Outdoor pool, open 7 AM to 9 PM, pool loungers

Reviews of Drift Palm Cove

Drift Palm Cove
Cnr Veivers Rd Williams Esp, Palm Cove, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 330 out of 734 reviews" "
Rating 8 - Good. 251 out of 734 reviews" "
Rating 6 - Okay. 94 out of 734 reviews" "
Rating 4 - Poor. 39 out of 734 reviews" "
Rating 2 - Terrible. 20 out of 734 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We like every thing specially gorgeous surroundings
Stayed 13 nights in Mar 2024

6/10 Okay

Willie

Pricey for what you get
Stayed 2 nights in Mar 2024
Response from Drift Palm Cove on 3 Mar 2024
Dear Willie,Thank you for your review of Drift Palm Cove, we are sorry to hear that you had not enjoyed your stay with us. Thank you for the feedback that you have provided. Kind Regards,

10/10 Excellent

Nadia

Liked: Cleanliness, amenities, property conditions & facilities
Response from Drift Palm Cove Team on 7 Feb 2024
Hi Nadia,thank you for taking the time to review your stay with us.We will see you on your next visit to Drift Palm Cove.All the best for now!Kind RegardsDrift Palm Cove Reservations

8/10 Good

Dale

Travelled with family
Liked: Amenities
Close to good food spots. Great pool. Just needs a little TLC to bring it up to a very good stay option. Our room had mouldy outdoor furniture which was not inviting and which we couldn’t use for the whole of over stay making outside eating, reading etc a non option.
Stayed 7 nights in Jan 2024
Response from Drift Palm Cove Team on 7 Feb 2024
Good afternoon Dale,sounds like you had a lovely stay although we note that the outdoor area was not favourable. I have passed this information to our Housekeeping and maintenance team to look into.Should you have any situations like this arise please remember we are always here to assist in making your stay more comfortable.Kind RegardsDrift Palm Cove Team

2/10 Terrible

Maria

Disliked: Cleanliness
Stayed 6 nights in Dec 2023
Response from Drift Palm Cove on 7 Feb 2024
Hi Maria,thank you for your review.

4/10 Poor

Taryn

Travelled with family
Disliked: Cleanliness, room comfort
Average
Quite disappointing this time round. We have stayed at Drift a few times before as it is reasonably priced and comfortable for the family. This time however there was a lot of things that needed addressing however weren't in our 3 night stay- the spa wasn't working, the lift was out of order, when we got to the room the patio was dirty, the dishwasher was out of order, no tea towels, the toilet water kept running constantly, the stove top didn't work and very limited kitchen items. The check in was VERY slow. On the second night we couldn't get into our floor through the fire exit as the door handle on the outside has come out (and we couldn't use the lift as out of order). Was able to pry it open and then jimmy the door and lock so others weren't locked out. As it was 7pm there was no reception and I contacted the after hours however the solution was to put a hand written note on the door telling people to leave it open and it stayed there for the remainder of our trip. In saying all this, we were very understanding of the faults given the recent extreme weather event and wanting to support local tourism. Would still recommend a stay here as it has a great pool for families to hang at in the absence of the stinger nets at the beach. We have stayed in the same accom type (2 bedroom apartment) several times and it really just depends which room you are allocated as our first room was great, second room ok (bit smelly but otherwise fine) and this time round as many issues ;(
Stayed 3 nights in Dec 2023
Response from Drift Palm Cove on 7 Feb 2024
Hi Taryn,we are terribly sorry to hear that your most recent stay did not meet your normal expectations of a stay with us at Drift.I have passed on this feedback to the managers of each department to address.We do hope that you will be back and that we are able to make your next stay a much more pleasant experience.Kind RegardsDrift Palm Cove

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hands down, the best pool and spa in Palm Cove. Staff were lovely and attentive.
Stayed 5 nights in Dec 2023
Response from Drift Palm Cove on 7 Feb 2024
Hi Mary,apologies on delay responding, we are so happy to hear that your stay was a wonderful experience.Kind RegardsDrift Palm Cove

6/10 Okay

Kate

Stayed 4 nights in Sep 2023
Response from Drift Palm Cove on 7 Feb 2024
Thank you for taking the time to review your stay with us!Kind RegardsDrift Palm Cove

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023
Response from Drift Palm Cove on 7 Feb 2024
Thank you for a great review we are so pleased you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Drift Palm Cove on 8 Nov 2023
Hi David,Thank you for taking the time to review your stay, we're glad you have enjoyed your time here.Kind regards,Drift Palm Cove

10/10 Excellent

Cassandra

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with an amazing pool and outdoor space. The room was lovely and clean. Great quiet location and close to walk to the beach and restaurants.
Stayed 1 night in Oct 2023
Response from Drift Palm Cove on 3 Nov 2023
Dear Cassandra, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful feedback that you have provided regarding the pool, room and cleanness. We do hope to welcome you back again in the future. Kind Regards,

10/10 Excellent

Margaret

Travelled with partner
Liked: Amenities
Great Resort, staff in particular were excellent. Extremely helpful and friendly. Pool was clean and there was always a shady part to swim in. Restaurants and cafes in the vicinity and the location on the promenade was brilliant.
Stayed 10 nights in Oct 2023
Response from Drift Palm Cove on 1 Nov 2023
Hi Margaret,Thank you for your feedback! We're glad you have had a great time here at Drift.We hope to see you again.Kind regards,Drift Palm Cove

10/10 Excellent

Dusan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was out 3rd time in Palm Cove and 2nd in Drift Palm Cove. We love the hotel, very clean spacious room, big swimming pool, spa and gym. We will come back again.
Stayed 5 nights in Oct 2023
Response from Drift Palm Cove on 31 Oct 2023
Hi Dusan,Thank you for taking the time to review your visit! We're happy to hear you loved your stay with us and we look forward to seeing you again soon.Kind regards,Drift Palm Cove

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool and tropical garden was great
Stayed 5 nights in Oct 2023
Response from Drift Palm Cove on 24 Oct 2023
Thank you for your review we are so pleased you loved the pool and grounds.we look forward to your return someday.

8/10 Good

Jill

Stayed 5 nights in Sep 2023
Response from Drift Palm Cove on 2 Nov 2023
Hi Jill,Thank you for choosing to stay at Drift Palm Cove! We're glad you enjoyed your time here.Kind regards,Drift Palm Cove

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Beautiful pool and surrounding trees! Easy walk to restaurants.The front staff were very helpful! The room would benefit from some upgrades - bathroom, kitchen and sofa
Stayed 7 nights in Sep 2023
Response from Fiona on 16 Oct 2023
Good morning Aaron, We are delighted to hear your recent stay with us was enjoyable and we thank you for taking the time to provide this review. It is great to see you received fantastic service while you were here and that our team were always happy to help. Thank you for the lovely review and we look forward to welcoming you back to Drift Palm Cove again soon.

10/10 Excellent

Emma

Stayed 8 nights in Sep 2023
Response from Drift Palm Cove on 17 Oct 2023
Hi Emma, Thank you for your 5/5 star review, we are delighted to see that you enjoyed your stay. We hope to welcome you back

6/10 Okay

Troy

Liked: Cleanliness, property conditions & facilities
We liked the apartment we had and the general facilities however the things we didn’t like was the occupants that live in an apartment that overlooks the spa due to their disturbing and aggressive behaviour with our kids while they were in the spa and the second issue was there were renovation works taking place in the adjoining apartment early mornings (approx 7am) on several occasions that reception couldn’t confirm were approved or would be addressed on our behalf. I believe the issues we had were created by owner occupiers of several apartments as this resort is strata titled meaning each apartment is individually owned. We were not aware of that when booking.
Stayed 10 nights in Sep 2023
Response from Drift Palm Cove on 25 Sept 2023
Hi Troy, Thank you for leaving a review on your recent stay with us. We are glad that you enjoyed the apartment and facilities. We are disappointed to read that there were some issues with the occupants of another apartment, we will follow up on these comments. Kind regards

8/10 Good

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
We had a fantastic stay at Drift Palm Cove. Although the room was tired and needs a freshen up, we loved the location and the staff were excellent.
Stayed 11 nights in Sep 2023
Response from Drift Palm Cove on 17 Sept 2023
Hi Nicole, Thanks for your review on your recent stay with us. We are glad to read that you enjoyed your stay here, and our staff and location met your expectations. We hope to see you again, Drift Palm Cove

8/10 Good

Jackie

Travelled with partner
Liked: Amenities
The hotel was in a great position opposite the beach. The pool and garden was beautiful. However, our apartment needs refurbishing. The bathroom is old. The door needs replacing, the shower needs updating, the toilet seat even needs replacing. The couch was terribly uncomfortable and a bit grotty. The bed was comfortable though.
Stayed 8 nights in Sep 2023
Response from Drift Palm Cove on 14 Sept 2023
Dear Jackie, Thank you for your review of Drift Palm Cove, we are sorry to hear that you had not enjoyed your stay with us. Thank you for the feedback that you have provided regarding the unit, bathroom and couch. We are happy to hear that you had enjoyed the location, pool and garden. We do hope to welcome you back again for a more enjoyable stay. Kind Regards,

2/10 Terrible

Ronda

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Things did not work, mismatched furniture, freezing as could not control air con. Clients could go on and on.
Response from Drift Palm Cove on 12 Sept 2023
Dear Ronda, Thank you for your review of Drift Palm Cove, we are sorry to hear that you had not enjoyed your stay with us. The hotel and management has spoken to all parties regarding the complaints during the stay. Kind Regards,

6/10 Okay

Angela

Stayed 3 nights in Sep 2023
Response from Drift Palm Cove on 10 Sept 2023
Dear Angela, Thank you for your review of Drift Palm Cove, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

2/10 Terrible

david

Liked: Cleanliness
Disliked: Property conditions & facilities
Very friendly staff and hotel is clean.. Unfortunately the hotel room was run down BAD!! Walls and ceiling in need of a paint job, water stains and even hole in plaster. Couch has stains all over it.. It claimed to be a two bedroom but was a one bedroom with a two meter by two meter dungeon, closed off by glass doors! Do not hire the two bedroom room if you have kids.. the bed just fits in it.. Hotel is beautiful but very shame the room was run down BAD! Plenty other hotels with much better rooms for the price you pay!! Stay away!!
Stayed 2 nights in Aug 2023
Response from Drift Palm Cove on 4 Sept 2023
Hi David, Thank you for your honest review, as guest feedback is always important to us. We are disappointed to read that your stay did not meet your expectations, and the apartments cleanliness was not to a high standard. We will be sure to follow up on these comments and rectify where possible.

8/10 Good

Paul

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Great location and relaxing environment, but needs maintenance and some TLC.
Stayed 2 nights in Jul 2023
Response from Drift Palm Cove on 8 Aug 2023
Dear Paul, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your recent stay with us. It's great to hear that you had enjoyed the location and the relaxing environment. Thank you for the feedback regarding maintenance, we are currently working through units. We do hope to welcome you back again in the future. Kind Regards,

8/10 Good

Kara

Liked: Cleanliness, property conditions & facilities
Beautiful entry and pool area, across the road from the beach and close to Palm Cove restaurants. Easy check in and convenient parking. Enjoyed the room balcony overlooking the pool area. Room was really clean with two exceptions - dirty dishes in cupboard (probably because the supplied dishwashing powder doesn't clean well), and aircon vents need a good maintenance clean.
Stayed 3 nights in Jul 2023
Response from Drift Palm Cove on 27 July 2023
Hi Kara, Thanks for your review on your recent stay with us. We are delighted to read that you enjoyed our location, facilities and apartment. We will pass your comments on regarding the dishes and air conditioning to be followed up on. We hope to welcome you back soon

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a short stay, but very friendly reception staff and lovely spacious room. Will be back sometime.
Stayed 1 night in Jun 2023
Response from Drift Palm Cove on 14 July 2023
Hi Natalie,It was great to have you here with us and we certainly appreciate the time you have taken in posting your review on Expedia. It is great to see you received fantastic service while you were here and that our team were always happy to help.I hope that we are able to welcome you back again soon for your next Palm Cove visit.

8/10 Good

Achaman

Liked: Cleanliness, amenities, property conditions & facilities
Great experience!
Stayed 7 nights in Jul 2023
Response from Drift Palm Cove on 15 July 2023
Dear Achaman,Thank you for the great review of your recent stay with us, it is always appreciated. I was pleased to see that you enjoyed your stay and look forward to seeing you back soon.Kind Regards,

10/10 Excellent

THI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel location is beautiful central palm cove and beachfront with restaurants and shop right there. Spacious 2 bedroom apartment was amazing open alfresco doors to courtyard
Stayed 2 nights in Jul 2023
Response from Drift Palm Cove on 12 July 2023
Hi THI, Thanks for your review on your recent stay with us. We are delighted to read you had a great stay, and enjoyed our location and apartment. We hope to welcome you back in the future

4/10 Poor

Trudy

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Drift Palm Cove on 13 July 2023
Good morning Trudy,Thank you for taking the time to review your stay.We look forward to seeing you again soon.

6/10 Okay

Stewart

Travelled with family
Stayed 4 nights in Jul 2023
Response from Drift Palm Cove on 9 July 2023
Dear Stewart, Thank you for your review of Drift Palm Cove. Kind Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The property was lovely however a little dated in places. It was clean and tidy but we found the second bedroom a little small and harder to manage with children so would recommend it for just a couple rather than family. It was a beautiful gardens and the location was great.
Stayed 7 nights in Jun 2023
Response from Drift Palm Cove on 27 June 2023
Dear Anonymous, Thank you for your review of Drift Palm Cove, we are happy to see that you had enjoyed your stay with us. Thank you for the feedback that you have provided, we hope to welcome you back again in the future. Kind Regards,

10/10 Excellent

Fay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, so close to everything. As we had a hire car we were able to drive to Kuranda and surrounds. Would recommend.
Stayed 3 nights in Jun 2023
Response from Drift Palm Cove on 27 June 2023
Dear Fay, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your stay with us. Thank you for the wonderful comments that you have made, we hope to welcome you back again in the future. Kind Regards,

8/10 Good

Antoinette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location. Best of all nearby.
Stayed 2 nights in Jun 2023
Response from Drift Palm Cove on 15 June 2023
Hi Antoinette, Thanks for your review on your recent stay with us. We are glad to read you had an enjoyable experience. We hope to welcome you back again soon

2/10 Terrible

Bree

Travelled with family
Disliked: Cleanliness
The room was not clean. Black mould on the air vent and thick dust on the ceiling fan above the bed. Staff did nothing when I asked if this could be cleaned or if I could move rooms.
Stayed 4 nights in Apr 2023
Response from Drift Palm Cove Team on 1 May 2023
Dear Bree, Thank you for your review of Drift Palm Cove, we are sorry to hear that you had not enjoyed your stay with us. Thank you for the feedback that you have provided, one of front desk team did offer to have housekeeping come through the next day to addresses the issues raised due to the time. We apologies that we were not able to to discuss this onsite. Kind Regards,

8/10 Good

Ibrahim

Travelled with family
Liked: Amenities
Its an older property which is fine as it is priced accordingly. The rooms are qell equipped however need a good clean. It wasnt very clean when we checked in.
Stayed 7 nights in Apr 2023
Response from Drift Palm Cove Team on 1 May 2023
Dear Ibrahim, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your stay with us. Thank you for the feedback that you have provided regarding your stay. We hope to welcome you back again in the future. Kind Regards,

10/10 Excellent

Kyle

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Drift Palm Cove Team on 1 May 2023
Dear Kyle, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 Good

Karen

Travelled with family
Liked: Amenities
Great location and wonderful pool area. Rooms are individually owned and variable standard, ours was old, tired, run down. No single beds in family room.
Stayed 5 nights in Apr 2023
Response from Drift Palm Cove on 23 Apr 2023
Hi Karen, Thanks for your review on your recent stay with us, we appreciate the feedback. We are glad you had a nice stay with us, and enjoyed the location and pool. We hope to welcome you back again soon

8/10 Good

Paula

Stayed 3 nights in Apr 2023
Response from Drift Palm Cove on 14 May 2023
Dear Paula, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel is in a fantastic location with a great cafe underneath. Pool is in a central position with great morning sun.
Stayed 8 nights in Apr 2023
Response from Drift Palm Cove on 20 Apr 2023
Thank you for your review Mark, we are so pleased you loved it.Kind RegardsMichelle

6/10 Okay

Jason

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing holiday accommodation.
Stayed for 3 nights in school holidays (family of 4) in a 3 bedroom apartment. I have stayed in many different hotels as I travel every 2 weeks for work (over 8 yrs) and I don’t think I’ve come across a dirtier/ tired room in my travels. Upon arrival found that the bath was filthy from previous occupant with oil or soap build up. Soap holder was also dirty. Excessive mould on air conditioning vents (son had sneezing fit 15 minutes after we arrived). Housekeeping did clean bathroom & vents after we discussed issues with reception. Hole in bathroom door & ceiling. Stains on bed cushions. Stains on outdoor furniture cushions. Stains on carpet. There is no way this is a 4 star accommodation and does not reflect good value for money. The only upside is the pool which is fantastic.
Stayed 3 nights in Apr 2023
Response from Drift Palm Cove on 17 Apr 2023
Thank you for your feedback regarding your stay, we were disappointed to hear of your cleaning issues and although these were addressed for you during your stay we have passed on this review to the Housekeeping Manager to address with staff.Kind Regard'sDrift palm Cove

10/10 Excellent

Cristina L

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Affordable, and quiet. Great restaurants near by. Access to bus if needed.
Stayed 7 nights in Apr 2023
Response from Drift Palm Cove on 17 Apr 2023
Hi Christina,Thank you for your review. we are pleased you enjoyed your stay with us.

10/10 Excellent

Sandra-Lee, Tuncurry

Liked: Cleanliness
Stayed 5 nights in Apr 2023
Response from Drift Palm Cove on 7 May 2023
Dear Sandra - Lee, Thank you for your review for Drift Palm Cove, we are happy to hear that you had enjoyed your stay with us. Thank you for the feedback that you have provided, we hope to welcome you back again in the future. Kind Regards,

6/10 Okay

Mirza Manar

Stayed 3 nights in Apr 2023
Response from Drift Palm Cove on 16 Apr 2023
Thank you for your feedback of your recent stay.

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! The kids (and mum and dad) loved the pool!! The rooms are spacious, clean and welcoming. Everything is within walking distance and we had the best time!!
Stayed 9 nights in Mar 2023
Response from Drift Palm Cove on 29 Mar 2023
Dear Amy, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your recent stay with us. Thank you for the wonderful feedback that you have provided regarding your stay. We hope to welcome you back again in the future. Kind Regards,

8/10 Good

EDUARDUS

Disliked: Cleanliness
Room was totally not a 2 bedroom apartment. Staff at main desk was not interested in our concerns regarding inadequate 2nd bedroom. No fan and no light and no privacy was a real concern. Other then our disappointment with unresolved matters regarding our concerns we had a great holiday
Stayed 10 nights in Mar 2023
Response from Drift Palm Cove on 26 Mar 2023
Dear Eduardus, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your stay with us. Unfortunately the layout for the 2 Bedroom Family units are all the same. Thank you for your feedback, we hope to welcome you back again in the future. Kind Regards,

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for families. We had a lovely swim in the forest canopy.
Stayed 1 night in Mar 2023
Response from Drift Palm Cove on 26 Mar 2023
Dear Amanda, Thank you for review of Drift Palm Cove, we are happy to hear that you had enjoyed your stay with us. It's great to hear that you had enjoyed the pool and the rainforest feel. We hope to welcome you back again in the future. Kind Regards,

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Nice pool area, close to beach.
Stayed 4 nights in Mar 2023
Response from Drift Palm Cove on 16 Mar 2023
Dear Kimberly, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your recent stay with us. Thank you for the feedback that you have provided the hotel. We hope to welcome you back again in the future. Kind Regards,

10/10 Excellent

Anisa

Travelled with family
Liked: Cleanliness, amenities
Very nice and comfortable stay for family. Quiet, great location. Only one thing we don’t like is there is no light above the dining table which makes it look dark when we have dinner. Overall, we enjoy our stay 😊
Stayed 4 nights in Feb 2023
Response from Drift Palm Cove on 5 Mar 2023
Good afternoon Anisa,We are so glad you enjoyed your stay at Drift Palm Cove and thank you for your feedback. Hope to see you again soon!Kind regards

8/10 Good

Summer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Drift Palm Cove on 19 Mar 2023
Dear Summer, Thank you for your review of Drift Palm Cove, we are happy to hear that you had enjoyed your stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 Good

Karman

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Drift Palm Cove on 13 Mar 2023
Thanks for your review on your recent stay, we appreciate it!