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This place was GROSS. I didn’t even stay. The room smelled horribly of mold. There was a dead beatle of some sort in the shower. All of the towels had some sort of hair on them as if somebody had used them to shave. There were shady people everywhere. The kid working the front desk didn’t really seem to speak English. I couldn’t do it. I took off and found a different hotel. 0/10. Worst hotel expierence I’ve had. And my standards are not particularly high.
Tyler
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,We are truly sorry to hear about your extremely disappointing experience with us. Your description of the conditions you encountered is deeply concerning and does not reflect the standards we strive to uphold. We sincerely apologize for the unpleasant odor, cleanliness issues, and the lack of professionalism you experienced from our staff. Your feedback is invaluable to us, and we will be conducting a thorough investigation to address and rectify these issues immediately. We understand your decision to seek accommodation elsewhere, and we regret that we were not able to provide you with a satisfactory stay. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.
10/10 Excellent
Ivan
21 Jan 2024
Ivan
Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,I'd like to express gratitude for your recent visit to our hotel! We're delighted to receive such a positive rating from you. Our team is committed to consistently surpassing your expectations and eagerly anticipates your return in the future.
There's not one thing we liked about this property! It was disgusting, no breakfast like it said, no hot tub (was filled with dirt/grass and a big rock for decoration I guess) this was by far the worst place we've ever stayed and I would strongly discourage anyone from staying there! FYI I never leave reviews!
Matthew
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Hi Matthew,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened.
It’s what you’d expect for the low cost…room was pretty run-down and smelled of smoke, but it was also low budget.
Keshia
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Hi Keshia,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
Terrible property and service horrible location went to see the room and absolutely did not stay!! Save your money and book elsewhere this place is despicable!
James
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Dear Guest,We sincerely apologize for the unpleasant experience you had while considering our property. Your feedback is deeply concerning, and we regret that we did not meet your expectations. We take your comments seriously and will investigate to address any issues promptly. It's our goal to provide a positive and comfortable experience for all guests, and we apologize for falling short in your case. We appreciate your honesty and will use this feedback to improve our services. If there's anything specific you'd like to share about your visit, please feel free to provide more details so that we can address the concerns appropriately. Thank you for bringing this to our attention.
The website states that the hotel includes breakfast and smoking facility. These were the main points for which we opted for Rodeway Inn. However, to my surprise the staff told that there is no Breakfast facility available nor in-room smoking is allowed (we had to go outside for that). To my horror, there is not drinking water facility available as well. I mean these facilities are expected from a Hotel. These two facilities are mentioned and still were not delivered. Will not recommend to anyone.
Devang
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at Rodeway Inn. Your feedback is valuable, and we take these concerns seriously. We understand the importance of accurate information, and we regret any confusion caused by the discrepancy between the website and the actual offerings. Rest assured, we are addressing these issues to ensure that our guests receive the expected amenities. We appreciate your understanding and thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.
You get what you pay for. Bare minimum room (as expected, not a problem), occasional roaches, but it does appear relatively clean and the staff does a good job
Antonio
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
The room smelt disgusting. We sprayed and sprayed but it was awful. Smelled like smoke and a dirty enclosed room. Bed was also really bad. It was Hard and made ugly noises if you moved. Not comfortable at all.
sara
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 6 Jan 2024
Dear Guest,We're sincerely sorry to learn about your disappointing experience during your recent stay at our hotel. It's disheartening to hear about the unpleasant smell in your room and the discomfort caused by the condition of the bed. Please accept our apologies for falling short of your expectations regarding cleanliness and comfort. Your feedback is crucial to us, and we'll address these concerns immediately to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope for the opportunity to regain your trust on a future visit.
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
Dear Guest,We never want our guests to go back like this. We are trying very hard to keep our customers safe and provide the best we can. We are confident that you will see the change on your next visit.
2/10 Terrible
Erica
16 Dec 2023
Erica
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
2/10 Terrible
Jessica
11 Dec 2023
Jessica
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
2/10 Terrible
Nancy
11 Dec 2023
Nancy
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
Very dirty smelly shower not working properly this is a poor property no where near what the price was for. I will not be returning ever again
Teodoro Alvarado
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the cleanliness issues you encountered, as well as the inconvenience with the shower. This doesn't align with our standards, and we take such feedback seriously to ensure immediate improvements are made. Your comfort is incredibly important to us, and we deeply regret that we fell short of your expectations. We understand your decision not to return, but if there's any chance to regain your trust in the future, we'd love to have the opportunity to offer you a much-improved experience.
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
This place is disgusting, moldy, smells like piss, and the smoke detector had been ripped off the wall. They advertised a pool, hot tub, free breakfast, and wifi - they have none of those. Staff was rude and we only got 1 towel for 2 people. Bug infested, holes in the walls, etc.
Hunter Cubitt
Stayed 1 night in Nov 2023
Response from Sophia CSR on 26 Nov 2023
Dear Guest,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened.
6/10 Okay
Rupert
21 Nov 2023
Rupert
Stayed 1 night in Nov 2023
Response from Sophia CSR on 23 Nov 2023
Dear Guest,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
Dear Guest,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
10/10 Excellent
Christopher
17 Nov 2023
Christopher
Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
Dear Guest,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.
2/10 Terrible
Shannon
Travelled with family, Travelled with family and small children, Travelled with pets
15 Nov 2023
Disliked: Amenities
Place needs to sanitize better and handle the bug situation
Shannon
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.
Dear Guest,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 10-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.
2/10 Terrible
CHARITA
13 Nov 2023
Disliked: Amenities
There. Working on the stairs as noisy as hell and they gave me a room right here by it.
CHARITA
Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Nov 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
This property is a horrible place to stay! Loud music played all night until early morning! Sleepless nights! The window in the room made wind noise all night. The non-smoking room smelled like smoke and weed! I killed several roaches and I'm allergic to them! The TV didn't work right! Wish we could have gotten our money back! Unsafe, unsanitary, plain and simple Never stay her ever! No stars at all! Gross!
Rebecca
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 4 Nov 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
4/10 Poor
Joe
30 Oct 2023
Joe
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,Thank you for awarding us a 2-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
Dear Guest,We are glad you had a nice stay with us and liked our clean and comfortable room. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
Hi Maria,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
8/10 Good
Kevin
5 Oct 2023
Kevin
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 7 Oct 2023
Hi Kevin,We are glad you had a pleasant stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Araseli
3 Oct 2023
Araseli
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 7 Oct 2023
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
10/10 Excellent
SeMiracle
1 Oct 2023
SeMiracle
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Oct 2023
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
2/10 Terrible
Brandi
Travelled with family and small children
30 Sept 2023
Liked: Staff & service
Disliked: Cleanliness
Can’t have room with people
Next doors felt very unsafe. We left next day the room is ok but wall doors ceiling is dirty the bathroom door won’t close. Mostly we felt unsafe that next morning there was three and four cops around definitely knew we didn’t feel safe. Wish we could
Get our money back
Brandi
Response from Sophia CSR on 1 Oct 2023
Hi Brandi,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We hope you will choose us again in the future.
The room doesn’t have AC and there were a lot of cockroaches in the room.
CLAUDIA
Stayed 1 night in Sep 2023
Response from Sophia CSR on 23 Sept 2023
Hi Claudia,I want to extend my sincere apologies for the issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
8/10 Good
Carmen
Travelled with partner
18 Sept 2023
Liked: Cleanliness, staff & service, amenities
It served its purpose but yeah we’d stay again
Carmen
Stayed 3 nights in Sep 2023
Response from Sophia CSR on 20 Sept 2023
Hi Carmen,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
Property needs renovations and add modern conveniences. The staff was nice but ownership should invest funds into the property
Ian
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 20 Sept 2023
Hi Ian,We sincerely appreciate your feedback and value your perspective on our property. While we are delighted to hear that you found our staff accommodating, we also acknowledge your point regarding the need for renovations and modern conveniences. We take this input seriously, and we are actively exploring opportunities to enhance our facilities to provide a more comfortable and up-to-date experience for our valued guests. Your comments will be instrumental in guiding our future investments into the property. Thank you for taking the time to share your thoughts, and we look forward to the opportunity to welcome you back in the future with an improved and updated environment.
Hi Hector,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
Hi Christinia,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.
When checkin in the guy was rude to me then almost didn’t give my id back I had to ask for it
Janna
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 31 Aug 2023
Hi Janna,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.
Hi Donghai,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.
No limpian los cuartos en 6 dias ni una vez ni cambiaron las toallas
Aneudy
Stayed 6 nights in Aug 2023
Response from Sophia CSR on 25 Aug 2023
Hi Aneudy,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
Hi Aneudy,We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 Okay
Mary Helen
Business traveller
23 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
It isn’t in the best area, and the other guests were playing loud music, littering, and I could smell weed inside and outside. That being said, the staff are really friendly and the linens are nice and clean.
Mary Helen
Stayed 1 night in Aug 2023
Response from Sophia CSR on 24 Aug 2023
Hi Mary,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
Hi Michael,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
6/10 Okay
Rodolfo
21 Aug 2023
Room was better than expected.
Rodolfo
Stayed 1 night in Aug 2023
Response from Sophia CSR on 22 Aug 2023
Hi Rodolfo,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.
8/10 Good
Noemi, Dilley
21 Aug 2023
Noemi
Stayed 1 night in Aug 2023
Response from Sophia CSR on 11 Sept 2023
Hi Noemi,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
10/10 Excellent
Leonor
21 Aug 2023
Leonor
Stayed 1 night in Aug 2023
Response from Sophia CSR on 11 Sept 2023
Hi Leonor,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
6/10 Okay
Travis
Travelled with partner
19 Aug 2023
Disliked: Amenities
Decent but could definitely use some work.
Travis
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 21 Aug 2023
Hi Travis,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Hi Frank,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
The room door was wide open at 1am when we arrived. Room smelled like weed, ashes were in the sink, restroom had hair on the shower wall and floor. I was told the door was probably left open from housekeeping and if that was true I would have expected the room to have been clean. The desk chair had a big hole in the seat and the dirty mini fridge was plugged in using a home extension cord. My son immediately asked to go home. There was no soap to wash our hands with and the towels were old and stained. The on duty attendant only checked the room to make sure nobody was in there. After seeing all the cats laying around I could only imagine what was on the bed prior to our arrival. We didn’t feel safe there after that and due to the other guests and their actions.
Raquel
Stayed 3 nights in Aug 2023
Response from Sophia CSR on 9 Aug 2023
Hi Raquel,We sincerely apologize for the subpar experience you encountered during your stay. We deeply regret that your arrival was met with an open door and the presence of unpleasant odors and uncleanliness. Such oversights do not reflect the high standards we uphold for our guests. We appreciate your feedback and will address the issues you've raised with utmost urgency. Please know that we are committed to rectifying these shortcomings and ensuring a pristine environment for all our valued guests. Your concerns regarding the room's condition and safety have been duly noted, and we are actively taking measures to enhance our guests' comfort and well-being. Your feedback is invaluable as we continuously strive to refine our services and provide an impeccable stay for every guest.