Lobby

Reviews of The Buena Park Hotel & Suites

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 118 out of 289 reviews" "
Rating 8 - Good. 52 out of 289 reviews" "
Rating 6 - Okay. 45 out of 289 reviews" "
Rating 4 - Poor. 32 out of 289 reviews" "
Rating 2 - Terrible. 42 out of 289 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

charolette

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and bed comfortable
Stayed 1 night in May 2024

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always nice and clean
Stayed 2 nights in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quite also close to shopping area.
Stayed 2 nights in May 2024

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and spacious rooms
Stayed 1 night in May 2024

6/10 Okay

Anthony

It was a good stay
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Anthony,We are thrilled to hear you had a good stay with us! Your satisfaction is our top priority, and we hope to welcome you back again in the future.

2/10 Terrible

lisa

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The walls were maybe made of paper? They were so thin you could hear everything your neighbors were doing. The walls were dirty, the couch looked like you wouldn't want to sit on it, the toilet barely flushed, the water pressure was bad. I would never stay here again. However, the location was good and the little interaction we had with the staff was good, too.
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello lisa, We regret to hear about your experience with the room's noise levels and cleanliness. We appreciate your kind words about our staff. Your feedback is valuable for us to improve. Thank you for highlighting the good location and service; we hope to welcome you back in the future.

6/10 Okay

Ashley

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Ashley, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience. Please feel free to reach out to us with any feedback you would like to share so we can ensure future stays exceed your expectations.

10/10 Excellent

Farhan

Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Farhan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Issac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Issac,We are thrilled to hear you enjoyed your stay at our hotel! Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.

8/10 Good

Lynda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 17 May 2024
Hello Lynda, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Lynda

Liked: Staff & service, amenities
Disliked: Cleanliness
Trash overflowing on ground and around trash cans. Noisy. Looked nice until you walk the property. Especially by the pool area. I think people are living here. Clothes hanging outside.
Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Hello Lynda, Thank you for sharing your feedback with us. We take all guest concerns seriously and will address these observations with our team. Our goal is to provide a peaceful and pleasant environment for all our guests to enjoy. It's essential for us to maintain high standards of cleanliness and comfort throughout the property.

8/10 Good

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fact that there is always security at night. It feels safe close to freeways and walking distance from Knotts. Great food all round restaurant
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Jesus,We are pleased to hear that you appreciated our security measures and convenient location near local attractions. Thank you for your positive feedback on our restaurant offerings as well. We hope to welcome you back for another memorable stay in the future.

8/10 Good

Maryfrances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only disappointment I had was the jacuzzi wasn’t hot.
Response from Manager on 13 May 2024
Hello Maryfrances, We appreciate your feedback regarding the jacuzzi temperature. Your comments have been noted for our team's review and improvement. Thank you for raising this concern, we hope your overall stay was enjoyable.

8/10 Good

Alfredo, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great experience 👍
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Alfredo,We are amped to hear that you had a positive experience during your stay with us! We strive to ensure all our guests have a wonderful time. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with family
Liked: Staff & service
Very low shower pressure due to some weird outlet on the bottom of the tub spout. Furniture looked pretty old and worn, but the lobby was absolutely beautiful, the staff were incredibly nice and polite, and their proximity to things to do in the area is perfect
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello James, We appreciate your feedback on our lobby, staff, and location. Our team strives to provide excellent service to all our guests. We have noted your comments regarding the shower pressure and furniture and will share them with the relevant departments for their review and consideration. Thank you for taking the time to share your experience with us.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Rodolfo,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another great experience.

2/10 Terrible

Lanetra

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Unique thing was they created sweets out of two conjoining rooms, which was really good for an extended family
Stayed 2 nights in Mar 2024
Response from Manager on 13 May 2024
Hello Lanetra, We're delighted to hear that you enjoyed our unique feature of combining rooms to accommodate extended families. We strive to provide a memorable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Sammy

Liked: Staff & service
I found a big cockroach in the bathroom near toilet. :(
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Sammy,We apologize for any inconvenience this may have caused. We encourage feedback from our guests to continually improve our services. Please contact our management team to discuss your experience further and address any concerns you may have.

8/10 Good

Kristie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean. Hot tub was broken, service staff overnight- Joseph was very rude and unprofessional.
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Kristie,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a top priority for us, and we will address your concerns with the team. If you would like to discuss your experience further, please feel free to reach out to our management team.

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Sarah,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon.

8/10 Good

Shabock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 10 May 2024
Hello Shabock, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Check out at 7 am?
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address your concerns further. Your feedback is valuable to us and will help us improve the guest experience. Thank you for choosing to stay with us.

2/10 Terrible

Etelvina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 8 May 2024
Hello Etelvina, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to reach out to us directly so we can address any concerns you may have.

4/10 Poor

Yessenia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was 5 cockroaches in our room the day we arrived. Also they came out the sink as well.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Yessenia,We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness and pest control seriously to provide a comfortable environment for our guests. Your feedback will be shared with the appropriate departments for further review and improvement measures. We appreciate you bringing this to our attention.

10/10 Excellent

Vatana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place with awesome price
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Vatana,We are delighted to hear that you enjoyed your stay with us and found our prices to be great value. We strive to provide a wonderful experience for all our guests. Your feedback is appreciated, and we hope to welcome you back again soon.

2/10 Terrible

Raquel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean, and was infested with cockroaches.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Raquel,Thank you for sharing your feedback with us. We take all guest concerns seriously and will address this matter accordingly. Our team strives to maintain high cleanliness standards throughout the property. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Manager on 6 May 2024
Hello Valerie,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our top priority, and we encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your comments will help us improve our services for all our guests in the future.

10/10 Excellent

Vivianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Vivianna,We are delighted to hear that you had a great experience during your stay at our hotel. Thank you for taking the time to share your feedback with us. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Tisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was very old outdated rooms not very clean. Service was terrible
Stayed 4 nights in Apr 2024
Response from Manager on 6 May 2024
Hello Tisha,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable experience for all guests. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

6/10 Okay

Samuel

Travelled with partner
Liked: Staff & service, amenities
There were some things in the room that made us question how clean this place is. Bed and pillows were very comfortable.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Samuel,We appreciate your feedback on your recent stay with us. It's wonderful to hear that you found the bed and pillows comfortable during your visit. If you have any concerns about cleanliness, we encourage you to reach out to our management team directly for further assistance and clarification.

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Water didn’t get warm in the shower. Same for Pool and hot tub. The continental breakfast was atrocious. There’s also no phone # to be found to contact the front desk, couldn’t even find a direct line online
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Crystal,We apologize for the inconvenience you experienced with the water temperature and breakfast service. Rest assured we take all feedback seriously and appreciate you bringing this to our attention. Contact information for the hotel can be found on our official website for any future communication needs. Thank you for sharing your feedback with us.

8/10 Good

Steve

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, and the rooms were clean.
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Steve,We appreciate your kind feedback on our convenient location and clean rooms. Your satisfaction is our priority, and we hope to welcome you back in the future for another wonderful stay.

8/10 Good

Nikki, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service
The front desk clerk was nice, friendly and professional.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Nikki,We appreciate your feedback regarding our front desk clerk's exceptional service. Our team strives to provide the best possible experience for our guests. If you ever have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and great service from staff
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Fernando,We are pleased to hear that you enjoyed our rooms and the service provided by our staff. Your positive feedback is truly appreciated. If there is anything else we can assist you with or if you plan to visit us again, please do not hesitate to contact us.

10/10 Excellent

Eiroll Mae P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Eiroll Mae P.,We're pleased to hear you found our hotel comfortable during your stay. We strive to ensure all our guests enjoy a relaxing experience with us. If you have any other feedback or suggestions, feel free to reach out to our management team directly.

2/10 Terrible

CHRISTIAN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were cockroaches in the restroom. The shower pad was broken and cracked The beds are very uncomfortable
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello CHRISTIAN, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Martha E

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Martha E, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Alfredo, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had absolutely no issues with this place. Definitely will be returning. Staff was great.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Alfredo,We are thrilled to hear that you had a wonderful experience during your stay! Our staff takes pride in providing excellent service to all our guests. We are looking forward to welcoming you back on your next visit.

6/10 Okay

Laura

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Laura,We appreciate you choosing to stay with us and hope you enjoyed your time at our hotel. If you have any feedback to share, please feel free to reach out to us so we can address any concerns you may have.

2/10 Terrible

Arvin

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty rooms
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Arvin, We are sorry to hear about the cleanliness issue you experienced during your stay. Your feedback will be shared with our housekeeping team for further improvement. We appreciate you bringing this to our attention for future guests' comfort and satisfaction.

4/10 Poor

Armando

Liked: Property conditions & facilities
Disliked: Cleanliness
Checked into the room went to shower towels had pee on them
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Armando, We apologize for any inconvenience this may have caused. We encourage guests to contact our management team directly to address any concerns from their stay. Thank you for bringing this to our attention.

8/10 Good

Zelda

Travelled with partner
Liked: Cleanliness, staff & service
The property was nice, although there is no elevator. The rooms were clean, however, on entering the room, there was a strong smell of bleach and I had to open the windows and door to help dissipate the smell. There was only one ice machine for the entire property and it wasn’t working. It was suggested by staff to go to Starbucks if ice was needed.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Zelda,We appreciate your feedback on your recent stay at our property. We are glad you found the property nice and the rooms clean. We apologize for any inconvenience caused by the temporary absence of an elevator and the issue with the ice machine. Your comments will be shared with the team for their review and improvement moving forward. Thank you for bringing this to our attention.

4/10 Poor

Bailee

Liked: Staff & service
Disliked: Property conditions & facilities
Most of amenities were broken/closed. Shower didn’t even get luke warm.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Bailee, We appreciate your feedback and regret to hear about your experience. Feel free to contact our management team directly to address your concerns further.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and quiet. Close enough to Knott's to walk there.
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello David,We are delighted to hear that you enjoyed our convenient location close to Knott's Berry Farm and that you found our hotel to be safe and quiet. Your feedback is greatly appreciated and we hope to welcome you back for another pleasant stay in the future.

6/10 Okay

josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what i don’t like is you don’t offer healthy breakfast . your breakfast is all sweets and don’t have nitroal value
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello josephine,We appreciate your feedback regarding our breakfast options. We will certainly take your comments into consideration for future improvements to provide a more balanced menu for our guests' preferences. Thank you for bringing this to our attention.

10/10 Excellent

Eliana

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Eliana,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another excellent experience.

10/10 Excellent

ROSALINDA

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello ROSALINDA,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again soon for another enjoyable stay.

2/10 Terrible

Rene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures online of this hotel were not a good representation of the actual conditions. I booked this hotel because the pictures on expedia looked nice but when we checked in and made it to the room it was dingy, dirty and had a wierd musty smell. It was such a disappointment and so uncomfortable that we had no choice but to return the room keys and leave. I would not recommend this property to anyone. Please do yourself a favor and book somewhere else.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Rene,We appreciate you taking the time to share your feedback. We're sorry to hear that the room did not meet your expectations. Guest satisfaction is important to us, and we will address your concerns with the team. Your comments will help us improve for future guests.

8/10 Good

Tuan

Stayed 1 night in Apr 2024
Response from Manager on 17 May 2024
Hello Tuan, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Eliana

Stayed 1 night in Apr 2024
Response from Manager on 17 May 2024
Hello Eliana,We are thrilled to hear that you had an enjoyable stay with us! We hope to welcome you back soon for another fantastic experience.