Outdoor pool, pool umbrellas, pool loungers

Reviews of Best Western Premier Crown Chase Inn & Suites

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1000 reviews" "
Rating 8 - Good. 162 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
STAFF WAS VERY FRIENDLY AND HEIPFULL
Stayed 2 nights in May 2024
Response from Chaunee T. on 15 May 2024
Thank you for sharing your feedback! We're delighted to hear that you found our staff to be very friendly and helpful during your stay. Providing excellent service and ensuring our guests feel welcome are top priorities for us, and we're thrilled to know that we met your expectations.Your kind words mean a lot to us, and we truly appreciate your recognition of our team's efforts. Should your travels bring you back our way, we'd love to welcome you for another wonderful stay.

10/10 Excellent

mitchell

Travelled with family
Liked: Cleanliness, staff & service
Very comfortable, very quiet! We were told if we didn’t use the drink passes in the lounge then we could use them in the store. Then they didn’t allow us to use the credits at the store!
Stayed 4 nights in May 2024
Response from Chaunee T. on 15 May 2024
Thank you for your feedback, and we're pleased to hear that you found your stay with us very comfortable and quiet. However, we apologize for any confusion or inconvenience regarding the use of your drink passes. Your satisfaction is important to us, and we regret if there was any miscommunication regarding their usage.We appreciate you bringing this to our attention, and we will review our policies to ensure clarity for future guests. If there's anything else we can do to improve your experience or address any further concerns, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Baylee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our kids it was amazing!
Stayed 1 night in Apr 2024
Response from Chaunee T. on 15 May 2024
Thank you so much for your feedback!

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a quality room at the last minute that wouldn’t break the bank and was located in a safe spot near places to eat. I was more than pleased with my choice. The room was perfect. The location was ideal and the staff was friendly.
Stayed 1 night in Apr 2024
Response from Chaunee T. on 15 May 2024
We're delighted to hear that we could provide you with the quality room you needed at the last minute without breaking the bank. Ensuring our guests feel safe and comfortable is our priority, so we're thrilled that our location met your needs and expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. Safe travels!

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and big
Stayed 1 night in Apr 2024
Response from Chaunee T. on 15 May 2024
We're delighted to hear that you found our rooms to be both clean and spacious! Ensuring our guests' comfort and satisfaction is our priority, and we're thrilled that we could provide you with a clean and spacious environment during your stay. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to hosting you again soon!

10/10 Excellent

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was so easy and fast very professional & friendly . Room was clean and spacious. Bed was so comfortable.
Stayed 1 night in Apr 2024
Response from Chaunee T. on 15 May 2024
We're thrilled to hear that your check-in experience was seamless and that you found our staff to be professional and friendly. Providing efficient and friendly service is a priority for us, so it's wonderful to know that we met your expectations in this regard. Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another great stay in the future! .

6/10 Okay

ellen

Travelled with family
Liked: Cleanliness, amenities
The property looked very nice, was clean and the staff was friendly. We were comfortable at 70 degrees when we went to bed after driving 5 hours to get there, and were expecting a good night's sleep. Unfortunately, sometime in the middle of the night the AC stopped working. The fan would kick on & then go off...and then go on and off again...over and over. It might stop 5 or 10 mins and then go on and off again. I was in the bed closest to the fan so it woke me a lot. I woke at 4:30am, this time drenched in sweat. The temperature was 79 degrees in the room & we had all the covers on so I had sweated through my pj's. The rest of my family was asleep & I didn't figure they could do anything at that time & I figured the only thing they could do was move us to a different room if they even had one available. I hated to wake my husband & kids by calling/ loading everything up to move to another room, so I didn't call at 4:30. I did go down at 7:30 or 8am to tell the front desk, but because I went through Expedia, the young girl said she couldn't discount it, but would tell the manager (who I've never heard from). I had paid $320 for one night after city, county, and state taxes, so it was frustrating to not get a comfortable night's sleep. The rest of my family said they had woken up a lot during the night but thought it was just them so they just kicked off the covers. I wish I had known they were uncomfortable too because I would have at least asked for fans.
Stayed 1 night in Apr 2024
Response from Chaunee T. on 15 May 2024
We apologize for the discomfort you experienced with the AC during your stay. Your satisfaction is important to us, and we regret any inconvenience caused. We'll address this issue promptly to ensure it doesn't recur. Please accept our sincere apologies for any disruption to your rest.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Chaunee T. on 15 May 2024
Thank you!

10/10 Excellent

Brena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chaunee T. on 15 May 2024
Thank you!

10/10 Excellent

James

Liked: Property conditions & facilities
Great service
Stayed 3 nights in Mar 2024
Response from Chaunee T. on 15 May 2024
Thank you so much for your feedback!

10/10 Excellent

Carlos, olton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent like always
Stayed 2 nights in Mar 2024
Response from Chaunee T. on 15 May 2024
Thank you! We look forward to seeing you again!

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Chaunee T. on 15 May 2024
Thank you!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and rooms.
Stayed 1 night in Mar 2024
Response from Chaunee T. on 15 May 2024
Thank you!

10/10 Excellent

mitchell

Travelled with family
Liked: Cleanliness, staff & service
Comfortable, quiet, clean. Great rooms. Enjoy the pool. Good breakfast. Always stay there when visiting Denton!
Stayed 4 nights in Feb 2024

10/10 Excellent

Raul

Stayed 1 night in Feb 2024

8/10 Good

Carroll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a thumbs up.
This hotels a little older but it’s fine for an overnight stay. Next to Texas Road House which is handy. The price was right so it’s a place I would use again. Happy travels.
Stayed 1 night in Jan 2024

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly service
The room was very clean and spacious. The shower was excellent, though the beds perhaps a bit on the soft side. Staff was very friendly and helpful - came over to help us operate the coffee machine that I couldn't get to work and offered us to move to a different room when the A/C thermostat turned out to be faulty (we declined, and made do with an extra blanket). The breakfast buffet is in my opinion one of the best for a hotel in this price range. Only the gym needs a bit more attention: the clock was wrong and some of the equipment was out of order. We didn't use the pool because the weather was frigid, but it looked like a great place to hang out in spring/summer.
Stayed 1 night in Jan 2024

8/10 Good

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great but...
The hotel was great with one exception. There were no sanitizing wipes left in the fitness center and the hand sanitizer dispenser was empty. There was a bottle on the window sill, but the pump was broken. This shows a lack of concern about hygiene during flu season.
Stayed 1 night in Jan 2024

8/10 Good

My

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel except the bed is too soft for us. That’s not our preference bed. Therefore, we will not book again. Otherwise, everything is good.
Stayed 1 night in Jan 2024

10/10 Excellent

Laterha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Best Western there is and a price hard to beat! Breakfast was delicious too!
Stayed 1 night in Jan 2024

6/10 Okay

Chuck

Right next to freeway. Very, very noisey.
Stayed 1 night in Jan 2024

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location for what we had to do in Texas.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, poor water pressure and quiet hours
The bed was really comfy. The walls were thin so we heard talking and music from our neighbors at 5 AM…complained to the front desk and they didn’t do anything to stop them. Plumbing also was weird in that the water pressure was too much for the bathroom sink and the room smelled like fart. Expected more for how much we paid.
Stayed 1 night in Jan 2024

10/10 Excellent

Gabino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely recommend, family liked it and how clean It was.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Minehli, La Crescenta

Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Staff & service, room comfort
The carpet looked stained and tattered in spots. Not as clean as one would expect. Tv was not working correctly and had damage. They did however offer to correct the issue. Was a bit disappointed at the desk clerk. She was hanging out in the bar area with I’m guessing other staff and left me waiting when clearly I could be seen waiting to check in. 12/30/2023 around 5:30 pm. We always stay here a few times a year and have never been disappointed before yesterday.
Stayed 1 night in Dec 2023
Response from Chaunee T. on 15 May 2024
We apologize for the disappointment you experienced during your recent stay. It's disheartening to hear about the issues with the carpet, TV, and the delay in checking in. Your feedback is invaluable, and we'll address these concerns promptly to ensure a better experience in the future.Rest assured, we'll work to improve our service standards and ensure that all guests receive prompt and attentive assistance at the front desk. We appreciate your continued loyalty, and we're committed to regaining your trust during your future stays. Thank you for bringing these matters to our attention.

10/10 Excellent

Flor

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Chaunee T. on 28 Dec 2023
Flor, Thank you for your feedback!

2/10 Terrible

Phuong

Stayed 1 night in Dec 2023
Response from Chaunee T. on 28 Dec 2023
Phuong, We are so sorry to hear that you did not enjoy your stay with us. We would love to hear more about your stay and what we could have done better!

10/10 Excellent

Jerry S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chaunee T. on 28 Dec 2023
Jerry,Thank you so much for your feedback!

10/10 Excellent

mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was great! Breakfast, bar, people, facilities, closeness to restaurants & shopping.... I'd highly recommend!
Stayed 5 nights in Dec 2023
Response from Chaunee T. on 15 May 2024
We're thrilled to hear that you had a great stay with us! From breakfast to our bar, facilities, and proximity to restaurants and shopping, we're glad everything met your expectations. Thank you for the recommendation! We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Dennis, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when in the area. The staff are friendly, the property clean and comfortable and there are several places to eat nearby. Most importantly is it's 2 blocks from Bus-ee's.
Stayed 1 night in Dec 2023
Response from Chaunee T. on 15 May 2024
Thank you for being a loyal guest! We're thrilled to hear that you consistently enjoy your stays with us. Providing friendly service, maintaining cleanliness, and ensuring comfort are our top priorities, so we're delighted that we continue to meet your expectations in these areas.We're glad to hear that our location near various dining options adds to your convenience, and we understand the importance of being close to Bus-ee's for anything you could need.Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay during your next visit to the area. Safe travels!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable convenient safe location
The hotel is in a safe and very convenient location to get anywhere around Denton easily. Rooms are very clean, comfortable beds, and we love having ceiling fan makes it more like home. Staff is very friendly.
Stayed 2 nights in Dec 2023
Response from Chaunee T. on 15 May 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel to be conveniently located and in a safe area for exploring Denton.Our staff takes pride in providing friendly and attentive service, and we're thrilled that you found them to be accommodating during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. Safe travels!

6/10 Okay

BENJAMIN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bedroom was very dusty and the sheets were not clean.
Stayed 3 nights in Dec 2023
Response from Chaunee T. on 15 May 2024
We apologize for the cleanliness issues you experienced during your stay. Ensuring our rooms are clean and comfortable is a priority, and we're disappointed to hear that we fell short of your expectations. Your feedback is valuable to us, and we'll address this with our housekeeping team to ensure such issues are not repeated. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Wendell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chaunee T. on 15 May 2024
Thank you!

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chaunee T. on 15 May 2024
Thank you!

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chaunee T. on 15 May 2024
Thank you!

10/10 Excellent

Cory

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Dog Friendly, very clean rooms ✅✅✅✅✅
Stayed 3 nights in Nov 2023
Response from Chaunee T. on 15 May 2024
We're delighted to hear that you appreciated our dog-friendly policy and found our rooms to be very clean. Ensuring a welcoming environment for all our guests, including their furry friends, is important to us. Thank you for taking the time to share your experience, and we hope to have the opportunity to welcome you and your four-legged companion back for another enjoyable stay in the future.

10/10 Excellent

Delicia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely a Nice comfortable stay,Buffet style breakfast, Rooms were very clean! Staff was very Nice.
Stayed 1 night in Nov 2023
Response from Chaunee T. on 15 May 2024
Thank you so much for sharing your experience! We're thrilled to hear that you had a nice and comfortable stay with us. Providing a clean and welcoming environment is our priority, and we're delighted that you found our rooms to be very clean and our staff to be very nice.We're also glad that you enjoyed our buffet-style breakfast. It's wonderful to know that we could start your day off right with a satisfying meal.Your kind words mean a lot to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Safe travels!

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They have one road bump that is hazardous to tires. They didn’t register that I had checked out despite returning keys nearly two hours before check out. They then called me twice and NEVER left a message.
Stayed 1 night in Nov 2023
Response from Chaunee T. on 28 Dec 2023
Courtney, thank you so much for bringing this to our attention so we can look into and address these issues.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
Pleasantly surprised! Best Western brand motels are awful so when I saw this chain I was skeptical but the pics and reviews made me take a leap of faith, and they were wonderful . The entire hotel is very clean, the room is spacious, big bathroom, cozy beds and the breakfast spread is more than you typically see. We will definitely look for this hotel in future travels.
Stayed 1 night in Nov 2023
Response from Chaunee T. on 28 Dec 2023
Monica, hopefully you make it back through the area during warmer weather and have an opportunity to check out our awesome pool next time!

8/10 Good

Ele

Stayed 2 nights in Oct 2023
Response from Chaunee T. on 28 Dec 2023
Ele, thank you so much for your feedback!

10/10 Excellent

Kelsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room & the breakfast was great
Stayed 1 night in Oct 2023
Response from Chaunee T. on 30 Oct 2023
Kelsie, thank you so much for your feedback! We are so glad to hear that you enjoyed your stay and our complimentary breakfast buffet.

8/10 Good

Eleazar

Stayed 2 nights in Oct 2023
Response from Chaunee T. on 30 Oct 2023
Eleazar, thank you for your feedback!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't have gone smoother. Room was better than expected. Will definitely be back!
Stayed 1 night in Oct 2023
Response from Chaunee T. on 30 Oct 2023
Timothy, we are so glad to hear that our spacious exceeded your expectations. We cannot wait to see you again in the future!

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Oct 2023
Response from Chaunee T. on 30 Oct 2023
Dean, Thank you so much for letting us know how much you enjoyed your stay.