Ratings based on 329 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom KH

Posted 22/03/2015
Shower was leaking and smelt like sewer. Blinds didn't close properly. Towels were dirty. Luggage not delivered until several hours after we checked in.
Comment from Hotel Management
26/03/2015 by Alex, Hotel Management
Dear Emma, thank you for your comment and please accept our apologies for the described issues. Obviously our services were not up to our normal level and thank you for letting us know to improve our quality for our guests. The shower has one hand shower and one rain shower provided for our guests. When the hand shower is not used for some time the water in this tube gets a bit smelly, this unfortunately cannot be avoided. We advise our guests to let it run for a short time (a minute or so), so fresh water can be used for the shower. We are sorry that the luggage has not been delivered for several hours - this is quite unusual for our resort as we normally deliver it right away.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom sydney

Lovely hotel on the beach

Posted 13/03/2015
We had a great stay at the Novotel. The staff were friendly but not intrusive. The facilities were great although the main pool wasn't huge. We had come from the hard rock where the pool was enormous. The hotel is right on the beach which is clean. The food was okay but we did have a seafood buffet which really wasn't up to scratch. But there are plenty of restaurants down the road including bumbu Bali which is delicious and reasonably priced. Overall we found this hotel to be lovely and really enjoyed our stay
Comment from Hotel Management
26/03/2015 by Alex, Hotel Management
Dear frequent travel, thank you for sharing your views on your stay with us and good to know you liked the facilities and enjoyed your holiday with us. Our pool at the beach front is one of three :), two more pools can be found across the road - including our silent 'Nirwana' pool and our 'Crocokiss' pool with the pool bar. Thank you again, also for giving tips for future travellers on the area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hong Kong

Spent five wonderful nights at this hotel.

Posted 04/03/2015
Pros: The garden view rooms were away from the main pool and children's pool so it was quiet!
Cons: The beach has had some destruction from nature and is apparently being repaired. The pool in the garden view area should be open to at least 9:00 PM.
Location: Great location to shops, spas, laundry, cash access points etc...
I stayed in Bali for 10 nights in total. I decided to spend five days at one hotel at another area of the island and five nights in Nusa Dua. This property has three pools, numerous restaurants etc. it has it's own beach.
Comment from Hotel Management
11/03/2015 by Alex, Hotel Management
Dear Richard, thank you very much for your positive comment, it feels good to know you had a wonderful time and experience in our resort. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hugo, Oklahoma

No complaints at all. The experience was good!

Posted 03/03/2015
Pros: The atmosphere was GREAT! Wonderful tropical setting with good sights and sounds and good service.
From check-in to check-out, the family and I were pleased with every aspect of our stay at Novotel Bali Benoa. We stayed 7 nights.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Howard, thank you very much - this is what we want to achieve: no complaints at all and guests enjoying their precious holiday time. It makes us happy that you and your family had a pleasant stay with us. Hope to see you again and best regards from the Novotel Bali Benoa Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice for families and couples

Posted 01/03/2015
Pros: Overall very friendly place
We had a nice family stay at Novotel in Benoa. The place is just right in size, not too big nor too small. It has a pleasant atmosphere and the team is friendly.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Renzo, thank you so much for your review and good to know you and your family had a nize and pleasant stay with us. Please visit us again, your Novotel Bali Benoa Team
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and staff

Posted 25/02/2015
In room 212 the shower from the bath tub must be fixed. Overall the hotel is very nice, the room in the beach area is very beautiful and comfortable. The staff is very friendly and is responding fast to your needs.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Virigil, thank you for your kind comments and thank you for letting us know about 212 - it has already been fixed by engineering. Thank you for letting us know you enjoyed the hotel, the beach and our services. Hope to see you again one day! Your Novotel Bali Benoa Team
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tampa Florida

A wonderful Hideaway

Posted 18/02/2015
Pros: everything
Cons: nothing
Location: within walking distance of many restaurants. What was amazing was the free shuttle to the " Bali Connection" which is a gorgeous shopping area.
The exterior decor, the restaurants are conducive to a totally relaxed vacation. The staff, without exception, made our stay such a memorable one. The food was outstanding, the setting beautiful. We will definitely return to this gem.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Renata, thank you very much for your positive feedback. It feels good to know you enjoyed your holidays with us and could fully relax. We will share this review with our teams, it is always very encouraging for us when our services are valued and appreciated. It will be our pleasure to welcome you back again. Best regards, your Novotel Bali Benoa Team
4 out of 5
Recommended
for Everyone
by A verified traveller

It's a resort - not the real Bali

Posted 18/02/2015
Pros: Easy to be around.
Location: Easy walking to lots of restaurants & spas. Mechanised watersports and trips to the tourist shopping mall main outside activities
A couple of chill-out days at the end of 2 weeks in Bali. Pleasant place with nice staff, good pools/beach, access to wastersprots and simple 'resort' programme - if that's what you are looking for. Was not busy when there - might feel crowded in busier time. Would appeal to families with young children, I think.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear LMT, thank you for your valuable comments, we are happy you had some good chill out and relaxing days with us. Hope to see you again one day. Your Novotel Bali Benoa Team
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hong Kong

Nice pool, nice breakfast

Posted 16/02/2015
We stayed there for 2 nights and with the price and location its a good bargain. The room is new and comfortable; big swimming pool although we have to cross the road to get there, plenty of sun chairs around the pool and beach; a good variety of breakfast that some items changed everyday; convenience store just outside the hotels. The little concern are mosquito and ants, we found one ants in the bathroom when we checked in which is not a big deal, but by the last morning it turned into a big group of ants, luckily only in the bathroom. We did have food in the room and there are insect spray in the room so I guess it's common.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Hilda, thank you for your positive comments on your short getaway in our resort. We are happy that you found all services enjoyable and you got a good value for price paid. Hope to see you again and best regards Your Novotel Bali Benoa Team
4 out of 5
Recommended
for Families
by A verified travellerfrom Perth, Western Australia

Nice hotel right on the beach.

Posted 03/02/2015
Pros: Location. Different swimming pools. The rooms were comfortable and loved the breakfast.
Cons: The airconditioner was a bit noisy.
Location: Right on the beach. You can do some water sports - jet skiing, banana boat ride, para sailing etc.
Had a lovely stay at the Novotel. Breakfast was great. Very happy with the location - beach was clean and accessible. The main pool was beautiful. The kids enkoyed the table tennis table and pool table. Overall we really enjoyed our stay and would visit again.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Sue, thank you very much for sharing your comments and we are happy you overall enjoyed your family holiday with us. Thank you for recommending our resort and hope to see you again. Best regards, Your Novotel Bali Benoa Team