Dear Alecia,I'm sorry to hear about the issues you encountered during your stay. While it's great to hear that most of our staff were friendly and helpful, it's disappointing that you experienced cleanliness and service issues. Your feedback regarding the cleanliness of the vents, the absence of hand wash, and the challenges with housekeeping and breakfast service is concerning and will be addressed with our team to ensure improvements are made. We sincerely apologize for any inconvenience caused, and we appreciate you bringing these matters to our attention. We're grateful for your time to give us feedback and want to thank you for staying with us.Thanking You,Trevor FernandesAssistant General Manager.

Dear Charles,Thank you for your glowing review! We are thrilled to hear that you found our staff to be exceptional and accommodating during your stay. Providing outstanding service is our top priority, and we're delighted that our team went above and beyond to make your experience memorable.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our dedicated staff members. It's feedback like yours that motivates us to continue delivering exceptional service to all our guests.We appreciate you choosing to stay with us and look forward to welcoming you back for another wonderful stay in the future.

Dear Ben,Thank you for your amazing 3 out of 5 ratings. we hope to see you again.

Dear M,Thank you for your rating, we hope to see you again.

Hi Elizabeth, Thanks for such a great review score, it is always nice to know that you had an enjoyable stay with us. It is great to know that you had made full use of the sauna, and have such kind and positive comments about the staff. We look forward to your return. David

Dear Sally,Thank you for your ratings. we hope to see you again.

Hi Ching, Thank you so much for leaving us this fantastic review score. It is so nice to hear that you had an enjoyable stay with us here at the Novotel CardiffWe look forward to your return. David

Dear Steve,Thank you for taking the time to rate us 5 out of 5. We hope to welcome you back to our hotel very soon!Sincerely,Trevor FernandesAssistant General Manager.

Dear Ajita,Thank you for sharing your feedback with us. We're delighted to hear that you had a pleasant overall experience during your stay.We're glad that you enjoyed our swimming pool and steam facilities, although we apologize if you found the pool temperature to be a bit cold although we check the pool temperature.It's wonderful to hear that our hotel's location made it convenient for you to access tourist places within walking distance.Your feedback is invaluable to us as we strive to improve our services and facilities, and we hope to have the opportunity to welcome you back for an even better experience in the future.Thanking You,

Dear Jamshaid,We apologize for the disappointing experience you had with our staff during your recent stay. I am sorry that there was no enough assistance provided to you. We appreciate you bringing this matter to our attention, as it helps us identify areas for improvement.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for choosing to stay with us.Thanking You,

Dear Jane,Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Trevor FernandesAssistant General Manager.

Dear Vincent,Thank you for your kind feedback. We are delighted to hear that you had a great stay at Novotel Cardiff Centre. Your satisfaction is our priority. We look forward to welcoming you back soon.Best regards,Trevor FernandesAssistant General Manager. Novotel Cardiff Centre

Dear Graham,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trevor FernandesAssistant General Manager.

Hi Lorna, Thank you for the great review, it is so nice to read that you had enjoyed all the facilities that we have to offer our guests here at the Novotel Cardiff. We do pride ourselves on being pet friendly and it is always nice to know that your doggo had an enjoyable stay. Our parking prices are very competitive and we try to keep this charge as low as possible. We look forward to seeing you all again very soon. David

Dear Steven,We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback on our location which we are proud to be close to all tourist attraction and city center.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trevor Fernandes.

Dear Olivia,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Hi Aaron, Thank you so much for this great review, it is so nice to know that you had an enjoyable stay and the location had been suitable and the facilities to your liking. We hope to see you again soon. David

Dear Guest,We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback on our breakfast. I will share your review with our team. i have also forwarded your comments to Housekeeper to inspect the room more closely before allotting to guest.Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely,

Dear Adam,Thank you for the great ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Russell,We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback on our leisure facilities. I will share your review with our team. i am sorry to hear that you found your food cold, would be nice if you reported to the team member who would have provided you much hotter.-I am very sorry your stay was affected by the sounding of the fire alarm, which whilst being inconvenient is a key part of ensuring the safety of all our guests. I would like to assure you that myself and the team are very clear and focused on the safety of our guests and would never compromise this area. With such incidents we have a detailed debrief and all your notes will be included in this to ensure we constantly improve the level of safety procedures we adopt. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Thanking You,

Dear Jenny,We very much appreciate your comments regarding your recent stay at The Novotel.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Novotel in the near future.Yours sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Craig,Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.first of all, we all hope that you wife is feeling better and we are sorry that we could not help you as the booking was made under non refundable policy which strictly doesn't allow us to modify the booking.we want to thank you for staying with us and appreciating our staff. we look forward to see you again soon.Thanking You,

Dear Andrew,Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback on the condition of the room has also been passed to the housekeeping team. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that Novotel strives to provide.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Trevor FernandesAGM.

Dear Sharon,Thank you for taking the time to share your ratings While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.

Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.i am sad that you could not use the most of our leisure facilities. would be nice if you have visited during the quests hours which is early morning and late evenings.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Shaun, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Warm regards Kamilla Robak

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla RobakRooms Division Manager

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla RobakRooms Division Manager

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla Robak

Dear Keith,Thank you for the great 5 out of 5 ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla RobakRooms Division Manager

Hi Dan, Thanks for taking the to leave us your thoughts, The floor you had described on this occasion is still at present having new carpets and new air conditioning installed. This is why the floor had looked as it did then, unoccupied and unused. Many Thanks David

Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location and the amenities we have to offer, including the nice bar, pool, and gym facilities.We strive to provide a pleasant experience for our guests, and it's wonderful to know that you appreciated the features that contribute to our welcoming atmosphere. We hope to welcome you back for another enjoyable visit in the future!King regards Kamilla Robak

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Warm regards Kamilla Robak

Dear Dulcie,We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay.

Hi Brian,Thank you for the great review, it is so nice of you to let us know that you had a great stay.We look forward to seeing you again soon. David

Hi Laurie, Thank you for taking the time to leave us a review score, it is nice of you to let us know about your stay. Many Thanks David

Dear Eileen,We appreciate you taking the time to share your experience staying with us at Novotel Cardiff Centre. It is a pleasure to hear that you enjoyed our location and found the hotel lovely. At Novotel, we strive to provide an excellent service and making sure our guests have a pleasant stay. We understand that marks/strains do not fit well with this goal and apologise for any inconveniences caused by this. We are continuously looking for ways to improve our service for our valued customers and thank you for bringing it to our attention.Thank you again for your kind review and we hope we will be able to welcome you back in the future. Kind regards Kamilla RobakRooms Division Manager

Hi Debbie, Thank you for taking the time ou to leave us a review, it is nice to hear the location had been suitable for your stay.We look forward to welcoming you back soon.David

Thank you for taking the time to review our Novotel Cardiff Centre. We are thrilled to hear that you had a good experience with us, and found our staff to be friendly and faultless. We pride ourselves on our customer service, and strive to ensure that every one of our guests has an enjoyable stay with us.Thank you for your kind words, we hope to have the chance to welcome you back soon.2Warm Regards Kamilla Robka

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla Robak

Dear Oliver, Thank you for sharing your feedback with us. We appreciate your positive comments about our staff and the pool. It's great to hear that you had a pleasant experience in those areas.I'm sorry to learn that you found the room rates to be higher than expected and felt that the rooms were simple in comparison. We value your perspective, and your feedback is important to us as we continually strive to improve our offerings.Thank you for choosing our property, and we hope to welcome you back.Kind regardsKamilla Robak

Thank you for taking the time to provide us with your honest feedback. We are delighted to hear that you had a pleasant stay, particularly that you found our bar staff to be friendly and helpful. We appreciate your comment regarding the pool and sauna area, and we hope this serves as a reminder that we do our best to provide a peaceful atmosphere for our guests. We understand how inconvenient it can be not having coins on hand for locker tokens, but unfortunately due to safety protocols we are unable to provide these at reception. We apologize for any inconvenience this may have caused. Thank you again for your review. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future!Kind regards Kamilla RobakRooms Division Manager

Dear Drilon, Thank you for sharing your experience! We're delighted to hear that you had a wonderful time with your wife and kids. It's fantastic to know that you were wonderfully received and that the breakfast staff left a positive impression. We appreciate your kind words and are thrilled to hear that you would recommend us.We look forward to the possibility of hosting you and your family again in the future.Kind regardsKamilla Robak

Dear Tom, Thank you for sharing your feedback with us. We're pleased to hear that you found our location excellent and enjoyed the pool and leisure facilities, as well as the bar and restaurant.However, we apologize for the inconvenience caused by the condition of the rooms and the lighting. Your comments are valuable, and we will certainly take them into consideration as we work towards improvements.We're truly sorry for the disruption caused by the building work during your stay. We understand the importance of a peaceful environment for our guests and regret that this was not the case for you. Your point about communication is well taken, and we will review our procedures to ensure that guests are informed of any planned works at the time of check-in.We appreciate your feedback, and we hope to have the opportunity to welcome you back with an improved experience in the future.Kind regardsKamilla RobakRooms Division Manager

Dear Karen, Thank you for taking the time to share your feedback with us. We sincerely apologize for the lapses in service you experienced during your recent stay. Your comments are invaluable, and we appreciate you bringing them to our attention.We're sorry to hear about the issues with the family room, including the shortage of towels and pillows, as well as the cleanliness concerns. Rest assured, we will address these matters with our housekeeping team to ensure improvements are made.Regarding the leisure facilities, we apologize for any inconvenience caused by the layout and the scheduling of baby swimming lessons. Your feedback about the condition of the steam room and jacuzzi is also noted, and we will take immediate action to rectify these issues.On a positive note, we're glad to hear that you enjoyed the breakfast and appreciated the efforts made in allergen labelling, including the availability of a gluten-free toaster. We appreciate your understanding and constructive feedback.Please know that your satisfaction is our priority, and we will use your comments to enhance the overall guest experience. We value your loyalty and hope to have the opportunity to welcome you back with improved service in the future.Kind regards Kamilla RobakRooms Division Manager

Dear Alison, Thank you for sharing your experience with us. We apologize for the difficulties you encountered during check-in and the challenges with understanding the receptionist. We appreciate your feedback on the Wi-Fi, and we will work on improving its reliability. It's great to hear that you found the coffee and tea facilities good, and we're pleased that our bar staff and breakfast team were nice, helpful, and friendly. Your comments on room size variation and the condition of fixtures and fittings are noted. We apologize for any inconvenience caused and hope to have the opportunity to better serve you in the future.Kind regardsKamilla RobakRooms Division Manager