Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom m

Relaxing hotel on beach

Posted 31/10/2014
Cute rooms, great breakfast and good location. Only a few things don't get this hotel 5 stars, like no teaspoons at breakfast and room cleaning was a bit random in terms of time of day or if all towels got replaced.
Comment from Hotel Management
01/11/2014 by Alex, Hotel Management
Dear M, Thank you very much for your feedback and compliments. We value your input and will share with the team to help us better our service. We hope to be able to see you again in the near future.
5 out of 5
Recommended
for Families
by A verified travellerfrom Perth

Nice family hotel

Posted 06/10/2014
Pros: The food for dinner and swimming pools
Cons: It would be good to get new boards to play in the swimming for the kids.
Location: Convenient stores area close and it takes around 30 minutes to go to the airport
The hotel and staff were very nice and helpful, the food was really good specially for dinner which includes good local dancers and performance. Our room was very clean and in generally good condition.
Comment from Hotel Management
16/10/2014 by Alex, Hotel Management
Dear Jorge, thank you very much for you positive comments and 5star rating. My team and I are very happy you fully enjoyed our facilites, our services and our food offers. Thank you for mentioning our buffet dinners and our performances, glad to know you liked it as we recently changed some themes and dances to provide more authentic and exciting experiences for our guests. Best regards and hope to see yo again!
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Townsville, Australia

check in took 2 hours

Posted 29/09/2014
Pros: food was good
Cons: Staff training
Location: water sports and lots to eat near buy
great spot but the front desk staff made it very difficault for us. 2 hours to check in was a JOKE!
Comment from Hotel Management
07/10/2014 by Alex, Hotel Management
Dear jas, sorry to read your comment on the check in time, not sure how that happened. Normally we prepare our rooms whenever possible for early check in - even long before 14.00, when room situation allows. I can only think that there was a special request - special room number, special location of the room, 2 rooms side by side or connecting. In such cases it can happen that we are not able to provide those rooms at 14.00. Means - we have rooms in the booked roomtype available in time, but not the ones with the special request due to operational reasons. We hope this explanation makes sense and despite of this experience you had a good stay with us.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom SA Australia

Nice Hotel but with limited street appeal

Posted 28/09/2014
Was a fantastic hotel and facilities. Breakfast way over priced if not purchased as part of your room. Mattresses on single bed are rock hard. No street shopping and limited street restaurants. Very much for in hotel relaxing. Costly for transport to and from Kuta etc
Comment from Hotel Management
30/09/2014 by Alex, Hotel Management
Dear Guest, thank you for staying with us and for posting this review on your stay. Thank you very much on the very positive comments on our hotel and our facilities and I am sorry about the street condition. The pathways along the whole street in Tanjung Benoa is currently renewed , this makes the whole street, shops and restaurants less attractive. These works should be finished in October, then the area will be more accessible again. Really sorry about this and hope to see you again in our resort. Best regards, Your Novotel Bali Benoa Team
5 out of 5
Recommended
for Families
by Kevin Cfrom New York

The hotel is nice to stay around Nasa Dua

Posted 17/08/2014 on Hotels.com
Overall, the hotel we stayed was nice very closed to the beach, but we did not get any chance to go. Dinner in the hotel was quit good experience. Every night, the hotel had different theme. We were enjoyed the sate night and balinese food night. it's all you can eat two thumbs up, yum. we are planning go back to Bali again this Nov and have booked the hotel again.
Comment from Hotel Management
25/10/2014 by Alex, Hotel Management
Dear Kevin C, thank you very much for your positive review, great to know you fully enjoyed your stay. I will share your comments with all my team, it is always a great motivation for all of us when our services are appreciated. Thank you for booking with us in November, it will be our pleasure to welcome you again in our resort!
3 out of 5
Recommended
by A verified traveller

Posted 12/08/2014 on Hotels.com
Hotel lobby area very nice. Beach in front of hotel dirty. Toilet would not always flush. Do not get a twin bed as the mattress is too large for the frame and the mattress fell on floor when my son turned over in his sleep. Buffet breakfast good. I doubt I will use this hotel again in future
Comment from Hotel Management
25/10/2014 by Alex, Hotel Management
Dear Guest, thank you for your comments on your stay with us and good to know you generally had a good stay. Thank you for raising the issues and please accept my apologies for it. Please be assured that those will be discussed in our morning briefing to improve our services. Best regards
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Ticking Boxes

Posted 08/08/2014 on Hotels.com
We only had a few nights here, however we enjoyed the rooms, services within the hotel and the pool was great. Very Easy stay.
Comment from Hotel Management
11/10/2014 by Alex, Hotel Management
Dear Guest, thank you for your comments and it is good to know that you had an easy, uncomplicated stay with us and we were 'ticking you boxes' :). Best regards and hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Perth, Western Australia

Excellent place to recharge!

Posted 01/08/2014
Pros: Loved the beach setting, pools, restaraunts and facilities!
My wife and I thoroughly enjoyed ourselves. Beautiful facilities and great customer service throughout the hotel. Thanks to the staff at Novotel Benoa for a relaxing and enjoyable stay!
Comment from Hotel Management
01/08/2014 by Alex, Hotel Management
Dear Pete, thank you so much for your positive review. It feels good to know you could recharge your batteries in our resort and had an excellent and relaxing stay. Will share your review my teams, this is very motivating for all of us. Looking forward to welcoming you again in the future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Zealand

Value for money

Posted 27/07/2014
Pros: Pools and food, quiet location, handy to local spas and restaurants
Cons: The beach front
Location: Spa services,shopping and good food
Third time we have stayed at this hotel and even after 14 years since we stay there last it's still excellent, The staff are very attentive and the food and drink service are very good. The only distraction is the reclamation work that's going on with the beach front at the present but should be a real winner when this is finished . We stayed in one of the pool villas for a couple of days as well and this is fantastic value with everything you could want , private pool,lounge area,surround sound by the pool outdoor shower and spa bath very generous bedroom etc Very family friendly as well if you want to bundle the kids off for a nice break .
Comment from Hotel Management
29/07/2014 by Alex, Hotel Management
Dear Shon, thank you very much for your positive and top rating. It was our pleasure to welcome you again in our resort and we are happy you still find excellent services and an attractive value for money. I am sorry about the works on the right side of our beach, this is unfortunately necessary to reclaim part of our beach back. These works will be finished in mid August and the main beach and the pool are not affected by it, but please accept my apologies for any distraction caused. Hope to see you again in our resort and please don't wait another 13 years :).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom australia

Beautiful resort. Gardens are a tropical oasis!

Posted 27/07/2014
Lovely, relaxing tropical resort. Just loved the mix of timber and roof thatching used to build these beachside premises. Just Devine! Also lovely that they kept the beachside buildings to single story height, nobody overlooks the pool this way and it is very natural looking. Tropjcal terrace room was great, although bath was a bit of a nuisance where it was and the outside chairs could have been more comfortable to sit in. The courtyard didn't get used much for this reason. A bar with nightly entertainment would have been fun to have gone to after dinner.
Comment from Hotel Management
29/07/2014 by Alex, Hotel Management
Dear Tracey, so great to read your positive and encouraging review, thank you so much. Glad to know you liked your the set up of our resort and our Tropical Terrace rooms. We will take your comments for the wooden outside chairs into consideration when replacing them, thank you for letting us know. We had a band playing at the bar, but then received comments from the rooms surrounding the bar, therefore we stopped it again. But we will start a DJ evening in our beach front bar soon, if this is accepted by our guests we will continue with more entertainment there - but again have to consider our guests staying at the Beach Cabanas which are very close to the beach bar :). Thank you again for your comments, much appreciated and hope to see you again.