"Overall, hotel was clean and updated, and the staff was friendly (with one exception).
There is a mandatory $20 parking fee - not an issue, but the parking situation is awful. We paid the fee, but there was no attendant to give us the card for the garage. The person at the desk told us not to worry about it, just give them our room number and they’d mark us down for when we came back later that day after checking in.
When we got back, there were no available parking spaces and we couldn’t get into the overflow garage because we didn’t have the ticket from the valet/parking attendant being absent earlier in the day.
I waited in the car behind a couple other of vehicles for valet to come and get us situated. After several minutes with no movement, I went inside to the front desk and told them about the situation. They said valet had stepped out and they didn’t know when they’d be back. I explained that I was stuck with my three toddlers in the car and could t park because they hadn’t given me a ticket when I paid earlier.
At this point there was a line of 7-8 cars behind me with no one able to park or get into their room because of the situation. The one staff member at the front desk was clearly overwhelmed and unable to help us.
Valet finally showed up and we were able to get parked around 45 minutes after getting there, which is an eternity with young kids in tow.
Overall, the hotel was great, but the parking situation truly spoiled the stay."
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