"The property was in unacceptable condition, and I did not feel comfortable staying there. Before I even got to the room, I noticed water stains and poor upkeep in the lobby/common areas. While I was checking in, another guest was at the front desk showing photos and complaining about the cleanliness of her room, which was already concerning.
The condition of the property got worse as I looked around. The back entrance door that appeared to be secured was not locked, people were standing and smoking near the rear of the building, and some doors appeared damaged or missing hardware. The pool area was closed and in disarray. Inside the room, I found debris, stained furniture, dirty surfaces, and overall poor cleanliness. The room door area also had visible damage where hardware appeared to have been removed or drilled out, which raised safety concerns.
The public restroom/common-area bathroom was also below basic hotel standards. It was missing toilet paper and had Kleenex available instead, which made the lack of maintenance and cleanliness even more obvious. Overall, the property looked neglected, dirty, and unsafe. I took photos, returned to the front desk, and explained that I could not stay there. The front desk supervisor cancelled the reservation without a hotel fee and advised me to contact Expedia for the full refund.
I would not recommend this property unless major cleaning, maintenance, and security issues are corrected."
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