"The room was very comfortable, with a fantastic bathroom and exceptional bedding. The pillows were plush yet still malleable, and the room was also reasonably quiet. I faced the street, and while there was occasional noise from the hall and outside, it was never too disruptive. The air conditioner sound was not disturbing, though the thermostat seemed to sometimes have a mind of its own.
My one huge disappointment was with the service. Because Bentonville largely shuts down early on Saturday night, I was unable to find dinner downtown after 9, which was VERY frustrating. Fortunately, the hotel's rooftop restaurant was open until midnight. I went upstairs at 9:30 hoping to grab a meal, only to be turned away. The employee at the front explained that their “system was down” and that they had therefore closed, despite the kitchen and bar still being staffed. I explained that I was a guest and offered to charge the meal to my room or pay cash. Nevertheless, I was told there was no way they could serve anyone.
While I understand that a tech issue can create complications, it was very disappointing. Accommodating a guest under those circumstances would have required some flexibility, but that is precisely the kind of service one expects from a property of this caliber. They weren’t even very busy to start. The experience came across as impersonal and unaccommodating—and ultimately left me going to bed hungry. Not just for dinner, but for a little more hospitality."
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