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Reviews of Oriel House Hotel

4 out of 5
Oriel House Hotel
Ballincollig, Ballincollig, Cork

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 713 reviews" "
Rating 8 - Good. 246 out of 713 reviews" "
Rating 6 - Okay. 94 out of 713 reviews" "
Rating 4 - Poor. 32 out of 713 reviews" "
Rating 2 - Terrible. 19 out of 713 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to stay just out of Cork so we could be closer to the Blarney castle. So glad we did! The hotel was in a perfect location and convenient. The breakfast buffet was plentiful and the rooms clean. The shower area was small but sufficient. Great views from our room.
Stayed 2 nights in Apr 2024
Response from Janice McConnell, General Manager on 29 Apr 2024
Dear Jeanette,Thank you for taking the time to review your recent stay with us & for your lovely feedback.I am delighted to read that you had such an enjoyable stay & that our team were able to look after you so well.Looking forward to welcoming you back to the Oriel for your next stay.Kind regards,

6/10 Okay

Peter, FARMINGTON

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is a bit tired looking. Carpets and furniture are stained. Otherwise, hotel was quiet (except during a wedding reception on Friday night) and the bed was comfortable.
Stayed 3 nights in Apr 2024
Response from Janice McConnell, General Manager on 25 Apr 2024
Dear Peter,Thank you for taking the time to review your recent stay with us & for your feedback.I am disappointed to read that you found your accommodation below our usual high standards. If you would like to discuss your feedback further please do not hesitate to contact me directly.Kind regards,

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Found a silverfish in our bathroom this morning, but other than that it was good. Very nice staff. Very nice breakfast - lots of selection.
Stayed 1 night in Apr 2024
Response from Janice McConnell, General Manager on 19 Apr 2024
Dear Jean,Thank you for taking the time to review your recent stay with us & for your feedback. Looking forward to welcoming you back to the Oriel again soon.Kind regards,

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and verry helpful! Even though we got there later than planed we were able to walk a few blocks looking for some authentic Irish food, when the pub we stopped at was closed a very kind Irish gentleman was able to point un in the right direction. He was so great he even insisted to give us a ride to a wonderful fish and chips joint around the corner where we got plenty of food for our money. All in all very humble people all around the area and very friendly! Hotel room was fantastic nice big shower, very clean room and facilities but, the bed was a little worn and the breakfastwas worth the moneyas well. Great place!
Stayed 1 night in Mar 2024
Response from Janice McConnell, General Manager on 19 Mar 2024
Dear Jody,Thank you for taking the time to review your recent stay with us. I am delighted to read by your 5/5 review that you had such an enjoyable stay.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Michael, Timonium

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graham and the staff were all grand!
Stayed 1 night in Feb 2024
Response from Janice McConnell, General Manager on 27 Feb 2024
Dear Michael,Thank you for taking the time to review your recent stay with us. I am delighted to read that Graham & all the team were able to look after you so well.Looking forward to welcoming you back to the Oriel, hopefully in the near future.Kind regards,

6/10 Okay

Richard

Stayed 1 night in Jan 2024
Response from Janice McConnell, General Manager on 6 Feb 2024
Dear Richard,Thank you for taking the time to review your recent stay.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Neasa

Stayed 1 night in Jan 2024
Response from Janice McConnell, General Manager on 31 Jan 2024
Dear Neasa,Thank you for taking the time to review your recent stay with us. I am delighted to see by your 10/10 review that you have such an enjoyable stay & we will look forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice all round
I booked this hotel on the strength that I had stayed here previously and had enjoyed my stay. I was given a family room with bunk beds, but that was no issue as on the whole there was nothing wrong with it. The bed was a little hard for my liking. Food in bar lovely and wifi fast and reliable. Good stay
Stayed 3 nights in Jan 2024
Response from Janice McConnell, General Manager on 29 Jan 2024
Dear Craig,Thank you for taking the time to review your recent stay with us & for your feedback.I am delighted to read that you had such an enjoyable stay & that our team were able to look after you so well.Looking forward to welcoming you back for your next visit.Kind regards,

10/10 Excellent

Ava

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Janice McConnell, General Manager on 22 Jan 2024
Dear Ava,Thank you for taking the time to review your recent stay with us. I am delighted to see by you 10/10 review that you had such an enjoyable stay. Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely room, friendly staff, will stay again. Breakfast overpriced. Will stay again
Stayed 1 night in Dec 2023
Response from Janice McConnell, General Manager on 15 Dec 2023
Dear Nigel,Thank you for taking the time to review your recent stay with us & for you feedback. Looking forward to welcoming you back to the Oriel in the near future.Kind regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Its professional without being 'fussy'. Young waitress on Breakfasts last Thur was very nice and helpful. Nice views of the Irish countryside. Ballincollig is a nice town. Not far from Cork city itself. I would go there again. Kev. Solo Traveller.
Stayed 2 nights in Nov 2023
Response from Janice McConnell, General Manager on 28 Nov 2023
Dear Kevin,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable stay & that our team were able to look after you so well.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

8/10 Good

Michael

Liked: Staff & service, room comfort
Room could be cleaner, bath needs work.
Room could have been cleaner, but was tolerable. The hot/cold valve for the shower didn’t always work as it should have and the bathroom was a bit run down overall. Parking and other guest services were superb though!
Stayed 2 nights in Nov 2023
Response from Janice McConnell, General Manager on 20 Nov 2023
Dear Michael,Thank you for taking the time to review your recent stay with us & for your feedback.My sincerest apologies for any maintenance issues you encountered & thank you for bringing them to our attention.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent really but one MAJOR problem. Heating system in the rooms is abysmal. Took about 3 hours to get up to desired level. (NOT a "one off"). 4th or 5th visit in 12 months (same problem. Obviously not a problem in August etc but...)
Stayed 3 nights in Nov 2023
Response from Janice McConnell, General Manager on 17 Nov 2023
Dear John,Thank you for taking the time to review your recent stay with us & my sincerest apologies for any heating issue you may have encountered.If you would like to discuss your feedback further please do not hesitate to contact me directly.Kind regards,

10/10 Excellent

Phill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to hotel when i am in Cork. srevice standard is always excellent
Stayed 1 night in Oct 2023
Response from Janice McConnell, General Manager on 1 Nov 2023
Dear Phill,Thank you for taking the time to review your most recent stay with us. I am delighted to read that you had yet another enjoyable stay & we will look forward to welcoming you back to the Oriel again soon.Kind regards,

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Janice McConnell, General Manager on 1 Nov 2023
Dear Harry,Thank you for taking the time to review your recent stay with us.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Peter

Stayed 2 nights in Sep 2023
Response from Janice McConnell, General Manager on 19 Oct 2023
Dear Peter,Thank you for taking the time to review your recent stay with us. I am delighted to see that you had such an enjoyable visit to the Oriel.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Janice McConnell, General Manager on 19 Oct 2023
Dear John,Thank you for taking the time to review your recent stay with us. I am delighted to see that you had such an enjoyable visit to the Oriel.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Gertrude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Janice McConnell, General Manager on 16 Oct 2023
Dear Gertrude,Thank you for taking the time to review your recent stay. I am delighted to see you for 5/5 review that you had such an enjoyable stay.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our stay here, the staff made us feel so welcome and were helpful with our questions...... would recommend staying here as it is a positively unique hotel...... the room was amazing , the bathroom in such an awesome way was unbelievable........... worth checking in to
Stayed 1 night in Sep 2023
Response from Janice McConnell, General Manager on 9 Oct 2023
Dear Larry,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable stay & that our team were so helpful & welcoming. Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Spacious room with spacious bathroom. Clean, friendly staff. Dining options within walking distance.
Stayed 1 night in Oct 2023
Response from Janice McConnell, General Manager on 9 Oct 2023
Dear Aubrey,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable stay & that our team were able to look after you so well.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Trudy

Stayed 1 night in Sep 2023
Response from Janice McConnell, General Manager on 29 Sept 2023
Dear Trudy,Thank you for taking the time to review your recent stay with us. Looking forward to welcoming you back to the Oriel in the future.Kind regards,

8/10 Good

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Janice McConnell, General Manager on 1 Nov 2023
Dear Lorie,Thank you for taking the time to review your recent stay with us. Looking forward to welcoming you back to the Oriel in the future.Kind regards,

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Sep 2023
Response from Janice McConnell, General Manager on 25 Sept 2023
Dear Kevin,Thank you for taking the time to review your recent say with us.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking and ample parking with lots to do around area. Used gym and spa tub, wished aqua area stayed open later. Staff super friendly. Only hiccup was the room key, had to make 4 trips to desk when key quit working after being there for 2 days. Would definitely stay again though.
Stayed 4 nights in Sep 2023
Response from Janice McConnell, General Manager on 20 Sept 2023
Dear John,Thank you for taking the time to review your recent stay with us. My sincerest apologies for the issue with your room key during your stay. Looking forward to welcoming you back to the Oriel in the future. Kind regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
No ac or fan
Stayed 2 nights in Sep 2023
Response from Janice McConnell, General Manager on 18 Sept 2023
Dear Anonymous,Thank you for taking the time to review your recent stay with us. My sincerest apologies if you encountered any issue with our air conditioning service.Hopefully you will get an opportunity to visit the Oriel again in the future.Kind regards,

8/10 Good

Rose

Stayed 1 night in Sep 2023
Response from Janice McConnell, General Manager on 18 Sept 2023
Dear Rose,Thank you for taking the time to review your recent stay with us.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

8/10 Good

JoAnne

Stayed 2 nights in Aug 2023
Response from Janice McConnell, General Manager on 4 Sept 2023
Dear JoAnne,Thank you for taking the time to review your recent stay with us.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was really good with friendly staff. However we were really disappointed with the room. The carpet was stained, there was dirt around the windows. The beds were cheap. The room needed a deep cleaning
Stayed 1 night in Aug 2023
Response from Janice McConnell, General Manager on 31 Aug 2023
Dear William,Thank you for taking the time to review your recent stay with us & for your feedback.I am disappointed to read that you found your accommodation below our usual high standard. I will personally ensure that these issues are rectified. Kind regards,

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to Cork hotel
Always like staying at the Oriel. It's my go-to hotel now in Cork. Staff always friendly, food good, rooms are perfect. Only slight issue is it's not in the city centre, but that's actually a positive for me :-)
Stayed 2 nights in Aug 2023
Response from Janice McConnell, General Manager on 30 Aug 2023
Dear Sean,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable stay & we will look forward to welcoming you back to the Oriel for your next stay.Kind regards,

8/10 Good

Adriana, Alexandria

Stayed 1 night in Aug 2023
Response from Janice McConnell, General Manager on 18 Sept 2023
Dear Adriana,Thank you for taking the time to review your recent stay with us.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
Very clean, comfortable. Lovely experience.
Stayed 1 night in Aug 2023
Response from Janice McConnell, General Manager on 28 Aug 2023
Dear Rakesh, Thank you for taking the time to review your recent stay with us & for your lovely feedback.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big rooms with AC. Amazing! Best hotel of our 2 week trip.
Stayed 2 nights in Aug 2023
Response from Janice McConnell, General Manager on 25 Aug 2023
Dear Nancy,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable stay & we will look forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Lee

Stayed 2 nights in Aug 2023
Response from Janice McConnell, General Manager on 18 Aug 2023
Dear Lee,Thank you for taking the time to review your recent stay with us.I am delighted to read that you had such an enjoyable stay & we will look forward to welcoming you back to the Oriel in the future. Kind regards,

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 2 nights in Aug 2023
Response from Janice McConnell, General Manager on 9 Aug 2023
Dear Lorna,Thank you for taking the time to review your recent stay with us & for your 5 star recommendation.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
There is a big pool, sauna, and fitness center. We liked the pub though did not try the restaurant which had a good menu selection. Our favorite place to stay thus far in last two weeks.
Stayed 2 nights in Jul 2023
Response from Janice McConnell, General Manager on 9 Aug 2023
Dear Deborah,Thank you for taking the time to review your recent stay with us at the Oriel. I am delighted to read that you had such an enjoyable stay & that our hotel was your favourite place so far! A high recommendation!We will look forward to welcoming you back, hopefully in the near future.Kind regards

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oriel House is a comfortable and modern hotel which would suit business and leisure stays alike. There is a good spa and swimming pool attached and we enjoyed using this each day we were there. The staff were friendly and helpful - I had an issue with the original room we were given and they changed it without any fuss, quickly and efficiently. My only question comes over food. The restaurants are adequate but, on balance, I'd recommend going into the town for dinner. Breakfast is a self-service buffet with a good selection, though the hot food (kept under silver domes) was not as hot as I would have liked.
Stayed 2 nights in Jul 2023
Response from Janice McConnell, General Manager on 31 July 2023
Dear Heidi,Thank you for taking the time to review your recent stay with us & for your feedback. I am disappointed to read that you found our hot breakfast offering below our usual high standards. I will personally investigate this with the team. Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room Lovely reception Comfortable bed We have been travelling through Ireland and this is the best hotel by far and best value for money
Stayed 1 night in Jul 2023
Response from Janice McConnell, General Manager on 31 July 2023
Dear Marion,Thank you for taking the time to review your recent stay with us. I am delighted to read that you have such an enjoyable stay & that our team were able to look after you so well. Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the room and surroundings.
Stayed 1 night in Jul 2023
Response from Janice McConnell, General Manager on 18 July 2023
Dear Christopher,Thank you for taking the time to review your recent stay with us.I am delighted to read that you had such an enjoyable stay & that our team were able to look after you so well.Looking forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

William O

Liked: Cleanliness
Nice,clean, quite hotel close to Cork city.
Stayed 2 nights in Jul 2023
Response from Janice McConnell, General Manager on 13 July 2023
Dear William,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable stay & we will look forward to welcoming you back to the Oriel in the future.Kind regards,

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and staff. Received an upgrade to the presidential suite which was beyond anything we could have expected. Great dining within the hotel.
Stayed 1 night in Jul 2023
Response from Janice McConnell, General Manager on 12 July 2023
Dear Jesse,Thank you for taking the time to review your recent stay with us at the Oriel. I am delighted to read that you had such an enjoyable stay & we will look forward to welcoming you back to the Oriel in the future. Kind regards

8/10 Good

Mick, Staffordshire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel spoilt by poor housekeeping. Stayed 3 nights & could not shower the first night due to a very mouldy shower cubicle. Reported this plus toilet flush handle missing and old bits of crisps on the floor. The mould was rectified along with the floor being swept but despite reporting the toilet flush each day nothing was done. Staff very apologetic but when it costs almost £200 a night I feel if they couldn't manage to sort a simple problem they should have compensated me.
Stayed 3 nights in Jul 2023
Response from Janice McConnell, General Manager on 10 July 2023
Dear Mick,Thank you for taking the time to review your recent stay with us. I am disappointed to read that you found your accommodation below our usual high standards.Please do not hesitate to contact me directly if you would like to discuss your feedback further.Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
My room was spacious and immaculate, and the common areas were attractive. The staff was uniformly friendly. A local bus provided easy, safe transportation to central Cork.
Stayed 2 nights in Jul 2023
Response from Janice on 7 July 2023
Dear James,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable stay & we will look forward to welcoming you back to the Oriel in the future. Kind regards

8/10 Good

Stephen P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Spacious, comfortable room. Large, comfortable bed. Nice bathroom. Good service.
Stayed 1 night in Jun 2023
Response from Janice McConnell, General Manager on 7 July 2023
Dear Stephen P,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable visit. Looking forward to welcoming you back to the Oriel in the future. Kind regards

10/10 Excellent

Johan

Stayed 1 night in Jun 2023
Response from Janice McConnell, General Manager on 7 July 2023
Dear Johan,Thank you for taking the time to review your recent stay with us. Looking forward to welcoming you back to the Oriel in the future. Kind regards

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, room was perfect and very clean. The staff were very helpful and dining was delicious. Breakfast was delicious. Parking was super easy. The rain shower was a great touch. Super easy check-in and check-out.
Stayed 2 nights in Jun 2023
Response from Janice McConnell, General Manager on 7 July 2023
Dear Patrick,Thank you for taking the time to review your recent stay with us. I am delighted to read that you had such an enjoyable visit. Looking forward to welcoming you back to the Oriel in the future. Kind regards

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Janice McConnell, General Manager on 7 July 2023
Dear Linda,Thank you for taking the time to review your recent stay with us. Looking forward to welcoming you back to the Oriel in the future. Kind regards

10/10 Excellent

EVAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Janice McConnell, General Manager on 7 July 2023
Dear Evan,Thank you for taking the time to review your recent stay with us. Looking forward to welcoming you back to the Oriel in the future. Kind regards

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick, 1 night stay here. This was our only traditional "hotel" stay while in Ireland. We booked 2 rooms and they were exactly as you would expect at any nice hotel in the US. The most unique part of this hotel is the pool/fitness area, which is below the hotel. This area doubles as a local gym with memberships. The pool was HUGE, had several different hang-out areas, and a large jacuzzi. There was a steam room, a sauna, and a 2-story fitness area. Access to this area is included in your stay. Overall, a very nice stop on our trip.
Response from Janice McConnell, General Manager on 7 July 2023
Dear Matthew,Thank you for taking the time to review your recent stay with us & for your feedback.I am delighted to read that you had such an enjoyable stay & we will look forward to welcoming you back to the Oriel in the future.Kind regards,

4/10 Poor

kevin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Was in room 211 and the shower glass is in really bad condition and needs replacing
Stayed 1 night in Jun 2023
Response from Janice McConnell, General Manager on 13 June 2023
Dear Kevin,Thank you for taking the time to review your recent stay with us & for your feedback.I will personally ensure that the issue is rectified immediately.Kind regards,

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fenella at the front desk was amazing however all other staff and service was well below par. The service and staff in the breakfast restaurant was very poor. Hotel made a big fuss about booking a time only to turn up at the right time and breakfast was half ready and staff walked around in another world.
Stayed 1 night in Jun 2023
Response from Janice McConnell, General Manager on 12 June 2023
Dear Alison,Thank you for taking the time to review your recent stay with us & for your feedback. Fenella is indeed an amazing member of the team & she is delighted to be mentioned!I will personally follow up with our operations team in regards to your feedback regarding breakfast & ensure that there issues are rectified if not already done so.Kind regards,