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Reviews of Radisson Blu Resort Bukovel

4 out of 5
Radisson Blu Resort Bukovel
Polyanitsa Village, Yaremche Town Council, Bukovel

Reviews

9.0

Wonderful

Rating 10 - Excellent. 92 out of 132 reviews" "
Rating 8 - Good. 24 out of 132 reviews" "
Rating 6 - Okay. 8 out of 132 reviews" "
Rating 4 - Poor. 5 out of 132 reviews" "
Rating 2 - Terrible. 3 out of 132 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Victor, Newington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

volodymyr

Stayed 2 nights in Aug 2022
Response from Arina Nikolaeva on 18 Aug 2022
Dear Mr Volodymyr, Thank you for this positive review, we hope to see you again soon! Best regards, Team of Radisson Blu Resort, Bukovel

2/10 Terrible

Igor

Liked: Amenities
Disliked: Staff & service
Rude personel. Problems with keycard every single day. Pretty old rooms, shower was broken.
Stayed 4 nights in Feb 2022
Response from Arina Nikolaeva on 10 Mar 2022
Dear Mr Igor, Thanks for taking the time to share your feedback. It’s really disappointing to hear that whilst we strive to offer our guests the very best service, on this occasion something went wrong. I can only apologise for your experience and assure you this is not the usual standard here. I hope we get the chance to show you this in the future. Best regards, Hotel Management

10/10 Excellent

Maryana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

4/10 Poor

Igor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed for 10 times here and this is the first time the personal was rude and not friendly at all.
Stayed 4 nights in Jan 2022
Response from Arina Nikolaeva on 14 Feb 2022
Dear Mr Igor, Thanks for taking the time to share your feedback. It’s really disappointing to hear that whilst we strive to offer our guests the very best service; on this occasion something went wrong. We can only apologise for your experience and assure you this is not the usual standard here. We hope we get the chance to show you this in the future. Best regards, Hotel Management

6/10 Okay

Lyubov

Business traveller
Disliked: Cleanliness, room comfort
Need major upkeep
This hotel used to be nice. But now need lots of of upkeep. Walls are peeling cracks everywhere. Showers and baths are need major upkeep. The Bar area is very dirty floors furniture I hope they can keep up even because of Covid.
Stayed 2 nights in Jan 2022
Response from Arina Nikolaeva on 4 Feb 2022
Dear Ms Lyubov, Thanks for your honest feedback. It’s disappointing to hear that the hotel didn’t meet with your expectations. We’ll share your feedback with the team here and rest assured, we’ll take your comments on board and where possible, look to make improvements. Hope you will visit us again. Best regards, Radisson Blu Resort, Bukovel Team

10/10 Excellent

VOLODYMYR, Kyiv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 5 nights in Jan 2022
Response from Arina Nikolaeva on 12 Jan 2022
We are so pleased you had a good stay, thanks for sharing your feedback. Best regards, Radisson Blu Resort, Bukovel Team

4/10 Poor

Talal

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
الموظفين متعالين جداً ، الغرف لا يتم نظافتها بالشكل المطلوب اكل خدمة الغرف سيء جداً
Stayed 4 nights in Dec 2021
Response from Arina Nikolaeva on 14 Dec 2021
Dear Mr Talal, Thanks for taking the time to share your feedback. It’s really disappointing to hear that whilst we strive to offer our guests the very best service; on this occasion something went wrong. We can only apologise for your experience and assure you this is not the usual standard here. We hope we get the chance to show you this in the future. Best regards, Team of Radisson Blu Resort, Bukovel

6/10 Okay

Ahmad

Travelled with family
Not bad
Stayed 2 nights in Nov 2021
Response from Arina Nikolaeva on 22 Nov 2021
We are so pleased you had a good stay, thanks for sharing your feedback. Best regards, Radisson Blu Resort, Bukovel Team

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Had a great time in radisson blu bukovel , everything was great & amazing, friendly staff, but the food was not good , so many arabs comes to this resort it will be great if they provide arabic dishes
Stayed 2 nights in Oct 2021
Response from Arina Nikolaeva on 22 Oct 2021
Dear Mona, reviews like this make it all worthwhile. We’re so pleased you had a great stay and really hope to see you again in the near future. Best regards, Radisson Blu Resort Bukovel Team

2/10 Terrible

Alex

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hotel is old, and rooms are falling apart. Air conditioning did not work on our room. Someone in management is a thief, as they promised a refund for checking out a day early, and now telling me I checked out a day late, even though by that time I was in a different city. On a good side, the spa is very nice and the staff at the spa, the restaurant, and room service are all very nice. Unfortunate for them management is so incompetent as they can't keep AC working in the rooms and steal money after promising a refund.
Stayed 6 nights in Oct 2021
Response from Arina Nikolaeva on 22 Oct 2021
Dear Alex, Thanks for your honest feedback. It’s really disappointing to hear that whilst we strive to offer our guests the very best service, on this occasion something went wrong. I’ll share your feedback with the team here and rest assured, we’ll take your comments on board and where possible, look to make improvements. I’m really pleased you enjoyed our SPA and restaurant, thank you for the kind words. By the way, your refunding process is active, and as we told you before, we contacted Expedia Team and we are waiting for an answer, but no worries, the operation will be successful, we apologize for all the inconvenience related to this situation. I can only apologise for your experience and assure you this is not the usual standard here. I hope we get the chance to show you this in the future. Best regards, Arina Nikolaeva, Assistant Reservation Manager

10/10 Excellent

Vasyl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, I’m really enjoy stay in this hotel !
Stayed 1 night in Oct 2021
Response from Arina NIkolaeva on 18 Oct 2021
Dear Vasyl, reviews like this make it all worthwhile. We’re so pleased you had a great stay and really hope to see you again in the near future. Best regards, Hotel Management

10/10 Excellent

Prus

Stayed 3 nights in Oct 2021
Response from Arina Nikolaeva on 18 Oct 2021
Thank you for this positive review, we hope to see you again soon! Best regards, Hotel Management

8/10 Good

Yaroslav, Cleveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place, no good restaurant on site, lounge are is great
Stayed 2 nights in Sep 2021
Response from Arina Nikolaeva on 18 Oct 2021
Dear Yaroslav, Thanks for taking the time to share your positive feedback, it means a lot to our team. Best regards, Hotel Management

10/10 Excellent

Viktoriya

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Amazing views but remote location
Overall nice property with several areas that require improvements- location is far away from everything and requires driving to get to any place in Bukovel. Would be nice to have a free shuttle to the city. Room cleaning was spotless but the hall area was not cleaned during our stay at all- the same pile of garbage on a floor was there all 3 days. Breakfast has really nice, great selection of food.
Stayed 3 nights in Aug 2021
Response from Arina Nikolaeva on 13 Sept 2021
Dear Ms Viktoriya, Thank you for taking the time to share your positive feedback, it means a lot to our team and I. We’ll take your comments on board and where possible, look to make improvements. Best regards, Radisson Blu Resort, Bukovel Team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Arina Nikolaeva on 31 Aug 2021
I’m so pleased you had a good stay, thanks for sharing your feedback.

2/10 Terrible

Israel

Disliked: Staff & service
Nice hotel with rude and vicious staff!!!
I'm a gold member with bookings in over 20 countries and stayed with Expedia and Hotels.com in close to 50 cities across the globe. I've never felt a personal hatred coming from hotel staff until now. The staff were hostile and not accommodating to our religious dietry needs. We began eating our religious dietry food in a empty smoking room, the staff showed up and made us pack everything up. We vowed to clean up the place even cleaner than before but the staff refused saying that we all (six people in three seperate rooms) need to eat in our rooms and refused to let us dine outdoors on the side of the hotel. One of the staff even took it personal and kept following us for a while with a vicious/victorious smile to make sure we don't find a quiet spot in the huge outdoor premises to gulp down our food. She made us feel very uncomfortable. It was a very degrading moment as a client.
Stayed 3 nights in Aug 2021
Response from Hotel Management on 31 Aug 2021
Thanks for taking the time to share your feedback. It’s really disappointing to hear that whilst we strive to offer our guests the very best service; on this occasion something went wrong. We can only apologise for your experience and assure you this is not the usual standard here. We hope we get the chance to show you this in the future.

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Bukovel for families
Excellent place for both ski holidays and summer mountains hiking. Needs some attention to kitchen but overall great just as during all the previuys years.
Stayed 6 nights in Aug 2021
Response from Arina Nikolaeva on 19 Aug 2021
Dear Mr Roman, Reviews like this make it all worthwhile. We’re so pleased you had a great stay and really hope to see you again in the near future. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is pretty but i have many issues while I’m staying, i will not book in it again , there is much better hotels in the area.
Stayed 1 night in Jun 2021
Response from Arina Nikolaeva on 13 July 2021
Thanks for taking the time to share your positive feedback, it means a lot to my team and I. I’ll share your feedback with the team here and rest assured, we’ll take your comments on board and where possible, look to make improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, lovely view.
Lovely view from a lovey room. The downside was: 1) i would probably stay somewhere else in the summer because the ski resort area is just dirty now, 2) the dinner at night was not staffed well enough. my neighbor diner waited 40 minutes without anything served...not even the soup... The staff was trying - although it seemed others were getting some priority treatment even over my just ordering? Anyway, it's probably normally fine, but ...
Stayed 1 night in Jun 2021
Response from Arina Nikolaeva on 13 July 2021
Thanks for taking the time to share your positive feedback, it means a lot to my team and I. We do use guest feedback to find areas of improvement and I will be sharing your feedback with the team. I hope we get the chance to host you again in the future and show you that your experience this time is not the norm.

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is the highest level. there is no such thing
that was great. breakfasts at the highest level, the spa center worked by appointment because of covid, but it was comfortable. a comfortable ski room with access to track 7, friendly staff. our friend was congratulated on her birthday, sent a compliment from the hotel)) thanks!
Stayed 3 nights in Jan 2021
Response from Hotel Management on 25 Feb 2021
Dear Viktor, We are really pleased you enjoyed the hotel and hope to welcome you back in the near future. Best regards,

8/10 Good

Ali

Stayed 3 nights in Jan 2021
Response from Hotel Management on 25 Feb 2021
Dear Ali, It’s great to get such good feedback, thank you. Best regards,

10/10 Excellent

Ziniak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Uoraby, Istanbul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and design, it’s very clean, modern and wonderful We had a bad impression because of the reception lady, she was so tuft and uncooperative, but Demetry, the reception man is very perfect and cooperative
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2020

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bukovel!
Everything was really nice at Radisson Blu Resort Bukovel! My wife and I traveled there for our honeymoon first week of August 2020 and we really have not complaints. I made the reservation through Hotels.com and all was smooth. The professional and friendly staff at reception, spa, restaurant, cleaning services, and room service was amazing! If there is an opportunity, we would come back for sure. Thanks for all guys!
Stayed 4 nights in Aug 2020

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good but few things can be improved
This was our fourth stay in this hotel and we still like it as we did when went there first time. Views are excellent, location is close to restaurants and other businesses, ski resort is only minutes away. However it's starting to feel like hotel may need a bit of refresh as shower insulation strips are turned brown now and don't look very nice/clean and coffee creamer was expired (it was likely the one that was sitting there from pre COVID times). Pillows also starting to smell a bit weird. If those are fixed I'd definitely recommend this hotel to anyone during any season. They also have a pool and spa but those weren't available during our stay due to post COVID restrictions. Speaking of COVID they have hand sanitizers on every floor in front of elevators, a bottle of spay sanitizer in a bathroom and virtually everywhere else you may need it in the hotel.
Stayed 1 night in Jun 2020
Response from Vitaliy Pidhirskyi on 9 July 2020
Thank You for Your response about Radisson Blu Resort Bukovel! We are delighted to note that you had a pleasant experience during your stay with us, and appreciate your valuable feedback on our rooms. In reviewing your response I noticed areas where you rated us below what I consider to be acceptable. I want to make sure that you feel your comments were heard and I will make sure that necessary measures will be taken regarding your remark. On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Best regards, Vitaliy Pidhirskyi Front Office Manager

10/10 Excellent

Ostap

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+
Stayed 1 night in Mar 2020
Response from Vitalii Pidhirskyi, Front office manager on 21 Mar 2020
Щиро дякуємо Вам за залишені коментарі, для нас дуже важливо чути Ваші відгуки про наш сервіс. Ми сподіваємося, що Ваш візит був приємним і з радістю чекаємо Вас знову в готелі Radisson Blu Resort Bukovel.

10/10 Excellent

Volodymyr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Vitalii Pidhirskyi, Front office manager on 15 Feb 2020
Шановний пане Володимире, Щиро дякуємо Вам за залишену оцінку, для нас дуже важливо чути Ваші відгуки про наш сервіс. Ми сподіваємося, що Ваш візит був приємним і з радістю чекаємо Вас знову в готелі Radisson Blu Resort Bukovel.

10/10 Excellent

Artem

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Vitaliy Pidhirskyi, Front Office Manager on 6 Feb 2020
Уважаемый Артем, Рады, что у Вас остались только приятные впечатления от отдыха в нашем отеле. Мы искренне благодарны Вам за отзыв и с нетерпением ждем Вас снова!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The best thing about this property-right next to ski trails
Stayed 3 nights in Jan 2020
Response from Vitaliy Pidhirskyy, Front Office Manager on 27 Jan 2020
We sincerely thank you for taking the time to review your stay with us. We were delighted to learn that you've highly scored our location. We will take your feedback into advisement and make the adjustments as needed. We thank you for staying with us and hope to see you again very soon!

10/10 Excellent

Vova

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Radisson Blu Resort, Bukovel on 24 Jan 2020
Уважаемый Владимир, Рады, что у Вас остались только приятные впечатления от отдыха в нашем отеле. Мы искренне благодарны Вам за отзыв и с нетерпением ждем Вас снова!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad food quality!!! —————————————————————————
Stayed 2 nights in Jan 2020
Response from Radisson Blu Resort, Bukovel on 13 Jan 2020
Dear Anonymous, We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
International 4 star standard in Bukovel
Good international 4 star standard hotel located by the side of the ski slope where you can ski down to the resort centre and chair lifts. Hotel in excellent condition with comfortable rooms. The only let down is the main bar area where the service could be more proactive as it’s difficult to attract attention and get served
Stayed 7 nights in Dec 2019
Response from Radisson Blu Resort, Bukovel on 3 Jan 2020
Dear Kevin, On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at the our Lobby Bar. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great hotel. Beautiful views. Amazing breakfast in the room
Stayed 2 nights in Sep 2019
Response from Radisson Blu Resort, Bukovel on 3 Jan 2020
Dear Olga, Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reservation Department on 10 Sept 2019
Dear Guest, Thank you so much for your review! We thank you for staying with us and hope to see you again very soon!

6/10 Okay

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reservation Department on 10 Sept 2019
Dear Dmitry, We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

10/10 Excellent

Jeka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Professional staff, clean, modern design ...
Stayed 2 nights in Sep 2019
Response from Reservation Department on 5 Sept 2019
Dear Jeka, Thank you so much for your review! We thank you for staying with us and hope to see you again very soon! Best Regards, Reservation Department

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Reservation Department on 4 Sept 2019
Hello, dear Guest! Thank you so much for your review! We thank you for staying with us and hope to see you again very soon! Best Regards, Reservation Department

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Reservation Department on 2 Sept 2019
Dear Guest, Thank you very much for your feedback! We thank you for staying with us and hope to see you again very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Reservation Department on 29 Aug 2019
Dear Guest, Thank you so much for your review! We thank you for staying with us and hope to see you again very soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Reservation Department on 29 Aug 2019
Dear Guest, Thank you so much for your review! We thank you for staying with us and hope to see you again very soon!

10/10 Excellent

Viktor, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel, comfortable bed, beautiful view!
Stayed 8 nights in Aug 2019
Response from Reservation Department on 29 Aug 2019
Dear Guest, Thank you so much for your review! We thank you for staying with us and hope to see you again very soon!

10/10 Excellent

Jennie, York, England

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hotel!! We had such a wonderful time here! The room was stunning. We had a view across the mountains and would watch the sunset at night. The beds were comfortable, we had tea and coffee making facilities and the TV worked well with a good selection of channels. The bathroom was so unusual - it had a glass wall so you could see in from the bedroom!! It was great as you could have a bath and see the mountains. The toilet and shower were behind frosted glass so there is privacy. There is also a curtain that could be drawn if needed. We had a large balcony which we could sit out on. The hotel staff were friendly and helpful and spoke English. Breakfast was fantastic - brilliant choice for the buffet and all very tasty. There was a large swimming pool and sauna that we used on a daily basis. It was all so good we didn't want to leave!
Stayed 4 nights in Jun 2019
Response from Radisson Blu Resort, Bukovel Team on 24 June 2019
Dear Jennie, Thank you very much for your feedback. We were delighted to learn that you've highly scored our location, cleanliness of our rooms and a genuine hospitality of our team. We thank you for staying with us and hope to see you again very soon! Sincerely, Radisson Blu Resort, Bukovel Team

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Hotel Management on 19 June 2019
Dear Vitaliy! Thank you so much for your review! We thank you for staying with us and hope to see you again very soon! Best regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Nataliia Alekseeva on 12 June 2019
Уважаемый гость! Рады, что у Вас остались только приятные впечатления от отдыха в нашем отеле. Мы искренне благодарны Вам за отзыв и с нетерпением ждем Вас снова!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It’s an amazing hotel in a beautiful area, I’d go back
Stayed 1 night in Mar 2019
Response from Nataliia Alekseeva, Reservation & Revenue Manager on 8 Apr 2019
Dear Andrew, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience during your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Jaroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were some problems with entrance to the parking.
Stayed 4 nights in Jan 2019
Response from Vitalii Pidhirskyi, Front Office Manager on 29 Jan 2019
Hello, dear Jaroslav, Thank you for taking the time to review your stay with us! We are aware of this issue, and it has now been fixed. We are looking forward to welcoming you again, so you can see the improvement yourself. You are always welcome at Radisson Blu Resort, Bukovel!

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Vilija Radzvilaviciene General Manager on 18 Jan 2019
Dear our guest, Thank you for taking the time to rate our hotel. Could you specify what was the problem with service in particular? We are sorry for your bad experience, and would like to investigate this matter. You can contact me directly with details, and I will do everything to make it out for you. We hope for another opportunity to exceed your expectations in the future. Best Regards, Vilija Radzvilaviciene General Manager