Exterior

Reviews of The Boston Hotel

2 out of 5
The Boston Hotel
40 Mt Hood Road, Boston, MA

Reviews

7.6

Good

Rating 10 - Excellent. 61 out of 157 reviews" "
Rating 8 - Good. 40 out of 157 reviews" "
Rating 6 - Okay. 23 out of 157 reviews" "
Rating 4 - Poor. 18 out of 157 reviews" "
Rating 2 - Terrible. 15 out of 157 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yara on 13 May 2024
Hello Chau,Thank you for the excellent rating! We're delighted to know that you had a wonderful experience at The Boston Hotel. We look forward to your next visit and hope to exceed your expectations once again.

10/10 Excellent

Chau

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yara on 13 May 2024
Hello Chau,Thank you so much for the perfect rating! We're thrilled to hear that you enjoyed your stay at The Boston Hotel. It's always rewarding to receive such positive feedback, and we look forward to welcoming you back soon.

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was fine. Staff were friendly and rooms were clean. Almost nothing worked - light bulbs missing, TV unfunctional, no batteries in thermostat, heat wouldn't go off. But staff helpfully replaced the missing light bulbs
Stayed 3 nights in May 2024
Response from Yara on 13 May 2024
Hello Kevin,Thank you for taking the time to review your stay with us. We're glad to hear that you found our staff friendly and the rooms clean, but we apologize for the inconvenience with the amenities in your room. We appreciate your recognition of our staff's effort to address the issues with the light bulbs, and we will ensure that all other concerns are promptly resolved.Your feedback is invaluable in helping us improve our guest experience. We hope to have another opportunity to host you and provide a more seamless and enjoyable stay.

4/10 Poor

Cathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area was great, safe and quiet. The staff were very sweet and helpful. But the hotel itself was not good quality at all. They did not come and clean or bring new towels and we stayed for 3 nights.. in the first room there were no plugs, toilet wasn’t flushing. They moved us to new room, but still low quality. I would never be staying here again, although staff was great.
Stayed 4 nights in May 2024
Response from Yara on 13 May 2024
Hello Cathy,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're pleased to hear that you found the area safe and quiet and our staff helpful and sweet. However, we're truly sorry to learn about the issues you encountered with room quality and maintenance.Your comments are crucial for us to address these shortcomings, particularly in ensuring that our housekeeping and room amenities meet the standards our guests expect and deserve. We will take immediate steps to evaluate and improve our facilities and service protocols.While we regret hearing that you would not choose to stay with us again, we sincerely hope you might reconsider in the future so we can deliver the high-quality experience you should expect from us. If there's anything more we can do or if you'd like to discuss this further, please don't hesitate to reach out to our guest relations team.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, the parking was easy, the property was clean and well maintained.
Stayed 1 night in May 2024
Response from Yara on 13 May 2024
Hello Carol,Thank you for the fantastic review! We're delighted to hear that you appreciated our friendly staff, convenient parking, and the cleanliness and maintenance of our property. Your positive feedback is greatly encouraging to our team. We look forward to welcoming you back to The Boston Hotel on your next visit!

10/10 Excellent

Luis Orlando Hernandez

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fue excelente. La habitacion muy cómoda y limpia.
Stayed 4 nights in Apr 2024
Response from Yara on 10 May 2024
Hello Luis,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay, particularly appreciating our staff's excellent service and your comfortable, clean room. We hope to welcome you back to The Boston Hotel soon!

6/10 Okay

Kabir

Stayed 5 nights in May 2024
Response from Yara on 10 May 2024
GPTHello Kabir,Thank you for taking the time to leave us a review. We're committed to providing an excellent experience for all our guests, and we would love to hear more about how we could have made your stay better. Please feel free to reach out to us directly with any specific feedback or suggestions.We hope to have the opportunity to welcome you back and deliver a five-star experience.

10/10 Excellent

Thomas, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, lots around to do, easy access to public transit.
Stayed 4 nights in Apr 2024
Response from Yara on 6 May 2024
Thank you, Thomas, for the excellent review! We're delighted to hear you enjoyed our convenient location and the tranquility of our hotel. We look forward to welcoming you back to The Boston Hotel soon!

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for my family to stay after catching the Red Sox game. Night staff was friendly and check in was easy. A good breakfast was included.
Stayed 1 night in May 2024
Response from The Boston Hotel Team on 3 May 2024
Thank you so much for the fantastic review! We're delighted to hear that our front desk team provided you with pleasant and competent service during your stay at The Boston Hotel. We aim to make every guest's experience seamless and enjoyable from the moment they walk through our doors. Your kind words are a wonderful endorsement of our efforts. We look forward to welcoming you back soon for another exceptional visit!

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yara on 2 May 2024
Hello Dale,Thank you for your rating. We're glad to see that you had a positive experience at The Boston Hotel. We would appreciate any feedback you have regarding what you enjoyed and areas where we could improve. Your insights help us continually enhance our guest experience. We hope to have the opportunity to host you again and deliver a 5-star experience on your next stay.

10/10 Excellent

Danielle Naomi

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
All the staff was friendly and accommodating. Very close and convenient to the green line stations markets and eats. Cute white college neighborhood. I didn’t have a vehicle to park but anyone who says they don’t tell you they charge for parking doesn’t read all the details when booking. I will stay here every time I come to town. Well done.
Stayed 4 nights in Apr 2024
Response from Yara on 29 Apr 2024
Hello Danielle Naomi,Thank you so much for your glowing review and for choosing The Boston Hotel for your stay! We are thrilled to hear that our staff made you feel welcomed and that our location conveniently enhanced your visit. It’s wonderful to know that you appreciated the charm of the neighborhood and found our communications clear, especially regarding our parking policy.We’re honored that you’ve chosen us as your go-to hotel in the city and we eagerly look forward to your next visit. See you soon for another fantastic experience!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had trouble with my key card which took a while to get sorted. The room itself was dark even with everything on. However, it was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Yara on 29 Apr 2024
Thank you for sharing your experience, Mark. We apologize for the inconvenience with the key card and the lighting in your room. We're glad to hear that you found your room to be clean and comfortable. We appreciate your feedback as it helps us improve our guest experience. We look forward to welcoming you back to The Boston Hotel for an even more enjoyable stay in the future.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yara on 29 Apr 2024
Hello Luis,Thank you for taking the time to leave a rating. We're pleased to see that you had a positive experience at The Boston Hotel! We would love to hear more about what you enjoyed and any suggestions you might have that could make your next stay even better. Your insights are incredibly important to us. We look forward to welcoming you back soon for another delightful visit.

6/10 Okay

Chris, Utopia

Travelled with family
Liked: Staff & service, amenities
The hotel is located in a beautiful neighborhood. We chose the property for location near a venue. Check in was easy; coffee and cookies were available in the lobby. Great start! Our room had fan issues, some torn wallpaper & heat in bathroom was on and couldn’t turn off, which kept the room extra warm. Called down a couple of times but repair person never came: After a couple of other issues found, the front desk offered to move us to a new room, just a couple doors down. Perfect move! Same issue with bathroom heat; companion wasn’t sure about tub cleanliness; a dirt pile in the corner by table/chairs; only trash receptacle was in the bathroom. Also, some standing water in front steps made them slippery. But the room was overall comfortable, especially the king bed. Had to deal with a guy roaming around at night, but was easy and based on outside room access. Hotel fit our budget well. Was good for our overnight needs. With a little more attention it could easily get to a 5 rating.
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Chris,Thank you for taking the time to share your experience at The Boston Hotel. We're glad to hear that you enjoyed our location and the initial welcome. However, we apologize for the issues you encountered with the room conditions and maintenance response. We take your feedback seriously and will address these concerns to improve our service. We appreciate your suggestions and hope to exceed your expectations in the future, aiming for that 5-star experience.

8/10 Good

Zubeyde

Travelled with family
Liked: Staff & service, property conditions & facilities
I like breakfast. Parking fee was 25$ and it was very expensive. Room was ok.
Response from Yara on 22 Apr 2024
Hello Zubeyde,Thank you for your review and for highlighting our breakfast. We're sorry to hear that you found the parking fee to be expensive. We strive to provide excellent service and facilities at competitive prices. Your feedback is invaluable as we continuously work to enhance our guest experience. We hope to welcome you back soon and make your next stay even more satisfying.

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, the rooms are basic rooms, no clock, 2 pillows on a king bed. Very close to the T for transportation in to and out of Boston. Whole Foods is in within walking distance. It’s great for people looking for a place just out of Boston but not too far out of Boston.
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Julie,Thank you for sharing your feedback. We're pleased to hear you appreciated our clean property and convenient location near public transportation and local amenities. We apologize if the room amenities did not meet all your expectations. We value your input as it helps us improve and better cater to our guests' needs. We hope to have the opportunity to welcome you back and enhance your experience.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello John,Thank you so much for your perfect rating and kind words about our staff! We're thrilled to hear that our team made a great impression on you. We strive to provide exceptional service and it's rewarding to know we've succeeded. We look forward to your next visit!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't have asked for a better experience. Great breakfast, friendly and prompt customer service, and a fair price for the room. We booked last minute and the hotel had us taken care of! Thank you!
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Cindy,Thank you for your glowing review and perfect rating! We're delighted to hear that you had such a positive experience with us, from our breakfast offerings to our customer service. We're glad we could accommodate your last-minute booking smoothly and meet your expectations. We appreciate your kind words and look forward to welcoming you back soon!

4/10 Poor

Paige

Disliked: Cleanliness, amenities, property conditions & facilities
I would not book here room was not clean.
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Paige,Thank you for your feedback. We sincerely apologize that your room did not meet our usual standards of cleanliness. This is certainly not the experience we want for our guests. We take your comments seriously and will address this immediately to ensure it does not happen again. We hope to have the opportunity to restore your faith in our hotel in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in a nice area
Stayed 2 nights in Apr 2024
Response from Yara on 22 Apr 2024
Hello Robert,Thank you for your excellent rating and kind comments! We're thrilled to hear you enjoyed both our hotel and its location. It's always our goal to provide a comfortable and enjoyable stay for our guests. We look forward to having you with us again soon!

6/10 Okay

Linda

Travelled with partner
Liked: Staff & service
Disliked: Amenities
i loved the breakfast in the morning. It was a unexpected pleasure and very good. The food was great.
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Linda,Thank you for your feedback and for highlighting our breakfast. We're delighted to hear that you enjoyed our morning offerings! However, we noticed your overall rating suggests there might have been other aspects of your stay that didn't fully meet your expectations. We'd appreciate any further details you could provide so we can address these areas and enhance our service. We hope to have the opportunity to welcome you back for an even more satisfying experience.

2/10 Terrible

Vladimir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgrace is all I can say. The property is so rundown it’s not possible to cover it all. Dirty floors, disintegrating furniture, the bathroom is smelly with everything falling apart. NO SAFE in the room. Wobbly beds and chairs. The breakfast is a joke and not worth considering the stay. Please do yourself a favor and find some other property around.
Stayed 2 nights in Apr 2024
Response from Yara on 22 Apr 2024
Hello Vladimir,We are deeply sorry to hear about your disappointing experience at our hotel. It's clear we did not meet the high standards we strive to uphold. We take your comments very seriously and will immediately address the issues with room cleanliness, furniture condition, and overall upkeep. Additionally, we will review our breakfast offerings based on your feedback. We truly appreciate your honesty, as it helps us to improve. We hope to have an opportunity to regain your trust and demonstrate the quality and service we are known for.

4/10 Poor

Philip

Travelled with family
Disliked: Cleanliness, amenities
Rooms and equipment were dated. Lack of towels, no toilet paper. Paint cracked and falling on walls and ceiling’s.
Stayed 2 nights in Apr 2024
Response from Yara on 22 Apr 2024
Hello Philip,Thank you for sharing your feedback. We apologize for the issues you encountered regarding the condition of the room and the lack of essential supplies. This is certainly not the standard we strive to maintain. We appreciate you bringing these matters to our attention, and we will take immediate steps to address and rectify them. We hope to have the opportunity to provide you with a much improved experience in the future.

8/10 Good

Teresa

Travelled with family
Liked: Staff & service
Older hotel (actually motel), close to train and a couple restaurants. Rooms had a little funky smell and could use a deep cleaning but beds were nice and clean. Breakfast has a nice variety of items and they bake cookies daily! Staff is very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Yara on 22 Apr 2024
Hello Teresa,Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our convenient location, comfortable beds, and the variety of breakfast options, including our freshly baked cookies. We also appreciate your kind words about our staff.We take note of your comments regarding the room odor and cleanliness and will ensure that a thorough deep cleaning is conducted to address these issues. We're committed to providing a comfortable and enjoyable stay, and your feedback helps us improve.We look forward to welcoming you back and hope to earn that fifth star on your next visit!

4/10 Poor

Robert

Disliked: Staff & service, amenities, property conditions & facilities
Very old mattress. $25 charge for parking in the hotel lot not mentioned in the amenities.
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Robert,Thank you for sharing your feedback. We apologize for any discomfort caused by the mattress and the unexpected parking charge. We strive for transparency and will ensure that all our amenities and fees are clearly communicated in the future. We appreciate you bringing these issues to our attention as they help us improve our guest experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price/conditions/close to the T....and included breakfast. Awesome!
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello James,Thank you for your excellent review and perfect rating! We're thrilled to hear that you found great value in our pricing, conditions, convenient location close to the T, and included breakfast. We strive to provide an awesome experience for all our guests, and it's wonderful to know we hit the mark with your stay. We look forward to welcoming you back soon!

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location and nice staff. The room was overall good, but the outlets weren't all working and USB ports for charging phones weren't working at all, though.
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Adam,Thank you for taking the time to review your stay with us. We're glad you enjoyed our location and found our staff nice. However, we apologize for the inconvenience with the non-functioning outlets and USB ports in your room. We take your feedback seriously and will address these issues promptly to ensure they are fixed. We hope to have the opportunity to welcome you back and provide a fully satisfying experience next time.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there last night and it was terrible, first the floor by the window was soft felt like you were going to fall through it. There was hair all over both beds and one bed actually had a blood spot on the sheet. The pillows were dirty you could see dirt on them, in the bathroom the hook on the door was barely hanging was ready to fall off. We went to a show that night and this is what we found at midnight we ended up leaving and driving home, we did not stay the night. Would never go there again would rather spend more money for a better hotel
Response from Yara on 22 Apr 2024
Hello Richard,We are deeply sorry to hear about the distressing experience you encountered during your recent stay. The issues you've described are unacceptable and fall well below the high standards we aim to maintain. We understand your decision to leave, and we apologize for any discomfort and inconvenience this caused.We are taking immediate action to address and rectify the conditions of the room you described, including thorough inspections and enhanced cleaning protocols. We take your feedback seriously as it is crucial for us to ensure a safe and comfortable environment for all our guests.Again, we apologize for this experience, and we would appreciate the opportunity to discuss this further with you. Please contact our guest relations team at your convenience so we can work on making amends and restoring your trust in our hotel.

10/10 Excellent

RajeshKumar

Stayed 1 night in Mar 2024
Response from Yara on 29 Apr 2024
Hello Rajesh Kumar,Thank you for the excellent rating! We're delighted that you enjoyed your stay at The Boston Hotel. We would love to hear more about your experience with us. What did you enjoy the most? Your feedback is important to us as we strive to provide the best experience for all our guests. We look forward to welcoming you back on your next visit!

4/10 Poor

Heather

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First was given the wrong room. Then when we parked, we got out and noticed a whole pile of screws right behind our tires, so we had driven over them (thankfully no popped tires). Our door had a very thick gap and the wind just howled through it! And no I don’t live in Boston and I’m sure it’s a thing in the city but the parking was a very scary incline, you’ll know what I mean if you book there
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello Heather,Thank you for bringing these issues to our attention. We sincerely apologize for the mix-up with your room and the concerns you experienced with parking and the condition of your door. The situation with the screws is particularly concerning, and we're grateful that it did not result in any damage to your vehicle. We'll address these matters immediately to ensure they are rectified and do not occur again.We appreciate your feedback as it is crucial for improving our guest experience. We hope to have the opportunity to provide you with a much improved stay in the future, demonstrating the high standards we strive to maintain.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yara on 22 Apr 2024
Hello David,Thank you for your positive rating! We're glad to hear that you had a good experience with us. If there's anything specific that you think could help us turn your four-star experience into a five-star one, please don't hesitate to share your suggestions. We're committed to continuous improvement and ensuring our guests have the best possible stay. We look forward to welcoming you back soon!

6/10 Okay

henry, waldwick

Stayed 1 night in Apr 2024
Response from Yara on 29 Apr 2024
Hello Henry,We noticed your review is a bit brief and we would love to hear more about your experience at The Boston Hotel. Please feel free to share more details about what you enjoyed and any areas where you think we could improve. Your feedback is invaluable to us as it helps us enhance our service. We hope to have the opportunity to welcome you back for a more satisfying experience. Thank you!

10/10 Excellent

CATALIN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is close to Washington station of Green line. As well close to Whole Foods store. The breakfast is continental and the coffee is great. The staff is friendly and helpful. The beds are awesome and the rooms are spacious. The only minus I found, is the lack of any kitchen hardware. They have a kitchenette with a Keurig, a microwave, a fridge and an electrical cooktop, but they have no kitchenware, dishes or cooking pan or pot.
Stayed 3 nights in Mar 2024
Response from Yara on 3 Apr 2024
Dear Catalin,Thank you for your glowing 5-star review and for highlighting so many aspects of your stay at The Boston Hotel, from our convenient location to our friendly staff and comfortable accommodations. We appreciate your feedback regarding the kitchen amenities and will certainly consider this as we continuously strive to improve our guest experience. We're thrilled you enjoyed your visit and hope to welcome you back soon!

8/10 Good

Manogyan

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Only the bathroom wasn’t great for the price.
Stayed 2 nights in Mar 2024
Response from Yara on 3 Apr 2024
Dear Manogyan,Thank you for sharing your feedback and for the 4-star rating. We are glad that your overall experience was positive, but we also take your comment regarding the bathroom seriously. We strive to provide excellent value and comfort, and your input helps us focus on areas of improvement. We hope to have the opportunity to exceed your expectations in all aspects on your next visit.

6/10 Okay

Paulson

Travelled with family
Disliked: Amenities
First impression was not good. The first room that was given to us was dlrty and smells.
Stayed 2 nights in Mar 2024
Response from Yara on 3 Apr 2024
Dear Paulson,Thank you for your feedback. We sincerely apologize for the unsatisfactory condition of your initial room. This is certainly not the standard we strive for. We appreciate you bringing this to our attention, and please rest assured we will address this immediately to ensure our rooms meet the high standards our guests expect and deserve. We hope to have another opportunity to provide you with a much better experience in the future.

2/10 Terrible

Marina

Travelled with family
I never do reviews but this one is a must. This clearly is a Motel! Run down, walls are extremely thin, could almost hear the conversation clearly, room above very loud, every footstep is heard. When a car starts in front of your door, sounds like it’s in your room. Very cold draft coming from door, floor at entrance and bathroom freezing. Walls are dirty and holes in walls. No coffee maker, cabinet doors falling apart. I was scared to look any closer in fear of what I would find. Don’t like you checking in early at all, not flexible. Been to 2 hotels since, was able to check in early. Will put your bags in the janitor closet though. Definitely would not recommend this place unless you are a bunch of young people who want to party all night and don’t care where you sleep. Only positives, Had a good hair dryer and iron.
Stayed 3 nights in Mar 2024
Response from Yara on 3 Apr 2024
Dear Marina,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet the high standards we set for guest comfort and satisfaction at The Boston Hotel. Your comments regarding the condition of the room and the noise issues are concerning, and we assure you that we will address these matters promptly. Our team is dedicated to ensuring a welcoming and comfortable environment for all our guests, and it seems we fell short during your visit. We appreciate your honest review as it helps us identify areas for improvement. We hope to have another opportunity in the future to provide you with a much better experience.

2/10 Terrible

LEVENT, Wilmington

Stayed 1 night in Mar 2024
Response from Yara on 22 Apr 2024
Hello Levent,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We are committed to providing our guests with the highest quality service and accommodations, and it seems we fell short during your stay. We would appreciate the opportunity to hear more about any specific issues you encountered, as this will help us to make necessary improvements. We hope to have another chance to provide you with a better experience in the future.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, friendly and kind
Stayed 1 night in Mar 2024
Response from Yara on 24 Mar 2024
Dear Armando,Thank you so much for your glowing 5-star review! We're absolutely delighted to hear that our staff's helpfulness, friendliness, and kindness made a significant impact on your experience at The Boston Hotel. Our team is dedicated to ensuring that every guest feels warmly welcomed and well taken care of. We're thrilled that this was evident during your stay. We look forward to welcoming you back soon for another enjoyable visit.

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no iron or ironing board in my room.
Stayed 1 night in Mar 2024
Response from Yara on 24 Mar 2024
Dear Michael,We sincerely apologize for the inconvenience you experienced due to the absence of an iron and ironing board in your room. This oversight is certainly not up to our standard of service. We appreciate you bringing this to our attention, and we will ensure that all our rooms are fully equipped with these essential items. Please know that our team is always on hand to promptly address any such issues during your stay. We hope to have another opportunity to host you and provide a much more satisfying experience.

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024
Response from Yara on 24 Mar 2024
Dear Susan,We're overjoyed to receive your 5-star rating! Thank you for staying with us at The Boston Hotel. It's always encouraging to know when we've succeeded in providing our guests with a delightful experience. If there's anything in particular that made your stay special, we'd be thrilled to hear about it. Your feedback is incredibly valuable to us. We look forward to the opportunity to host you again and offer another wonderful experience.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Yara on 24 Mar 2024
Dear Meghan,We're thrilled to see your 5-star rating! Thank you for choosing The Boston Hotel for your stay. It's wonderful to know that we were able to provide you with a top-notch experience. If there are any specific aspects of your stay that you particularly enjoyed, we'd love to hear about them. Your feedback helps us continue to deliver exceptional service. We hope to have the pleasure of welcoming you back soon for another outstanding visit.

10/10 Excellent

Dennis

Great hotel
Stayed 1 night in Mar 2024
Response from Yara on 23 Mar 2024
Dear Dennis,Thank you for awarding us a 5-star rating! We're delighted to know that your stay at The Boston Hotel was to your utmost satisfaction. It's always heartwarming to receive such positive feedback from our guests. If there's anything specific about your stay that stood out or made it exceptional, we'd love to hear from you. We look forward to the opportunity to host you again and continue providing experiences worth five stars.

8/10 Good

Christienne, Thomaston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property is quite outdated. I actually liked it a lot. It was close to everything I needed. The bed was comfy. I would definitely stay again. In a world where everyone needs the best of all things I find simplicity is best. ❤️
Stayed 1 night in Mar 2024
Response from Yara on 19 Mar 2024
Dear Christienne,Thank you for your kind words and for choosing The Boston Hotel! We're delighted to hear that our central location and comfortable beds contributed to a positive experience for you. We appreciate your appreciation for simplicity and look forward to welcoming you back on your next visit. Your feedback is invaluable as we continuously strive to enhance our guests' experiences.

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price it was a good value. The room was neat and clean. The front desk was friendly!
Stayed 1 night in Mar 2024
Response from Yara on 20 Mar 2024
Dear Jaime,Thank you for sharing your positive experience and giving us a 4-star rating! We're delighted to know that you found great value in your stay, and that our clean rooms and friendly front desk team added to your satisfaction. At The Boston Hotel, we're committed to providing a comfortable and welcoming atmosphere for all our guests. We look forward to having the pleasure of welcoming you back soon for another delightful stay.

8/10 Good

Hilary

Stayed 1 night in Mar 2024
Response from Yara on 19 Mar 2024
Dear Hilary,Thank you for taking the time to leave us a 4-star rating on Expedia. We are glad that your stay with us was a pleasant experience. If there's anything specific that we could improve upon for your next visit, we'd love to hear from you. Your feedback is essential in helping us provide an even better experience for all our guests. We look forward to the opportunity to host you again at The Boston Hotel.

6/10 Okay

Keith

Stayed 1 night in Mar 2024
Response from Yara on 3 Apr 2024
Dear Keith,Thank you for taking the time to rate your stay. We noticed it was a 3-star experience, and we're keen to learn how we might improve. We value your feedback and would love to hear more about your visit. Please feel free to contact us directly.

2/10 Terrible

Albert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the desk was a little bit rude. It was after midnight and i wanted to get to my room He had no idea where to tell me to go
Stayed 1 night in Mar 2024
Response from Yara on 20 Mar 2024
Dear Albert,Thank you for taking the time to share your experience. We deeply apologize for the inconvenience you faced upon your late arrival and the service you received from our front desk staff. It is our utmost priority to offer a welcoming and helpful environment for all our guests, regardless of the time of day. Please rest assured that your feedback is being taken seriously, and we will address this issue promptly to ensure a more positive experience for all our future guests. We hope you will consider giving us another opportunity to demonstrate the high standard of hospitality we are known for at The Boston Hotel.

6/10 Okay

Patrick, Cypress

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The facility is fair for the $ and the staff are very nice. Customer service is excellent. However, prepare to part with $25 for parking, which really ticked me off, since the description did not state that. When I queried this, the staff explained that the description stated that parking was available, it didn’t say “free”. So watch out the language used. Further, if your room is on the first floor, be prepared to hear noises from people walking upstairs. Breakfast was ok. Location is at the middle of town not far from most attractions.
Stayed 1 night in Mar 2024
Response from Yara on 20 Mar 2024
Dear Patrick,Thank you for sharing your experience and providing us with valuable feedback. We're pleased to hear that you found our customer service excellent and our staff very nice. We strive to ensure every guest feels welcome and well cared for. However, we apologize for any confusion regarding the parking fee and for any disturbance from noise in your room. We understand these aspects may have impacted your overall experience. Your comments are important to us, and we will look into clearer communication about our amenities and consider your suggestions for improving guest comfort. We're glad that our central location was convenient for your visit. We hope to have the opportunity to host you again and provide a more seamless and enjoyable stay.

8/10 Good

LaShekia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for cost. Very close to green line. Quiet area. Friendly staff. Very clean
Stayed 1 night in Mar 2024
Response from Yara on 20 Mar 2024
Dear LaShekia,Thank you for your wonderful 4-star review! We are thrilled to hear that you found great value in your stay with us and appreciated our convenient location near the Green Line, quiet surroundings, friendly staff, and cleanliness. At The Boston Hotel, we take pride in offering a welcoming and comfortable environment for our guests. We look forward to the opportunity of welcoming you back for another delightful visit.

6/10 Okay

Victoria

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived and was immediately asked "how will you pay for parking" wasnt told the amount, they just ran my card. Single king room with mini fridge, microwave and coffee maker. Bathroom adequate, except for lack of body soap/body wash. 3 bottles of tiny shampoo (smaller than I've seen in any hotel) and 1 tiny conditioner bottle. There was a dirty washcloth hanging over the top of the shower curtain rod, and the towels were also not folded very well, so i doubt the bathroom was cleaned. I arrived very tired, so didnt have the energy to make a trip to the front desk. The bed was made clean, but there was bits of wrappers/debris tucked under the bed and cobwebs behind the window curtains.
Stayed 1 night in Mar 2024
Response from Yara on 11 Mar 2024
Thank you for your review, Victoria. We apologize for the lack of clarity and communication regarding the parking charges and for any inconvenience it caused. We're also sorry to hear about the issues you encountered in your room, including the bathroom amenities and cleanliness. Your comfort and satisfaction are important to us, and we clearly fell short in these areas during your stay. We appreciate you bringing these matters to our attention, as it helps us address and rectify these issues promptly. We hope you will consider giving us another opportunity to provide you with the quality experience you deserve.