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Reviews of Gold Dust West Carson City

3 out of 5
Gold Dust West Carson City
2171 E. William Street, Carson City, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 524 out of 1095 reviews" "
Rating 8 - Good. 294 out of 1095 reviews" "
Rating 6 - Okay. 140 out of 1095 reviews" "
Rating 4 - Poor. 75 out of 1095 reviews" "
Rating 2 - Terrible. 62 out of 1095 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

It was amazing thank you
Stayed 1 night in May 2024
Response from vala on 28 May 2024
good morning and thank you for your review and the good score.Have a Good Day

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from vala on 22 May 2024
good morning and thank you kindly for your review, we appreciate your feedback.Have a Good Day

4/10 Poor

Stefano

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled like smoke everywhere including in the room; waiters at breakfast were extremely unprofessional and rude; they refused to clean our room saying "sorry, we don't have any housekeeping staff". Horrible
Stayed 2 nights in May 2024
Response from vala on 20 May 2024
good morning and thank you for taking the time to review your recent stay, I do apologize you didn't have your room serviced everyday , as you had requested. I have forward your review to the Hotel Manager,Have a Good Day

10/10 Excellent

Kaija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino attached to hotel
Stayed 1 night in May 2024
Response from Vala on 21 May 2024
good morning and thank you for your review and for the good score.Have a Good Day

8/10 Good

Daryl, Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking day or night, limited menu for "free" breakfast, 20 minute waits for half full restaurant, rooms only made up upon request, limited vending after restaurant closed.
Stayed 4 nights in May 2024
Response from vala on 14 May 2024
good morning and thank you for your review, we appreciate your feedback .Have a Good Day

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2024
Response from vala on 14 May 2024
good morning and you for your comments and the good score.Have a Good Day

10/10 Excellent

Victor

Business traveller
Very clean
Stayed 4 nights in Apr 2024
Response from vala on 13 May 2024
Good Morning and thank you for your review and the good score, we appreciate your feedback.Have a Good Day and looking forward to seeing you again

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for three nights on a golf trip with my buddies. It was very convenient, clean and we enjoyed the good food and more. All for a decent price.
Stayed 3 nights in May 2024
Response from Vala on 12 May 2024
thank you kindly for your review, we appreciate your feedback and the good score.Have a Good Day

10/10 Excellent

Jaime

Business traveller, Travelled with group
Liked: Property conditions & facilities
I like
Stayed 1 night in May 2024
Response from vala on 8 May 2024
good morning and thank you for taking the time to review your stay and the good score..Have a Good Day

10/10 Excellent

Yvette

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms are non-smoking but the casino is smoking, no way to get away from the smell of smoke. I had a suite, which included a couch, it was awful (stains, no support, uncomfortable). Was not worth the extra cost. The breakfast had no flavor. Very bland. The pepper didn’t even have flavor. Better off going somewhere else to eat.
Stayed 1 night in May 2024
Response from vala on 8 May 2024
good morning and thank you for review, we appreciate your feedback, as it enables us to make changes as and where needed.Have a Good Day

2/10 Terrible

eileen

Liked: Cleanliness
Nice for overnite stay
Stayed 1 night in Apr 2024
Response from Vala on 6 May 2024
Good morning and thank you for your review.Have a Good Day

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, and very comfortable beds. Good quality for the price. Staff was very friendly and helpful.
Stayed 2 nights in May 2024
Response from Vala on 6 May 2024
Good morning and thank you for taking the time to review your stay at the Gold Dust West and for the good score, we look forward to seeing you next time you visit Carson City.Have a Good Day

10/10 Excellent

Richard, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great place
Stayed 1 night in May 2024
Response from vala on 5 May 2024
Good Morning and thank you kindly for your comments, we appreciate you taking the time to do so and for the good score. Have a Good Day

8/10 Good

Marcelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Keep in mind it is a casino in Nevada and they do allow smoking inside. There are air purifiers everywhere in the hallways but they can only do so much. The Grill restaurant is a fabulous place to eat. Everything we ordered there was great, especially the ribeye
Stayed 3 nights in Apr 2024
Response from vala on 2 May 2024
Good morning and thank you for your review, we appreciate your feedback.Have a Good Day

10/10 Excellent

Barbara

Stayed 1 night in May 2024
Response from vala on 22 May 2024
good morning and thank you for taking the time to review your stay at the Gold Dust West, we appreciate your comments and the good score.Have a Good Day

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from vala on 1 May 2024
Good Morning and thank you for taking the time to review your stay at the Gold Dust West and for the high score.Have a Pleasant Day

6/10 Okay

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
We used the free breakfast both days we stayed, the food was pretty good. Everything was good, the rooms could use some updating. The bowling alley is pretty nice, and bar drinks at the bowling were good and priced great
Stayed 2 nights in Apr 2024
Response from vala on 29 Apr 2024
Good Morning and thank you for taking the time to review your stay we appreciate your feedback.Have a Good Day

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The need better sound proofing in the rooms.
Stayed 3 nights in Apr 2024
Response from Vala on 28 Apr 2024
good morning and thank you for your review, we appreciate your feedback.Have a Good Day

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place and you win here
Stayed 1 night in Apr 2024
Response from Vala on 28 Apr 2024
Good morning and thank you for taking the time to review your stay and the good score. Have a Good Day

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is just a parking lot around the facility it was nice and quiet there which we really appreciated!
Stayed 1 night in Apr 2024
Response from vala on 28 Apr 2024
Thank you for your review and the good score.Have a Good Day

6/10 Okay

Laura, Las Vegas

Business traveller
Liked: Staff & service, amenities
Everything was good , except my room was a non smoking but I guess all the smoke from the casino has gotten into the rooms . It smelled as if someone was smoking on there .
Stayed 5 nights in Apr 2024
Response from Vala on 7 May 2024
Good morning and thank you for your review as it enables us to make changes as and where needed, such as the smoke issue. Have a good day.

8/10 Good

Kelly

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Smokey. Need better ventallation.
Stayed 1 night in Apr 2024
Response from Vala on 21 Apr 2024
good morning and thank you for review, we appreciate your feedback.

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was just a little bit not right. Everything. Everything from the room, the not so nice view,  breakfast, parking, to the pool/patio that wasn't open.
Stayed 5 nights in Apr 2024
Response from vala on 15 Apr 2024
good morning and thank you for taking the time to review your stay, we appreciate your feedback.Have a Good Day

10/10 Excellent

Travis, pahrump

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place we had a large room and had free breakfast options everyday that we stayed!
Stayed 3 nights in Apr 2024
Response from vala on 15 Apr 2024
Good Morning and thank you for your comments regarding your recent stay at the Gold Dust West and for the good score. Have a Good Day

8/10 Good

Anthony

Stayed 1 night in Apr 2024
Response from vala on 5 May 2024
Good Morning and thank you for your review, we appreciate your feedback and the good score.Have a Good Day

10/10 Excellent

Angela, Napa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2024
Response from vala on 15 Apr 2024
good morning and thank you for your review, we appreciate your feedback and the good score.Have a Good Day

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place
Stayed 2 nights in Apr 2024
Response from vala on 14 Apr 2024
thank you for review, we appreciate your feedback and the good score. Have a Good Day

6/10 Okay

Kimberly

Travelled with family
Smelled like cigarette smoke throughout the hotel.
Stayed 3 nights in Apr 2024
Response from vala on 11 Apr 2024
good morning and thank you for review, we appreciate your feedback as it enables us to make changes as and where needed, such as the Cigarette smoke.Have a Good Day

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing from the from desk, to breakfast host and waitress.
Stayed 1 night in Mar 2024
Response from Vala on 9 Apr 2024
good morning and thank you for your review and the good score, we appreciate your feedback.Have a Good Day

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Like the food around the area
Stayed 4 nights in Apr 2024
Response from Vala on 9 Apr 2024
good morning and thank you for your review we appreciate your feedback and the good score. Have a Pleasant Day

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Vala on 28 Apr 2024
thank you for your review and the good score.have a good day.

8/10 Good

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Quiet nights rest. Dinner was great and reasonable.
Stayed 1 night in Apr 2024
Response from Vala on 9 Apr 2024
good morning and than k you for taking the time to review your stay.Have a Good Day

6/10 Okay

LAURIE

Travelled with partner
We have stayed at this property before. It is an “ok” experience, not over priced. Rooms are non smoking but we were on the second floor and the smoke found its way to our room because of an open staircase from casino to our floor. Inhaling second hand smoke all night not good for health. Maybe non smoking rooms should not be directly over the casino but rather on the side of the property. Check out the property and you will see what I mean. The restaurant is filled with mostly no personality crew members with the inability to smile. Management not much better. You get what you pay for.
Stayed 1 night in Apr 2024
Response from Vala on 9 Apr 2024
good morning and thank you for your review we appreciate your feedback.Have a Good Day

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Quiet and comfortable room, and the restaurant was great! Super convenient to just walk downstairs, and the food was wonderful. Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Vala on 9 Apr 2024
good morning and thank you kindly for your review and the good score.Have a Good Day

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to my house
Stayed 1 night in Apr 2024
Response from Vala on 9 Apr 2024
good morning and thank you your comments , we appreciate your feedback.Have a Good Day

10/10 Excellent

Darby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is located near where we needed to go. Rooms are clean and staff is friendly.
Stayed 1 night in Mar 2024
Response from Vala on 9 Apr 2024
good morning and thank you for taking the time to review your stay a the Gold Dust West and the good score.Have a Good Day

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody's super friendly.It's clearly little expensive for carson city
Stayed 1 night in Apr 2024
Response from vala on 4 Apr 2024
good morning and thank you for taking the time to review your recent stay at the Gold Dust West and for the good score.Have a Good Day

6/10 Okay

Rahul Ashok

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They have seasonal hot tub and spa facilities which are apparently not working during winters. I booked the hotel for a ski trip to leverage these for relaxation.
Stayed 2 nights in Mar 2024
Response from vala on 3 Apr 2024
good morning and thank you for your review, we appreciate your feedback.Have a Good Day

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone here has a great customer service
Stayed 1 night in Mar 2024
Response from vala on 1 Apr 2024
good morning and thank you for your review and the nice comments and good score, we appreciate your feedback.Have a Good Day

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and helpful m, the room is clean and spacious, the food is delicious!!
Stayed 1 night in Mar 2024
Response from vala on 31 Mar 2024
good morning and thank you for your review and the good score.Have a Good Day

10/10 Excellent

Jaime

Stayed 1 night in Mar 2024
Response from Vala on 21 Apr 2024
thank you for your comments and the good score.have a good day

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from vala on 31 Mar 2024
good morning and thank you for your review, we are sorry your stay was not as pleasant as you had expected.Have a Good Day

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best casino stay for our entire trip. Staff was amazing and kind, restaurant had wonderful food and everyone was SO NICE! It was great!
Stayed 1 night in Mar 2024
Response from vala on 27 Mar 2024
good morning and thank you for taking the time to review your recent stay at the gold dust west and for the good score.Have a Good Day

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv was horrible reception Bed not very comfortable
Stayed 1 night in Mar 2024
Response from vala on 26 Mar 2024
good morning and thank you for your review, we appreciate your feedback as it enables us to make changes where needed such as the bed and the television.Have a Good Day

6/10 Okay

Vickie

Travelled with family
Liked: Cleanliness, staff & service
It was a noisy room
Stayed 1 night in Mar 2024
Response from vala on 26 Mar 2024
good morning and thank you for taking the time to review your recent stay, we appreciate your feedback.Have a Good Day

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay. I was in town visiting friends and family and there was easy access to the freeway and to the town. The room was very clean and quiet.
Stayed 5 nights in Mar 2024
Response from vala on 26 Mar 2024
Good Morning and thank you for review and the good score, we appreciate your feedback and are happy you enjoyed your stay at the Gold Dust West.Have a Pleasant Day

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from vala on 26 Mar 2024
good morning and thank you for your review, we appreciate your feedback.Have a Good Day.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to highway.
Stayed 1 night in Mar 2024
Response from vala on 25 Mar 2024
good morning and thank you for your review, we appreciate your feedback.Have a Good Day

2/10 Terrible

aakash chandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was very inconvenient noise during night. I tried to call the front desk but it’s wasn’t helpful. I didn’t have a good hr sleep. Also no internet connection. I requested if they could allow a late checkout for an Hr atleast but the front desk person said in will incur extra charge. Very horrible experience. Never coming back at this place.
Response from vala on 25 Mar 2024
good morning and thank you for your review, we are very sorry your stay was not as you had anticipated.Have a Good Day

2/10 Terrible

Minenhle

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was wrecking of smoke!!! Yes someone was smoking in it. The bathroom tiles were cracking and the entire hotel just smelt like chemicals and we had a 1 year old with us.
Stayed 2 nights in Mar 2024
Response from vala on 25 Mar 2024
good morning and thank you for your review, we are very sorry your stay was not as as nice as you had expected. Have a Good Day