regarding your recent stay. We don't tolerate rude staff and will quickly address. We apologize for the drain issues in your guest room & will have maintenance correct this issue. Sorry again!
It was a great hotel. Unfortunately the room temperature stayed at 75 degrees even though we had our thermostat set at 60. We couldn’t sleep because we were too hot but it was too late at night to report it or do anything. Everything else, especially the breakfast was wonderful.
Kimberly
Stayed 1 night in Jan 2024
Response from Brian L. on 24 Jan 2024
Thank you Kimberly. We are pleased that you enjoyed our property and our complimentary breakfast with omelets made to order. We apologize for the AC issues in your room and can't imagine how frustrating that must have been. We have notified our maintenance team to fix the HVAC unit in the suite you stayed in. Thanks again!
With a soaring central area upon which all rooms open and waterfalls, everything feels open and clean and smells great! The rooms are nicely appointed, aesthetically pleasing and comfortable.
Staff are few, and the overall feeling is slightly impersonal. Breakfast is ok.
Kirk
Stayed 2 nights in Jan 2024
Response from Brian L. on 23 Jan 2024
Hi Kirk, thank you for staying with us and for sharing your review. Guests really enjoy our open atrium and waterfall along with our suites. We apologize for the impersonal staff and fair breakfast experience. We will quickly work on correcting these areas. Thank you again for your feedback.
6/10 Okay
DOUGLAS
19 Jan 2024
DOUGLAS
Stayed 1 night in Jan 2024
Response from Brian L. on 21 Jan 2024
Hi Douglas, thank you for posting your review rating and of course for choosing our property. We look forward to hosting you again.
The breakfast was cold, the bed was very hard. The man you checked me and the other staff were amazing
dawn
Stayed 1 night in Jan 2024
Response from Brian L. on 15 Jan 2024
We apologize for these issues you experienced and appreciate you sharing so we can correct. Your review has been shared with our Chef. Nice to see the comments about the service our team provided you.
Solid place. No objections. Clean & functional. Staff was helpful. Thanks for the manager reception drinks. Breakfast was excellent.
Classic Embassy Suites, you can tell it was built in the late 1980s. Stay classy Denver.
Verified traveller
Stayed 1 night in Jan 2024
Response from Brian L. on 15 Jan 2024
Thank you for your endorsement of our property. Yes, we were built as an original Embassy. Glad that you took advantage of our complimentary breakfast with omelets made to order and our evening reception.
Thank you very much for selecting our property and for posting your 5 STAR rating.
6/10 Okay
Verified traveller
Travelled with family
31 Dec 2023
Disliked: Cleanliness
There was a blood stain on the mattress protector. We requested a new one and it took quite a while to get one up for us. We then requested more towels and never received them.
Verified traveller
Stayed 1 night in Dec 2023
Response from Brian L. on 31 Dec 2023
There is no excuse for letting you occupy a room in that condition and apologize it took our team so long to correct. Clearly, we will be focusing on our internal processes and communications to better serve our guests.
8/10 Good
Richard
31 Dec 2023
Liked: Cleanliness
The hotel is tired
Richard
Stayed 2 nights in Dec 2023
Response from Brian L. on 31 Dec 2023
Thank you for selecting our hotel for your South Denver Visit. Wishing you happy holidays!
The staff that checked us in were very pleasant. We love your breakfast and how spacious your rooms are. One of our favorite hotels in Denver!
Lauren
Stayed 1 night in Dec 2023
Response from Brian L. on 29 Dec 2023
Thank you very much Lauren! We are thrilled that you liked our suites, service and breakfast. We will definitely share your comments with our team! Wishing you happy holidays!