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Reviews of Motel 6 Garland, TX - Northeast Dallas

2 out of 5
Motel 6 Garland, TX - Northeast Dallas
12721 I-635, Garland, TX

Reviews

6.0
Rating 10 - Excellent. 255 out of 1004 reviews" "
Rating 8 - Good. 160 out of 1004 reviews" "
Rating 6 - Okay. 154 out of 1004 reviews" "
Rating 4 - Poor. 142 out of 1004 reviews" "
Rating 2 - Terrible. 293 out of 1004 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Stayed 1 night in May 2024

2/10 Terrible

Aaron

Disliked: Cleanliness

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bed 🛌 broke on me and my wife! And I still can’t get my deposit back! Bad business!!!!
Stayed 1 night in May 2024

2/10 Terrible

jorge

Bad facility all the way around
Stayed 1 night in May 2024

2/10 Terrible

Kaulysha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had dead bugs all over the first room and the key kept not working and had my baby stuck in the room when I tried to get bags I wasn’t able to get back in the room and had to get the manager at the time to fix it
Stayed 1 night in May 2024

6/10 Okay

Demetroius, Dallas

Liked: Amenities
Staff
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Demetroius, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

Jarvis

Liked: Cleanliness, property conditions & facilities
Everything was good
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Jarvis, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

8/10 Good

LaQuavia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Could have more spare necessitates for room: towels, blankets pillows etc.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi LaQuavia,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Samantha

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My door didn’t even shut so I got no sleep the rooms are too small for family vacations. My family stayed one night then we left. It was a horrible experience.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 2 May 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 15 nights in Apr 2024
Response from Nancy Y. on 2 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Aaron

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Peter, Midvale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The tub drained. The room was clean. Dennys within walking distance.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Peter,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Jim

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Hard to access
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Jim, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Ira, Shreveport

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 19 Apr 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Poor

Johnathon

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jasmine

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ion like nothing about it . Especially the people very rude and don’t know how to communicate worst experience I ever had at any motel took my money wouldn’t give me my deposit back.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Jasmine, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
Did not live up to other motel 6s that I've stayed in
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Richard,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

SEH

Stayed 1 night in Apr 2024

4/10 Poor

Eskitina

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 19 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Jasmine

Stayed 1 night in Apr 2024

2/10 Terrible

Jasmine

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I been here since February 24 I pick a disability room cause my mama is she had a stroke and not the same so 3 days ago my mama wet the bed it’s wasn’t a lot but anyways they told me if my mama wet it again I’ll have to pay for it I said okay cool so 3 days after that I get a knock on the door and said I had a hour to leave so I went to the office to ask why he say cause the bed got wet why yall ain’t say that the same day my mama wet it . Then wait to take my money just to tell me I have to leave then keep what I pay for today & keep my deposit he call the police they even said it was not fair & they never been to a room that did that in it so Unfair they gave me some to take them to court ‼️ all this over some happened 3 days ago when they could’ve told me the same day I don’t recommend nobody to come here to do all that when it’s ghetto no microwave in room sheets have stains roachs no table to eat no refrigerator in the room oh stains on towels cover never really white then have me to fake write reviews to get a free room ain’t really get that everything about this place no good ‼️‼️‼️ terrible service I have in a long time & I will be calling corporate ‼️‼️
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Jasmine,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is nothing to like.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Daniel,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Andy on 1 Apr 2024
Thank you

10/10 Excellent

AJ

Disliked: Cleanliness
Bad area
Stayed 1 night in Mar 2024
Response from Andy on 31 Mar 2024
Thank you!

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Andy on 30 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Andy on 30 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Andy on 28 Mar 2024
Thank you

10/10 Excellent

Kevin, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great last minute room for a quick overnight stay.
Stayed 1 night in Feb 2024
Response from Andy on 28 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Andy on 28 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Andy on 28 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Andy on 28 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet
Stayed 1 night in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Andy on 28 Mar 2024
Thank you

2/10 Terrible

Tresa

Stayed 5 nights in Mar 2024

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Destiny,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet place
Stayed 1 night in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me & my family will always come back here when we need to
Stayed 2 nights in Feb 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet safe place
Stayed 2 nights in Feb 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Safe place
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place safe to very nice people.
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet safe place
Stayed 2 nights in Mar 2024
Response from Andy on 25 Mar 2024
Thank you

8/10 Good

Danny

Liked: Staff & service
Disliked: Property conditions & facilities
The parking lot and surrounding roads are in bad shape
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Danny, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

10/10 Excellent

Jasmine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 1 night in Mar 2024
Response from Andy on 25 Mar 2024
Thank you