Shangri-La Hotel, The Marina (Cairns, Australia)

Rooms & Rates

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Room type

Superior Room - City View


		One king bed with 200-thread-count sheets. Garden, pool, city, or mountain views. Located on floors 1−2. 32.5 square metres. Balcony. Separate sitting area. Cable/satellite TV with pay movies. Writing desk. Complimentary high-speed wired or wireless Internet access In-room safe. Wake-up calls. Voice mail. Direct-dial phone with bathroom extension. Bathroom with separate shower and tub. Bathrobes, slippers. Complimentary designer Aigner toiletries and grooming amenities. Hair dryer. Marble vanity. Climate-controlled air conditioning. Coffee and tea making facilities. Minibar. Refrigerator. Iron/ironing board.

Deluxe Marina


		1 king bed or 2 queen beds. Premium, Egyptian-cotton sheets and pillow menu. Balcony. Separate sitting area. Room dimensions 32.5 square meters. Desk. In-room safe. Television - Satellite service. Pay movies. Video-game console. Direct-dial phone. Voice mail. Minibar. Refrigerator. Coffee/tea maker. Private bathroom with separate bathtub and shower. Bathroom telephone. Complimentary, designer toiletries. Bathrobes. Slippers. Hair dryer. Iron/ironing board. Trouser press. Complimentary newspaper. Blackout drapes/curtains. Air conditioning. Climate control. Smoking rooms only.

Superior Bayview


		One king bed with 200-thread-count sheets. Bay views. Located on floors 1−3, and 4th floor tower. 32.5 square metres. Balcony. Separate sitting area. Writing desk. Complimentary high-speed wired and wireless Internet access. Satellite TV with pay movies. Coffee and tea making facilities. Minibar. Refrigerator. In-room safe. Wake-up calls. Voice mail. Direct-dial phone with bathroom extension. Bathroom with separate shower and tub. Marble vanity. Bathrobes, slippers. Complimentary designer Aigner toiletries and grooming amenities. Hair dryer. Iron/ironing board. Climate-controlled air conditioning.

Horizon Club Room


		One king bed with 300-thread-count Egyptian-cotton sheets and pillow menu. Marina views. Located on Mezzanine level. 56 square meters. Furnished balcony with sliding glass door. Refrigerator. Separate sitting area. Writing desk. Complimentary high-speed wired and wireless Internet access. Satellite TV with pay movies. In-room safe (accommodates laptop). CD player. Direct-dial phone with bathroom extension. Private bathroom with separate shower and tub; handheld shower. Marble vanity. Bathrobes, slippers. Complimentary Aigner designer toiletries and grooming amenities. Hair dryer. Electronic blind/curtain. Climate-controlled air conditioning. Welcome fruit. Coffee and tea making facilities. Minibar. Iron/ironing board. Hypo-allergenic bedding available (on request).

Superior Room - Garden View


		1 king bed. Premium bedding. Balcony. Separate sitting area. Room dimensions 32.5 square meters. Desk. In-room safe (accommodates laptop). Satellite television service. Pay movies. Video-game console. Direct-dial phone. Voice mail. Minibar. Refrigerator. Coffee/tea maker. Separate bathtub and shower. Bathroom phone. Designer toiletries. Bathrobes. Slippers. Hair dryer. Iron/ironing board. Trouser press. Complimentary newspaper. Blackout drapes/curtains. Air conditioning. Climate control. Window opens. Smoking permitted. Daily housekeeping.

Indulgence Package Room


		1 double bed or 2 single beds. Premium bedding. Balcony. Separate sitting area. Desk. In-room safe (accommodates laptop). Satellite television service. Pay movies. Video-game console. Direct-dial phone. Voice mail. Minibar. Refrigerator. Coffee/tea maker. Separate bathtub and shower. Bathroom phone. Designer toiletries. Bathrobes. Slippers. Hair dryer. Iron/ironing board. Trouser press. Complimentary newspaper. Blackout drapes/curtains. Air conditioning. Climate control. Window opens. Smoking permitted. Daily housekeeping.

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Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Advanced reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed All guests staying in hotel guestrooms must be registered with the hotel.

American Express
Diners Club
JCB International
MasterCard
Visa

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Self parking fee: AUD 18 per stay
- Valet parking fee: AUD 15 per day (in/out privileges)
- Deposit: AUD 50 per night
- Late check-out fee: AUD 48
- Buffet breakfast fee: AUD 36 per person (approximate amount)
- Rollaway bed fee: AUD 60 per night
- Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Accessibility Options

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

Accessible path of travel
Accessible bathroom
Roll-in shower

Handicapped parking
In-room accessibility
Accessibility equipment for the deaf

Property Amenities

Located on the waterfront, Shangri-La hotel, The Marina, Cairns is built within a complex that also offers retail outlets, banking ATMs, restaurants, and gift shops. Three elevators transfer guests across five floors to access 256 guestrooms, a club lounge, full spa services, 16 meeting rooms, and business facilities. Other guest services include concierge, Internet access, dry cleaning, 24-hour room service, currency exchange, and airport transportation. An on-site bar provides light entertainment. A ferry terminal is nearby. Child minding can be arranged upon request.

24-hour front desk
Air-conditioned public areas
Airport transportation (surcharge)
Arcade/game room
Total number of rooms - 256
Number of floors - 5
ATM/banking
Audio-visual equipment
Babysitting or child care
Ballroom(s)
Banquet facilities
Breakfast available (surcharge)
Valet parking (surcharge)
Bar/lounge
Beauty services
Business center
Business services
Cell phone/mobile rental
Coffee shop or café
Computer rental
Concierge desk
Multiple large conference rooms
Currency exchange
Doorman/doorwoman
Dry cleaning/laundry service
Elevator/lift
Event catering
Exhibit space
Express check-in
Express check-out
Fitness facilities
Gift shops or newsstand
Internet access in public areas - complimentary
Beach/pool umbrellas
Tours/ticket assistance
Computer station

Internet point
Internet access in public areas - high speed
Internet access - wireless
Limo or Town Car service available
Massage - spa treatment room(s)
Medical assistance available
Multiple small meeting rooms
Multilingual staff
Parking (surcharge)
Valet parking
Garden
Picnic area
Poolside bar
Porter/bellhop
Luggage storage
Restaurant(s) in hotel
Room service (24 hours)
Safe-deposit box at front desk
Pool sun loungers (chaise longues)
Number of meeting/conference rooms - 16
Conference center
Sauna
Secretarial services
Security guard
Shoe shine
Shopping on site
Spa services on site
Spa tub
Suitable for children
Supervised child care/activities
Swimming pool - children's
Swimming pool - outdoor
Tour assistance
Translation services
Wedding services

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Shangri-La Hotel, The Marina, Cairns, Australia, Property Amenities Pool

Rooms

Guestrooms at Shangri-La hotel, The Marina, Cairns offer balconies with views across the Marina, Esplanade, and mountains. Beds feature Egyptian-cotton sheets and a pillow menu is available. Every guestroom is equipped with a private bathroom, which offers separate baths and showers, with Italian marble vanities and complimentary designer Aigner toiletries. Separate sitting areas are equipped with writing desks and complimentary high-speed wired and wireless Internet access. 42-inch high-definition LCD TVs have satellite service, including premium channels such as CNN and NHK. Rooms include a phone. Guestrooms are all non-smoking.

Room Amenities

Wireless Internet access
High-speed Internet access
Premium television channel(s)
Pay movies
Video-game console
Premium bedding
Separate sitting area
Balcony
Complimentary newspaper
Air conditioning
Climate control
Blackout drapes/curtains
Internet access (complimentary)
Voice mail
Direct-dial phone
Phone
Refrigerator
Minibar
Coffee/tea maker
Wake-up calls
Daily housekeeping
Turndown service (on request)
Private bathroom
Designer toiletries
Bathrobes
Complimentary toiletries
Hair dryer
Bathroom phone

In-room massage available
Sewing kit
Slippers
Separate bathtub and shower
Extra towels/bedding in room
In-room childcare (surcharge)
Electronic/magnetic keys
In-room safe (laptop compatible)
Satellite television service
Trouser press
Window opens
Iron/ironing board
Desk
Non-smoking only
Rollaway beds available
Cribs (infant beds) available
High-definition television
Wireless high-speed Internet access (complimentary)
Wired high-speed Internet access (complimentary)
Egyptian-cotton sheets
Pillow menu
LCD television
City view
Sea view
Mountain view
Ocean view
Garden view
Pool view

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Dining

North Food & Wine - Located at lobby level, overlooking the Marina, the restaurant offers breakfast, lunch, and dinner from early morning till late. Dining includes a buffet breakfast, à la carte lunch menu, and Australasian cuisine for dinner. Japanese buffet is also available. Alfresco dining on the deck offers views of the marina and mountains. Open kitchens allow guests to view chef activity, and the bar serves a selection of wines, beers, spirits, and cocktails, along with light snacks.

Pool Bar - At level one, adjacent to the swimming pool area, the bar provides a range of cocktails, other beverages, and light snacks, from late morning till early evening.

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Shangri-La Hotel, The Marina, Cairns, Australia, Dining Restaurant

Recreation

Nearby recreational opportunities include the 3-km boardwalk along the Esplanade for walking/jogging, workout areas positioned along the boardwalk, a public saltwater lagoon pool, and an unsupervised children's playground. Aerobics takes place at the Esplanade in outdoor classes, and admission can be arranged through reception. Basketball is available within 1 km of the hotel at the convention facility/stadium, where racquet sports are also available, including squash. Bicycle rentals are available in the city, within 2 km of the hotel.

Marlin Marina, directly outside the hotel, is the pick-up and drop-off area for various water sports activities such as scuba diving and snorkeling, and helicopter sightseeing is also located at the marina, within 200 meters of the hotel. Fishing charters can also be arranged at the marina. A golf driving range is available at Half Moon Bay Golf Course, within 8 km. Hiking/biking trails are at Red Arrow, a mountain walk within 5 km of the hotel.

Bird watching opportunities are available at the Esplanade and also at Centennial Lakes, within 7 km of the hotel. The Botanical Gardens offers a range of walking tracks, and Centennial Lakes includes a boardwalk through swamp areas. The hotel can assist with tours that include horse riding, sky diving, rafting, and canoeing, all within 10 km of the hotel, at Yorkey's Knob and other locations. Tours to the Great Barrier Reef, which is approximately 30 nautical km, or 80 minutes by boat, can also be arranged. Golf is available for nonmembers at the Paradise Palms golf course, located approximately 15 km from the hotel.

Golfing nearby
Golf - driving range nearby
Sailing nearby
Scuba diving nearby
Snorkeling nearby
Swimming nearby
Racquetball/squash nearby
Tennis nearby
Running track/path nearby
Basketball nearby
Aerobics nearby

Scooter/moped rentals nearby
Hiking/biking trails nearby
Bicycle rentals nearby
Horse riding/rental nearby
Parasailing nearby
Helicopter/airplane tours nearby
Skydiving nearby
Bird watching nearby
Fishing nearby
Playground nearby
Table tennis on site

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Shangri-La Hotel, The Marina, Cairns, Australia, Recreation Fitness and Wellness

Spa

Full spa services are available, including body scrubs and wraps, plus Aromatherapy, Ayurvedic, Thalassotherapy, and facial treatments. Massage is also offered, in indoor treatment rooms or out on the beach. Advanced reservations required for massage or spa.

Number of treatment rooms - 4
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs

Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Massages
Body treatments
Facial treatments

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National Rating

Official Australia STAR Rating provided by AAA Tourism Pty Ltd

AAA Tourism Pty Ltd assigns an official STAR Rating for accommodations in Australia. This Hotel property is rated 5 stars.

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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Shangri-La Hotel, The Marina

4.2

out of 5

avg. guest rating

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Showing 1 - 10 results (of 45) · See more Shangri-La Hotel, The Marina reviews

Joan and Neil Go from Melbourne, Australia

5.0

out of 5

“We will be back”

From the moment we arrived till the time we departed the staff of the Shangri La went out of their way to make sure our holiday with them was wonderful. No request was too small or too large, whether we needed to make a tour booking, borrow scissors or ask the chef of the restaurant to provide us with some foil to cook our freshly cooked fish in on the esplanade bbq. Thank you and we will be visiting Cairns and the Shangri La again. Next time we will bring our extended family.

Area recommendations

The boardwalk / esplanade is beautiful. Everyone should visit.

A Traveller from Australia

5.0

out of 5

“Best Location In Cairns”

My stay at the Shangri La in Cairns was fantastic. The location of the hotel is perfect - very close to the Reef Fleet Terminal, also several good restaurants and bars on the ground level of the hotel. The Esplanade and lagoon are close by too. I stayed in a Superior Bayview Room which was quite spacious and had a northerly aspect, therefore receiving the sun on the balcony in the afternoons. My room was on the second level and had nice views across the water. My hotel room was clean and well equipped, especially with new flat screen televisions. The pool area was great, offering lots of seating both in the sun and shade. Pool bar staff were very helpful, offering fruit and cool scented face washers regularly. Staff were very friendly and welcoming. Overall a great place to stay when in Cairns.

Jose Luis D. from St. Louis, MO

5.0

out of 5

“nice choice”

a great hotel in a fantastic location, everything handy and convenient, the terminal is in front to take the tours to the reef and the main city area is just one block away. Ideal one for me.

Area recommendations

city center, everything happens there

When to go

the best time is in summer, since winter cna be windy

Anne B from Brisbane Australia

5.0

out of 5

“A lovely place to put your feet up, with a view as well.”

We found the Shang Ri La hotel staff wonderful, extremely helpful and professional. The location was spot on for dining with many options available for any cuisine and is in walking distance to a wide variety of shopping . The hotel is right on the marina with lovely views and our marina view room was spacious and modern.

Area recommendations

The esplanade area was lovely, also there were markets on the Saturday which had a nice variety iof goods to peruse. Lots of dining options.

A Traveller from Hobart, Tasmania

5.0

out of 5

“Very comfortable stay in a lovely hotel”

We stayed for four nights at the Shangri La Cairns in an Horizon Club room. The room overlooked the Marina and was very spacious, quiet, modern and comfortable. The Horizon Club room rates include breakfast and a 'happy hour' for guests from 5pm. to 7pm each evening - this included free drinks and canapes. The hotel was well presented, the staff helpful and we would highly recommend it when staying in Cairns. It pays to ask for a quiet room when booking as some of the Marina facing rooms are over the nightclub on the board walk area, which can be very noisy. I would highly recommend this hotel to anyone visiting Cairns.

A Traveller from Adelaide SA

3.0

out of 5

“Great Hotel but not usual Shangri-la”

Had a great stay in Horizon Club room overlooking marina on Mezzanine level. Very noisy from open bar areas down stairs, even with doors closed and curtains drawn. Could hear everyone walking along wooden floor in corridor at all hours. Attentiveness at food service area on ground floor quite average for class of hotel. Geat location close to all of the CBD features and room layout was very chic. If you are not fussed about sleeping its a very nice hotel but not up to usual Shangri-la standard

Area recommendations

Get out of the Cairns Central area and experience the countryside in Kuranda and the beautiful scenery on the drive to Port Douglas.

Getting around

Hire a car and explore the many rainforest and sea side highlights

Kym H from Sydney, Australia

1.0

out of 5

“Sad and tired both in service and maintenance”

We booked into a 5 star hotel and received a 3 star experience. Marina view rooms are highest category. Our room was poorly maintained, tired bathroom in need of renovation and a good clean. Mould is difficult to contain in the tropics but in other 5 star hotels they manage it. Shangrila Cairns has not. Stayed 3 nights and on second day had to call housekeeping at 3pm to service the room which was done very cursorily at 4pm. Had to ask for a second hand towel as two people and they forgot to leave a face washer at all. Found lost clothing from previous occupier under bed so clearly houskeeping supervision is poor. Phone by the bed had to be repaired at our request. Public areas also suffer from a lack of maintenance. Pool loungers' fabric is faded, poolside toilets faulty with 2 of 3 cisterns running through. Pool towels old and both had holes in them. Door corners in corridors have been damaged by cleaning carts. One trip to the bar found service was hopeless with us having to pay for 3 drinks for 2 people due to miscommunication / lack of staff knowledge. The final gem was at checkout. Our room was prepaid so only the bar bill from the three drinks above was on the account. We offered AMEX and told there was a surcharge. Offered VISA and again told there was a surcharge. As my Expedia history will attest in the past few months we have stayed at hotels rated between 2 and 7 stars and have not been asked to pay a surcharge. Maybe it only applies to substandard hotels.

Dining

We dined at Olivers (French / Modern Australian cuisine). Enjoyed it so much the first night we returned the second night and were not disappointed. Excellent food, wine and great professional service at a very affordable price.

A Traveller from Japan

5.0

out of 5

“Living the Life In Cairnes!”

Great service and friendly staff. Located near to everything we wanted to do and the staff was more than able to help make arrangements for tours and events.

Getting around

You can walk anywhere worth going. The taxis are expensive so unless you are planning on leaving the city or making multiple runs to the airport, highly suggest walking.

A Traveller from Canberra, Australia

5.0

out of 5

“Good spot, great choice”

Good choice

A Traveller from Chicago, IL

4.0

out of 5

“Great View, Great Location”

The hotel is conveniently situated near the Central Downtown area of Cairns. All the local main attractions i.e the Esplanade, Marina, Restaurants, shopping and Casino are all within 10 min or less walk. The Hotel is very clean on the inside, however it could use a little polishing up on the outside. Concierge service was excellent. There is also a tour booking desk next to the check-in desk. The rates for the tours were comparable to other local tour companies. The rooms were decent size and include both wired and wireless internet for free. If a Marina View room is available, get it, the view is fantastic. The bathrooms could have been better but were not bad. It had a separate Shower and bathtub. The tub was relatively deep and big. Larger than i would have expected. Room service is pretty fast and the food is on par with that of most 4 and 5 star hotels. The beds were comfortable, but the pillows were too soft. The only drawback was the television. For what you pay id expect to get a flat screen with a few dozen channels(Basic Cable). What i actually got was a CRT with local channels only. There were some movies available but nothing of real interest. The restaurants in the hotel were above average as well. I'm actually going back to Cairns soon and will more than likely stay there.

Area recommendations

Northern Beaches Green Island

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