Seasonal outdoor pool

Reviews of Ethan Allen Hotel

3.5 out of 5
Ethan Allen Hotel
21 Lake Avenue Extension, I-84 at Exit 4, Danbury, CT

Reviews

7.8

Good

Rating 10 - Excellent. 445 out of 1003 reviews" "
Rating 8 - Good. 234 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 101 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

jacob, Harish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in May 2024
Response from Management on 16 May 2024
Thanks for the perfect score! Thrilled to hear you found everything clean and comfy. Can’t wait to welcome you back for another cozy stay!

10/10 Excellent

John S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Marlene

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a below average not plush hotel as advertised. It didhave lovely public rooms. The staff was not attentive. I asked for more towels three different times and they were never brought. My daughter left air pods on the nightstand they disappeared. It a step up from a motel with a nice lobby. The pool was filthy and empty, in 70 degrees. The gazebo is cornered off. The front desk ppl are literally upset if you ask questions. Not a great impression never spending money here again. Also we ran out of Toilet paper and they didn't replace till the next day we had to use tissues.
Stayed 2 nights in May 2024
Response from management on 14 May 2024
Thank you for sharing your feedback. We're deeply sorry to hear about your disappointing experience. It's clear we did not meet your expectations, and we sincerely apologize for the lack of attentiveness from our staff, the issues with towel service, and the inconvenience with the toilet paper.Regarding the pool, we apologize for its condition. It is currently not operational as we are waiting for a necessary part. Additionally, the gazebo is temporarily closed for maintenance. We are planning a renovation this year to improve our facilities and address these issues.Your comments have been shared with our team to address these concerns immediately. We are also looking into the issue with your daughter's AirPods and will contact you directly regarding this matter.We strive to provide a comfortable and pleasant stay for all our guests, and it's clear we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements.

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it
Stayed 2 nights in May 2024
Response from Management on 14 May 2024
Thank you so much for your recommendation! We're delighted to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back in the future.

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities
Dated rooms with very limited tech support, but very clean and very resonably priced. We would book again
Stayed 1 night in May 2024
Response from management on 14 May 2024
Thank you for your feedback. We're glad to hear that you found our rooms clean and reasonably priced. We appreciate your comments regarding the dated rooms and limited tech support.We’re excited to let you know that we are starting a renovation soon, and we'll be sure to incorporate your feedback about the technology with the team. We look forward to welcoming you back and providing an even better experience next time.

6/10 Okay

Nola

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Fred, Jamestown

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Xiomara soto or Juan Molina

Liked: Property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Management on 14 May 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team. We look forward to welcoming you back soon.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean and convenient. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from management on 1 May 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed the spaciousness, cleanliness, and convenience of our place. We look forward to welcoming you back on your next visit!

8/10 Good

Tony, Jersey City,

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it, it was nice.
Stayed 1 night in Apr 2024
Response from managemnet on 1 May 2024
Thank you for your review! We're glad to hear that you had a nice experience. We hope to see you again soon!

10/10 Excellent

Pat

We had our wedding reception there 42 years ago and went back for the first time this weekend it was as beautiful and elegant as we expected! Will definitely go back again!!!
Stayed 2 nights in Apr 2024
Response from management on 14 May 2024
Thank you for sharing your lovely review! We're honored that you chose to return to us 42 years after your wedding reception. It's wonderful to hear that your experience was as beautiful and elegant as you expected. Congratulations on 42 years and we hope you enjoy many more years together!

2/10 Terrible

Roded

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel's infrastructure and decor are significantly outdated, reminiscent of the 1980s. The overall condition of the facilities is concerning due to poor maintenance. Sorry 😞
Stayed 3 nights in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations due to our outdated facilities and decor. We understand your concerns and are excited to inform you that our hotel will be undergoing significant renovations this year. These improvements will include modernizing our decor and enhancing our infrastructure to provide a more comfortable and contemporary experience for all our guests. We hope to have the opportunity to welcome you back in the future, so you can see the transformations we have made. Your satisfaction is important to us, and we are committed to providing our guests with the highest quality of service and accommodations.

10/10 Excellent

Evelyn

Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near busy road Need car Lottie
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thank you for taking the time to write a review, we do hope to see you on your next visit to Danbury.

10/10 Excellent

Jack

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

manuela, stamford

Stayed 1 night in Apr 2024

8/10 Good

Mary, New Fairfield

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We stayed for five days, and by day 4, we had not been visited by housekeeping even though I asked the front desk twice to make sure we got service on the fourth day after we didn’t get it on the third (as we were supposed to according to hotel policy). To their credit, they did move us to a clean room when I asked (since all housekeeping staff were gone for the day).
Stayed 4 nights in Mar 2024
Response from Management on 24 Apr 2024
Thank you for your review. We apologize for the oversight in housekeeping services during your stay. We're glad we could accommodate a room change, but we recognize the inconvenience caused. We're taking steps to ensure this doesn't happen again and appreciate your patience and feedback.

10/10 Excellent

estela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sandra

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

estela

Stayed 1 night in Apr 2024

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suites for a reasonable price.
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed our suites and found our prices reasonable. We look forward to welcoming you back soon!

8/10 Good

Christine

Stayed 2 nights in Apr 2024

10/10 Excellent

Barbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, Stacy and Molly for your kindness and making my trip back to Danbury pleasant. I'll be returning in June so I'll see you then!
Stayed 2 nights in Apr 2024
Response from management on 24 Apr 2024
Thank you for your kind words! We're thrilled to hear that Stacy and Molly made your trip to Danbury pleasant. We look forward to welcoming you back in June! Safe travels until then.

10/10 Excellent

Raffaele

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, right off the freeway.
Stayed 3 nights in Apr 2024
Response from Management on 24 Apr 2024
@Ryan, thank you for your kind words, we are glad that you enjoy our hotel and our location. We can't wait to see you on your next visit to Danbury.

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and professional. They were so friendly and welcoming after a long day of travel. The common areas were lovely. The room had a great layout and beds were clean and comfortable. There seemed to be lipstick in the carpet, the heat lamp was broken in the bathroom and on our final night we found the shower handle in disrepair. The staff offered to move our room so the issue was addressed but it was an inconvenience. Overall we were happy with our stay and will most likely choose to stay there again.
Stayed 4 nights in Apr 2024
Response from management on 24 Apr 2024
Thank you for sharing your experience. We're glad our staff was welcoming and that you enjoyed the room layout and comfort. We apologize for the issues with the carpet, heat lamp, and shower handle. We appreciate your understanding regarding the room move and are pleased these concerns were addressed promptly. We look forward to welcoming you back on your next visit!

10/10 Excellent

ana, bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice facility
Stayed 1 night in Apr 2024
Response from management on 24 Apr 2024
Thank you for taking the time to write a review of your recent stay. We are very happy that you enjoyed our facility and our great location.

10/10 Excellent

William Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved !!
Stayed 1 night in Mar 2024
Response from Management on 24 Apr 2024
Thank you so much for your review, we are very happy that you got to receive the Ethan Allen Experience.

10/10 Excellent

Bharat

Stayed 1 night in Mar 2024

8/10 Good

Virginia

Business traveller
Liked: Cleanliness, staff & service
I enjoyed my stay there very much but was concerned by the limited staff during certain hours, i.e. room service. Also most convenient elevator was not in service.
Stayed 2 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you for your feedback! We apologize for any inconvenience caused by limited staff availability and the out-of-service elevator. We'll address these issues promptly to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!

10/10 Excellent

Austin

Stayed 2 nights in Mar 2024

4/10 Poor

D

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only 2 positive things I can say is the bed was comfortable and the room was quiet. The bathroom was dirty upon arriving, the shower didn't work properly and the rub took 10 min to drain after a shower. I don't know if we got the bottom of the barrel because we went through a 3rd party or not. Had they answered their phones one of the 10 times I called I would have booked through them. I tried this hotel because my siblings gave me a good review.
Stayed 2 nights in Mar 2024
Response from management on 28 Mar 2024
We're disappointed to hear about your experience and apologize for the inconvenience. We'll address these issues with our team to ensure a better stay for our guests. Your feedback is valuable, and we appreciate you bringing it to our attention.

8/10 Good

Mr.

Liked: Cleanliness, amenities, property conditions & facilities
The place is clean from when you walk in, If you leave something in your room, good luck getting it back if at all, unless you stay on them at once. house keeping not good with English. I called the front desk to inform them, but it was never noted according to the girl the next morning.
Stayed 1 night in Mar 2024
Response from management on 27 Mar 2024
We're sorry for the inconvenience with housekeeping and any miscommunication. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests. Please reach out directly if you need further assistance.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Management on 27 Mar 2024
We're delighted to hear that you found our accommodations to be clean during your stay. Maintaining a pristine environment for our guests is a top priority. Thank you for sharing your feedback!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had been a top facility. Hotel is still nice. Needs cosmetic improvements. Having lived in the area for some thirty years, the hotel needs TLC. Still nice but it could be a 5 star.
Stayed 2 nights in Mar 2024
Response from management on 21 Mar 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We are pleased to hear that you still find our hotel nice, recognizing the quality that has made us a top facility in the area for years. We appreciate your honest feedback regarding the need for cosmetic improvements and TLC. It's insights like yours that help us identify where we can enhance our guest experience.We're excited to announce that we are embarking on a renovation project this year aimed at refreshing and revitalizing the hotel, addressing the very concerns you've highlighted. We do look forward to your feedback once the renovations are completed.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Stayed 1 night in Mar 2024

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Well located, quiet and convenient. Essy in and out.
Stayed 2 nights in Mar 2024
Response from Management. on 20 Mar 2024
Thank you for sharing your positive review of Ethan Allen Hotel! We're thrilled to hear that you found our location well-suited to your needs, along with appreciating the quietness and convenience we strive to offer. It's great to know that our easy in-and-out access added to your overall satisfaction. We look forward to welcoming you back in the future for another pleasant stay.

6/10 Okay

Carolyne

Travelled with partner
Disliked: Amenities
Restaurant on property but breakfast doesn’t begin until 730 on weekend limited and much better value could be found in close proximity even coffee cups provided for only one morning for a two day stay. Limited staff which was evident in general cleaniniess of common areas. Bed was comfortable
Stayed 2 nights in Mar 2024
Response from management on 20 Mar 2024
Thank you for your feedback. We apologize for any inconvenience caused by our breakfast hours and the limited amenities provided. We're addressing these concerns to improve our services and ensure a more pleasant stay. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Manuel

Stayed 1 night in Mar 2024

4/10 Poor

Guy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are not clean, drains clog and AC very noisy
Stayed 1 night in Mar 2024
Response from mangement. on 20 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our property. We're glad to hear that you found the bed comfortable but regret that other aspects of your experience did not meet your expectations. We appreciate your comments on our breakfast hours and the variety offered; we aim to provide a convenient and enjoyable dining experience, and we will review our current offerings and timing based on your feedback. We also apologize for any inconvenience caused by the limited availability of coffee cups in your room and the general cleanliness of our common areas. Please be assured that we will address these concerns with our housekeeping and staff to ensure our high standards are maintained consistently. We understand the importance of a welcoming and well-maintained environment and are committed to improving our services. We hope to have another opportunity to welcome you back and provide you with a stay that better reflects our commitment to our guests' comfort and satisfaction.

10/10 Excellent

larry

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff at checkin and very accommodating. Room is a little dated but clean and good value for the pricepaid
Stayed 1 night in Mar 2024
Response from management on 20 Mar 2024
We're so glad to hear that our staff made a positive impression with their friendliness and accommodation at check-in. We appreciate your feedback on the room's condition and are pleased that you found it to be clean and of good value for the price. We continuously work on updating our facilities to enhance our guest experience and your comments are valuable in this process. We look forward to the opportunity to welcome you back and provide an even more satisfying stay.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 1 night in Mar 2024
Response from management on 20 Mar 2024
Thank you for your wonderful review! We look forward to welcoming you back in the future and continuing to provide the high level of service you've come to expect from us. Thank you for choosing our hotel and for recognizing the efforts of our team!

10/10 Excellent

rickey

Travelled with group
Everything was great at this hotel From the bartender at happy hour to the people at the front deck. Polite and assertive. Got everything i needed
Stayed 1 night in Mar 2024
Response from management on 20 Mar 2024
Thank you for sharing your wonderful experience! We're delighted to hear that from the bartender at happy hour to our front desk team, everyone contributed to making your stay great. Your kind words about our polite and assertive staff are greatly appreciated. We're thrilled we could provide everything you needed and look forward to welcoming you back soon!

10/10 Excellent

Stiven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything okay
Stayed 1 night in Feb 2024
Response from management on 20 Mar 2024
We know how busy everyone is and we are thankful that you took the time to share your review. We look forward to your next visit to our hotel.

2/10 Terrible

Kavitha

Disliked: Cleanliness, property conditions & facilities
Very old furnitures, bed, Ac. Smelly.
Stayed 1 night in Feb 2024
Response from management on 20 Mar 2024
We're excited to inform you that we are preparing to start a comprehensive refresh of the hotel soon. We are committed to enhancing our guest experience at every level and believe that this upcoming refresh will significantly improve the ambiance and functionality of our accommodations. We hope that you will consider staying with us again in the future to experience the updates firsthand and see how we have transformed our spaces to better serve our guests. Thank you for taking the time to share your feedback.

4/10 Poor

Hakkyun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from management on 24 Apr 2024
We are sad to see your review score, we would love to get some feedback on what would have made your stay better. Please contact us to let us know if there is anything we can do to rectify any issues you may have had.

10/10 Excellent

jameya

Liked: Cleanliness, staff & service, property conditions & facilities
It was a little confusing to find my room
Stayed 2 nights in Feb 2024
Response from management on 20 Mar 2024
Thank you for the perfect review, and we apologize for any issues you may have encountered in locating your room. We do hope you choose us again in the future.

10/10 Excellent

Angelo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast check in and check out. The rooms are very clean and the ambiance is very welcoming. Price is fantastic as well
Stayed 1 night in Feb 2024
Response from management on 20 Mar 2024
Thank you for the positive review! We're thrilled to hear you enjoyed the quick check-in/out process, our clean rooms, welcoming ambiance, and fantastic pricing. We strive to provide an exceptional stay for all our guests, and your feedback is greatly appreciated. Looking forward to welcoming you back soon!