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Reviews of Hotel Charles

3 out of 5
Hotel Charles
Ut Hegyalja 23, Budapest

Reviews

8.4

Very good

Rating 10 - Excellent. 209 out of 557 reviews" "
Rating 8 - Good. 262 out of 557 reviews" "
Rating 6 - Okay. 63 out of 557 reviews" "
Rating 4 - Poor. 17 out of 557 reviews" "
Rating 2 - Terrible. 6 out of 557 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ana Maria

Liked: Cleanliness, property conditions & facilities
As a college student, this was a great choice, it's not in the city center but it is very very walkable. plus the walks are beautiful and the overall area is very nice.
Stayed 2 nights in Mar 2024

8/10 Good

Deepika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly, at convenient place, near to public transport, Room was clean and big. Overall enjoyed my stay at the hotel.
Stayed 3 nights in Mar 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
we were upgraded and had a nice room on the 6th floor. Staff was very friendly and breakfast was varied and I excellent. Very easy access to city and supermarket.
Stayed 1 night in Sep 2023

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Cara

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each staff was friendly and willing to help. The hotel was very close to the city center and bus stop. Also very close to supermarket. The room came with a kitchenette which was super awesome.
Stayed 3 nights in Aug 2023

10/10 Excellent

Elias M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great for travelers on budget as has kitchen facilities in the room such as hob, fridge and sink.
Stayed 2 nights in Aug 2023
Response from Attila on 28 Aug 2023
Dear Elias,Thank you very much for your kind feedback,Best regards,Hotel Charles Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Istvan on 30 July 2023
Thank you very much for your review, we are happy that you have enjoyed your stay in the Hotel Charles.

6/10 Okay

Tejash, Leicester

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very dated property, really needs an upgrade. Service was great.
Stayed 2 nights in Jun 2023
Response from Istvan on 30 July 2023
thank you for your valued review,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good advice about eating out and nice breakfast
Stayed 1 night in Jun 2023
Response from Istvan on 30 July 2023
Dear Peter,Thank you very much for your review, we are happy that you have enjoyed your stay in the Hotel Charles.

8/10 Good

Graham

Liked: Property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Istvan on 9 Aug 2023
Dear Graham,thank you very much for your kind review.We hope that you have enjoyed your stay in Budapest. Best regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Good location - easy 15/20 min walk to Danube. Very friendly and helpful staff. Room wasn't fancy but was roomy and good bathroom. The breakfast in the morning was terrific.
Stayed 4 nights in Jun 2023
Response from Istvan on 9 Aug 2023
Dear Tim,thank you very much for your kind review. We are happy that you have enjoyed your stay in Budapest Best regards

10/10 Excellent

Orlando

Liked: Staff & service, property conditions & facilities
You couldn’t ask for a better service from the staff they are friendly, very respectful and very well informed! ( Human Maps :) ) Steven, Laos, ( I hope I spelled the name right ) and Dudas Andre ( I think his name is Andre ) to name a few. Bus stops in front of the hotel which is a plus. I would definitely stay there again on my next visit.
Stayed 8 nights in Jun 2023
Response from Steven on 30 July 2023
Dear Orlando,we are glad that you have enjoyed your stay in Budapest, and hope that you will return in the future.

10/10 Excellent

Ramsin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, excellent service
Stayed 5 nights in Apr 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms and whole hotel was spotlessly clean. Staff were amazing - friendly and very helpful.
Stayed 3 nights in Apr 2023
Response from Istvan on 12 Apr 2023
Thank you very much for your kind review. We are glad that you have enjoyed your stay! We are looking forward to welcome you back in Budapest!

6/10 Okay

Robert

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Istvan on 12 Apr 2023
thank you for your reservation and for the visit

8/10 Good

Murad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Staff is very friendly. Easily accessible via public transportation. Although the property is in a good condition it is begging for some maintenance (e.g. a shower head flaky, etc.). The room was bit noisy by traffic even at night.
Stayed 10 nights in Feb 2023
Response from Attila on 27 Feb 2023
Dear Murad,Thank you for your kind feedback.We are really sorry about the noisy room at night.I hope you will be our guest soon.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stopover for a family stay. It is a big plus that it has a restaurant
Stayed 1 night in Dec 2022
Response from Istvan on 31 Dec 2022
Thank you very much for your kind review. We wish you a happy new year and hope to welcome back in our hotel. Best regards

8/10 Good

Kassity

Liked: Cleanliness, staff & service
This is a good hotel for a one night transfer stay. It is not really centrally located, and nothing is really around the area. The interior looks outdated. But it is very clean, and the old stuff actually looks interesting as if I'm back in time inside a movie set (if you like that type of stuff). The staff are very nice and helpful. So overall, not bad for one night stay.

8/10 Good

JIN HEE

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2022

10/10 Excellent

Orshe

Stayed 1 night in Sep 2022

10/10 Excellent

Gal

Stayed 6 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room and clean. Very nice service
Stayed 1 night in Aug 2022

10/10 Excellent

AJAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and hotel staff were very cordial, interactive and helpful. I will definitely stay in the same premises if I visit again.
Stayed 1 night in May 2022
Response from Monika on 20 June 2022
Dear Ajay, thank you for your kind feedback. We are really happy that you have enjoyed your stay and you were satisfied with our staff and services. We hope to welcome you soon again as our guest. Best regards, Team of Hotel Charles

10/10 Excellent

Krisztina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mónika on 11 Jan 2022
Kedves Krisztina! Köszönjük értékelését. Nagyon örülünk, hogy jól érezte magát szállodánkban. Bízunk benne, hogy hamarosan ismét vendégeink között köszönthetjük Önt. Üdvözlettel, a Hotel Charles csapata

10/10 Excellent

Jacqueline

Stayed 4 nights in Oct 2021
Response from Istvan on 7 Dec 2021
Dear Guest, thank you very much for your kind review. we are glad that you have enjoyed your stay in Budapest. We wish you a merry X-mas and a happy new year! Hotel Charles

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star
The hôtel is okay.. I little bit old the pictures are a little better than the actual place but still similar. It's not very well soundproof so I could hear other rooms. But the breakfast is good. Other than that There's a buss stop right beside the hotel so you could go to downtown easily, the hotel is clean & and the staff friendly
Stayed 4 nights in Oct 2021
Response from Istvan on 7 Dec 2021
Dear Guest, thank you very much for your kind review. We work to provide the best possible service to our guests even under the Covid-restrictions. We whope to welcome you back in Budapest! Best regards, Merry X-max and a Happy New Year! - Hotel Charles

10/10 Excellent

Elbasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Istvan Vasarhelyi on 18 Sept 2021
Dear Mr Elbasan, tahnk you very much for your kind review. We are glad that you have enjoyed your stay in our Hotel. We are looking forward to welcome you back in Budapest. Best regards

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
All good - my first trip back to Budapest since the dreaded virus took over the world! The staff at Hotel Charles were efficient and friendly, as usual.
Stayed 3 nights in May 2021
Response from Istvan on 8 June 2021
Dear Kevin, thank yopu very much for your review. We are glad that you have enjoyed your stay and look forward to welcome you back to the Hotel Charles

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Another good stay at the Hotel Charles. Friendly staff, good breakfast.
Stayed 1 night in Mar 2020
Response from Hotel Charles*** on 9 Mar 2020
Dear Kevin, Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very delighted to read that you enjoyed your stay at our hotel and we truly appreciate your kind comments about our staff and facilities.We hope to welcome you as our guest in the future again. Best regards, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

Ljiljana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acomodation was very good and we have been satisfied with service. Our recommendation.
Stayed 3 nights in Jan 2020
Response from Hotel Charles*** on 14 Jan 2020
Dear Ljiljana, Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely friendly hotel, we had an issue with our pillows which they rectified
Stayed 4 nights in Dec 2019
Response from Hotel Charles*** on 6 Jan 2020
Dear Sir / Madame, Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

Brikena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Hotel Charles*** on 28 Nov 2019
Dear Brikena, Thank you very much for your review, we really appreciate your feedback. I hope you had a great time while staying with us. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Hotel Charles*** on 25 Nov 2019
Dear Sir / Madame, Thank you very much for your review, we really appreciate your feedback. We are very happy to read that you had a great time in our hotel and that you enjoyed your stay. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Radovan, Novi Sad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, clean rooms and tasty food. Wery frendly and helpfull staff.
Stayed 2 nights in Nov 2019
Response from Hotel Charles*** on 21 Nov 2019
Dear Radovan, Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very delighted to read that you enjoyed your stay at our hotel and we truly appreciate your kind comments about our staff and facilities.We hope to welcome you as our guest in the future again. Best regards, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful! The location is right on the bus line, which is easy to get to and from the City center.
Stayed 3 nights in Oct 2019
Response from Hotel Charles*** on 21 Nov 2019
Dear Sir / Madame, Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We turly appreciate your kind words concerning our staff. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

Dr Mohamed Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hotel Charles*** on 16 Oct 2019
Daer Ali, Thank you very much for your review, we really appreciate your feedback. We are very happy to notice that you had a great time in our hotel and that you enjoyed your stay. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Staff very polite and helpful, very good restaurant, buffet breakfast includes champagne or prosecco. Spacious room with mini kitchenette. Negative: Dated decor and bathroom facilities.
Stayed 2 nights in Sep 2019
Response from Hotel Charles*** on 5 Oct 2019
Dear Valued Guest, Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very delighted to read that you enjoyed your stay at our hotel and we truly appreciate your kind comments about our staff and facilities. We are working on the renewing of our Hotel. The furnitures are under changing, in almost all of our rooms we have changed the windows to more soundproof ones. We are really sorry if this caused you a bad experience, but we hope that beside these little inconveniences, you had a great time here. We hope to welcome you as our guest in the future again. Best regards, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked staff, facilities and little kitchen was very useful. All parts of hotel were very clean. The decor is dated, furniture is functional and curtains needed rehung to close efficiently.
Stayed 4 nights in Sep 2019
Response from Hotel Charles*** on 20 Sept 2019
Dear Sir / Madame, Thank you very much for your review, we really appreciate your feedback. We are very happy to read that you had a great time in our hotel and that you enjoyed your stay. We are working on the renewing of our Hotel. The furnitures are under changing, in almost all of our rooms we have changed the windows to more soundproof ones. We are really sorry if this caused you a bad experience, but we hope that beside these little inconveniences, you had a great time here. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great conditions, close to main attraction points. We fully recommend it and will book it again for our future trips to Budapest.
Stayed 2 nights in Aug 2019
Response from Hotel Charles*** on 9 Sept 2019
Dear Mihaela, Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very delighted to read that you enjoyed your stay at our hotel and we truly appreciate your kind comments about our facilities and locations. We hope to welcome you as our guest in the future again. Best regards, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hotel Charles*** on 5 Sept 2019
Dear Mihaela, Thank you very much for your review, we really appreciate your feedback. We are pleased to know that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

Mehrdad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were helpful. hotel was old one,stairs were the worse thing,because elevator hadn’t stop on floors! Accessibility to important places is great via bus. In general,it is a good place to be there.
Stayed 3 nights in Aug 2019
Response from Hotel Charles*** on 21 Aug 2019
Dear Mehrdad, Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

ATTILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean pleasant 3 star hotel
Good, clean pleasant 3 star hotel, very well positioned in order to visit Budapest. The breakfast is really great.
Stayed 2 nights in Jul 2019
Response from Hotel Charles*** on 24 July 2019
Dear Attila, Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

6/10 Okay

ADRIAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in Budapest
Hotel was older but still in reasonable condition. Good value option. The team ran from right outside the door which made getting into the city easy. We had a car and chose this hotel because it had a parking lot.
Stayed 3 nights in Jun 2019
Response from Hotel Charles*** on 26 June 2019
Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
Good value, good breakfast
I stayed here for one night whilst on business locally. It’s a bit dated – but good value for money. The staff were helpful – my an air-conditioning remote control was missing and they happily brought me a replacement. Breakfast was very good – lots to choose from. The room was comfortable, and included a kitchenette.
Stayed 1 night in Jun 2019
Response from Hotel Charles*** on 26 June 2019
Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We are proud for our staff and breakfast, we relly delighted to hear ypour positive experience abou them. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in Buda with good public transpo
comfortable hotel, staff very accommodating. Good public transportation to downtown right from the front of the hotel. My only issue was that the elevator does not go to any of the floors the rooms are on, but staff helps with suitcases.
Stayed 2 nights in Jun 2019
Response from Hotel Charles*** on 20 June 2019
Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We are trying to be as kind and helpfull with our guets as we can, the reception will be delighted to hear that they had been able to help you enjoy your stay. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located, nice and clean room. We really lovr the food and the service at the hotel restaurant ( Jonas restaurant)!!!!
Stayed 6 nights in May 2019
Response from Hotel Charles*** on 6 June 2019
Dear Valued Guest,Thank you very much for choosing our hotel for your stay in Budapest and for taking the time to share your great feedback with us. I am very delighted to read that you enjoyed your stay at our hotel and we truly appreciate your kind comments about our restaurat. We're happy that you liked our tasty (Hungarian) dishes, and our services. We hope to welcome you as our guest in the future again. Best regards, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

8/10 Good

Verified traveller

Stayed 16 nights in Apr 2019
Response from Hotel Charles*** on 16 May 2019
Thank you very much for your review, we really appreciate your feedback. We are very happy to read that you had a great time in our hotel and that you enjoyed your stay. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The staff were all friendly and helpful and the service was great. The room was clean and tidy, and the bed comfy. Hairdryer and toiletries were included, which is a bonus when travelling light. Slightly out of the city centre, but ok if you like a 15 minute walk.
Stayed 3 nights in May 2019
Response from Hotel Charles*** on 16 May 2019
Thank you very much for your review, we really appreciate your feedback. We are pleased to hear that you have enjoyed your stay in our hotel and that we have created a memorable experience for you. We hope to welcome you as our guest in the future again. Best wishes, Norbert Lázár, Sales & Marketing Coordinator, Hotel Charles***