Reception

Reviews of Embassy Suites Hotel Denver Tech Center

3.5 out of 5
Embassy Suites Hotel Denver Tech Center
10250 E Costilla Ave, Centennial, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allen, Colorado Spgs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Doug on 16 May 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brian L on 16 May 2024
Thank you Rebecca! Great to see that you enjoyed your stay with us!

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived late at night and the computer system was under maintenance and we waited for an extra hour to get into our room. We didn’t get into our room until 0130hrs.
Stayed 1 night in May 2024
Response from Brian L on 13 May 2024
Jason, we apologize for the computer outage upon arrival. This was a very rare incident and we are sorry that it happened to you. Thank you very much for your patience.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, amenities
We like the suite with the home feel. Mini frig is great for our leftovers. Happy hour and breafast. Very comfortable. Great location off the freeway and close to restaurants and shopping.
Stayed 1 night in May 2024
Response from Doug on 12 May 2024
Thank you stay with us! We look forward to seeing you again soon.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast was wonderful
Stayed 2 nights in Apr 2024
Response from Brian L on 30 Apr 2024
Thanks John. Yes, our guests really enjoy our complimentary breakfast with omelets made to order. Look forward to having you as our guest again.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed entire stay, breakfast was delicious and happy hour too. Great staff
Stayed 1 night in Apr 2024
Response from Brian L on 29 Apr 2024
Thanks Ann. We enjoyed having you as our guest. Great to see that you took advantage of our complimentary evening reception and breakfast with omelets made to order.

10/10 Excellent

Ana, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Doug on 28 Apr 2024
Thank you for staying with us! We look forward to seeing you again soon.

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Brian L on 15 Apr 2024
Thanks for staying with us Seth. Great to see that you enjoyed your visit!

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
We have always stayed at a different embassy suite property but that one was turned into a homeless shelter. As it turns out, this one is even nicer
Stayed 1 night in Apr 2024
Response from Brian L on 9 Apr 2024
Lamar, thank you for your Brand loyalty and endorsement of our property. We are thrilled that you enjoyed your visit!

6/10 Okay

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool is small and was extremely crowded on a weekend. Probably related but room service trays lined the hallways and were not taken care of during our stay. The breakfast was.great.
Stayed 1 night in Apr 2024
Response from Brian L on 8 Apr 2024
Thanks Tim. Your feedback is very important to us! We apologize for the crowds and size of our pool area along with room service trays not being removed in a timely manner. Glad that you enjoyed our complimentary breakfast.

6/10 Okay

Jon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We've stayed at this Hotel a handful of times. It's been a couple years since our last visit. Unfortunately its not the same hotel as it was our last visit. My wife and I were hanging out in the main area public area mid afternoon and they were just starting to clean up from breakfast (that ended at 10:00am). The floor needed vacuumed badly, they eventually got around to doing so. However, the employee vacuuming stopped vacuuming when he was about 1/2 finished. My thought was, he was going to take a break. He never came back to finish! We went out to dinner and the floors were still as they were when we left. That is just one example of the lack of attention to cleanliness (not to mention the orange peels outside our room that took 2 days to be picked up). The positive... The staff was pleasant. The breakfast was good as always.
Stayed 2 nights in Mar 2024
Response from Brian L on 6 Apr 2024
Jon, thank you for staying with us again! Your feedback is very important to us and will be quickly addressed. Cleanliness is non-negotiable and will not be tolerated. We apologize for these areas being left in an unacceptable state. Thanks again.

10/10 Excellent

Noe

Stayed 1 night in Apr 2024
Response from Doug on 28 Apr 2024
Thank you for staying with us! We look forward to seeing you soon.

10/10 Excellent

Gabor

Liked: Cleanliness, staff & service, property conditions & facilities
Liked EVERYTHING!!!!
Stayed 1 night in Mar 2024
Response from Brian L on 2 Apr 2024
Gabor, we are thrilled that you enjoyed your recent visit! Thank you for choosing our property and for posting your 5 STAR review.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect as always.
Stayed 1 night in Mar 2024
Response from Brian L on 29 Mar 2024
Thank you for the perfect 5 STAR review! We enjoyed having you as our guest again.

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. The staff is always friendly and accommodating. The hotel rooms are quiet and clean. Love the manager’s reception and the best breakfast buffet with an omelette bar. Close to shopping and things to do. Wish they had a hot tub, though. We will stay here again!!❤️
Stayed 2 nights in Mar 2024
Response from Brian L on 27 Mar 2024
Hi Bethany, we have shared your comments with our entire team! Glad you had another wonderful stay and look forward to seeing you again.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Brian L on 24 Mar 2024
Hello Nicole, thank you very much for choosing our property! We are thrilled that you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Mireya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean! Nice location.
Stayed 2 nights in Mar 2024
Response from Brian L on 21 Mar 2024
Hi Mireya, thank you for posting your review! We are thrilled that you enjoyed your stay with us!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian L on 21 Mar 2024
Thanks for choosing our property Matt. Great to see that you enjoyed your visit with us!

10/10 Excellent

Amber

Stayed 4 nights in Mar 2024
Response from Brian L on 20 Mar 2024
Thanks for staying with us Amber! We appreciate the 5 STAR review and glad you had a perfect visit.

10/10 Excellent

william, colby

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2024
Response from Brian L on 19 Mar 2024
We are thrilled that you had a 5 out of 5 stay with us! Thanks for choosing our property!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, and stay here most trips to Denver. We love the hot buffet breakfast with omelets and fresh fruit. It is a short drive to downtown Denver. The hotel is super clean, quiet and offers a fun happy hour social.
Stayed 1 night in Mar 2024
Response from Brian L on 16 Mar 2024
Heather, thank you for choosing our hotel again and for taking the time to post your review. We are grateful for your business and pleased that you enjoyed your stay.

8/10 Good

jeffrey, rock springs

Stayed 2 nights in Mar 2024
Response from Brian L on 31 Mar 2024
Thank you for staying at our property! We are glad that you enjoyed your visit and look forward to seeing you again.

10/10 Excellent

Revonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay there will stay again. Employees were friendly and breakfast was great.
Stayed 5 nights in Feb 2024
Response from Brian L on 5 Mar 2024
Hi Revonda, thank you for posting your review! Great to see that you enjoyed our breakfast and service we provided you. We are looking forward to seeing you again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Feb 2024
Response from Brian L on 26 Feb 2024
James, thank you for staying with us! We are glad that you enjoyed your visit and our location.

2/10 Terrible

Tyrell

Travelled with group
I had to cancel my stay after my car was stolen in their parking lot while I was inside getting my room keys. I purchased the insurance and never set foot in my room. I was not given a refund!
Stayed 1 night in Feb 2024
Response from Brian L on 21 Feb 2024
We are extremely sorry to learn about this very rare incident and apologize this happened to you. We were not aware of this incident until we received your review. Sorry again.

6/10 Okay

Jenny

Travelled with family
Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Brian L on 19 Feb 2024
Jenny, thanks for staying at our property and for sharing your review rating. We are glad that we met your expectations and look forward to hosting you again.

8/10 Good

James

Liked: Cleanliness, staff & service
The new shampoo and body wash mounted in the shower, worst ever.
Stayed 2 nights in Feb 2024
Response from Brian L on 19 Feb 2024
Hi James, we are very sorry to hear that you don't like the shower amenities. The only change that we are making at our property is to add body wash in 2024 which is recommended by our Brand. Hopefully you will like this new addition.

8/10 Good

Lara

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is dated (facility, furniture etc), but the staff was very kind, the cleanliness was great, the evening reception was awesome. Could use some updating, but overall a good stay for business travel.
Stayed 4 nights in Feb 2024
Response from Brian L on 18 Feb 2024
Hello Lara, thank you for selecting our property and for sharing your review. It's great to hear that you enjoyed the service our team delivered and that you took advantage of our complimentary evening reception. Thanks again!

4/10 Poor

Erica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brian L on 13 Feb 2024
Erica, thanks for staying with us! Based on your review rating, we apologize for falling short of your expectations.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brian L on 12 Feb 2024
Thank you for staying with us Jason! We are thrilled that you enjoyed your stay!

10/10 Excellent

Levantz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brian L on 12 Feb 2024
We appreciate your business and of course the perfect 10 review rating!

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not bad
Front Desk, a little rude overall clean, plumbing needs help our sink gurgled all night with a fowl smell omitting from it
Stayed 1 night in Feb 2024
Response from Brian L on 12 Feb 2024
Hi Jeff, thank you for sharing your feedback regarding your recent stay. We don't tolerate rude staff and will quickly address. We apologize for the drain issues in your guest room & will have maintenance correct this issue. Sorry again!

10/10 Excellent

Vanessa

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Brian L. on 30 Jan 2024
Thank you for the 5 STAR rating!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when in Denver.
Stayed 1 night in Jan 2024
Response from Brian L. on 29 Jan 2024
Jessica, thank you for your continued loyalty to our property and Brand! We look forward to hosting you again.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. Unfortunately the room temperature stayed at 75 degrees even though we had our thermostat set at 60. We couldn’t sleep because we were too hot but it was too late at night to report it or do anything. Everything else, especially the breakfast was wonderful.
Stayed 1 night in Jan 2024
Response from Brian L. on 24 Jan 2024
Thank you Kimberly. We are pleased that you enjoyed our property and our complimentary breakfast with omelets made to order. We apologize for the AC issues in your room and can't imagine how frustrating that must have been. We have notified our maintenance team to fix the HVAC unit in the suite you stayed in. Thanks again!

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of luxury.
With a soaring central area upon which all rooms open and waterfalls, everything feels open and clean and smells great! The rooms are nicely appointed, aesthetically pleasing and comfortable. Staff are few, and the overall feeling is slightly impersonal. Breakfast is ok.
Stayed 2 nights in Jan 2024
Response from Brian L. on 23 Jan 2024
Hi Kirk, thank you for staying with us and for sharing your review. Guests really enjoy our open atrium and waterfall along with our suites. We apologize for the impersonal staff and fair breakfast experience. We will quickly work on correcting these areas. Thank you again for your feedback.

6/10 Okay

DOUGLAS

Stayed 1 night in Jan 2024
Response from Brian L. on 21 Jan 2024
Hi Douglas, thank you for posting your review rating and of course for choosing our property. We look forward to hosting you again.

8/10 Good

dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was cold, the bed was very hard. The man you checked me and the other staff were amazing
Stayed 1 night in Jan 2024
Response from Brian L. on 15 Jan 2024
We apologize for these issues you experienced and appreciate you sharing so we can correct. Your review has been shared with our Chef. Nice to see the comments about the service our team provided you.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel.
Stayed 1 night in Jan 2024
Response from Brian L. on 15 Jan 2024
We appreciate your continued loyalty to our property and Brand. Thank you for staying with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Embassy Suites Experience
Solid place. No objections. Clean & functional. Staff was helpful. Thanks for the manager reception drinks. Breakfast was excellent. Classic Embassy Suites, you can tell it was built in the late 1980s. Stay classy Denver.
Stayed 1 night in Jan 2024
Response from Brian L. on 15 Jan 2024
Thank you for your endorsement of our property. Yes, we were built as an original Embassy. Glad that you took advantage of our complimentary breakfast with omelets made to order and our evening reception.

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
me gusto todos, las personas muy amable, la chica del bar es super atenta 😉 de echos se llama Karona,es superrrrr
Stayed 4 nights in Dec 2023
Response from Brian L. on 8 Jan 2024
Hi Reina, thank you for your feedback that we will definitely share with our team. We are glad that you had a wonderful experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brian L. on 8 Jan 2024
Thank you for the perfect 10 rating! We are thrilled that we exceeded your expectations.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Brian L. on 6 Jan 2024
Hi Shawn, thanks for posting your review rating. We are glad that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Stantila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brian L. on 6 Jan 2024
Thank you very much for selecting our property and for posting your 5 STAR rating.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
There was a blood stain on the mattress protector. We requested a new one and it took quite a while to get one up for us. We then requested more towels and never received them.
Stayed 1 night in Dec 2023
Response from Brian L. on 31 Dec 2023
There is no excuse for letting you occupy a room in that condition and apologize it took our team so long to correct. Clearly, we will be focusing on our internal processes and communications to better serve our guests.

8/10 Good

Richard

Liked: Cleanliness
The hotel is tired
Stayed 2 nights in Dec 2023
Response from Brian L. on 31 Dec 2023
Thank you for selecting our hotel for your South Denver Visit. Wishing you happy holidays!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that checked us in were very pleasant. We love your breakfast and how spacious your rooms are. One of our favorite hotels in Denver!
Stayed 1 night in Dec 2023
Response from Brian L. on 29 Dec 2023
Thank you very much Lauren! We are thrilled that you liked our suites, service and breakfast. We will definitely share your comments with our team! Wishing you happy holidays!

10/10 Excellent

Gwendolyn, Bailey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this locations multiple times. Always consistently a nice stay.
Stayed 1 night in Dec 2023
Response from Brian L. on 25 Dec 2023
Thank you for choosing our property again! We are grateful for your loyalty to our hotel and Brand and are glad that you had another wonderful stay.

10/10 Excellent

Brady

Stayed 1 night in Dec 2023
Response from Brian L. on 15 Jan 2024
Brady, thank you for your 5 STAR rating.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brian L. on 27 Dec 2023
Thank you for the perfect 10 review rating! Wishing you happy holidays!