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Reviews of Ameristar Casino Resort Spa Black Hawk

4 out of 5
Ameristar Casino Resort Spa Black Hawk
111 Richman St, Black Hawk, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 969 out of 1851 reviews" "
Rating 8 - Good. 410 out of 1851 reviews" "
Rating 6 - Okay. 222 out of 1851 reviews" "
Rating 4 - Poor. 139 out of 1851 reviews" "
Rating 2 - Terrible. 111 out of 1851 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Thank you for staying with us.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, amenities
It's a casino. Always over priced. The bathrooms are nice and we love the roof top pool
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 May 2024
Thank you for your feedback

10/10 Excellent

Ronda

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Thank you for staying with us.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Please get your elevators fixed/optimized. Waiting 10 - 15 mins when you have 5 of them is a little ridiculous.
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Sorry for the inconvenience.Thank you for staying with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Thank you for staying with us.

6/10 Okay

Ellen

Travelled with family
Liked: Amenities
This was not my first visit to Amritsar. This time I found several things that made my visit very uncomfortable. The pillows in the room smelled like old sweat. I was glad I brought my own pillow. There were only a few elevators working which resulted in a lot of waiting. There was no hot water in the shower/sinks. One bright light was the excellent food and service at the Fireside restaurant.
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Thank you for staying with us.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the weekday nightly price it’s an excellent deal. Nice and quiet, spacious room and bathroom with separate shower and tub
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Thank you for staying with us.

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop hot tub (outdoor and indoor) and pool are fantastic. Staff was helpful and friendly. The facility is very clean and well maintained. Our stay was fun, and we plan to visit again soon!
Stayed 3 nights in May 2024
Response from Hotel Management on 10 May 2024
Thank you for staying with us.

10/10 Excellent

Kelton

Travelled with family
No thanks
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Thank you for staying with us.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Thank you for staying with us.

6/10 Okay

shirley

Travelled with family
Pool water was yellow, hot spa pool was not to hot and full of foam, understaffed, underwhelming, dated property that shouts out parent company don’t care. Lotta bummy types hanging around outside patios, especially in the morning, I don’t think I’ll be back.
Stayed 2 nights in May 2024
Response from Hotel Management on 10 May 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Thank you for staying with us.

10/10 Excellent

Tabitha

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Thank you for staying with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Thank you for staying with us.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good night, everything was great!
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Thank you for staying with us.

8/10 Good

OMAR

Got a smoke free room but it still smelled like cigarettes bathroom wasn’t too clean.
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 Terrible

Robert, Albuquerque

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 4 May 2024
Please, let us know how we can improve on our services.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet and bell services were great. It was nice to have the help with our luggage. All the staff we dealt with were very nice & willing to help. We dined at the Fireside Grill inside the hotel & the food was wonderful. I definitely would stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for staying with us.

6/10 Okay

Mark

Travelled with family
Disliked: Property conditions & facilities
Only 2 (sometimes 3) elevators worked out of 6, waited almost 5 minutes every single time because there was so much people traffic on the weekend. Other than that everything else was fine. Very nice room with vaulted ceilings, fridge and comfortable beds
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Kealii

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing. Staff was friendly and helpful. We have never been to Blackhawk before and we were amazed about this little gem in the mountains. The buffet really was not good. Being our first time to the hotel we were told that it would be comped but it was not. Definitely not worth the $115 for 2 it costed. Kind of disappointing. The tables and slots treated us well. The dealers were really cool and friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on 28 Apr 2024
Thank you for the feedback

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Management on 28 Apr 2024
Thank you for the feedback

10/10 Excellent

Danene

Liked: Cleanliness, staff & service, property conditions & facilities
See review
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Thank you for staying with us.

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Employees were very nice and friendly!
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for staying with us.

10/10 Excellent

Arysa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The view from the top floor is amazing. Clean, quiet room. Casino was great, as well!
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for staying with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for staying with us.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing I would of given the staff a 5 Star but the housekeeper who came to door to check on if we left was rude and seemed in a hurry to get us out
Stayed 2 nights in Apr 2024
Response from Hotel Management on 21 Apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Ty, Castle Rock

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for staying with us.

8/10 Good

Raquel

Stayed 1 night in Apr 2024
Response from Hotel Management on 10 May 2024
Thank you for staying with us.

4/10 Poor

Michael

Stayed 2 nights in Apr 2024
Response from Hotel Management on 9 May 2024
Thank you for your feedback

10/10 Excellent

jacinta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room. Spacious, the bathroom is bigger n better than any i have stayed in, n i stay at the Marriott n Hilton hotels a lot. Bed is comfortable too.
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thank you for staying with us.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for my son’s 21st birthday. Everyone had a great time!
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Thank you for staying with us.

8/10 Good

Alicia, Monte Vista

Liked: Cleanliness, staff & service, property conditions & facilities
I love the pool n hot tubs just wish my daughter would of been able to enjoy longer the 9pm for under 21
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Apr 2024
Thank you for staying with us.

8/10 Good

Kelly

Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for staying with us.

4/10 Poor

Billy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
First off the room was very nice but that is where the good ends and the bad starts. Most irritating was the Timberline grill. The staff are rude, we were sat next to the buffet, cramped area. They want you to pay $80 for a steak ala cart. No way. Also the hotels policies are not conducive to actively gamble at the facility. No wait staff, limits on cocktails. Overall we will not return with a stay away recommendation
Stayed 1 night in Apr 2024
Response from Hotel Management on 14 Apr 2024
We do apologize for the inconvenience.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience all around. Very good food options, slot machines were hitting both day and night.
Stayed 1 night in Apr 2024
Response from Hotel Management on 14 Apr 2024
Thank you for staying with us.

8/10 Good

Leticia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Please, let us know how we can improve on our services.Thank you for staying with us.

2/10 Terrible

Tabitha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front check in staff very rude. Especially Judy. She was snobby didn’t listen used no manners and acted like I was a bother when she checked me in. Then gave me the worse room she could find. I asked to be moved and she wanted to move me next door which was no better . The room smelled moldy and had a stinch too it. Lamp shades leaning off lamps broke. Light switches in room didn’t work in certain areas the refrigerator made a buzz noise and was overheating. Blood on floor of the only elevator that seemed to be operating had to go search for ice bins. Front desk said I had to go to floor 19 and that door was locked and it was like ghost town on the floors so had to go all the way back to room and ask again about ice. Then the guy that answered was just cause as Judy because she was training him and must be teaching him you can act shirt and rude with paying customers. Your hotel needs to be remodeled and most difinitly your staff needs training in hospitality and courtesy because they lack both. Ugly stay ugly vibe will not be back and will spread word to family friends and my job to stay elsewhere. I wasn’t valued there so I’m sure my family and friends won’t be either .
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Apr 2024
We do apologize for the inconvenience.We are addressing all your concerns.

10/10 Excellent

Cesar, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time here and I must admit that I was so PLEASANTLY SURPRISED!
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Thank you for staying with us.

6/10 Okay

Janet

Stayed 1 night in Apr 2024
Response from Hotel Management on 28 Apr 2024
Thank you for the feedback

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for staying with us.

10/10 Excellent

Susy, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Bathtub and shower are the best part. The elevator wait is quite frustrating.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities
Clean. Nice
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for staying with us.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super nice and clean. Only bummer was the pillows werent to our liking. The casino had the best music of the night and the drinks were great!
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you for staying with us.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for staying with us.

6/10 Okay

Esthela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The rooms need upgrading they are not cheap for them to be so out dated its a casino! There should me enough money to at least remodel 2-3 floors per year at least almost $300 for 1 night and it feels like I stayed at a motel 6! Come one Ameristar!!!
Stayed 1 night in Apr 2024
Response from Hotel Management on 6 Apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at the Ameristar in Black Hawk recently. Everything was spot on from the room, the gaming, good eats (especially Jinya), and the helpful staff! Hot tub and views from the top are stunning! Many thanks for a wonderful getaway - will definitely return!!
Stayed 4 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for staying with us.

2/10 Terrible

Lacey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay here! There was blood on our sheets and they were so rude to us about it and the front desk lady even hung up on me. They had the worst customer service with their overnight front desk crew. Our room also smelt like sewage. They did finally change us to a new room at 12 midnight - we were exhausted of the drama. I would never stay here again simply due to lack of customer service at all and it wasn’t clean at all. The Timberline Grille was really great though, awesome meal and great customer service!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 2 Apr 2024
We do apologize for the inconvenience. We brought your concerns to the Housekeeping and Hotel Managment attention.

8/10 Good

Joel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel rooms but they need to clean their bathrooms vents.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2 Apr 2024
Thank you for staying with us.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was magnificent the customer service was quite splendid, me and my family enjoyed this hotel. The casinos was something me and my husband enjoyed, thank you Ameristar!
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Thank You for your feedback