Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Value for money

Posted 27/07/2014
Pros: Pools and food, quiet location, handy to local spas and restaurants
Cons: The beach front
Location: Spa services,shopping and good food
Third time we have stayed at this hotel and even after 14 years since we stay there last it's still excellent, The staff are very attentive and the food and drink service are very good. The only distraction is the reclamation work that's going on with the beach front at the present but should be a real winner when this is finished . We stayed in one of the pool villas for a couple of days as well and this is fantastic value with everything you could want , private pool,lounge area,surround sound by the pool outdoor shower and spa bath very generous bedroom etc Very family friendly as well if you want to bundle the kids off for a nice break .
Comment from Hotel Management
29/07/2014 by Alex, Hotel Management
Dear Shon, thank you very much for your positive and top rating. It was our pleasure to welcome you again in our resort and we are happy you still find excellent services and an attractive value for money. I am sorry about the works on the right side of our beach, this is unfortunately necessary to reclaim part of our beach back. These works will be finished in mid August and the main beach and the pool are not affected by it, but please accept my apologies for any distraction caused. Hope to see you again in our resort and please don't wait another 13 years :).
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Beautiful resort. Gardens are a tropical oasis!

Posted 27/07/2014
Lovely, relaxing tropical resort. Just loved the mix of timber and roof thatching used to build these beachside premises. Just Devine! Also lovely that they kept the beachside buildings to single story height, nobody overlooks the pool this way and it is very natural looking. Tropjcal terrace room was great, although bath was a bit of a nuisance where it was and the outside chairs could have been more comfortable to sit in. The courtyard didn't get used much for this reason. A bar with nightly entertainment would have been fun to have gone to after dinner.
Comment from Hotel Management
29/07/2014 by Alex, Hotel Management
Dear Tracey, so great to read your positive and encouraging review, thank you so much. Glad to know you liked your the set up of our resort and our Tropical Terrace rooms. We will take your comments for the wooden outside chairs into consideration when replacing them, thank you for letting us know. We had a band playing at the bar, but then received comments from the rooms surrounding the bar, therefore we stopped it again. But we will start a DJ evening in our beach front bar soon, if this is accepted by our guests we will continue with more entertainment there - but again have to consider our guests staying at the Beach Cabanas which are very close to the beach bar :). Thank you again for your comments, much appreciated and hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth wa

Very nice staff

Posted 20/07/2014
Nice hotel split by main road in run down area...not much happening in Benoa of a night . Good for couples or families with young children..not so good for teenagers. Very nice staff
Comment from Hotel Management
23/07/2014 by Alex, Hotel Management
Dear Paul, thank you for your review and for your positive comments on the hotel and our staff. I am sorry that you did not like the area which obviously had an effect on your rating. Many guests choose the area specifically for the many restaurants, shops, spas and nice beach front resorts.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Swimming pools fantastic and staff very friendly

Posted 10/07/2014
Pros: The beautiful natural surroundings, plants and fish pond make for a lovely first impression. Pretty open plan reception area. Staff always smiling.
Cons: Shower plug blocked occasionally but that was only gripe. No biggie.
Location: Location great close to Bali Collection (shops and restaurants to suit everyone's taste) water sports and other place of interest not far.
Overall experience very good, very central to most things. Staff always willing to please and make you feel special. Swimming pools sparkling and although beach not the best, the watersports were awesome.
Comment from Hotel Management
16/07/2014 by Alex, Hotel Management
Dear 'The tow M & M's', thank you so much for your positive and top rated review. It makes my team and me happy to know you had a very good experience in our resort and had an enjoyable holiday. Hope to see you again soon :).
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, beautiful resort

Posted 14/06/2014
Rooms are great, staff very helpful friendly. Very peaceful place with x3 pools to choose from. Great beachfront location.
Comment from Hotel Management
16/06/2014 by Alex, Hotel Management
Dear Guest, thank you so much for this encouraging review. Great to know you enjoyed staying with us and had a grat holiday :). Best regards and hope to see you again!
4 out of 5
Recommended
for Families
by Sfn from Brunei

2nd stay at the hotel..

Posted 04/06/2014
Pros: Private Villa was good.. as well as the spa facilities...
Cons: The pool at the garden side could be improved. Choices of the room service menu.. Halal food options should be more visible.
Location: Some restaurants and convenience stores nearby were useful.
Upgraded to a Private pool villa when booked for a beach cabana.. Overall the room was great with a nice layout.. A/C could be improved though... Main pool was good but the 2nd pool needs improvement. Room service choices could also be improved. Would come back again..
Comment from Hotel Management
10/06/2014 by Alex, Hotel Management
Dear Sfn, thank you for your overall positive rating and good to know you would return to our resort. Please be assured that we take all your comments seriously and thank you for staying with us. Hope to see you again :).
5 out of 5
Recommended
for Everyone
by Hermann from Darmstadt

Brilliantly Relaxing

Posted 09/05/2014
Cons: None
Location: There are a lot of restaurants and mini-markets nearby. Walking per foot in the village of Benoa possible.
Perfectly service oriented staff Nice open athmosphere at arrival (staff as well as architecture) Good mixture between formal Uluwatu restaurant and more casual Cocos Bar at the beach Greatly designed pools
Comment from Hotel Management
13/05/2014 by Alex, Hotel Management
Dear Hermann, thank you so much for your encouraging review. My team and I are happy you had a 'brilliantly relaxing' :) holiday with us. It would be our pleasure to welcome you again in our resort on day.
4 out of 5
Recommended
for Everyone
by jamk from sydney

Exceeded expectations

Posted 08/05/2014
Pros: everything
We stayed for 5 days. We had a cabana with an outdoor tub. We were upgraded for our last day to a private pool villa which was completely unexpected and amazing. The hotel staff always smiled and greeted us. The hotel had many wonderful restaurants close by if you wish to eat elsewhere. The beach i found was not swimmable as the Benoa area is known for its water sports. There are no markets nearby and had to arrange a driver to take us into Seminyak (around 40mins) and Kuta. There is a complimentary bus that picks you up from the hotel and back to bali collection where there are many restaurants, air conditioned shops and starbucks. The beach there (nusa dua) is beautiful and a very nice area to swim.
Comment from Hotel Management
13/05/2014 by Alex, Hotel Management
Dear jamk, thank you for choosing our resort and it is good to read that your holidays exceeded your expcetations. Thank you for posting this positive review on the hotel and the area. Hope to see you again.
5 out of 5
Recommended
for Families
by marie from perth australia

Excellent hotel staff service, great family hotel

Posted 05/05/2014
Pros: great service, relaxed and lots of families
Cons: kids eating area needs serious upgrading of toys books which were all broken or falling apart, this really let the hotel down it was a let down
Location: go to Jari Minari for the best massages and the Queens for great Indian food and Hardy's supermarket for cheap clothes like $2 t-shirts
We stayed for 10 nights in a tropical terrace room with our 4 year old daughter. The room was beautiful, quiet and comfortable. There were plenty of families with small children the same age for our daughter to play with and a wonderful group of ladies who ran Kids Club and who we also used for baby sitting. The food was beautiful for breakfast lunch and dinner and the service was amazing, all the staff were happy, smiley and eager to help when ever needed. we didn't swim at the beach much even though we sat at the pool every day and were only a few meters from the sand and the beach was clean and racked each morning with only a couple of water sports hawker and one lady selling sarongs we decided that the pool was enough to keep us cool and entertained. cocktails and food were only a flag wave away (yes that's right you get a little flag to wave and a waiter comes to take your order, brilliant)! the buffet breakfast was a fantastic variety of food and both my husband and i ate three breakfasts each day and didn't eat again until the buffet dinner in the evening which was a different theme each night. Just a perfect family hotel with lots of lovely well traveled people from all over the globe holidaying with their families. there was a great relaxed atmosphere with neither 'snootyness' or 'bogan' behaviour, just a great balance people. it was our best holiday in Bali so far since we have been traveling there for the last few years.
Comment from Hotel Management
07/05/2014 by Alex, Hotel Management
Dear marie, thank you so so much for your awesome and encouraging review, it made our day when we read it at morning briefing. It is always great to know when we make our guests holidays special and memorable and the little ideas are recognized (flags at the pool :). Hope to see you and your family again soon in our resort.
5 out of 5
Recommended
for Families
by julia from australia

very friendly beautiful hotel

Posted 28/04/2014
Pros: beautiful resort in a traditional way, lots of garden. amazing, caring staff. great food. lots to do. great location.
Cons: nothing major. maybe more family rooms (suites)
Location: benoa is great for families. safe, hassle free beach, water sports. street full of restaurants, shops, spa's. 20 min drive to kuta.
we had a great, relaxing two weeks at this hotel. this is the kind of hotel that you want to stay at for the whole day. starting with the most amazing breakfast buffet (even for a vegetarian gluten free nutter like me) you can see the waves from the beautiful open main eating area (big plus for surfing husband). the kids can run off to the pool, beach, ping pong and billiard table. after a short time you felt like the very friendly staff was looking after you and your family. the hotel and it's garden are so beautiful and great to explore, lots of cosy corners, different swimming pools, things to do. we felt at home for the time there and would come back without hesitation.
Comment from Hotel Management
02/05/2014 by Alex, Hotel Management
Dear julia, thank you so much for your positive and friendly review. It truly feels good to know that we could make your holidays relaxing and you felt like at home in our resort. It would be our pleasure to welcome you again :).