Outdoor pool
Check availability

Reviews of Pueblo Bonito Los Cabos Blanco - All Inclusive

4 out of 5
Pueblo Bonito Los Cabos Blanco - All Inclusive
Playa El Medano Sn Apartado, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

J jesus

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the waiters are very friendly good food and service
Stayed 7 nights in May 2024

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upgrade was fantastic, staff was so helpful
Stayed 7 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 20 May 2024
Dear Kari,Thank you for your kind review. We are all thrilled to know that you and your family had a most wonderful time. Your lovely words for all the members of the team are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Debbie, Coldstream

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 18 May 2024
Dear Debbie, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Mukesh Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely Impressed with the professionalism and the staff was extremely humble with excellent optimistic attitude. The concierge helped me a lot and kudos for the same.
Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 17 May 2024
Dear Mukesh R, Thank you very much for your review and for taking the time to share such warm and caring words towards the members of the team with the community. We are all incredibly happy to know you enjoyed lovely and joyful interactions with our team who always strives to deliver lasting memories for our guests. We sincerely look forward to your return.Best regards,

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, the staff always greats us by name. We come at least once a year, our waiter Blas is friendly and his service is always quick and remembers what you like.
Stayed 5 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Rosé on 17 May 2024
Dear Carlos, Thank you very much for your fabulous review and for your lovely words towards the team members. We are very pleased to know that you felt every step of the way the Pueblo Bonito touch and you felt like at home during your stay. We also very much look forward to your return. Warmest regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal muy amable. La comida excelente. La habitación excelente.
Stayed 3 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 14 May 2024
Estimada Maria, Es por su preferencia que seguimos mejorando y creciendo para superar sus expectativas en cada visita y garantizar su satisfacción. Estaremos encantados de abrirle nuestras puertas y darle una cálida bienvenida, este es su casa lejos de casa.Atentamente,

10/10 Excellent

Jerilyn Mekessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My first time in Cabo and Pueblo Bonito was so amazing that I plan on being there at least once a year! The staff are so helpful and friendly, the food and drinks did not disappoint! You absolutely want to stay here.
Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 13 May 2024
Dear Jerilyn M, We thank you for the kind review, on behalf of all of us here at Pueblo Bonito, we would like to thank you for your appreciation to the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito staff.Best regards,

10/10 Excellent

Terry L., Mapleton

Travelled with family
Liked: Cleanliness, staff & service
Love Pueblo Bonito Blanco but rooms & hotel are looking like they need an update
Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 13 May 2024
Dear Terry L, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

10/10 Excellent

Eduvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Great hotel option.
Stayed 1 night in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 13 May 2024
Dear Eduvey, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!Kind regards,

8/10 Good

Martha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing staff! Would go out of their way to please you. Super friendly. Great beach location 15 minutes walking(?) to the marina/downtown area. Husband unable to walk due to knee issues. Would like to go back once that resolved. Total contactless dining, shopping, etc. Oh and poolside waitstaff for drinks and good food!
Stayed 6 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 10 May 2024
Dear Martha, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 10 May 2024
Dear Ricardo, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Loved the property
Stayed 2 nights in May 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 6 May 2024
Dear William, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 3 May 2024
Dear Hilda, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Mariano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The access we had to the beach was amazing.
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 30 Apr 2024
Dear Mariano, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, staff & service
The hotel is old and their rooms need to be updated, the staff is amazing but the food menu needs some serious help. A lot of the meals tasted extremely blend with no flavor. The food quality has gone down over the past few years
Stayed 4 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 26 Apr 2024
Dear Mike, Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly staff and servers. Every room with a full ocean view. Close to town, but we spend most of our time enjoying the resort itself.
Stayed 4 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 24 Apr 2024
Dear James,We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly atmosphere. You can walk to a lot around it or easily call a taxi. Wish we never had to leave
Stayed 3 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 22 Apr 2024
Dear Autumn, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from our Suite. Nice staff and amenities. Access to beach is great.
Stayed 6 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 16 Apr 2024
Dear Lonnie, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 Excellent

Jaime

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 5 nights in Apr 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 12 Apr 2024
Dear Jaime,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Wendie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, close to everything, staff were amazing.
Stayed 5 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 12 Apr 2024
Dear Wendie, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

2/10 Terrible

Doug

Stayed 8 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 29 Apr 2024
Dear Doug,Thank you very much for your preference, we hope to see you very soon.Best regards,

4/10 Poor

timonthy

Disliked: Property conditions & facilities
Beds were terrible and so was the dinner food
Stayed 6 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 8 Apr 2024
Dear Timothy,Thank you for your comments. We are sorry to learn that our normal high standards of guest care and service were not delivered to you during your stay. Please accept my apologies for this situation. We will ensure that your thoughts are shared within the team as a reminder that we must deliver on each and every guest’s expectations that visit the hotel. We thank you for your comments and hope that you will give us another opportunity to host you and amend your latest views.Sincerely,

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, professional, and happy. Loved them!
Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 8 Apr 2024
Dear Fernando, How wonderful to receive such a kind review. I'd like to thank you for your wonderful rating of your recent vacation and to the services provided during your recent stay. I have passed on your kind words to the team who always try their best to meet our guests’ expectations. Hope to see you soon! Kind regards,

8/10 Good

daniel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the resort is right on the beach in the harbour its convenient if you would like to walk into town. ou can swim in the water here which is a bonus. the rooms are dated and the furniture was dirty...especially the coach. the beds were poor and the sofa bed almost impossible to sleep on comfortably. The staff and food were good. The property needs an update soon.
Stayed 7 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 4 Apr 2024
Dear Daniel,Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Blanca but the property could use a refresh. It is still in an excellent location and I would still stay there
Stayed 1 night in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 28 Mar 2024
Dear Lynne, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,

10/10 Excellent

Scott A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 26 Mar 2024
Dear Scott A, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 5 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 25 Mar 2024
Dear Tracy, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I line the li action and the staff. Could use a refresh
Stayed 3 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 21 Mar 2024
Dear Lynne, Thank you very much for your review and for taking the time to share such warm and caring words towards the members of the team with the community. We are all incredibly happy to know you enjoyed lovely and joyful interactions with our team who always strives to deliver lasting memories for our guests. We sincerely look forward to your return.Best regards,

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the resort was beautiful, clean, and the staff was very helpful. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 20 Mar 2024
Dear Jesse, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

6/10 Okay

Simon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
c
Stayed 4 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 8 Mar 2024
Dear Simon, Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 6 Mar 2024
Dear Karen,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Maria L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind!!😁The food could be improved=room service is great too.
Stayed 5 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 5 Mar 2024
Dear Maria L, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

8/10 Good

Debra Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that we were waterfront and great beach access. Walkable to town and felt safe. Communication with room staff was difficult, had to ask everyday for towels that weren't left in the room. Meals were tasty and well presented. They should have the water bottles more readily available so we don't have to stop at the lobby or bar to pick up each time.
Stayed 7 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 5 Mar 2024
Dear Debra A,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Luis Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 4 nights in Feb 2024
Response from Armando García General Manager Pueblo Bonito Los C on 29 Feb 2024
Dear Luis A, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 20 Mar 2024
Dear Nicole, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Tatiana Tofan

Stayed 4 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 20 Mar 2024
Dear Tatiana T,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and staff here it is clean but could you some updates
Stayed 7 nights in Feb 2024
Response from Armando García General Manager Pueblo Bonito Los C on 21 Feb 2024
Dear Heidi,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First timer and was really impressed. I felt safe wandering about the resort and between the sister hotel next door. I even took the shuttle across to the other sister hotel, Sunset. Had a fab time and employees were very attentive at all locations.
Stayed 3 nights in Feb 2024
Response from Armando García General Manager Pueblo Bonito Los C on 20 Feb 2024
Dear Cassandra,Thank you very much for your lovely review. I am delighted to know that you enjoyed our sister hotels. I am glad to know that you had a lovely time with us and that you very much enjoyed the location, the food, the view and especially the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Warm regards,

10/10 Excellent

carol lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff couldn’t be friendlier and the views and the convenience to walk to other restaurants and shopping ,with fantastic
Stayed 4 nights in Feb 2024
Response from Armando García General Manager Pueblo Bonito Los C on 19 Feb 2024
Dear Carol L, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

8/10 Good

Joanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that this is right on the beach!
Stayed 4 nights in Feb 2024
Response from Armando García General Manager Pueblo Bonito Los C on 19 Feb 2024
Dear Joanne, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Heather

Stayed 6 nights in Feb 2024
Response from Fernando Pelayo General Manager Pueblo Bonito Los on 20 Mar 2024
Dear Heather, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Eliseth, Altadena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were really friendly
Stayed 5 nights in Dec 2023
Response from Armando García General Manager Pueblo Bonito Los C on 12 Feb 2024
Dear Eliseth,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 Excellent

Katrina Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views. Good food. Great service. We had a great time and will likely come back!
Stayed 5 nights in Feb 2024
Response from Armando García General Manager Pueblo Bonito Los C on 9 Feb 2024
Dear Katrina M, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Elna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Feb 2024
Response from Armando García General Manager Pueblo Bonito Los C on 9 Feb 2024
Dear Elna M, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty property Liked to be able to walk to town and marina
Stayed 4 nights in Jan 2024
Response from Armando García General Manager Pueblo Bonito Los C on 9 Feb 2024
Dear Howard, Thank you very much for your preference, we hope to see you very soon.Best regards,

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this was the most terrifying experience of my life. It is extremely unsafe and I am just lucky to be home and alive. Watch what you drink and trust no one. Do not recommend.
Stayed 3 nights in Feb 2024
Response from Customer Service Team on 8 Feb 2024
Dear Crystal, Thank you for taking the time to review your stay. We are genuinely sorry to read your review, and it deeply concerns us as the safety and well-being of all our guests are our top priority. When it comes to alcohol consumption, abusing alcohol can lead to unwanted situations. We appreciate your comments and feedback regarding your experience. Best regards,

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024
Response from Armando García General Manager Pueblo Bonito Los C on 6 Feb 2024
Dear Crystal, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Neerav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Armando García General Manager Pueblo Bonito Los C on 6 Feb 2024
Dear Neerav, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
This property is everything I was hoping for....friendly caring staff, fun bartenders, great food, very safe atmosphere, clean and beautiful property.
Stayed 5 nights in Jan 2024
Response from Armando García General Manager Pueblo Bonito Los C on 1 Feb 2024
Dear Patricia, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

4/10 Poor

Paul

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Some of the worst food I’ve ever eaten at every restaurant on the property.
Stayed 3 nights in Jan 2024
Response from Armando García General Manager Pueblo Bonito Los C on 29 Jan 2024
Dear Paul, Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,