6/10 Okay
Terra
Travelled with partner
2 June 2024
Disliked: Cleanliness
This area is beyond beautiful! We were beyond greatful for an early check in as we were there for a wedding! When we arrived to our room we looked out the windows and discovered that the curtain rod was damaged/dangling and blood on the window sill. I simply went down the hall and asked to borrow a rag and cleaner to clean the blood up myself. We then reported the dmaged curtain to the desk and the maintenance man attempted to fix it but didnt have the part (Using the coffee table as a step stool is fin but at least wipe it down after). When going to close the curtain for the evening there was a bright green booger on the sheer curtain. Went to shower and saw something on the curtain and discovered again more blood. Went to use the coffee machine and passed with the amount of dust on top. Later i went to turn the desk lamp on to discover thag it was unplugged, no biggie i just plugged it back in, and then turned it on to a burnt out bulb. The hallways you can tell there was previously art of some sort hanging, debris in the light fixtures, and just a funky smell. Also, around 9:30 am one of the staff members entered my room without knocking or announcing. They claimed that they thought we had checked and didnt even get an apology. They did attempt to make it right and offered a $100.00 voucher and comped a couple of drinks but that doesnt compensate for the blood/boogers/dust/room entry and paying upwards of $500 for one night.
Terra
Stayed 1 night in May 2024