Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Sarabi Barra de Navidad

2.5 out of 5
Hotel Sarabi Barra de Navidad
Avenida Veracruz 196, Barra de Navidad, JAL

Reviews

8.0

Very good

Rating 10 - Excellent. 37 out of 89 reviews" "
Rating 8 - Good. 26 out of 89 reviews" "
Rating 6 - Okay. 15 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 8 out of 89 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Marc

Liked: Cleanliness
Stayed 28 nights in Feb 2024
Response from Hotel Sarabi on 6 May 2024
Agradecemos su puntuación.Saludos.

6/10 Okay

Marie E

Travelled with group
Liked: Staff & service
Disliked: Amenities
Need a fridge, coffee pot, toaster
Stayed 2 nights in Feb 2024

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay at Hotel Sarabi. Did not know that there was not an ATM in Barra, or that the hotel did not accept credit cards (should've read the fine print closer!). But the Hotel Staff were very accommodating and willing to give us some time to get the cash to pay for the room. Was able to communicate alright with my basic Spanish, but the folks at the hotel did not seem to know much English (so a heads up if you do not speak Spanish, be ready to use a translator app or something). The room was simple and fairly minimal as far as luxuries go, but it had everything we needed. Was a nice place to come back to after a day out and about. Great value for the price and a very convenient location. Would definitely stay here again if I come back to Barra.
Stayed 9 nights in Feb 2024
Response from Hotel Sarabi on 21 Mar 2024
Thank you for your comments, we hope see you soon!

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water at all
Stayed 3 nights in Nov 2023

8/10 Good

wayne

Stayed 1 night in Aug 2023

8/10 Good

Patrica

Stayed 6 nights in Jul 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
This property needs a little TLC. It is very much out dated. The beds are firm. The Internet comes and goes. On the other hand, it is affordable, very clean, and the staff are friendly. There is a night man, (Manuel) that closes the main gate at 11pm and stay’s all night. I felt very safe. The swimming pool is a plus, very clean and just the right temperature.
Stayed 3 nights in Mar 2023
Response from Hotel Sarabi on 29 Apr 2023
Thank you for your comments.Regards.

6/10 Okay

Sandi, Saskatoon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly, the facility is very clean. This is a low budget hotel so don't expect pillow top beds, they are hard and not real comfortable. Everything is very basic but it served our needs. It is in a great location and is very safe.
Stayed 5 nights in Feb 2023
Response from Hotel Sarabi on 21 Mar 2023
Thank you for your comments.Regards.

8/10 Good

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds were terrible. There was just sheets on the bed with no cover and the top sheet was too short so you were always uncovered. We had two beds in the room and the mattresses were horrible, both myself and my friend woke up with sore backs and shoulders. There was no chair or area for the second person to put there clothes when they went to bed.
Stayed 2 nights in Feb 2023
Response from Hotel Sarabi on 21 Mar 2023
Thank you for your comments.Regards.

10/10 Excellent

Dustin

Liked: Cleanliness
You get what you pay for. Basic rooms with great staff
Stayed 7 nights in Feb 2023
Response from Hotel Sarabi on 20 Feb 2023
Thank you for your comments, hope visit us soon again.Regards.

2/10 Terrible

Sharon

Travelled with partner
Expedia said that checkin ended at 8 pm. Our bus was very slow and we could not get there by 8 pm. There was no contact info for the hotel on Expedia’s site. I called a number I found on the Internet but no one answered.
Stayed 1 night in Feb 2023
Response from Hotel Sarabi on 20 Feb 2023
Hello Sharon, thank you for your comments, we will check with the watchman.The penalty was waived, there are no outstanding charges you need to pay.Regards.

6/10 Okay

Jen

Travelled with partner
The staff was okay, not super friendly or helpful. They forgot to clean our room 2 times the week we stayed. The internet was bad; i only managed to connect twice for a few minutes.
Stayed 7 nights in Jan 2023
Response from Hotel Sarabi on 7 Feb 2023
Thank you for your comments, unfortunately the internet has been failing, the telephone company is already solving it.We appreciate your preference.Regards.

8/10 Good

Cameron

Travelled with group
Liked: Cleanliness, staff & service
Great location, terrible wifi
Stayed 1 night in Jan 2023
Response from Hotel Sarabi on 7 Feb 2023
Thank you for your comments, unfortunately the internet has been failing, the telephone company is already solving it.We appreciate your preference.Regards.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 4 nights in Jan 2023
Response from Hotel Sarabi on 7 Feb 2023
Thank you for your comments, hope you visit us soon.Regards.

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Roberto

Stayed 2 nights in Dec 2022
Response from Hotel Sarabi on 9 Jan 2023
Agradecemos su puntuación, esperamos nos visite pronto nuevamente.Saludos cordiales.

2/10 Terrible

John

Stayed 3 nights in Nov 2022
Response from Hotel Sarabi on 19 Dec 2022
Hola John, nos gustaría saber en que aspectos tu estancia no fue gratificante, para así poder nosotros mejorar nuestro servicio.Agradecemos tu evaluación.Saludos cordiales.

10/10 Excellent

ELTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the friendliness of the staff, though I had a unit that did not have air conditioning. The swimming pool was right outside the door and it is really a very good idea to get used to the heat in Mexico. Everything was more than acceptable, and the cost was very economical. I think the staff for a good stay.
Response from Hotel Sarabi on 9 Dec 2022
Thank you for your comments, you are always welcome.Regards.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and friendly. But the rooms are plain. No microwave or coffee pots anywhere. They are a little over priced compared to other hotels in the area.
Response from Hotel Sarabi on 4 Nov 2022
Hello Joanne, thank you for your comments.Regards.

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, quiet and good location.
Stayed 28 nights in Feb 2022
Response from Hotel Sarabi on 26 Mar 2022
Thank you for your comments, hope you visit us again. Regards.

6/10 Okay

Gina

Liked: Staff & service
Hotel Sarabi
Very basic small room. Quite clean but no blanket on bed. Air conditioning was very cold. Location was good. It was overpriced.
Stayed 1 night in Feb 2022
Response from Hotel Sarabi on 6 Apr 2022
Thank you for your comments. Regards.

6/10 Okay

Jose Ruben

Stayed 2 nights in Jan 2022
Response from Hotel Sarabi on 7 Feb 2022
Agradecemos su puntación. Saludos.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Well first the room is to small the restroom too. Problem with remote control, the room was so hot. The bed so hard can't sleep well. I ask for extra sheet don't have one. This is for now
Stayed 2 nights in Aug 2021

10/10 Excellent

Francisco

Travelled with group
Liked: Staff & service, property conditions & facilities
Very cozy hotel and great location
Stayed 1 night in Apr 2021
Response from Hotel Sarabi on 27 May 2021
We appreciate your comments, and hope you visit us soon! Regards!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation for this hotel when I showed up it was closed. I called them like 10 times and no one answer. I nocked for 30minutes and no one showed up. I ended up stay on a near by hotel. Terrible!
Stayed 1 night in Jan 2021
Response from Hotel Sarabi on 10 Feb 2021
Hello, could you tell us, when did this happen? Because we haven't closed in this month. We closed at the beginning of the year due to the covid; but we had no reservation made to our hotel. We regret what happened. Regards.

10/10 Excellent

PatPettigrew, Newmarket ON Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay at Hotel Sarabi. It was very clean. Staff and management were friendly and accommodating. The hotel is located in the heart of Barra and close to everything. Felt very welcomed, very safe and secure. Special thanks to Umberto...always smiling and happy to help. Highly recommend this hotel to anyone who wants simple, comfortable accommodation and a very reasonable price. Bonus to have a small fridge and access to a lovely little swimming pool. Would return in a heartbeat. Thank you.
Stayed 7 nights in Nov 2019
Response from Hotel Sarabi on 15 Nov 2019
We appreciate your comments, and hope you visit us soon! Regards!

8/10 Good

Brenna

Liked: Cleanliness, staff & service, room comfort
Barra was lovely
The town and area are in the process of being renovated and rebuilt. The people were all very friendly and welcoming. Your dollar goes so far and once you get past the initial condition of things, it’s very charming. We lived it and will be back- very quiet and relaxing. Great food, sun and early to bed and rise. If you want a chill getaway it’s amazing!
Stayed 1 night in May 2019
Response from Hotel Sarabi on 4 June 2019
Thank you for your comments! We are glad with your visit, hope you visit us soon. Regards!

6/10 Okay

Douglas

Disliked: Staff & service
You get what you pay for
Room was adequate and clean. Air conditioner was variable, good thing it was not too hot that week. Cleaning of room was every other day. I ran out of toilet paper and had to ask for another roll. She said the maid would be cleaning the room later. I said no, I need toilet paper now. She grudgingly gave me a roll. Also, I was not able to get any channels in English so I asked. She did not know how to access (Dish Network), nor did her husband. I was there for a week and they never addressed this issue. Good thing I was not too interested in spending time in the room watching TV.
Stayed 7 nights in Mar 2019
Response from Hotel Sarabi on 28 Mar 2019
We regret that your stay was not pleasant. We appreciate your comments, they help us improve. Regards.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We made our reservations based on pictures as shown. One picture shows a Kitchen, the 5 or so that they have are usually taken by returning clients Our room, 2 beds, they were fine, the broblem is there was only 6 close hangers for 2 adults, no closet to put ones cloths, just 1 shelf. The picture of the pool looks big, but its not,its what i call an inflated hot tub and shallow, another picture shows nice wicker type furniture. but notices on the wall stating not to bring food or drinks into that area
Stayed 27 nights in Feb 2019
Response from Hotel Sarabi on 1 Apr 2019
Thank you for your comments, regards!

10/10 Excellent

Haley, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly owners and 24 hour reception made it easy to check in when we arrived in the middle of the night. Always kept our room clean and felt very safe during our stay.
Stayed 8 nights in Nov 2018
Response from Hotel Sarabi on 21 Nov 2018
Thank you for your comments, we are pleased you were comfortable. We hope you visit us again. Regards!

10/10 Excellent

Joy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. Friendly staff. Nice covered balcony area for reading and relaxing. Close to all amenities.
Stayed 2 nights in Mar 2018
Response from Hotel Sarabi on 16 June 2018
Thank you for your comments, we hope you visit us again. Regards!

6/10 Okay

Verified traveller

Bring your towels hotel only gives u one small one per guest no towels for beach or pool
Stayed 4 nights in May 2018
Response from Hotel Sarabi on 17 May 2018
Agradecemos sus comentarios. Saludos cordiales.

10/10 Excellent

janice, vancouver island.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, gracious owners, lovely staff
This was a great quiet oasis in the heart of Barra de Navidad. Will definitely be back.
Stayed 14 nights in Feb 2018
Response from Hotel Sarabi on 6 Mar 2018
Thank's for the comments, we are at your service! Regards!

6/10 Okay

Diane

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean, good WiFi
Response from Hotel Sarabi on 4 Jan 2018
Thank's for your comments. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Bargain
Just like it says in the Lonely Planet book, it's run by a very kind, elegant woman and her friendly staff of high school girls, and it's a bargain, rooms are spacious with beds, couch and kitchen.
Stayed 4 nights in Jul 2017

10/10 Excellent

Juliann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little hotel in western Mexico
Excellent value! Would book again!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 14 Mar 2017
Gracias por su evaluación! Hotel Sarabi, mas que un hotel su casa!

8/10 Good

Russell, Seattle

Liked: Cleanliness, staff & service
Very Friendly Staff
Enjoyed our stay. The staff were excellent, and helpful. The hotel is close to nice restaurants and the beach. It was also nice and quiet at night.
Response from Hotel Sarabi on 13 Feb 2017
Thank's for your comments, we are glad with your visit. Hope we see you soon! Regards!

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great mexican experience.
wonderful little family run hotel. very friendly people. the fridge did not work, but we ate right away what we bought. very close to the beach,outdoor shower to rinse off the salt and a nice cool pool with chairs and umbrellas
Response from General Manager on 13 Feb 2017
Thank you for your comments! Thank's God the fridge is right, the electric extension burned, that's why. We hope you visit us again. Regards! Hotel Sarabi.

8/10 Good

Anonymous, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet clean hotel in good location
Very gracious staff, quiet location, very clean, double beds in rooms comfortable, and inexpensive.
Response from Hotel Sarabi on 2 Feb 2017
Thank´s for your comments, we are glad with your visit. Hotel Sarabi more than an hotel, your home!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Response from General Manager on 2 Feb 2017
Thank´s for your evaluation. We hope you visit us again. Regards. Hotel Sarabi.

10/10 Excellent

Brian, Ajijic, Jalisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little hotel
An excellent hotel for those traveling on a budget. The staff were excellent and went out of their way to be helpful.
Response from Beatriz on 5 June 2016
Thank you for your comments, we want to improve to provide better service. We hope you return soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning!!!
Basic and quiet family run hotel. Pool for kids. Night staff is a bit rude, but overall reasonable hotel for a good price.
Response from Beatriz on 23 Mar 2016
Thank you for your comments, we want to improve to give a better service. We hope you visit us again, allways welcome!!! Regards

8/10 Good

Ivor, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
The accommodation is basic but clean and the staff are helpful We would stay here again. It is conveniently located a block fron the beach and adjacent to the main plaza. Feb 2016
Response from Hotel Sarabi on 21 Mar 2016
Thank you for your comments. We want to improve to give better service. We hope you return son. At your service!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe hotel close to beach.
Owners and staff very friendly and very helpful. Enjoyed my stay there.
Response from Hotel Sarabi on 21 Mar 2016
Thanks! We appreciate your comments. We hope you return soon. At your service!

10/10 Excellent

Noe, Santa Rosa Ca. USA & Hda. El Cabezon Jal. Mex.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sarabi is the best!
My family and I have been frequent vacationers to Barra de Navidad and this has been by far the best hotel we've stayed at. The room was clean, the service was excellent, and the owner Beatriz was the kindest most professional individual. Located a few blocks away from the lagoon and from the beach, quiet and comfortable and at a great price!
Response from Hotel Sarabi on 5 Dec 2015
Thanks! We appreciate your comments. We hope you return soon. At your service! Hotel Sarabi is more than a hotel, your home!

6/10 Okay

JORGE

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
El personal muy amable, no hay estacionamiento en las instalaciones, se tiene que buscar afuera lugar para estacionar. No cuentan con agua caliente en las regaderas, los 3 días que estuve solo hubo agua fría y al reportarlo siempre comentaban que en un par de horas quedaría resuelto (nunca se resolvió).
Stayed 2 nights in Apr 2024
Response from Hotel Sarabi on 6 May 2024
Lamentamos los inconvenientes acaecidos con el agua caliente.Agradecemos su evaluación.Saludos cordiales.

10/10 Excellent

Gregorio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen ambiente y amabilidad
Stayed 2 nights in Apr 2024
Response from Hotel Sarabi on 6 May 2024
Agradecemos sus comentarios.Saludos.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 1 night in Apr 2024
Response from Hotel Sarabi on 6 May 2024
Gracias por su puntuación.Saludos.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicacion y la atencion Cercania con los negocios Sencillo pero limpio y con lo necesario
Stayed 2 nights in Mar 2024
Response from Hotel Sarabi on 6 May 2024
Gracias por sus comentarios.Saludos.