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Reviews of Pueblo Bonito Rose Resort and Spa - All Inclusive

4 out of 5
Pueblo Bonito Rose Resort and Spa - All Inclusive
Playa El Medano S N, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1006 reviews" "
Rating 8 - Good. 246 out of 1006 reviews" "
Rating 6 - Okay. 141 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 46 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sepi

Travelled with partner, Travelled with group
The pool, ambience and location are excellent. the beach is right on front of the hotel. The food was surprisingly bad. breakfast buttet was fine but the lunch and dinner quality was poor. the serice was hit and miss. We went with a large group and most people in our group had service issues.
Stayed 3 nights in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose has been worn hard a little, but great swimming beach, amazing staff. The food was great, and a $5-$10 Uber to the party strip/marina. You have access to all the other resorts in the PB line-up, busses leave hourly. I like it that other local Mexican families from all over Mexico vacation there too.
Stayed 3 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 20 May 2024
Dear Jacob, Thank you very much for your lovely review. I am delighted to know that you enjoyed our sister hotels. I am glad to know that you had a lovely time with us and that you very much enjoyed the location, the food, the view and especially the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Warmest regards,

10/10 Excellent

Taylor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff nice place
Stayed 8 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 20 May 2024
Dear Taylor, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, staff, food and drinks. Property is tired and needs a major overhaul.
Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 20 May 2024
Dear Elizabeth, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 18 May 2024
Dear Deanna,Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Adelina Carmen

Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 16 May 2024
Dear Adelina C, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Alexandra

Travelled with family
Staff was friendly, drinks and food could be improved. We were locked out of our room 4 times.
Stayed 7 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 13 May 2024
Dear Alexandra, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

10/10 Excellent

Diane Shaffer, West Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Nice theme parties for dinner. A great pool area.
Stayed 7 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 13 May 2024
Dear Diane S, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Joe Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very awsome staff and rooms are clean
Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 11 May 2024
Dear Joe L, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Scott Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 13 May 2024
Dear Scott L, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Jeffrey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved where we stayed… I would like to point out that we did visit PB Sunset and we were very disappointed because the heaters in two large pools were broken- water heaters as freezing. Also the shuttles took forever to get transportation from one location to another.
Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 8 May 2024
Dear Jeffrey, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

10/10 Excellent

Ramona, Snohomish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 7 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 7 May 2024
Dear Ramona, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Victoria Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were incredible and so welcoming. It's a very beautiful resort and being able to utilize the other properties was very nice as well! It's walking distance from the marina and downtown. The only downsides for us, the food was ok. Not terrible, not great. The options were also limited unless you paid extra. The vendors on the beach you almost have to completely ignore which feels rude! But being right on the beach is wonderful We would for sure come back!
Stayed 4 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 29 Apr 2024
Dear Victoria, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

4/10 Poor

Wayne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room had a smell, Broken tiles at the patio (cut my foot), staff working on units loudly during what I consider vacation sleeping hours. Staff had a few amazing people but the majority of them seemed annoyed when conversing. entertainment was not up to par with neighboring resorts. Hot tub was colder than the pool, only hot tub available was at a charge in the spa that closed at 7. Had zero explanation of the resort, restaurants, pools, spa, beach... only way to get this was to sit through a timeshare offering that they charged you a deposit on. I got sick from the food the first night and couldn't make our appointment. Never got any calls or inquiries as why we couldn't make it. we left the resort the second day and paid for a day pass at a resort we had previously visited and that was the best part of resort days we spent with P B R.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Wayne, On behalf of everyone at Pueblo Bonito Rosé Resort & Spa, we want to thank you – for your constructive criticism. We always aim to offer an incredible experience to all our guests and we’re truly sorry that you felt we were not accommodating to your needs. Your comments are greatly appreciated, and you can rest assure we will redouble our efforts to ensure that every guest enjoy their stay with us. We are looking forward to having you as our guest again and make every effort to exceed your expectations.Sincerely,

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
First room we had after check in smelled like a musty odor. The front desk sent someone to come and check out the room. Which they did. The two men that were sent over also smelled the odor as well and wanted to spray the room with a perfume scent. I AM allergic to most scents, so we went to the front desk and requested a room change. Which they did accommodate us.
Stayed 4 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 22 Apr 2024
Dear Lorraine,Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

10/10 Excellent

Elisa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 22 Apr 2024
Dear Elisa, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Natalie

Stayed 5 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 3 May 2024
Dear Natalie, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 8 Apr 2024
Dear Emily, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Shea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort for college spring break while also being extremely family friendly
Stayed 4 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 8 Apr 2024
Dear Shea, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Pritee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!!
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 4 Apr 2024
Dear Pritee,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Jody Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about this place! They have great food, excellent service, excellent beach access, and just a wonderful atmosphere.
Stayed 7 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 4 Apr 2024
Dear Jody L, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

6/10 Okay

Avalon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I know everything about the add to this place says luxury, but please note that it is not. The rooms are dated and if you are unlucky may have a smell. Luckily front desk helped to new room, that they said was upgrade, but honestly was just a change in floor. Bring your own shower gel, shampoos and conditioner. Food options were tasteful but just super limited, unless you want to shuttle around from one property to next with a shuttle service that actually gets booked out, then you are stuck feeling like you're having same food on repeat. Felt hotel was overpriced. No shows during the evening and vendors blocked every aspect of the beautiful view.
Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 4 Apr 2024
Dear Avalon, On behalf of everyone at Pueblo Bonito Rosé Resort & Spa, we want to thank you – for your constructive criticism. We always aim to offer an incredible experience to all our guests and we’re truly sorry that you felt we were not accommodating to your needs. Your comments are greatly appreciated, and you can rest assure we will redouble our efforts to ensure that every guest enjoy their stay with us. We are looking forward to having you as our guest again and make every effort to exceed your expectations.Sincerely

8/10 Good

Sara, Fayetteville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for college kids on spring break.
Stayed 4 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 27 Mar 2024
Dear Sara, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Chris Mark Donato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1 - Convenience; Close to downtown. 2 - Pool side services are great. 3 - Variety of restaurants 4 - Affordability 5 - Friendly staff 6 - Nice fitness gym to stay in shape Cons: 1- Have to pay an extra 800 pesos per person or $50 for the Italian restaurant Fellini so not truly all-inclusive. 2 - Got ocean view but wasn't able to see the ocean at all. 3 - Limitations on how many drinks you can take to your room.
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 19 Mar 2024
Dear Chris M, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

6/10 Okay

Alexa

Travelled with group
Liked: Cleanliness
When we arrived to our room, there were no towels (hand, bath, etc.), no shampoo or soaps. The room was clean, but still missing amenities. Room service took forever with bringing us water bottles and towels. The food was subpar, nothing over the top. The location is convenient, as you can walk along the beach to get to the main area with all the bars and clubs.
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 19 Mar 2024
Dear Alexa,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

8/10 Good

maria

Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 4 Apr 2024
Dear Maria, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bonito rose did not offer many options for restaurants besides the buffet. And when I made a reservation for the one restaurant it did offer, the man who took my reservation did not tell me there was an added charge to eat there and was not included in the all inclusive package. So we had to pay an extra $25 per person. And the food was not great on top of everything. Otherwise, hotel and staff were very nice and always happy to serve us.
Stayed 3 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 5 Mar 2024
Dear Lindsey,Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Pretty small quarters for 4 adults. Parents traveling with adult kids. The staff friendly but not as clean as usual.
Stayed 7 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 29 Feb 2024
Dear Stephanie, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

4/10 Poor

Matthew, Calgary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Food was terrible and old
Stayed 5 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 26 Feb 2024
Dear Matthew,Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by all of the staff!
Stayed 7 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 20 Feb 2024
Dear Peter, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 15 Feb 2024
Dear Michael, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We chose the Rosé based on some reviews, but after the first 2 days decided to ask about moving to the Blanco (Pueblo Bonita Los Cabo’s) next door. Our room at the Rosé was very dated, which I can deal with except it wasn’t very clean. I’m not super nit picky, but the corners of the countertop, mirrors and trim were not ok. Things just seemed worm out. The property was fine, they tried with special dinner events and live shows - but it all just fell a little short. And the food, while plentiful, was not great. Very bland and repetitive. The people were great and the location awesome, the whole place needs an update!
Both the sconces in the bathroom were broken and just propped in place.
This is what most of the corners in the room looked like.
Things were cute, but chipped and broken.
Stayed 6 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 14 Feb 2024
Dear Kim, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

10/10 Excellent

Josefina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food was great, over all very nice!
Stayed 3 nights in Dec 2023
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 9 Feb 2024
Dear Josefina, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. It’s a small resort but had everything we needed and the staff is awesome
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 7 Feb 2024
Dear Barb,We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. I am delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again…Warm regards,

6/10 Okay

anna, LOHMAN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We were moved to Pueblo Blanco, next door, when we asked for a handicap accessible room. It's a great proximity to town of Cabo and but a very small hotel and somewhat dated. The dining options were limited and service was slow. No swim up bar but that's not a big deal to me. It's too cold in January to spend much time in the pool anyway. The town of Cabo was a let down for a non-party, bar- hopping person. No charm. I preferred Puerto Vallarta. They also had no ADA accessible rooms. The staff really tried but we had a person with a walker and they put us in a room that required we walk up 6 steps to get to the room. That was the best they could do. The room also had a bathtub shower and they couldn't offer a shower chair. They said they'd give me a plastic lawn chair. I ended up walking to Walmart and buying one. The staff tried their best but I wont be back to the resort. I don't expect US ADA standards when I go to Mexico until they want US prices for the stay. For $800 a night, you need to be able to muster up to US standards. I do recommend staying at Medano beach front resort because it was very swimmer friendly (still too cold to swim) and had a beautiful view.
Stayed 3 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 6 Feb 2024
Dear Anna,Thank you for booking your stay with us and for taking the time to tell us about your experience. We are sorry that on this occasion you were disappointed with your stay. We treat all feedback with the utmost seriousness, and we have noted your comments. We deeply apologize we did not meet your expectations on this occasion we hope that this will not deter you from staying with us in the future and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Sara

Travelled with group
Liked: Amenities, property conditions & facilities
Very clean and loved the large clean beach.
Stayed 8 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 6 Feb 2024
Dear Sara,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good food
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 6 Feb 2024
Dear Jerry,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Steven

Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 20 Mar 2024
Dear Steven, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Bethan Elen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had friendly staff, good food choices, and was located on the beach/close to town.
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 6 Feb 2024
Dear Bethan E, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some friends and I came for a girls trip and we had the most fantastic time. Not only is the property in an amazing location but it’s close to a lot of bars and clubs if you are looking for night life. The staff was so kind, we loved Diego our server and well as all the staff at the Los Cabos property. There is so much to do and we loved it!!!
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 31 Jan 2024
Dear Gemma, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time for all!
Wonderful experience! Was my first trip and loved every day and evening. All employees are great, friendly and helpful. Will definitely recommend to my friends!
Stayed 7 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 31 Jan 2024
Dear Darlene, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

8/10 Good

Emma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great besides the beds, they were hard as a rock and made it hard to get a good nights sleep. The service, food, and drinks were all amazing!
Stayed 5 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 30 Jan 2024
Dear Emma, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location on the beach
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 29 Jan 2024
Dear Jennifer, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Brian Edward, Pasco

Travelled with group
Liked: Cleanliness, staff & service, amenities
We love the location, the staff and service are amazing. However, I think there’s some work that needs to be done around there. It was leaking around our toilet. Our coffee pot was dead when we got there, a friend in another room‘s coffee pot died after a few days. We had a handicap shower, and the water came out all over the floor every time we showered. The beds are hard and the pillows were not my favorite. The location, the view, and the staff and service are all excellent like I said!!!!
Response from Fernando Pelayo, General Manager on 23 Jan 2024
Dear Brian,Thank you for taking the time to express your concerns. We greatly appreciate your feedback, and please rest assured that we are working on this particular matter. Guest satisfaction is our utmost priority; We hope you give us the chance to welcome you again in the future and provide you with an outstanding vacation experience.

10/10 Excellent

Joana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 24 Jan 2024
Dear Joana, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
liked the soup
Stayed 7 nights in Jan 2024
Response from Fernando Pelayo, General Manager on 23 Jan 2024
Dear Robert,Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Good - excellent staff and friendly service - clean, nice size rooms with WiFi, a safe big enough for a laptop and a kitchenette and fridge. - huge gym - lots of options to eat at the hotel and sister hotels - walking distance along the beach or through town to shop, spa, and downtown. - daily activities and live entertainment in the evenings - felt safe - not too crowded in January - Araceli was our server on the beach and she was amazing!! - Erick the omelette guy made me breakfast every morning! Not so great - property is a bit dated, but well maintained and clean - Buffet was ok. It’s a buffet so it’s to be expected. there were nights when the food was really good. Pastor, Birria tacos, roasted pork and seafood night (at sunset) were great. - The beach was crawling with vendors selling stuff. After 2 - 3 days of whistling to get your attention and shoving merch in your face, I was wishing I could just relax in peace. We usually got a beach chair in the back row, but there were a few brave vendors passing the ropes and hovering over us to buy stuff. We were always polite and said no thank you but it got to be a bit much at the end. - Random things like not having enough towels, the bedspread was very stained, missing bedspreads in one of the rooms, beach towels required a towel card one day, but not the other. - Tipping is a mystery
Stayed 7 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 16 Jan 2024
Dear Jennifer, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home.Sincerely

8/10 Good

Daisy

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 17 Jan 2024
Dear Daisy, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Tanner

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff and service at this resort are exceptional. Very family friendly, fun pool area and the location is great. Hotel is in need of some updating and we found the rooms dirty. Baseboards, lights, drapes were filthy and the rooms smell like mildew.
Stayed 6 nights in Jan 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 15 Jan 2024
Dear Tanner, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,