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Reviews of Four Points by Sheraton Charleston

3 out of 5
Four Points by Sheraton Charleston
600 Kanawha Blvd E, Charleston, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in May 2024

10/10 Excellent

Diane, New Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Stayed 1 night in Apr 2024

10/10 Excellent

Zenawit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
convenient
Stayed 1 night in Apr 2024

6/10 Okay

Danielle

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness
We have stayed at this hotel every year for the past 4 years. We like it because of its location and amenities. But next year we will be choosing a different hotel. This one has become increasingly shabby with each visit and we couldn’t even get a cup of coffee after 10am.
Stayed 2 nights in Mar 2024

6/10 Okay

Stacey

Business traveller
Liked: Cleanliness, staff & service
The staff were very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Mara, Charles Town

Stayed 1 night in Mar 2024

10/10 Excellent

david

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy kids running in hallway late at night
Stayed 1 night in Feb 2024

10/10 Excellent

Lynnita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice updated hotel, with quick check in. Just bummed my room overlooks a parking deck instead of the river.
Stayed 1 night in Feb 2024

10/10 Excellent

Brandi

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities, room comfort
last thursday
Passing through town looking to eat, staff was very nice just not clear on hours in hotel or around town and breakfast details next day. Staff all around super friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Katrina

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By the River
Check in was a little clunky. The room was spacious and comfortable. A charming view of the river. Would definately stay here again if the occasion presented itself.
Stayed 1 night in Jan 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk attendant was kind and very helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Stayed 1 night in Jan 2024

10/10 Excellent

Nancy, Pittsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Not the greatest part of town. But it has an up and coming area around it. The river view was good. A noisy street. I'll bet it's a beautiful area in the spring and summer. Loved the hotel and all the staff. Would definitely go back!!!!
Stayed 2 nights in Jan 2024

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rita

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and check out process!
Stayed 1 night in Dec 2023

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator in the lobby was out of commission and the elevator for parking deck was not working properly in that the doors almost slam shut. Our room fridge had a bad motor that kept us up late until we had to unplug it and risk it defrosting all over the carpet. Apparently, ownership is not attempting to make any fast repairs to the property. Staff at the front desk gave us some breakfast vouchers for the noise. Bar and restaurant staff were excellent as well. Overall, an econolodge would be in better shape than this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby was decorated very nice for Christmas. Very clean. Friendly environment
Stayed 1 night in Dec 2023

8/10 Good

tracey

Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Business traveller
Liked: Amenities
Great staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

LINUS

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty bad experience
1. Toilet was not flushed! 2. Thermostat did not work. 3. No desk lamp = no accesible power. Had to move furniture and crawl under a dark desk for power. 4.Shampoo dispenser was broken and did not work. 5. Bottle tag that said 'free water' was on the desk; but no water.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, especially when I requested a change to a room with a bathroom that had grab bars. Also, free access to a computer was great in helping me look up some necessary information before my trip.
Stayed 9 nights in Nov 2023

8/10 Good

Tibor, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice riverfront hotel in downtowns but needs some updates. The internet was slow in our room.
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
BETTER TAKE EXTRA MONEY TO STAY HERE!!!!!!!
Room was clean but furniture saw better days.was charged 12 dollars a day for parking and they automatically took $50 in case i wanted breakfast. (Which i did not)These two things were a HUGE TURN OFF and will affect me choosing this location again.
Stayed 1 night in Nov 2023

8/10 Good

Leah

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JOSEPH T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and accommodating. One gentleman, a U.S. Army veteran working the check in desk was very engaging and informative about the hotel and the area and all staff were equally as helpful and kind.

10/10 Excellent

David

Stayed 2 nights in Oct 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The questions asked and answered in this survey have nothing to do with the primary goal of staying in hotel. For me the primary goal is to sleep. And, that is something that I didn't get a lot of. The environmental system in my room was terrible. I'm not usually a light sleeper, but this thing woke me up several times during my stay. It would kick on then go off, then on again, then off again. I thought, at one point to get up and turn it off. Nope, not possible. It is set! I don't think I'll be staying with you again.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view!
Jackie was friendly and helpful when we checked in. The room smelled of cigarettes when we first walked in. Maybe it just gets in the carpet from other travelers . Not as strong this morning. It was a little cold but we couldn’t get the thermostat to stay where we wanted; we were a bit chilly. The beds were nice and comfy! We had a concert right outside our window!!! That was awesome! We woke up to a fabulous view!!! Overall it was a great experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Zack, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

JASON

Stayed 1 night in Oct 2023

10/10 Excellent

Cindy Claymore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty to see and do here
Lots of things to see and eat on Capital Street—the public library had a great free program on local history when I was there; Pies and Pints and Ellen’s ice cream were delicious; Taylor’s Books has coffee, local art works for sale, gifts, and books, of course. Dem 2 Brothers on the West Side has excellent bbq and delicious WV hot dogs. The Capitol Market has fresh local produce and everything you need for a picnic. Purple Moon on Quarrier is an upscale secondhand store with some real bargains. Take a walk down Virginia and admire some beautiful houses. The WV Cultural Center on the State House grounds is worth seeing.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackie the front desk clerk was great, very professional, always smiling even though she was very busy ,gold star all the way
Stayed 1 night in Oct 2023

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Mikaela

Stayed 1 night in Oct 2023

10/10 Excellent

Hebah

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, friendly and accommodating staff and very clean.
Stayed 1 night in Oct 2023

8/10 Good

Claire

Travelled with family
Liked: Staff & service, amenities
Nice walkable area (15 min to convention center). Very friendly staff. Convenient on site parking garage. Rooms were average, dirty bed skirts (ick!) few amenities, faulty shower. I'd stay again using a discount but not at full price.
Stayed 1 night in Oct 2023

10/10 Excellent

Alena

Stayed 1 night in Oct 2023

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Stayed 1 night in Sep 2023