Exterior

Reviews of Holiday Inn Hotel & Suites Cincinnati - Eastgate, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 343 out of 720 reviews" "
Rating 8 - Good. 204 out of 720 reviews" "
Rating 6 - Okay. 93 out of 720 reviews" "
Rating 4 - Poor. 49 out of 720 reviews" "
Rating 2 - Terrible. 31 out of 720 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their pool and hot tube were amazing. Rooms are very important but when you have 4 crazy boys, pools are a must. They loved it and so did I.
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Sarah,We're thrilled to hear that you and your boys enjoyed our pool and hot tub during your stay! Providing a fun and relaxing experience for our guests is important to us. We appreciate your positive feedback and are delighted that you had a great time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Julie, Aurora

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Dog friendly
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Julie,We're glad to hear that you appreciated our hotel's pet-friendly policy. Ensuring a comfortable stay for both you and your furry friend is important to us. If there are any specific ways we can further accommodate you and your pet during future visits, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Ashley

Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Ashley,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you so much for your perfect rating! We're delighted that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to hosting you again for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent service both at the reception desk and from McKenna, and just a pleasant stay. Rooms were quiet even with an engagement party and two sports events being held around the hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your kind feedback about your recent stay with us. We're thrilled to hear that you enjoyed the excellent service provided by our staff, especially McKenna and that you had a pleasant and quiet stay despite the events happening around the hotel. We appreciate your positive comments and look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service
Was not impressed with restaurant. Breakfast bar ok. But at 8:30am. Coffee was lukewarm at best so was the coffee in the lobby
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for sharing your feedback about your recent experience at our hotel. We apologize for the issues you encountered with the restaurant and coffee service. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made, particularly regarding the temperature of the coffee. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Julie, Aurora

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very convenient… and is pet friendly..
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Julie,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice, convenient, and pet-friendly. Providing a comfortable and accommodating experience for our guests, including their furry friends, is important to us. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the hotel was clean.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Laura,Thank you for your kind words! We're pleased to hear that you found our staff friendly and our hotel clean. Providing excellent service and maintaining cleanliness are top priorities for us. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Kareem

Liked: Cleanliness, staff & service
The road noise is loud. For parking, there weren’t enough cameras in the back lot to make me feel safe to leave my vehicle there, making it inconvenient to get to my room. I liked the location proximity to my destination and the staff was very friendly.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to know that you appreciated our staff's friendliness and the convenient location of our hotel. We apologize for any inconvenience caused by road noise and parking concerns. Rest assured, we will consider your comments as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, and walking distance to the mall.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Leanna,Thank you for your positive feedback! We're delighted to hear that you found our staff very friendly and enjoyed the convenience of our location near the mall. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Adjacent restaurant was nice
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,Thank you for your positive feedback about the adjacent restaurant. We're delighted to hear you enjoyed your dining experience. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price
Staff is professional and always willing to help. The rooms are a little dated and need better lighting but overall nice.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our professional and helpful staff. We also value your input regarding the room's lighting and dated appearance. Your comments are crucial as we continually strive to enhance our guest experience. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

6/10 Okay

Mouhamed

Disliked: Cleanliness
There was dirt on the wall, the bathroom door was cracked
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 21 Feb 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the dirt on the wall and the cracked bathroom door. This does not reflect our usual standard of cleanliness and maintenance. Please be assured that we are addressing these matters promptly to ensure a more pleasant experience for our guests in the future. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 21 Feb 2024
Dear Guest,I want to thank you for sharing such encouraging feedback by giving a 5-star.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Brian, New port richey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 21 Feb 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Vernon

Disliked: Cleanliness, property conditions & facilities
Three different rooms! 1. Someone was already in the room 2.Moldy room 3. Broken chain, bed, while clean not finished! 4. Breakfest was good, but don’t try and take your coffee cup upstairs, serious issue Just recommend that maybe you should stay somewhere else! Will work in a pinch but not the best
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 21 Feb 2024
Dear Guest,We sincerely apologize for the challenges you encountered during your stay. Your experience does not reflect our usual standards, and we are addressing these issues with our team to ensure improvements. We appreciate your feedback on breakfast and will strive to enhance our overall service. We understand your concerns and value your honesty. If you decide to give us another chance, we are committed to making your stay more comfortable.Sincerely, Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 21 Feb 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Samuel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 21 Feb 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Holiday Inn
Fantastic! It's an older hotel, but I've stayed there around Christmas every year fo about 5yrs now...sometimes with extended family, sometimes with just my kiddos...regardless, each time the service was impeccable, and the accommodations were top notch. Love the flexibility of a regular room up through a two bedroom suite. I've stayed in each variety, and they're all great. Staff has always accommodated any special requests with ease and aplomb.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 21 Feb 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you have been choosing our hotel for your Christmas stays for the past 5 years. It's wonderful to know that you've enjoyed the impeccable service and top-notch accommodations each time. We're delighted that our range of room options, from regular rooms to two-bedroom suites, has provided the flexibility you need for your stays. Your kind words about our staff's ability to accommodate special requests with ease and aplomb mean a lot to us.We truly appreciate your loyalty, and we look forward to welcoming you and your family back for many more enjoyable stays in the future.Sincerely, Hotel Manager

8/10 Good

Wahid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quit place
Stayed 2 nights in Dec 2023

4/10 Poor

Xavier

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the price.
Out dated tvs with no workinv HDMI ports and dirty bathrooms with no ventilation. All guests did no have any common curiosity and kept slamming doors and running around the hallways. You should probably invest in a security enforcement officer for night and day shift. 2/10 would not come back here. Staff were over all super helpful and friendly.
Stayed 2 nights in Dec 2023

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to find, check in was great and front staff was so nice. Lots of restaurants close by and right beside the mall. Dog friendly and you can tell they put effort in to keep the place clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the waterfall in the lobby. ❤️❤️
Stayed 1 night in Nov 2023

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except I was up in the middle of the night with a very loud guest. I called the front desk but nobody answered.
Stayed 1 night in Nov 2023

6/10 Okay

William

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King suite
We got a king suite, and it was a very nice room. The only issue is there was a small square cut out of the carpet between the bedroom and living room. Not a huge deal but when you pay almost $300 for a night, you expect the best and nicest room available.
Stayed 1 night in Nov 2023

10/10 Excellent

Joy

Stayed 2 nights in Nov 2023

4/10 Poor

Jenna

Travelled with partner
Disliked: Property conditions & facilities
We left this hotel in the middle of the night due to the bed feeling like a sheet of plywood. I’ve never had a bed before that I just absolutely couldn’t sleep on. Our friends had a room as well and they said their bed was okay, I guess it just depends where they put you.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Julie, Aurora

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Courteous staff, convenient ,and complimentary coffee and dining
Stayed 1 night in Oct 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people
Stayed 1 night in Oct 2023

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, hotel a little outdated.
Stayed 1 night in Oct 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Nice staff. Sabrina was very nice and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Tara, Corry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Keisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Mitchell

Travelled with family
Disliked: Staff & service
Our room showed signs of water damage on the walls, large stains on the carpet and the show did not look recently cleaned.
Stayed 1 night in Aug 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Elina

Liked: Cleanliness, staff & service
Property is VERY old and dated. The table was missing a roller, so it was not level. Restaurant staff was great. I would not return here if I was back in the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Comfy beds and room was nice and clean upon arrival. Could use some updating on newer tvs but other than that no complaints!
Stayed 1 night in Aug 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Wendy, Pembroke Pines

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have a service dog and they only have specific rooms for dogs and they put us in a room that smelled and looked like it hasn’t been cleaned in years.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The Holiday Inn was close to our Sons home. Clean, and close to restaurants.
Stayed 1 night in Aug 2023

8/10 Good

Okunade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked the fountain and the lobby area. It as well done
Stayed 2 nights in Jul 2023

4/10 Poor

lawrence

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people. Easy to get to, restaurant inside the facility and safe
Stayed 1 night in Jul 2023