Indoor pool, outdoor pool, pool loungers

Reviews of Thousand Hills Resort Hotel

3 out of 5
Thousand Hills Resort Hotel
120 Wildwood Dr S, Branson, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 671 out of 1443 reviews" "
Rating 8 - Good. 421 out of 1443 reviews" "
Rating 6 - Okay. 195 out of 1443 reviews" "
Rating 4 - Poor. 89 out of 1443 reviews" "
Rating 2 - Terrible. 67 out of 1443 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

JOHN

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We needed to leave 2 days early and wanted to talk to a manager about it. There was no manager on duty that evening or the next morning. The room was old, noisy air, noisy frig, old lobby with no where nice to sit inside or outside. No what we expected.
Stayed 3 nights in May 2024

6/10 Okay

Glen

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It old
Stayed 1 night in May 2024

4/10 Poor

Dee

Disliked: Cleanliness, property conditions & facilities
The staff were friendly and accommodating. My husband and I enjoyed going to the bar in the evenings to play our board games. The lady that works in the bar is personable, nice and efficient. We have stayed in this same hotel many times because of the cleanliness, friendly staff, and the location. What made this experience poor was the room quality. The door to the room was difficult to open. When we arrived I saw smudges on the mirror and a hair in the bathroom sink. Our room had a whirlpool tub and shower yet there was only one bar of soap. The shower head was not adjustable. It sprayed the shower wall rather than in the center and down where you stand. The bottom sides held water causing mildew. The worst part was the shower temperature, it was constantly changing from scalding hot to icey cold. It may have been the location of our room so I would advise not staying in room 913. Lastly, the parking lot had alot of space yet someone parked so close that I had to get in on the passengers side and crawl to the drivers side to back up so my husband could get in the car. We parked in the parking lines the other car parked over the line by our car. Needless to say the other car had hit our car with their car doors leaving marks and slight dents. All these concerns were reported to the hotel staff, knowing that there is nothing they could do about the car incident but they were kind to listen to all my concerns and said they would address the room issues that were reported.
Stayed 5 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Front desk especially great.
Stayed 2 nights in Apr 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heather was awesome when I checked in and answered all of my questions and made me feel appreciated
Stayed 1 night in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

8/10 Good

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable though I didn't like being so far away from the elevators and the bathrooms were a little small for my taste and the rooms definitely need a microwave but other than that it was fine
Stayed 1 night in May 2024

10/10 Excellent

Zuleyka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

8/10 Good

Larry

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
A long walk to the room.
Stayed 1 night in May 2024

8/10 Good

Cierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a very nice hotel with great breakfast. The room was nice other than a couple of broken items when given the room not much to complain about parking was easy the view was nice and the staff was very friendly definitely coming back to this hotel.
Stayed 3 nights in May 2024

6/10 Okay

Keith, Fort Smith

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property does not meet the Thousand Hills standard. Bed linens lumpy like something is underneath them. Smash dead bug on the wall. Water on the toilet when we arrived. Too few electric outlets. We have stayed in TH condos many times. This doesn’t come close to matching up.
Stayed 2 nights in May 2024

10/10 Excellent

Bonnie, Winfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Room was comfortable. The free bottles of water was appreciated. I would have liked some tea bags in the room since I dont drink coffee...only two decaf and one regular coffee in the room for 2 people, 2 nights. I got some next morning at the fabulous breakfast though. Very nice place!
Stayed 2 nights in May 2024

8/10 Good

Vickie

Travelled with partner
Liked: Cleanliness, staff & service
Very quiet love that!!
Stayed 3 nights in May 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking is an issue. Too inclined and inconvenient to park in back. If there is an entrance of the back parking area it was not discussed at check in.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice welcoming and extremely helpful
Stayed 1 night in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay.
Stayed 2 nights in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

8/10 Good

Nancy, McKinney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like parking situation. All spaces were on a hill and the spaces weren't big enough.
Stayed 3 nights in May 2024

10/10 Excellent

Kent, THE WOODLANDS

Liked: Cleanliness, staff & service, property conditions & facilities
Value for price
Stayed 1 night in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

6/10 Okay

Steven

Travelled with partner
Hotel served its purpose... outdated and mediocre. Would I stay again by choice ? I'd probably find something different ...
Stayed 2 nights in May 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property food was excellent
Stayed 2 nights in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

10/10 Excellent

Emily, Big Cabin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked my whole stay
Stayed 1 night in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

10/10 Excellent

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

6/10 Okay

Pamela

Travelled with family
Disliked: Property conditions & facilities
The resort was old and had really low ceilings.
Stayed 2 nights in May 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and convenient.
Stayed 2 nights in Mar 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay stayed two nights. Very clean friendly staff..pool and hot tub was great.had a great view.
Stayed 2 nights in Apr 2024
Response from Kayla on 13 May 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us!

10/10 Excellent

Carlon

Liked: Cleanliness
Disliked: Staff & service, amenities
The air conditioning was broken
Stayed 1 night in Apr 2024
Response from Manager on Duty on 6 May 2024
Thank you Carlon for the review of our hotel. We are glad you had a great stay.

8/10 Good

Micki

Travelled with family
Liked: Amenities
It was good! Lots do to close by for kids and adults!
Stayed 1 night in Apr 2024
Response from Manager on Duty on 6 May 2024
Thank you for reviewing our facility. We are pleased to see you enjoyed your stay with us.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed this Branson getaway, loved the pool bar and restaurant options. The Starbucks was nice as well Staff friendly and speedy. Room was comfortable, has shampoo and conditioner, coffee and bottled water. Did not love the late check in times (4pm) and early check out times,(10am) pool was wonderful and hot tub too yet too many little kids over ran the whole area..wish they offered a quiet time for adults with pool bar access. Would enhance the experience. Parking is downhill so if you go during the icy season...be careful. For the price on Expedia, it was definitely a good deal!!
Stayed 1 night in Apr 2024
Response from Manager on Duty on 6 May 2024
Thank you Lisa for the review! We are pleased to see you enjoyed our facility.

6/10 Okay

Susan

Travelled with family
Liked: Staff & service, amenities
It wasn't necessarily that there is limited dining, it is that the breakfast bar was definitely low grade compared to what we paid. $12.95 per person for an average hotel's "continental" type breakfast disappointed us. There wasn't even pancakea or waffles 😕 The check-in process was wonderful! We were awoken with a knock at the door by housekeeping wanting to know if we were going to stay longer 2 hrs before check-out! That was NOT good!
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Duty on 6 May 2024
Thank you for the review James. We are glad you had a good stay with us.

4/10 Poor

Keith

We had ants in our room and it wasn’t what we thought it was going to be. If your going to stay at thousand hills stay in a club house offering not the hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 13 May 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the presence of ants in your room. Your feedback is valuable to us, and we will address this issue promptly to ensure a more enjoyable stay for our future guests.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Duty on 6 May 2024
Thank you for the review. We are pleased to see your enjoyed your stay here with us.

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is my go-to stay whenever I come to Branson because it is very affordable but also in great condition. We have always had comfortable, spacious, and clean rooms. The on site amenities are so nice. Being able to step down to hangout at the bar, eat at the restaurant, or grab a coffee at Starbucks is great. The only complaint I have is the workout room was pretty lacking and some of the equipment was missing parts so we couldn’t really get the workout we had hoped for. Aside from that however, everything was good. Will definitely continue staying here.
Stayed 1 night in Apr 2024
Response from Hannah S. on 30 Apr 2024
Thank you for your continued loyalty and for choosing us as your go-to stay in Branson! We're thrilled to hear that you find our accommodations affordable, comfortable, and well-maintained. It's great to know that you enjoy the convenience of our on-site amenities, including the bar, restaurant, and Starbucks. We apologize for the inconvenience regarding the workout room and the missing equipment parts. Your feedback is invaluable, and we'll address this promptly to ensure a better experience for our guests in the future. We look forward to hosting you again and providing you with another enjoyable stay!

8/10 Good

gale

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hannah S. on 30 Apr 2024
Thank you for your review and feedback on your recent stay at our hotel! We're delighted to hear that you had a really nice experience. We take pride in providing a comfortable and clean environment for our guests. We continuously strive to improve our facilities and guest experience, and feedback like yours helps us identify areas where we can make enhancements. We look forward to welcoming you back and providing you with another enjoyable stay.

8/10 Good

Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hannah S. on 30 Apr 2024
Thank you for your review and feedback on your recent stay at our hotel! We're delighted to hear that you had a really nice experience. We take pride in providing a comfortable and clean environment for our guests. We continuously strive to improve our facilities and guest experience, and feedback like yours helps us identify areas where we can make enhancements. We look forward to welcoming you back and providing you with another enjoyable stay.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, comfortable bed, great location, nice variety of hot and cold items for breakfast. The hot tub wasn’t working but other than that it’s a nice place to stay in Branson.
Stayed 1 night in Apr 2024
Response from Manager on Duty on 28 Apr 2024
Thank you, Kenneth, for the review. We are pleased to see you enjoyed our facility and amenities.

10/10 Excellent

Alisha

Travelled with partner
We had a excellent stay. We will be going back.
Stayed 3 nights in Apr 2024
Response from Manager on Duty on 28 Apr 2024
Thank you for leaving a review for our hotel. We are pleased to see that you enjoyed your stay here with us.

4/10 Poor

jesscia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Jettub jets did not work. They offered to have maintaince come up to try to fix it, but not spending my time watching them fix something. Should have been working before check in.
Stayed 2 nights in Apr 2024
Response from Lisa on 27 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the non-functional jet tub in your room. It's disappointing that this amenity was not in proper working order upon your arrival, and we understand your frustration. Your comments have been noted, and we will ensure that all amenities are fully operational before guest check-in in the future. We appreciate your understanding and hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

SANDY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
enjoy our stay there
Stayed 2 nights in Apr 2024

6/10 Okay

Russell

Travelled with family
Room was tight and toilet didn’t work.
Stayed 3 nights in Apr 2024
Response from Lisa on 27 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the tightness of the room and the issue with the toilet. Your comments are valuable to us, and we will address these issues promptly to ensure a more comfortable and functional experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thier wasnt actually 1000 hills. Just a couple of them. Nice place good location. Id stay again next time i visit.
Stayed 2 nights in Apr 2024
Response from Hannah S. on 26 Apr 2024
Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed your stay overall. We apologize if the name "1000 Hills" led to any misunderstanding about the landscape. We'll make sure to clarify that in our communications. We appreciate your patronage and look forward to hosting you again during your next visit!

10/10 Excellent

Erica, Richmond

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay!
Stayed 2 nights in Apr 2024
Response from Hannah S. on 26 Apr 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a pleasant experience, and it's incredibly rewarding to receive such positive feedback. We look forward to welcoming you back on your next visit!

4/10 Poor

Tammy, Tipp City

Stayed 2 nights in Apr 2024
Response from Lisa on 27 Apr 2024
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. If you have any specific concerns or issues you'd like to discuss further, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Tammy, Tipp City

Travelled with family
Liked: Staff & service
We found a live cockroach on the mattress. I informed the front desk. We also had water leaking in the bathroom, which maintenance checked out and it was coming from the room above us. Water was all over the bathroom floor and the carpet in the entry. This hotel is not set up to accommodate someone with a walker. They had to walk too far to get to their room.
Response from Lisa on 27 Apr 2024
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is deeply concerning, and we have taken immediate action to address these issues with our housekeeping and maintenance teams to prevent recurrence. Please note that we have a very aggressive protocol for pest control in place to ensure the comfort and safety of our guests. Additionally, we apologize for any inconvenience caused by the distance to your room for someone with a walker. We will review our room assignment process to ensure better accommodation for guests with mobility needs. Your comments are valuable to us, and we appreciate your understanding as we strive to improve. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the proximity to everything
Stayed 4 nights in Apr 2024
Response from Hannah S. on 24 Apr 2024
We're glad to hear that you enjoyed our hotel's proximity to everything! Being conveniently located is important to us, and we're pleased that it enhanced your overall experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Hannah S. on 24 Apr 2024
We're thrilled to hear that you found our staff to be friendly and helpful! Providing excellent service is our priority, and we're delighted that our team made your stay more enjoyable. We look forward to welcoming you back for another great experience!

10/10 Excellent

Pamela G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hannah S. on 24 Apr 2024
Thank you for your review and feedback on your recent stay at our hotel! We're delighted to hear that you had a really nice experience. We take pride in providing a comfortable and clean environment for our guests. We continuously strive to improve our facilities and guest experience, and feedback like yours helps us identify areas where we can make enhancements. We look forward to welcoming you back and providing you with another enjoyable stay.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hannah S. on 24 Apr 2024
Thank you for your review and feedback on your recent stay at our hotel! We're delighted to hear that you had a really nice experience. We take pride in providing a comfortable and clean environment for our guests. We continuously strive to improve our facilities and guest experience, and feedback like yours helps us identify areas where we can make enhancements. We look forward to welcoming you back and providing you with another enjoyable stay.

6/10 Okay

Claudia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very helpful and welcoming but felt like there could’ve been cleaner areas. The pictures online look much better than in person.
Stayed 2 nights in Apr 2024
Response from Lisa on 27 Apr 2024
Thank you for your feedback. We're glad to hear that you found our staff helpful and welcoming. We apologize for any cleanliness issues you experienced during your stay. We take your comments seriously and will work on addressing them promptly to ensure a higher standard of cleanliness throughout the property. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Kim

Liked: Staff & service
Bathroom was outdated and the towels were very dingy and rough and I went to Walmart to buy a towel. The room itself was overall very nice.
Stayed 2 nights in Apr 2024
Response from Hannah S. on 24 Apr 2024
Thank you for your feedback. We apologize for the inconvenience caused by the outdated bathroom and towels. We appreciate your input and will use it to improve our accommodations. We hope you still enjoyed your overall stay and look forward to welcoming you back in the future.