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Rating 10 - Excellent. 854 out of 1589 reviews" "
10 - Excellent
854
Rating 8 - Good. 437 out of 1589 reviews" "
8 - Good
437
Rating 6 - Okay. 139 out of 1589 reviews" "
6 - Okay
139
Rating 4 - Poor. 103 out of 1589 reviews" "
4 - Poor
103
Rating 2 - Terrible. 56 out of 1589 reviews" "
2 - Terrible
56
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
2/10 Terrible
Timothy
20 May 2024
Byzantine cancellation policy made me unable to change my reservation date by one day. Will not use this service or hotel again.
Good morning Marcel,Thank you for the great review! Have a great day. We hope to see you again soon.
8/10 Good
Alisa
Travelled with family
4 May 2024
Liked: Amenities
Outdated
Alisa
Stayed 1 night in May 2024
Response from John Levesque on 9 May 2024
Good morning Alisa,Thank you for taking the time to write a review regarding your stay with us. Thank you for your feedback I will use it to help us improve. Have a great day!
After a very long day of international travel, it was nice to get a good night's sleep near Logan Airport. My only request is to offer a complimentary continental breakfast.
Cynthia
Stayed 1 night in May 2024
Response from John on 9 May 2024
Good morning Cynthia,Thank you for staying with us and for the great review! We hope to see you again soon.
6/10 Okay
John
2 May 2024
End of a long day of travel And waited and waited and waited for shuttle . Called after waiting 45 minutes. Said driver was short distance away 20 more minutes. Finally got to checkin and was told I needed to call. NOWHERE in reservation or confirmation or website does it say that. This will be a last resort property for me in future
John
Stayed 1 night in Mar 2023
Response from John on 3 May 2024
Good morning John,I am so sorry about the confusion regarding the shuttle service. The shuttle does run 24/7, but does need to be requested by calling the hotel so we can coordinate. On the Marriott website the information regarding the shuttle is listed. We hope you do reconsider coming back.
Good morning Charlotte,Thank you for the great review! I hope you have an amazing weekend.
4/10 Poor
Michael
19 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from John on 10 May 2024
Good morning Michael,Thank you for staying with us. I am sorry that you didn't enjoy your stay with us. We will work on the areas we can improve on. Thank you. Enjoy your weekend.
Good morning Frantz,Thank you for staying with us! Have a great day.
10/10 Excellent
David
16 Apr 2024
David
Stayed 1 night in Apr 2024
Response from John Levesque on 18 Apr 2024
Good morning David,Thank you for the great review! We hope to see you again in the future.
2/10 Terrible
Judit
16 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
.
Judit
Stayed 2 nights in Apr 2024
Response from John Levesque on 18 Apr 2024
Good morning Judit,Thank you for styaing with us. I am so sorry you did not enjoy your stay. If your travels bring you back to this area please give us another try. Have a great day.
Great layover hotel if you have a short layover (6-8hours) to connect to international flight , which I had.
Dimitrios
Stayed 1 night in Apr 2024
Response from John Levesque on 9 Apr 2024
Hi Dimitrios,Thank you for the great review! We hope you stay with us again soon.
10/10 Excellent
Andrea
4 Apr 2024
Andrea
Stayed 1 night in Mar 2024
Response from John Levesque on 25 Apr 2024
Good morning Andrea,Thank you for the great review! We hope to see you again. Have a great day!
2/10 Terrible
Terrence, Woolwich
Business traveller, Travelled with partner
3 Apr 2024
Disliked: Cleanliness, staff & service, amenities
Charges to my card even though it was prepaid. Watch your credit card charges carefully. Looks like a scam at this point. Extremely disappointing experience with this hotel, find another option.
Terrence
Stayed 1 night in Apr 2024
Response from John on 6 Apr 2024
Good morning Terrence,I am so sorry that you didn't enjoy your stay. I will reach out to you soon. Have a great day
10/10 Excellent
Jessica
30 Mar 2024
Efficient, clean, comfortable, good beds. Best of all is the very reliable shuttle 24/7, including 4:30 am!
Jessica
Stayed 1 night in Mar 2024
Response from John Levesque on 4 Apr 2024
Good morning Jessica,Thank you for the great review. We hope to soon you again soon and we are glad you enjoyed stay .
Getting on and off the property in our vehicle was a bit of a challenge and required backtracking.
George
Stayed 1 night in Mar 2024
Response from John Levesque on 28 Mar 2024
Good morning George,Thank you for the great review! I'm sorry that you had some issues with the shuttle. We will work hard to improve where we were lacking. We hope to see you again soon.
Service was excellent and the staff was very courteous.
Somanadan
Stayed 6 nights in Mar 2024
Response from John Levesque on 23 Mar 2024
Good morning Somanadan,Thank you for taking the time to write about your stay with us! Thank you for the great review. Enjoy your weekend and we hope to see you again soon.
Overall, a nice place. The website and online process a bit difficult. It was not clear when I booked the room that I needed to reserve parking to leave my car. Both Expedia and Marriott sent me to the other to add parking and I was forced to do this when I registered, not knowing whether there would be space. $30/day is very high!
George
Stayed 1 night in Mar 2024
Response from John on 21 Mar 2024
Good morning George,Thank you for taking the time to review your stay with us. I am sorry that you found the parking difficult to navigate and think our parking rate is high. Compared to other airport parking in the area we are considered very reasonable.We hope to see you again soon. Have a great day.