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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
705 Museum Rd, Conway, AR

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front Desk Guy was great. No parking. A little dirty.
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff was great
Response from AGM on 20 Apr 2024
Thank you for visiting the online survey. We thank you for staying with us here.

6/10 Okay

Viola

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
It was an easy and cheap find for 2 queens and a pull out couch. The hotel is currently under construction. My only complaint would be that the walls are extremely THIN you could hear people talking in their rooms all the down the hallway. You can hear every little thing. I was on the top floor, #3.
Stayed 1 night in Apr 2024
Response from AGM on 8 Apr 2024
Thank you for your stay. I do hope we see you again.

8/10 Good

Shelly M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in town, Just little noisy since doing renovations
Response from AGM on 22 Mar 2024
Thank you for staying with us. I do apologize for the noise during renovations.

6/10 Okay

Melissa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from JH on 18 Mar 2024
Thank you

4/10 Poor

Sharron

Liked: Staff & service
Disliked: Property conditions & facilities
In the midst of remodeling. POOR choices on upgrades!
Stayed 2 nights in Mar 2024
Response from JH on 18 Mar 2024
Thank you for staying

8/10 Good

Angelique

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel says indoor pool. However, the pool closed until May. The only ice machine is on the first floor making it very inconvenient. But, I have to say that he staff was friendly and it was very clean for there being an entire floor under renovation. The renovated room we had was very nice and the bed seemed to be brand new.
Stayed 1 night in Mar 2024
Response from JH on 18 Mar 2024
Thank you for staying. We apologize for pool closed, it also is under renovations. And yes, bed is brand new.

6/10 Okay

Mo

Travelled with family
Liked: Staff & service
It is being remodeled. There were several pieces of furniture and a lamp broken in the room. Cleanliness was lacking but seemed to be due to the construction going on.
Stayed 2 nights in Mar 2024
Response from JH on 23 Mar 2024
Thank you for staying. We are currently under renovations, and should be completed by June 2024. We get deliveries couple times a week for the room furniture. All the lamps in the rooms are being replaced soon as they arrive. All furniture, flooring, lamps, window coverings, bathroom tubs, showers, sinks, counters, mirrors, etc. have all been replaced by all new. Once renovations are completed, the rooms will be 100% new, with no old furniture.

4/10 Poor

Josh

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from JH on 18 Mar 2024
Thank you for staying

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Super friendly staff. Clean and comfortable. Would stay again!
Stayed 1 night in Feb 2024
Response from AGM on 27 Feb 2024
Thank you for staying.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again.
Stayed 2 nights in Feb 2024
Response from AGM on 27 Feb 2024
Thank you for staying.

4/10 Poor

Britney

Disliked: Cleanliness, property conditions & facilities
This property was very dated, air conditioning struggled, bathroom was dirty, WiFi signal was awful.
Stayed 2 nights in Feb 2024
Response from AGM on 19 Feb 2024
Thank your for staying.

10/10 Excellent

Casey

Liked: Cleanliness
Disliked: Property conditions & facilities
3rd floor is under construction
Stayed 1 night in Feb 2024
Response from AGM on 19 Feb 2024
Thank you for staying.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel great service
The hotel was under renovation but was very well kept and clean. We were disappointed to hear that the pool heater was out but happy with the size of the room for our family and the customer service.
Stayed 1 night in Feb 2024
Response from AGM on 9 Feb 2024
Thank you

4/10 Poor

Teresa

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was hot. Desk person came up but said there was really nothing she could do about it. Pool was cold and infested with spiders so couldn’t be used. Sunday morning breakfast person had breakfast closed down before stated ending time.
Stayed 2 nights in Jan 2024
Response from AGM on 9 Feb 2024
Thank you for taking the time to leave us a review. Your feedback is important to us. We are currently under renovations and once completed our pool will reopen.

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on 9 Feb 2024
Thank you

4/10 Poor

Alyssa

Travelled with family and small children
Disliked: Property conditions & facilities
We were disappointed that we reserved this hotel because it was advertised online that they have a heated indoor pool, yet when we arrived we were told that the pool room was very cold and the water was like ice. We told the clerk that online it said it was heated and she replied that they have been trying to get Choice hotels and third party booking companies to remove the phrasing “heated pool” but have had no luck. We stayed because it was past the refund window, but ended up having to take our kids to a local urban air so they would have something fun to do (since we had hyped them up with swimming). We live in the same town as this hotel but just wanted something fun for the kids to do that felt like a mini-vacation. Pretty bummed with the overall experience.
Stayed 1 night in Jan 2024
Response from kh on 30 Jan 2024
Thank you for your review. We apologize that your stay was not satisfactory. We hope after renovations you will give us another chance.

4/10 Poor

Adriana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathtub is dirty and very noise.
Stayed 1 night in Jan 2024
Response from kh on 30 Jan 2024
Thank you for your review, it lets us know where we need to improve. We apologize for the bathtub being dirty.

2/10 Terrible

Megan

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Not having another hotel to go to an everything do to this one being booked, an what we had planned financially we weren't able to just cancel an go to another one. We travled out of state to here so being tired influenced us to try it anyhow. We were there visiting family and than also to visit my grandparents at the cemetery. We didnt buy xmas this year because we saved for this trip the pool an the nearby movie theatre. Urban Air was plans for our children to make up for xmasThe whole reason we reserved the hotel is so our kids could swim indoor while there for the weekend. But upon our arrival was informed it was cold an no heater. Boys seemed likebthey couldbhandle the cold. Even tried to still swim. But after jumping in they immediately got out. They thought it would be cold but not that cold. They were bored. An that was sad. The lamp shades in the room were busted. The blanket at the top was ripped open so we spun it around. There were holes all in the bottom of the curtain. The alarm deal flashed. The water when you turn on flows brown at first. Breakfast gets crowded an there wasnt enough food put out for all pr it wasnt kept eye on very well when low. Ive never cancled hotels so didnt even know how to. But if i could have i would have. Spent as much money an should have just went to the Best Western in Loanoke or somewhere. In the end i did manage to get some sleep. But over all my family didnt have a pleasant stay. Maybe ill try the hotel again after repairs are
Stayed 2 nights in Dec 2023
Response from AGM on 16 Jan 2024
We do thank you for your stay and we also apologize for not meeting up to your expectations. We are currently under renovations. Unfortunately we cannot do anything about the smoke alarm, we have asked the installers, and they have said the blinking lets us know that it's working. If no longer blinks then batteries need to be changed.

2/10 Terrible

Jessica

Stayed 2 nights in Dec 2023
Response from AGM on 9 Feb 2024
Thank you

8/10 Good

Ashlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Most of the staff was pleasant and knowledgeable.. construction going on and the pool was out of order. Overall stay was nice
Stayed 5 nights in Dec 2023
Response from AGM on 9 Feb 2024
Thank you

4/10 Poor

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool broke
Clean, friendly, comfy. The pool wasn’t working and were not told about it when checking in. Ended up leaving since that was one reason for staying
Stayed 1 night in Dec 2023
Response from AGM on 9 Feb 2024
Thank you for staying. We do apologize for pool not working. It will be up and running again once renovations are completed.

10/10 Excellent

Belinda

Stayed 3 nights in Dec 2023
Response from AGM on 16 Jan 2024
Thank you for your stay

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from AGM on 16 Jan 2024
Thank you for your stay

4/10 Poor

Rudy

Travelled with partner
Disliked: Amenities
Light on fire alarm strobed every 5 seconds sending out stream of light …couldn’t sleep! Sofa & chair need to be trashed cushions flat & appeared dirty. Carpet had large burn. Window treatments had holes. Carpet in Hallway in need of repair. Ladies at front desk not at all friendly! Young man who checked Us in very friendly & polite. Bed comfortable. Won’t be staying there on future trips
Stayed 1 night in Dec 2023
Response from AGM on 16 Jan 2024
We do apologize for your stay. We are currently under renovations and everything is being replaced.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Dec 2023
Response from AGM on 16 Jan 2024
Thank you for your stay

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente y buena ubicación
Stayed 4 nights in Nov 2023

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from JH on 4 Dec 2023
Thank you

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible loud room!!!
Room faced on I-40. The road noise was loud all night. Hard to sleep. There were many rooms available across the hall away from the highway. I have no idea why I was given a terrible room?
Stayed 1 night in Nov 2023
Response from JH on 2 Dec 2023
Thank for visiting the online survey. Your feedback is important to us. Unfortunately we can't move the interstate, with you on the interstate side, I'm guessing you booked a double queen suite, which our queen suites are on the highway side. The single Kings are on the opposite side. I do apologize that you did not get a good night sleep.

6/10 Okay

Dana

Travelled with family
Liked: Staff & service, amenities
Staff was very friendly. Was upset because when booking i asked if the indoor pool was open. And yes it was, but it was freezing. Not able to turn the heat on because causes condensation on windows and has caused the ceiling to collapse three times. They plan on making it an outdoor pool only. Breakfast was good. Room clean and comfortable.
Stayed 3 nights in Nov 2023
Response from JH on 30 Nov 2023
We do apologize for the miscommunication on the pool. They are getting a new heater, and it will be put on soon as the new one arrives.

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For the price point, it was actually nicer than I was expecting.
Stayed 3 nights in Nov 2023
Response from JH on 29 Nov 2023
Thank you.

2/10 Terrible

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sick children in the employee only food prep area; bug bites after sleeping in the bed—itchy weekend. Left before reservation early to find a hotel without cleanliness issues.
Stayed 3 nights in Nov 2023
Response from JH on 29 Nov 2023
I do apologize.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from AGM on 16 Jan 2024
Thank you for your stay

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from AGM on 16 Jan 2024
Thank you for your stay

10/10 Excellent

kaylin

Stayed 2 nights in Nov 2023
Response from AGM on 16 Jan 2024
Thank you for staying

4/10 Poor

Thai

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Aged hotel
Stayed 1 night in Nov 2023
Response from JH on 22 Nov 2023
Thank you.

10/10 Excellent

Johnnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from JH on 22 Nov 2023
Thank you

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AGM on 20 Nov 2023
Thank you for your stay. We hope to see you again

10/10 Excellent

Christina

Business traveller
The people who worked there was super nice and helpful. Great rooms for the price. And super clean
Stayed 3 nights in Nov 2023
Response from AGM on 13 Nov 2023
Thank you for reviewing our online survey. We appreciate you staying with us, and we hope to see you again.

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on 13 Nov 2023
Thank you for staying, we do appreciate and value each and everyone of our guest. We hope to see you again.

2/10 Terrible

Sam

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
This has to be the worst hotel experience that I have ever had, and I have traveled extensively over the years for both business and pleasure. There was almost nothing positive to report. 1. It took several times to find key cards that would actually open the door. 2. When we got in the room, it must have been 85 degrees when the thermostat showed 68. The only way to control the temperature was to turn it off. 3. My wife started to take a shower and water sprayed all over the bathroom. The shower head was loose where it connected to the incoming water. I was able to tighten it up a little to help the situation. 4. This stay was during the World Series and I planned to watch the game which was on FOX broadcast network. That channel was not even available on their television. 5. The next morning I went down for coffee. There were two pots in the breakfast area. One of them was empty and the other was cold. The attendant was sitting in the adjoining room playing with her phone instead of keeping everything in order.
Stayed 2 nights in Oct 2023
Response from AGM on 5 Nov 2023
Thank you for your feedback. Your feedback will be reviewed by higher management. I personally want to apologize for the experience you had. We will be looking into each one of the issues you reported. We want our guest to be happy once they leave, and if the guest aren't happy, then we work harder to make things right.

8/10 Good

Donna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room clean, linens fine. Furniture old , very outdated and it shows! Very poor lighting in room and food area!
Stayed 1 night in Nov 2023
Response from AGM on 5 Nov 2023
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AGM on 1 Nov 2023
THANK YOU

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from AGM on 1 Nov 2023
We would like to thank you for visiting. We hope you enjoyed your stay. Hope to see you again soon.

8/10 Good

Aaron

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on 1 Nov 2023
Thank you for visiting. We hope you enjoyed your stay. Hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A good value
The room was clean but could have used some minor maintenance (cracked lamp shade on the desk, a few small holes in the blackout curtains). We were on the interstate side of the hotel, and the road noise was very noticeable at night. But that's not unexpected in this location. Overall, it was a good value for the price.
Stayed 3 nights in Oct 2023
Response from AGM on 23 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.As a Choice Privileges member you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with ev charging
Decent hotel with convenient location. Disappointed it's a smoke free hotel, but the hallway reeked of marijuana several times. Hotel was quiet and ev chargers worked well.
Stayed 2 nights in Oct 2023
Response from AGM on 23 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.As a Choice Privileges member you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Miguel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 1 night in Oct 2023
Response from AGM on 21 Oct 2023
Thank you for your review. Your feedback is important to us. Hope to see you again!

6/10 Okay

Chona

The toilet didn't flushed. When we informed the front desk about it, all they did was leave a plumger in my room for me to plunge the toilet. In addition, their breakfast is the same everyday, dried scrambled eggs, sausage links, a few slices of dried bread and waffles. Yuk!
Stayed 3 nights in Oct 2023
Response from AGM on 19 Oct 2023
Thank you for your review and thank you for staying with us. I do apologize for the issues your had during your recent stay. Your Feedback is important to us. We do hope you will give us another try to properly host you again in the near future. We are fixing to have a lot of changes, with renovations starting in 30 days. We do hope to see you again

10/10 Excellent

Marshon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 1 night in Oct 2023
Response from AD on 9 Oct 2023
Thank you