4/10 Poor
ryan
Travelled with family
20 May 2024
Liked: Cleanliness
This place has so much potential! It is a 60 year old hotel and sadly it does show. It's really a very beautiful property and could be a 4 star plus hotel with some work. The pool and hot tub area was clean and well kept.
The front desk staff was awesome, very helpful and friendly. Housekeeping did a great job and were friendly as well.
The bartenders were great as well.
The restaurant needs help, servers were horrible at their job. We had to ask for water, ask for refills to water and coffee, and this was in a mostly empty restaurant. Waitress was very slow in making the rounds, the kitchen was even slower. Both times we ate there, once for lunch once for breakfast, there were only a few other tables seated in the whole place and each time it took almost 30 minutes to get food out. We ate breakfast burritos one day and for lunch we had grilled fish. Food quality was good, but speed it up!!!
We also did the manatee dive through their "Dive Shop". It was great. We saw up close multiple manatees and the crew were great at their job.
My main complaint about the "Dive Shop" is that they do not do any scuba trips. Its a snorkling shop. Thats fine, but the website uses scuba flags and refers to itself as a dive shop and charter. We had planned on doing scuba dives through them as the convivence being part of the hotel is nice. This was a main reason to choosing the hotel and I probably would not have if I had known they do not provide diving at the dive shop...
2 solid stars.
ryan
Stayed 2 nights in May 2024