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Reviews of Comfort Suites Columbia - University Area

2.5 out of 5
Comfort Suites Columbia - University Area
1010 Business Loop 70 W, Columbia, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 330 out of 854 reviews" "
Rating 8 - Good. 304 out of 854 reviews" "
Rating 6 - Okay. 105 out of 854 reviews" "
Rating 4 - Poor. 71 out of 854 reviews" "
Rating 2 - Terrible. 44 out of 854 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kate

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They are in the middle of a renovation. We were not told that ahead of time. The sound of saws and drills made staying in the room for any extended period of time unpleasant. There was a grandmother who attended to the breakfast area who was particularly grumpy and unfriendly. The breakfast itself was the same food for 5 days in a row ... and not good. Because of the renovation, a discount should have been given. Instead, the price went UP over the weekend. We will not be back.
Stayed 6 nights in May 2024

2/10 Terrible

Cecilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I was asking why it was not disclosed that the property was under construction? The front desk person told me well, it's not going to bother you because you will be sleeping! The lobby was piled ceiling high with mattresses and shipping boxes from China. There were a big gaping hole in the roof of the carport ... I'm quite literally surprised that they were allowed to be open. First night (Friday) they were drilling at 9:21PM on the floor under where I stayed. They did come in my room during my stay but did not make the beds or change the towels so I am not sure what they did there. Breakfast was from 6-9AM EVEN on a weekend, i came down a little bit after 9 AM on Sunday and the drinkbar was locked and so was the are where they kept yogurt. The lunchroom was also full of big boxes with Chinese writing on them piled up around the walls in the eating area. It was a horrible experience and I will never stay there again. I was not the only Mizzou mom/parent who stayed there that weekend and we all had the same experience.
Stayed 2 nights in Apr 2024

8/10 Good

Tracy

Liked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Mary ann

Liked: Staff & service
Disliked: Property conditions & facilities
Ice machine didn’t work. Bathroom floor felt sticky. No place to hang clothes.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen, West Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was updated and in the middle of a renovation. The one thing I didn't like was the old toilet. Everything else was up dated and this was missing a nut and it moved. I'm disabled and that was not good. But it was nice otherwise.
Stayed 1 night in Mar 2024

6/10 Okay

Kimberly

Stayed 2 nights in Mar 2024

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we got was NOT the room advertised in the photo when we booked. The beds were horrible and it was very loud.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amanda

Liked: Amenities
Very comfortable and close to shops
Stayed 2 nights in Jan 2024

4/10 Poor

Stefanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was run down, not clean and I could feel every spring in the mattress. I’ve had worse experiences but I definitely wouldn’t call this good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, easy check-in by friendly staff. The room was clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Tanya

Stayed 2 nights in Dec 2023

2/10 Terrible

Curtis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Per hotels.com supposed to be smoking room. Upon check in I was informed there are no smoking rooms. Bathtub was NOT clean lots of hair left behind. There were also cockroaches crawling on the floor in the bathroom.
Stayed 1 night in Dec 2023

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Property conditions & facilities
Slowly going downhill?
This used to be a very nice hotel, but it is becoming run down and in disrepair. Parts of the walls in the room were patched, but not repainted. The doors were very tattered. The paint job in the bathroom was sloppy with paint all over the door trim. Breakfast was fair, but the hours were short from 6-9 (used to be 6-9:30$ and they started tearing down at 9 am despite people still eating. That was not very cordial.
Stayed 1 night in Dec 2023

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

KELLI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

4/10 Poor

Josh

Travelled with family and small children
Liked: Amenities
The area felt unsafe.
Stayed 1 night in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Could walk to the city park and around the large cemetery. Lots of parking Quiet and pleasant facility Somewhat difficult to reach location because of round-a-bouts and odd newish traffic patterns, but these can be mastered in the daylight when one can see the patterns. Convenient to the west side of town and mall unlike the places to stay on the far east side of town. Did not check out the pool.
Stayed 4 nights in Nov 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sally

Stayed 2 nights in Nov 2023

10/10 Excellent

Sammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The girl that checked us in has been there the last couple of times in the evening was great each time
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Stayed 1 night in Nov 2023

2/10 Terrible

christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Dirty, unprofessional. Stains and bugs across hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

Kyle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked this hotel on a cross country trip based on location and 8.0 rating on Expedia. Check-in was fine but not very friendly or welcoming, but everything was ready for us upon arrival. Nothing appeared to be overly clean. Hallways were dirty and a looked like the hadn’t been swept or mopped in some time. Our room was on the interstate side and I was extremely noisy throughout our stay. I think the rating should be closer to 6.5.
Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, convenient. Had a great breakfast at the time. Responsive staff. Good stay.

6/10 Okay

Gregory, Vernon Hills

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Gym equipment was broken, dirty bed sheets.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexis Soo Ching

Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and clean rooms
Stayed 2 nights in Oct 2023

8/10 Good

dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short stay, but the room was spacious and clean, and the staff was friendly.
Stayed 1 night in Oct 2023

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was in horrible condition. Stains, ripped carpet, broken sink, stained towels.
Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room was filthy and had ants crawling in the bathroom. We brought it to the attention of the staff but we’re told that they couldn’t do anything for us because we booked through Hotels.com. My wife tried to call yesterday, after we returned home, and was basically told that hotels.com couldn’t do anything for us. Due to the high demand for rooms in Columbia, MO this past weekend we paid over $350 for this room and basically wasted it.
Stayed 1 night in Oct 2023

8/10 Good

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Zaid

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disappointed with Management
The hotel needs serious attention from the management: the carpet on the stairs is dirty with big stains and is worn out. Rooms have ants and possibly bed bugs. I have taken photos of the carpet and of ants, as well as photos of myself showing bug bites that I saw a couple of hours ago. That is terrible! The front desk staff are nice and try to help, but the problem is more than they can handle.
Stayed 2 nights in Sep 2023

2/10 Terrible

Sky

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Stayed 3 nights in Sep 2023

6/10 Okay

Janice

Travelled with family
Liked: Amenities
Every day after eating shoes were sticky from dirty floors. Breakfast tables not clean and had to clean before sitting down. Servers did not speak English so had to get front desk person to translate.
Stayed 2 nights in Sep 2023

8/10 Good

Zeretta

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Our door drug on the carpet so much, It was hard to open or close, and the room looked like it was under construction. Joint compound unfinished; needed painting.
Stayed 1 night in Aug 2023
Response from General Manager on 19 Aug 2023
Dear Steve,Thank you for being our guest and taking a moment to share your feedback. Please know that our team is always ready to provide assistance and address any concerns that may arise, so we hope you made them aware of the situation with the door. We are always working to improve and hope we have an opportunity to welcome you back to Comfort Suites Columbia and impress you further.

8/10 Good

Kent

Stayed 2 nights in Aug 2023

8/10 Good

James

Stayed 4 nights in Aug 2023

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In need of update. Will not stay there again. Disappointing.
Stayed 2 nights in Jul 2023
Response from General Manager on 28 July 2023
Dear Rebecca,Our team always strives to provide the most up-to-date accommodations, so it's unfortunate to hear your comments. We will look into your feedback further and make changes where necessary. Please consider joining us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not great
Dirt and rocks on floor, visible lack of maintenance in bathroom. Room was extremely humid causing a musty smell.
Stayed 1 night in Jun 2023
Response from General Manager on 10 July 2023
We are so sorry to hear you had an unsatisfactory stay. Our team is constantly searching for ways to improve and will use your feedback to help us enhance the quality of our accommodations. Thank you for taking a moment to share your feedback, and we hope you'll consider staying with us again down the road.

4/10 Poor

Sharan

Stayed 2 nights in Jun 2023

6/10 Okay

Terry linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Shower tub ok but side of tub a little to high far getting in an out.an safety bar need at other end.
Stayed 1 night in Jun 2023
Response from General Manager on 28 June 2023
Dear Terry,Thank you for being our guest. Our team is grateful for your feedback, and your thoughts will be taken into consideration. Safe travels, and we hope you will stay with us again next time you're in town.

6/10 Okay

Kay

Business traveller, Travelled with pets
I asked for a quiet room but got the I70 side and it was quite noisy. Old fridge, one charger outlet didn’t work, room smelled like it might have been a smoking room, pool looked skanky, mattress was soft and lumpy. Evening clerk appeared in my room and asked for my credit card. I was not going to just hand it over, so had to dress and go back downstairs to scan the card again. Was very disappointed that I was not allowed to bring my sick cat back to the motel from MU vet clinic but he died that morning so was a moot point.
Stayed 4 nights in Jun 2023
Response from General Manager on 13 June 2023
Dear Kay,Please accept our condolences for the loss of your cat. We know that's always a very hard situation, and we are sorry you didn't have a better stay while you were going through that situation. Your feedback is appreciated and will be used to help us improve our offerings. We're grateful for your time and wish you safe travels.

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Staff was very grumpy!
Stayed 1 night in May 2023
Response from General Manager on 30 May 2023
Dear Linda,Thank you for taking a moment to share your constructive feedback. While we hope you liked our accommodations, we apologize you didn't receive the warm hospitality we're known for. Rest assured, we'll refocus on this area. Next time you're in town, we hope to have another chance to provide you with friendly service.