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Dear Brandy, Thank you for choosing to stay at Holiday Inn Express & Suites Brevard - City Center and sharing your experience. We are thrilled to know you were pleased with our ideal location, well-maintained property, and friendly associates. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Megan Brightwell,General Manager
Dear Carlos, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We look forward to your next visit.Sincerely,Megan BrightwellGeneral Manager
Dear Benjamin, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Express & Suites Brevard - City Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Megan BrightwellGeneral Manager
4/10 Poor
Brian
Travelled with partner
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Air in room don’t get cold! Set on 65 degrees and was sweating with no covers!
Brian
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Brian, Thank you for the review of your experience at our hotel. We regret that you had challenges controlling the temperature. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope we have another opportunity to welcome you again and provide you with a more favorable experience.Sincerely,Megan BrightwellGeneral Manager
It's a nice clean hotel with good service and a good breakfast area.
Allen
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Allen, Thank you for your fantastic review and for all the wonderful things that you had to say about the Holiday Inn Express & Suites Brevard - City Center. We are pleased you enjoyed the courteous service provided by our associates and that you found our hotel to be completely spotless. We also appreciate you mentioning our amazing breakfast area. Thank you again for your feedback, and we look forward to having you stay with us again.Sincerely,Megan BrightwellGeneral Manager
10/10 Excellent
Chris
12 Apr 2024
Liked: Amenities
Bike friendly and minutes from the trails.
Chris
Stayed 4 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Chris, We are delighted to hear that you found our hotel to be bike-friendly and conveniently located just minutes away from the trails. Providing a welcoming environment for cyclists is important to us, and we strive to offer amenities and services that cater to their needs. Our proximity to the trails allows our guests to easily access outdoor activities and explore the natural beauty of the area. We appreciate your positive feedback and hope to welcome you back to Holiday Inn Express & Suites Brevard - City Center for another enjoyable stay in the future.Sincerely,Megan BrightwellGeneral Manager
Dear Andrew, Thank you for being our guest and for the high rating. It is wonderful to learn how much you enjoyed your time at Holiday Inn Express & Suites Brevard - City Center and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Megan BrightwellGeneral Manager
Perfect location, clean and great customer service.
Sarah
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Sarah, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center and sharing your experience. We are glad you had a perfect stay and that our well-kept property and thoughtful associates met your expectations. It is also great to know that our location was perfect for everything you wanted to do on this visit. Thank you once more; we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager
Dear Eddie, Thank you for staying at Holiday Inn Express & Suites Brevard - City Center. We enjoyed your kind comments about our beautiful city and excellent accommodations. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon.Sincerely,Megan BrightwellGeneral Manager
10/10 Excellent
Lisa
10 Mar 2024
Lisa
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Lisa, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Express & Suites Brevard - City Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Megan BrightwellGeneral Manager
Very clean, we had 2 queen beds. I liked how everything was laid out in the room. They also have dove brand hand soap, lotion, shampoo, conditioner and body wash. Close to a lot of restaurants within walking distance. Highly recommended
Karen
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Karen, Thank you for reviewing your stay at Holiday Inn Express & Suites Brevard - City Center. Our guests' comfort is important to us, and we are glad your room had all of the amenities you were looking for and our location near many restaurants was also perfect for your needs. Thank you again for your kind words and recommendation. We look forward to your next visit.Sincerely,Megan BrightwellGeneral Manager
Dear Melanie, We are delighted you enjoyed your stay at Holiday Inn Express & Suites - Brevard City Center. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Megan BrightwellGeneral Manager
Great stay! Friendly staff! Clean rooms and close to Starbucks!!
Chelsea
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Chelsea, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center! We are thrilled to know that you had a perfect visit and that our accommodations and courteous associates met your expectations. It is excellent to know that our location near Starbucks added more convenience to your visit. Thank you again; we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager
Clean, helpful staff. Room was comfortable, but the pillows were too soft for my liking. No support, woke up 4 times through out the night with neck pain.
Michael
Stayed 1 night in Feb 2024
Response from Megan Brightwell General Manager on 19 Feb 2024
Dear Michael, Thank you for being our guest at Holiday Inn Express & Suites Brevard - City Center and for your wonderful feedback. We are glad to know how much you appreciate our devoted staff and well-appointed rooms. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your pillows to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Megan BrightwellGeneral Manager
10/10 Excellent
Felicia
Travelled with partner
17 Feb 2024
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Felicia
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Felicia, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Express & Suites Brevard - City Center, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager
Dear Linda, Thank you for choosing Holiday Inn Express & Suites - Brevard City Center for your recent stay. We are glad that you enjoyed our easy check-in process as well as our dedicated associates. We will share your kind comments with them. We appreciate your business and look forward to serving you again soon.Sincerely,Megan BrightwellGeneral Manager
Dear Curtis, Thank you for being our guest at Holiday Inn Express & Suites - Brevard City Center and for your wonderful feedback. We are pleased to know that you enjoyed our beautiful property as well as our central location. We appreciate your business, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager
8/10 Good
DeAnna
29 Jan 2024
DeAnna
Stayed 1 night in Jan 2024
Response from General Manager on 22 Mar 2024
Dear DeAnna, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Express & Suites Brevard - City Center; we look forward to seeing you again soon.Sincerely,Megan BrightwellGeneral Manager
10/10 Excellent
Guy
17 Jan 2024
Guy
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Valued Guest, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Holiday Inn Express & Suites Brevard - City Center, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager
Cleaning staff left carts and bins in odd places blocking hallway.
Very few gluten free choices. Most hotels offer Cheerios at least. At least they had oatmeal… oh, no microwave to make it! Weird.
Otherwise very pleasant staff.
Heather
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Heather, Thank you for taking the time to evaluate your recent stay at our hotel. We are glad to know you liked our devoted associates. However, we are sorry for the inconvenience you faced while here and regret not meeting your expectations. We have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Sincerely,Megan Brightwell,General Manager
Response from Megan Brightwell General Manager on 11 Jan 2024
Dear Cortney, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Express & Suites Brevard - City Center. We look forward to welcoming you back on your next visit!Sincerely,Megan BrightwellGeneral Manager
10/10 Excellent
Traci
Travelled with family
3 Jan 2024
Traci
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Dear Traci,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express & Suites Brevard - City Center. We hope to have the pleasure of doing so again on your next visit.Sincerely,Megan BrightwellGeneral Manager
10/10 Excellent
Jeisson
31 Dec 2023
Jeisson
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Jeisson, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Express & Suites Brevard - City Center, and we look forward to welcoming you back soon. Happy Holidays and Happy New Year.Sincerely,Megan BrightwellGeneral Manager
2nd time staying in this hotel, friendly staff and clean rooms.
Rong
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Rong,Welcome back to Holiday Inn Express Brevard City Center, an IHG Hotel! We are delighted to hear that you chose to stay with us for the second time. It's wonderful that you found our staff friendly and the rooms clean. Your continued support is truly appreciated, and we look forward to providing you with another great experience on your future visits.Sincerely,Megan BrightwellGeneral Manager
It’s was perfect for us. We were attending a funeral in Brevard and the hotel provided everything we needed.
Paul
Stayed 1 night in Dec 2023
Response from Megan Brightwell General Manager on 18 Dec 2023
Dear Paul, We are genuinely sorry about the circumstances that brought you to us. However, we are glad a difficult day was made better by our devoted staff. It was our pleasure hosting you at Holiday Inn Express & Suites Brevard - City Center, and we hope to welcome you back under better circumstances. Sincerely,Megan BrightwellGeneral Manager
Nice place to stay while visiting our granddaughter at Brevard College
Wannelle
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Wannelle, Thank you for choosing to stay at Holiday Inn Express & Suites Brevard - City Center while in the city to visit your granddaughter. We are pleased to know we exceeded your expectations. It was a pleasure hosting your visit, and we look forward to welcoming you again.Sincerely,Megan Brightwell,General Manager
10/10 Excellent
RICHARD
10 Dec 2023
RICHARD
Stayed 2 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Richard, We are happy you chose Holiday Inn Express & Suites Brevard - City Center for your recent visit to Brevard. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Happy Holidays and Happy New Year!Sincerely,Megan BrightwellGeneral Manager
Dear Lisa, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Megan BrightwellGeneral Manager
6/10 Okay
Leslie
8 Dec 2023
Liked: Cleanliness
Disliked: Amenities
Leslie
Response from General Manager on 8 Feb 2024
Dear Leslie, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we regret that we did not meet some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Sincerely,Megan BrightwellGeneral Manager
Quiet, clean, comfortable & convenient to downtown. Also, short drive to Pretty Place Chapel and Whitewater Falls, which was the reason for our stopover in Brevard.
Michael
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Michael, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center during your recent visit to Brevard. We are delighted that you found our accommodations tranquil, well-maintained, and convenient for a stopover. Our associates take pride in providing a clean and comfortable environment for our guests. It's also gratifying to know that our location was ideal for your plans, with easy access to downtown and a short drive to both Pretty Place Chapel and Whitewater Falls. We strive to ensure that each guest enjoys a peaceful and pleasant stay, and we look forward to welcoming you back in the future.Sincerely,Megan BrightwellGeneral Manager
Traveled to Brevard to visit my daughters at college. This hotel was wonderful. Great location that is conveniently located near shops and restaurants. All the staff that I interacted with were friendly and helpful. I highly recommend this hotel if you are traveling to Brevard or the surrounding area...
Larry
Stayed 2 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Larry, Thank you for an excellent review of Holiday Inn Express & Suites Brevard - City Center. We are pleased to read that you loved our location with proximity to restaurants and shops perfectly suited to your plans combined with the pleasant interactions you had with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Thank you once again for your recommendation to future guests and we look forward to welcoming you back to the area.Sincerely,Megan BrightwellGeneral Manager
4/10 Poor
Anthony
Travelled with family
23 Nov 2023
Disliked: Cleanliness, staff & service
This hotel needs new management ASAP
Came back to my room after the 1st day to fine that the room hadn't been cleaned and the bed made. Had to call down to get clean towels and received no offer to send some to clean up.
The next night i had to climb down 3 flights of stairs and stand outside in 40 degree weather with nothing but a T-Shirt and shorts because one of the employees decided to cook a meal in on of the rooms which set off the fire alarm.
Again no offer from management to make up for the massive inconvenience.
On the 3rd morning i went for breakfast at 9 AM only to find some stale bread available. No eggs, no sausage, not even a bagel.
The service put a damper over our entire trip.
Anthony
Stayed 4 nights in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Anthony, Thank you for your honest evaluation. We apologize for the service issues you endured and the housekeeping concerns you had during your time with us. We will address your remarks with the appropriate teams and work hard to improve our performance in these areas. Additionally, we have taken note of your feedback regarding our breakfast choices; we always appreciate hearing from our guests and learning what would enhance their visit. We hope you will give us another chance to prove our commitment to providing excellent hospitality. Sincerely, Megan Brightwell General Manager
Dear Richard, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Express & Suites Brevard - City Center. We look forward to welcoming you back on your next visit.Sincerely,Megan BrightwellGeneral Manager
Dear Nancy, We are thrilled you had an excellent stay at Holiday Inn Express & Suites Brevard - City Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Megan BrightwellGeneral Manager
Dear Andrew, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay and your positive comments motivate us to keep up the hard work. We hope Holiday Inn Express & Suites Brevard - City Center is your first choice the next time you visit our exciting city, and we wish you all the best with your travels.Sincerely,Megan Brightwell,General Manager
Clean comfortable large room. Breakfast had hot and cold choices. I would definitely stay here again.
Walkable to Brevard College.
Corey
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Corey, Thank you for being our guest at Holiday Inn Express & Suites Brevard - City Center and for your excellent rating. We are thrilled to know you enjoyed your time with us and that you especially loved our spacious and well-maintained accommodations. It was also a pleasure reading our complimentary breakfast offerings and convenient location added to your satisfaction. Thank you once more for your gracious compliments, and we sincerely appreciate your dedication to staying with us again; we are looking forward to it.Sincerely,Megan BrightwellGeneral Manager
Check-in was great! Room was awesome. The television needs more channels....lol.
Joseph
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Joseph, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center and for your high rating. We hope you had a great stay and we are thrilled to read you loved our seamless check-in service and well-kept accommodations. We appreciate all of your feedback, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager
Dear Laura, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager
Dear Kim, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Express & Suites Brevard - City Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Megan BrightwellGeneral Manager
Nice and new and clean and excellent location for Pisgah Forest and Brevard.
Matt
Stayed 1 night in Nov 2023
Response from General Manager on 5 Jan 2024
Dear Matt,Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Holiday Inn Express & Suites Brevard - City Center, and we look forward to your next stay.Sincerely,Megan BrightwellGeneral Manager
We were getting ready for sleep and we started hearing pounding from the upstairs room. We tried to call the front desk and she didn’t answer. I had to get dressed and walk to the front desk where she asked what would she like me to do. She called their room three times she claims she was not allowed to go to the room and knock on the door to talk to the occupants. Instead her solution was to move us to a higher floor! The room didn’t even have the same accommodations as the previous room.
Basically great experience But - some management concerns. Some breakfast items in short supply - no milk. No Kleenex in room - again none in supply. Cleaning staff attending room late in afternoon after we returned from a days activities.
Robert
Stayed 4 nights in Oct 2023
Response from Megan Brightwell on 5 Nov 2023
Dear Robert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BREVARD – CITY CENTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 8283488745 or gm.avlbv@bshllc.com.
10/10 Excellent
Gregory, London
26 Oct 2023
Gregory
Stayed 1 night in Oct 2023
Response from General Manager on 17 Dec 2023
Dear Gregory, We are happy you chose Holiday Inn Express & Suites Brevard - City Center for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Megan Brightwell,General Manager
For being a new hotel in the area i was not impressed. Very basic for the price for a room. When i entered the people at the desk were chatting and i had to wait a few mintues before they finally said hi to me. We ended up going out to breakfeast as it looked much bigger in the pictures. Not bad for a one night stay but in my opinion a little over priced for how basic it was.