Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth wa

Very nice staff

Posted 20/07/2014
Nice hotel split by main road in run down area...not much happening in Benoa of a night . Good for couples or families with young children..not so good for teenagers. Very nice staff
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Swimming pools fantastic and staff very friendly

Posted 10/07/2014
Pros: The beautiful natural surroundings, plants and fish pond make for a lovely first impression. Pretty open plan reception area. Staff always smiling.
Cons: Shower plug blocked occasionally but that was only gripe. No biggie.
Location: Location great close to Bali Collection (shops and restaurants to suit everyone's taste) water sports and other place of interest not far.
Overall experience very good, very central to most things. Staff always willing to please and make you feel special. Swimming pools sparkling and although beach not the best, the watersports were awesome.
Comment from Hotel Management
16/07/2014 by Alex, Hotel Management
Dear 'The tow M & M's', thank you so much for your positive and top rated review. It makes my team and me happy to know you had a very good experience in our resort and had an enjoyable holiday. Hope to see you again soon :).
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, beautiful resort

Posted 14/06/2014
Rooms are great, staff very helpful friendly. Very peaceful place with x3 pools to choose from. Great beachfront location.
Comment from Hotel Management
16/06/2014 by Alex, Hotel Management
Dear Guest, thank you so much for this encouraging review. Great to know you enjoyed staying with us and had a grat holiday :). Best regards and hope to see you again!
4 out of 5
Recommended
for Families
by Sfn from Brunei

2nd stay at the hotel..

Posted 04/06/2014
Pros: Private Villa was good.. as well as the spa facilities...
Cons: The pool at the garden side could be improved. Choices of the room service menu.. Halal food options should be more visible.
Location: Some restaurants and convenience stores nearby were useful.
Upgraded to a Private pool villa when booked for a beach cabana.. Overall the room was great with a nice layout.. A/C could be improved though... Main pool was good but the 2nd pool needs improvement. Room service choices could also be improved. Would come back again..
Comment from Hotel Management
10/06/2014 by Alex, Hotel Management
Dear Sfn, thank you for your overall positive rating and good to know you would return to our resort. Please be assured that we take all your comments seriously and thank you for staying with us. Hope to see you again :).
5 out of 5
Recommended
for Everyone
by Hermann from Darmstadt

Brilliantly Relaxing

Posted 09/05/2014
Cons: None
Location: There are a lot of restaurants and mini-markets nearby. Walking per foot in the village of Benoa possible.
Perfectly service oriented staff Nice open athmosphere at arrival (staff as well as architecture) Good mixture between formal Uluwatu restaurant and more casual Cocos Bar at the beach Greatly designed pools
Comment from Hotel Management
13/05/2014 by Alex, Hotel Management
Dear Hermann, thank you so much for your encouraging review. My team and I are happy you had a 'brilliantly relaxing' :) holiday with us. It would be our pleasure to welcome you again in our resort on day.
4 out of 5
Recommended
for Everyone
by jamk from sydney

Exceeded expectations

Posted 08/05/2014
Pros: everything
We stayed for 5 days. We had a cabana with an outdoor tub. We were upgraded for our last day to a private pool villa which was completely unexpected and amazing. The hotel staff always smiled and greeted us. The hotel had many wonderful restaurants close by if you wish to eat elsewhere. The beach i found was not swimmable as the Benoa area is known for its water sports. There are no markets nearby and had to arrange a driver to take us into Seminyak (around 40mins) and Kuta. There is a complimentary bus that picks you up from the hotel and back to bali collection where there are many restaurants, air conditioned shops and starbucks. The beach there (nusa dua) is beautiful and a very nice area to swim.
Comment from Hotel Management
13/05/2014 by Alex, Hotel Management
Dear jamk, thank you for choosing our resort and it is good to read that your holidays exceeded your expcetations. Thank you for posting this positive review on the hotel and the area. Hope to see you again.
5 out of 5
Recommended
for Families
by marie from perth australia

Excellent hotel staff service, great family hotel

Posted 05/05/2014
Pros: great service, relaxed and lots of families
Cons: kids eating area needs serious upgrading of toys books which were all broken or falling apart, this really let the hotel down it was a let down
Location: go to Jari Minari for the best massages and the Queens for great Indian food and Hardy's supermarket for cheap clothes like $2 t-shirts
We stayed for 10 nights in a tropical terrace room with our 4 year old daughter. The room was beautiful, quiet and comfortable. There were plenty of families with small children the same age for our daughter to play with and a wonderful group of ladies who ran Kids Club and who we also used for baby sitting. The food was beautiful for breakfast lunch and dinner and the service was amazing, all the staff were happy, smiley and eager to help when ever needed. we didn't swim at the beach much even though we sat at the pool every day and were only a few meters from the sand and the beach was clean and racked each morning with only a couple of water sports hawker and one lady selling sarongs we decided that the pool was enough to keep us cool and entertained. cocktails and food were only a flag wave away (yes that's right you get a little flag to wave and a waiter comes to take your order, brilliant)! the buffet breakfast was a fantastic variety of food and both my husband and i ate three breakfasts each day and didn't eat again until the buffet dinner in the evening which was a different theme each night. Just a perfect family hotel with lots of lovely well traveled people from all over the globe holidaying with their families. there was a great relaxed atmosphere with neither 'snootyness' or 'bogan' behaviour, just a great balance people. it was our best holiday in Bali so far since we have been traveling there for the last few years.
Comment from Hotel Management
07/05/2014 by Alex, Hotel Management
Dear marie, thank you so so much for your awesome and encouraging review, it made our day when we read it at morning briefing. It is always great to know when we make our guests holidays special and memorable and the little ideas are recognized (flags at the pool :). Hope to see you and your family again soon in our resort.
5 out of 5
Recommended
for Families
by julia from australia

very friendly beautiful hotel

Posted 28/04/2014
Pros: beautiful resort in a traditional way, lots of garden. amazing, caring staff. great food. lots to do. great location.
Cons: nothing major. maybe more family rooms (suites)
Location: benoa is great for families. safe, hassle free beach, water sports. street full of restaurants, shops, spa's. 20 min drive to kuta.
we had a great, relaxing two weeks at this hotel. this is the kind of hotel that you want to stay at for the whole day. starting with the most amazing breakfast buffet (even for a vegetarian gluten free nutter like me) you can see the waves from the beautiful open main eating area (big plus for surfing husband). the kids can run off to the pool, beach, ping pong and billiard table. after a short time you felt like the very friendly staff was looking after you and your family. the hotel and it's garden are so beautiful and great to explore, lots of cosy corners, different swimming pools, things to do. we felt at home for the time there and would come back without hesitation.
Comment from Hotel Management
02/05/2014 by Alex, Hotel Management
Dear julia, thank you so much for your positive and friendly review. It truly feels good to know that we could make your holidays relaxing and you felt like at home in our resort. It would be our pleasure to welcome you again :).
5 out of 5
Recommended
for Families
by Ian from Perth, WA

Fantastic hotel for families with young children

Posted 14/04/2014
Pros: Kids facilities
Cons: Some of the rooms are getting a bit tired however the rooms that have been updated are really great
Location: Lots of restaurants nearby and they provide transport to and from the hotel. Watersports and beach
This is the second time we have been back as we enjoyed it for the first time in December '13. This is a great value hotel with facilities aimed at the younger children. We have used a wonderful babysitter from the hotel called "Ning" who runs the kids club at the hotel. Our daughter loves Ning and it is great to have no concerns when heading out for a nice evening meal. The breakfast is amazing and we will definitely be back soon.
Comment from Hotel Management
23/04/2014 by Alex, Hotel Management
Dear Ian, thank you for staying with us again and great to know your second holiday was as enjoyable. Thank you also for mentioning Ning, she will get a recognition for being a great babysitter for your daughter. Best regards and hope to see you again.
5 out of 5
Recommended
for Couples
by Pushkar from Mumbai

Amazing place near the beach

Posted 31/03/2014
Pros: Ambience, beach-side restaurant, food, rooms
Location: Watersports
A traditional-looking hotel equipped with all the modern facilities. Located at Tanjung Benoa which is not as crowded as Kuta, yet not as secluded as Nusa Dua. The hotel's staff is warm and friendly staff and goes out of its way to help you. Clean and neat rooms, gorgeous view of the sea and tasty food and drinks at their restaurants. What more can you ask for! Would definitely recommend this place to fellow travellers.
Comment from Hotel Management
04/04/2014 by Alex, Hotel Management
Dear Pushkar, thank you so much for your amazing review, this made our day :). I shared your comments during morning briefing and everybody was happy we could make your stay memorable and you enjoyed our services. Thank you for recommending our resort and hope to see you again.