"The rooms were comfortable and clean. The pool was excellent. The fitness facilities were great.
The pop-up lounge was a pleasant surprise and definitely worth checking out. The drinks were phenomenal.
Excellent Daytime staff. From the Front desk, Chloe, she was lovely. Great to have her at the front line. The bellmen, the housekeeping staff and the in-house dinning staff, all very pleasant.
Neil at consierge was great. JF at the Notch 8 bar, he was also great. Unfortunately the same could NOT be said about the evening staff, if you can find one. Tried to call Front desk late one evening, never got through. TWe had plans to go out one evening, there was no one at valet so we ended up taking a cab on top of the extremely high valet prices and upon our return, along with other Hotel guests, we all waited outside for 20 mins before someone opened the door because in order for you to enter the hotel you must ring the doorbell and for the doorman.
Overall, the hotel, the rooms and the amenities were great. Unfortunately the hotels service did not live up to the Fairmont Brands standards, at least not this visit."
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