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Reviews of Idou Anfa Hotel

4 out of 5
Idou Anfa Hotel
85 Boulevard d'Anfa, Casablanca

Reviews

7.6

Good

Rating 10 - Excellent. 102 out of 372 reviews" "
Rating 8 - Good. 151 out of 372 reviews" "
Rating 6 - Okay. 77 out of 372 reviews" "
Rating 4 - Poor. 23 out of 372 reviews" "
Rating 2 - Terrible. 19 out of 372 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for travellers arriving in Casablanca. 1/2 hour walk from Hassan II Mosque.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and patient - from front security to check in person and everyone in between. Restaurant staff was so sweet and accommodating. Rooms were clean and comfy. Housekeeping staff was detailed. Excellent experience overall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jesus Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The property met our expectations. Very polite and helpful staff. The room was little bit cold and central heating for building was switched off, but we're provided with a heater, which helped a lot. Shower was amazing, bed comfy, we were very satisfied.
Stayed 2 nights in Nov 2023
Response from E-commerce Manager on 7 Dec 2023
Dear Javier, Thank you for taking the time to share your experience in our hotel! We are delighted to read that our service and facilities met your approval and that you enjoyed your stay with us. We look forward to welcoming you back shortly. Best Regards.

6/10 Okay

RASHNA

Liked: Cleanliness, staff & service
Average hotel, kind helpful staff
Excellent concierge and other staff but the hotel though new has average quality and the scent is so strong it gave me a headache
Stayed 1 night in Nov 2023
Response from E-commerce Manager on 7 Dec 2023
Dear Rashna, Thank you for choosing Idou Anfa Hotel & SPA for your stay in Casablanca and for sharing your experience. We are glad you enjoyed our staff. We take note of your comments and suggestions that will enable us to improve the service we provide. We look forward to welcoming you again. Best regards

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

hugh

Stayed 1 night in Oct 2023

4/10 Poor

Mohamad, Brooklyn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very boring and unattractive design. They have no bar, although its advertised in their elevator. They serve pork, so not sure if its a religious thing or not. Also, the roof deck apparently is only open from 3 pm onward, which makes no sense. Don't recommend.
Stayed 3 nights in Oct 2023

8/10 Good

ELLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Asma

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Everything in the room was dirty, glasses, coffee maker, towels. Room service terrible the plate was dirty and chiken tasted old
Stayed 1 night in Sep 2023

4/10 Poor

mamoud

Disliked: Cleanliness, staff & service, property conditions & facilities
I missed my flight and they wouldnt cancel or postponed. Terrible
Stayed 2 nights in Aug 2023

6/10 Okay

Sandra

Stayed 3 nights in Aug 2023

8/10 Good

james

Stayed 1 night in Jul 2023

8/10 Good

Michelle, Brisbane

Liked: Cleanliness, staff & service
This property was okay for a 2 night stay. Close to everything, staff were pleasant and helpful.
Stayed 1 night in May 2023

10/10 Excellent

Herbert Junior

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and welcoming staff, always at hand to help with anything and advise on how to get around. Loved our stay at the hotel.
Stayed 5 nights in Mar 2023

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It is very quiet and clean.
Stayed 1 night in Jan 2023

8/10 Good

Rana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The hotel overall is clean and the location is in the centre about 30 mins walking from the Cornich.
Stayed 1 night in Dec 2022

10/10 Excellent

michael

Stayed 2 nights in Oct 2022

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The triple room is quite cramped but comfortable enough. Very little spare space. Beware when booking through a 3rd Party that you may encounter discrepancies in your booking. I booked as an Adult with two children aged 16 & 14, which were entered on my initial booking with Expedia. On arrival they were not going to accept that they were children and intimated I should have paid more for the room. The girl kept telling me my daughetr was 17 as shes born in 2005, even though her birthday is October (as is both my children). Eventually they conceded and it appeared they changed the room from what they were originally going to give me to the room with 3 single beds, which was the room I'd expected in the first place and was documented on my booking. Once that was sorted everything was fine and staff were friendly and helpful. Pool is nice but quite small and shaded from the sun later in the day, but a pleasant dip to cool down from the hot sun. Overall a pleasant stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sanaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a great location. Fast food, Chinese, Moroccan, patisserie, everything is at walking distance. The check in and out is very fluid. The breakfast buffet is definitely worth adding on to and has everything. You can always grab coffee or something to eat right next to the breakfast place at any time. If there's a minus, it's the no stop policy for people smoking in the lobby. That doesn't leave it an indoor, smoke-free place to lounge around. They don't have a separate for smokers room, so even if it's 2-3 scattered people, it's everywhere. It was nice to be in a hotel in Morocco where cats are not constantly under your feet. Definitely recommend.
Stayed 1 night in Jul 2022

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great hotel clean and good customer service and nice people
Stayed 6 nights in Jun 2022

10/10 Excellent

mordechai

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Nasr

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, they have a good spirit, the place is clean
Stayed 1 night in May 2022

10/10 Excellent

Khadiga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying with smart tour. It was great. Thanks.
Stayed 1 night in Mar 2022
Response from E-COMMERCE MANAGER on 22 Mar 2022
Dear guest, It is always a pleasure to receive positive feedback. We will be very pleased to welcome you back in the near future.

2/10 Terrible

Verified traveller

Stayed 11 nights in Jul 2020

8/10 Good

Yehuda, Rockville, MD, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People in the hotel are very courteous and professional. It was s pleasure to be in this Hotel. We recommend it.
Stayed 3 nights in Mar 2020
Response from E-Commerce Manager on 11 Mar 2020
Dear Yehuda, We are more than happy to welcome you at Idou Anfa Hotel & SPA Casablanca. All your comments are already being shared with our team , we are looking forward to seeing yous soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff very helpful ,great location,good breafeast,i was wery pleased overhall
Stayed 3 nights in Jan 2020
Response from E-COMMERCE MANAGER on 6 Mar 2020
Dear guest, We very much appreciate your comments regarding your stay at IDOU ANFA HOTEL & SPA. It is always a pleasure to receive positive feedback. We will be very pleased to welcome you back in the near future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rapport qualité /prix super
Stayed 1 night in Dec 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located quality property, friendly helpful staff and a variety of dining options.
Stayed 2 nights in Nov 2019

6/10 Okay

Soukeyna

Travelled with family
Disliked: Property conditions & facilities, room comfort
Idou Anfa
For a 4 star hotel the smell around the floor and the toilet clogs are not ok. Staff were friendly and nice. However, I were given a room different from what I booked. But I went to speak to them and they quickly changed it. Location is great, close to everything I wanted to see, plenty of cafes and restaurants around. 4
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
This was a great centrally located hotel. It was walkable to many attractions and felt safe in the daytime.
Stayed 1 night in Nov 2019

6/10 Okay

Alioune

Business traveller
Disliked: Staff & service
Cleanliness was not that fois Staff was unfrendly! Rude welcome! Equipment level of room limites!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Disliked: Cleanliness
Only the breakfast and views and the staff of the reception
Stayed 5 nights in Oct 2019

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Casablanca
Great location, very spacious and clean room, and a fantastic view. The hotel also offered a wonderful breakfast.
Stayed 1 night in Oct 2019

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was an excellent experience, the staff at the hotel were so very helpful and aswered the questions asked. It is a great location and next year I will be back to the same hotel!
Stayed 2 nights in Oct 2019

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
The room needed minor maintenance. The location was good with shops and eateries. The staff were exceptional, friendly and helpful.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet is bad and it doesn’t work well at all. The wi-fi is bad
Stayed 4 nights in Sep 2019
Response from Wafaa Zaouiya on 9 Oct 2019
Dear Guest, Thank you for taking the time to share your opinion about the Idou Anfa Hotel. We are sorry that you had some problems with the internet. We hope to see you again soon. Thank you

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Busy, crowded, smokey lobby. Long wait at reception to talk to someone. Staff are a bit rude.
Stayed 1 night in Sep 2019

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location & service the staff were great and very helpful
Stayed 1 night in Sep 2019

4/10 Poor

Karimlix, Boson Ma

Travelled with family and small children
Liked: Staff & service
Staff is friendly but the room it was too old.
Stayed 2 nights in Sep 2019

6/10 Okay

Bane, Boston

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Friendly and helpful except unprofessional reception. quiet and safe
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Location and staff .
Stayed 1 night in Sep 2019

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, this was a great place for a 1-day layover in Casablanca. Amenities were surprisingly good, expect for the Wifi, but I think we're spoiled in the US. Great bar with view on the 16th floor, I'll go back if I get back to Casablanca!
Stayed 1 night in Aug 2019

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Brahim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sad
Trust me I understand there is no perfect hotel, but this hotel 4 stars status is just not true at all. Lazy doorman and a bellman with the attitude of it’s not my job. Neither the doorman nor the bellman dared to welcome us with a word or come to help with the language. The front desk gave us a double bed instead of one bed as requested, my wife slept on one bed and I slept on the other bed. There was a roach running in the bathroom and couldn’t mention it to my wife because I didn’t want her to panic. The front desk’s light was dark and it looked depressive. I feel sad to mention what I experienced in this hotel, but honestly I will never go back there
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location, property and the panorama view at the bar in the 16th floor.
Stayed 1 night in Jul 2019