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Reviews of Comfort Suites Bluffton - Hilton Head Island

2.5 out of 5
Comfort Suites Bluffton - Hilton Head Island
23 Towne Dr, Bluffton, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 183 reviews" "
Rating 8 - Good. 45 out of 183 reviews" "
Rating 6 - Okay. 31 out of 183 reviews" "
Rating 4 - Poor. 14 out of 183 reviews" "
Rating 2 - Terrible. 12 out of 183 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Stayed 1 night in Apr 2024

8/10 Good

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to everything we wanted to visit in Bluffton. Easy to get into and out of the property despite so much traffic in the area. Staff was pleasant and the room was very nice.
Stayed 2 nights in May 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good except bed which was uncomfortable and the spring was squeaky.
Stayed 2 nights in May 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with some good stores and food nearby and a short drive to just about anything one could want
Stayed 1 night in May 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Apr 2024

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, staff & service
The bed was very comfortable, which in my opinion, is the most important part of a hotel stay. However, the non-smoking room we were in smelled like cigarette smoke in the bathroom. The tub faucet was coming out of the wall and the shower water was warm, at best. The lady who checked us in wasn't very friendly. It took her 10 minutes to check us in and she never smiled, never mentioned how to get to our room nor gave us any info on the breakfast the next morning. Aside from that our stay was fine. We felt safe and we were able to have a comfortable sleep.
Stayed 1 night in Apr 2024

6/10 Okay

Karthiek

Stayed 1 night in Apr 2024

4/10 Poor

Ira

Disliked: Staff & service
Poor customer service. Staff would never spoke or acknowledge you regardless the number of times you came through the lobby. Hotel room shower was dirty with hair (purchased bleach to clean), Floor was not vacuumed and sheets and blankets had brown spots on them. When asked for room to be cleansed, the desk clerk informed me that “whenever you book a room for multiple days you had to request maid service when you booked the room”. That information was NEVER disclosed when I reserved the room, nor when I checked him. Overall I will score this hotel a 1 star.
Stayed 1 night in Apr 2024

8/10 Good

Andrea

Travelled with family
Liked: Staff & service
The reviews for this property were more accurate than I’d hoped. There was an empty beer can behind the bedside table and the former clients leftovers inside the refrigerator. The front desk was wonderful. The property neat and the beds comfortable. We remained because it was late and we were tired. It’s not on my list to return.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Checked in late. The two women working at the counter were the least friendly and welcoming I've ever encountered. Took them a few minutes to come out and even then, they couldn't bother to even offer a greeting. The key they provided didn’t work, so I had to go back to the counter. She had to begrudgingly follow me back to my room and manually open my door. The carpet perfume in the room is overwhelming and nauseating. I woke up by 3am with a bad headache due to the smell. My sinuses were swollen. I tried to remove the sofa cushions and sleep in the bathroom. Big waste of money.
Stayed 1 night in Apr 2024

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024

6/10 Okay

Brittany

Business traveller
Liked: Property conditions & facilities
Safe and clean place, but this place cost like $178 and it was just not worth it. More like $100. The rooms were weirdly big but empty feeling. There were areas of the room that looked like furniture was missing. Safe but not worth the price still.
Stayed 1 night in Mar 2024

6/10 Okay

Charles

There was no hotel phone in the room. There was no information in the room regarding use of the TV nor information on how to connect to the internet. The sign indicating the location of the room when exiting the elevator was incorrect - for at least 2 of the rooms on that flor.
Stayed 1 night in Mar 2024

10/10 Excellent

Albert

Travelled with family
Great!!!
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Stayed 2 nights in Mar 2024

6/10 Okay

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alfonso

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The experience was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Scott Gerard

Stayed 5 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Francine, Roebling

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants within walking distance. Comfortable beds. Perfect for a one night stay!
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a wedding. Hotel is conveniently located to everything. Very quiet and very reasonably price.
Stayed 1 night in Jan 2024

6/10 Okay

Kaylee

Disliked: Cleanliness
Check-in would have been easy if the staff at check-in didn't struggle so much with basic tasks. They could not read my ID properly to see my name, age, or address. I had to explain how to read the age as I was over 21 and she kept misreading it as under 21, spelled my name and address incorrectly despite having my ID, and ultimately decided to leave the incorrect information at check-in. During the night I would go to the bathroom and see little bugs scurrying that I could not identify as I wasn't wearing my glasses but I finally saw them in the morning and it seemed to be a small cockroach/waterbug. One morning I woke up with mosquito bites that turned into hot and hard bumps the size of a baseball, sending me to urgent care to get a cocktail of antibiotics and steroids to ease the infection. That same day a mosquito hunter van was outside the hotel as I assume there were other complaints.

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

John

Window was broken and would not close. Parking lot noise kept me awake
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Erik

Stayed 1 night in Jan 2024

2/10 Terrible

MACINE

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Jazly

Stayed 1 night in Jan 2024

8/10 Good

James, Farmingdale

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

sue

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Poor lighting in parking lot.
Stayed 2 nights in Nov 2023

6/10 Okay

Alexis

Stayed 4 nights in Nov 2023

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management is very unprofessional and rude. I would not recommend this property.
Stayed 1 night in Oct 2023
Response from er on 16 Nov 2023
On behalf of our entire team, I would like to apologize inconveniences. This is definitely not a regular occurrence here, we care deeply about the comfort and satisfaction of our guests, and we hold ourselves to a high standard. We hope for an opportunity to properly host you in the future. Sincerely, Comfort Suites Bluffton

10/10 Excellent

yogi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Sep 2023

8/10 Good

Brandon

Liked: Cleanliness, property conditions & facilities
Overall good stay. Room wasn’t ready at check in. Other than that, no issues
Stayed 2 nights in Sep 2023
Response from er on 16 Nov 2023
Thank you for taking the time to leave your feedback! We take pride in providing the best service possible and are quite happy that this was reflected during your most recent visit with us at Comfort Suites. It was a pleasure meeting you and I hope we have a chance to host you again! We hope to see you again. Comfort Suites Bluffton

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from er on 16 Nov 2023
Thank you for taking the time to leave your feedback! We take pride in providing the best service possible and are quite happy that this was reflected during your most recent visit with us at Comfort Suites. It was a pleasure meeting you and I hope we have a chance to host you again! We hope to see you again. Comfort Suites Bluffton

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from er on 25 Sept 2023
Thank you for choosing the Comfort Suites Bluffton - Hilton Head Island! We appreciate your review and glad to hear about your stay. Hope to see you next time !

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from er on 16 Nov 2023
Thank you so much for staying with us and leaving us a review. We hope to see you again soon!

10/10 Excellent

Felicia

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from er on 20 Sept 2023
Thank you for choosing the Comfort Suites Bluffton - Hilton Head Island! We appreciate your review and glad to hear about your stay. Hope to see you next time !

10/10 Excellent

Sarah E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfy, & Convenient
Quick two night stay with my family of 5. Beds and pillows were comfy, room was clean, and breakfast was good. Overall a good stay.
Stayed 2 nights in Sep 2023
Response from er on 20 Sept 2023
Thank you for choosing the Comfort Suites Bluffton - Hilton Head Island! We appreciate your review and glad to hear about your stay. Hope to see you next time !