Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller from Perth

Nice family hotel

Posted 06/10/2014
Pros: The food for dinner and swimming pools
Cons: It would be good to get new boards to play in the swimming for the kids.
Location: Convenient stores area close and it takes around 30 minutes to go to the airport
The hotel and staff were very nice and helpful, the food was really good specially for dinner which includes good local dancers and performance. Our room was very clean and in generally good condition.
Comment from Hotel Management
16/10/2014 by Alex, Hotel Management
Dear Jorge, thank you very much for you positive comments and 5star rating. My team and I are very happy you fully enjoyed our facilites, our services and our food offers. Thank you for mentioning our buffet dinners and our performances, glad to know you liked it as we recently changed some themes and dances to provide more authentic and exciting experiences for our guests. Best regards and hope to see yo again!
2 out of 5
Recommended
for Everyone
by A verified traveller from Townsville, Australia

check in took 2 hours

Posted 29/09/2014
Pros: food was good
Cons: Staff training
Location: water sports and lots to eat near buy
great spot but the front desk staff made it very difficault for us. 2 hours to check in was a JOKE!
Comment from Hotel Management
07/10/2014 by Alex, Hotel Management
Dear jas, sorry to read your comment on the check in time, not sure how that happened. Normally we prepare our rooms whenever possible for early check in - even long before 14.00, when room situation allows. I can only think that there was a special request - special room number, special location of the room, 2 rooms side by side or connecting. In such cases it can happen that we are not able to provide those rooms at 14.00. Means - we have rooms in the booked roomtype available in time, but not the ones with the special request due to operational reasons. We hope this explanation makes sense and despite of this experience you had a good stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveller from SA Australia

Nice Hotel but with limited street appeal

Posted 28/09/2014
Was a fantastic hotel and facilities. Breakfast way over priced if not purchased as part of your room. Mattresses on single bed are rock hard. No street shopping and limited street restaurants. Very much for in hotel relaxing. Costly for transport to and from Kuta etc
Comment from Hotel Management
30/09/2014 by Alex, Hotel Management
Dear Guest, thank you for staying with us and for posting this review on your stay. Thank you very much on the very positive comments on our hotel and our facilities and I am sorry about the street condition. The pathways along the whole street in Tanjung Benoa is currently renewed , this makes the whole street, shops and restaurants less attractive. These works should be finished in October, then the area will be more accessible again. Really sorry about this and hope to see you again in our resort. Best regards, Your Novotel Bali Benoa Team
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Western Australia

Excellent place to recharge!

Posted 01/08/2014
Pros: Loved the beach setting, pools, restaraunts and facilities!
My wife and I thoroughly enjoyed ourselves. Beautiful facilities and great customer service throughout the hotel. Thanks to the staff at Novotel Benoa for a relaxing and enjoyable stay!
Comment from Hotel Management
01/08/2014 by Alex, Hotel Management
Dear Pete, thank you so much for your positive review. It feels good to know you could recharge your batteries in our resort and had an excellent and relaxing stay. Will share your review my teams, this is very motivating for all of us. Looking forward to welcoming you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Value for money

Posted 27/07/2014
Pros: Pools and food, quiet location, handy to local spas and restaurants
Cons: The beach front
Location: Spa services,shopping and good food
Third time we have stayed at this hotel and even after 14 years since we stay there last it's still excellent, The staff are very attentive and the food and drink service are very good. The only distraction is the reclamation work that's going on with the beach front at the present but should be a real winner when this is finished . We stayed in one of the pool villas for a couple of days as well and this is fantastic value with everything you could want , private pool,lounge area,surround sound by the pool outdoor shower and spa bath very generous bedroom etc Very family friendly as well if you want to bundle the kids off for a nice break .
Comment from Hotel Management
29/07/2014 by Alex, Hotel Management
Dear Shon, thank you very much for your positive and top rating. It was our pleasure to welcome you again in our resort and we are happy you still find excellent services and an attractive value for money. I am sorry about the works on the right side of our beach, this is unfortunately necessary to reclaim part of our beach back. These works will be finished in mid August and the main beach and the pool are not affected by it, but please accept my apologies for any distraction caused. Hope to see you again in our resort and please don't wait another 13 years :).
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Beautiful resort. Gardens are a tropical oasis!

Posted 27/07/2014
Lovely, relaxing tropical resort. Just loved the mix of timber and roof thatching used to build these beachside premises. Just Devine! Also lovely that they kept the beachside buildings to single story height, nobody overlooks the pool this way and it is very natural looking. Tropjcal terrace room was great, although bath was a bit of a nuisance where it was and the outside chairs could have been more comfortable to sit in. The courtyard didn't get used much for this reason. A bar with nightly entertainment would have been fun to have gone to after dinner.
Comment from Hotel Management
29/07/2014 by Alex, Hotel Management
Dear Tracey, so great to read your positive and encouraging review, thank you so much. Glad to know you liked your the set up of our resort and our Tropical Terrace rooms. We will take your comments for the wooden outside chairs into consideration when replacing them, thank you for letting us know. We had a band playing at the bar, but then received comments from the rooms surrounding the bar, therefore we stopped it again. But we will start a DJ evening in our beach front bar soon, if this is accepted by our guests we will continue with more entertainment there - but again have to consider our guests staying at the Beach Cabanas which are very close to the beach bar :). Thank you again for your comments, much appreciated and hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth wa

Very nice staff

Posted 20/07/2014
Nice hotel split by main road in run down area...not much happening in Benoa of a night . Good for couples or families with young children..not so good for teenagers. Very nice staff
Comment from Hotel Management
23/07/2014 by Alex, Hotel Management
Dear Paul, thank you for your review and for your positive comments on the hotel and our staff. I am sorry that you did not like the area which obviously had an effect on your rating. Many guests choose the area specifically for the many restaurants, shops, spas and nice beach front resorts.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Swimming pools fantastic and staff very friendly

Posted 10/07/2014
Pros: The beautiful natural surroundings, plants and fish pond make for a lovely first impression. Pretty open plan reception area. Staff always smiling.
Cons: Shower plug blocked occasionally but that was only gripe. No biggie.
Location: Location great close to Bali Collection (shops and restaurants to suit everyone's taste) water sports and other place of interest not far.
Overall experience very good, very central to most things. Staff always willing to please and make you feel special. Swimming pools sparkling and although beach not the best, the watersports were awesome.
Comment from Hotel Management
16/07/2014 by Alex, Hotel Management
Dear 'The tow M & M's', thank you so much for your positive and top rated review. It makes my team and me happy to know you had a very good experience in our resort and had an enjoyable holiday. Hope to see you again soon :).
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, beautiful resort

Posted 14/06/2014
Rooms are great, staff very helpful friendly. Very peaceful place with x3 pools to choose from. Great beachfront location.
Comment from Hotel Management
16/06/2014 by Alex, Hotel Management
Dear Guest, thank you so much for this encouraging review. Great to know you enjoyed staying with us and had a grat holiday :). Best regards and hope to see you again!
4 out of 5
Recommended
for Families
by Sfn from Brunei

2nd stay at the hotel..

Posted 04/06/2014
Pros: Private Villa was good.. as well as the spa facilities...
Cons: The pool at the garden side could be improved. Choices of the room service menu.. Halal food options should be more visible.
Location: Some restaurants and convenience stores nearby were useful.
Upgraded to a Private pool villa when booked for a beach cabana.. Overall the room was great with a nice layout.. A/C could be improved though... Main pool was good but the 2nd pool needs improvement. Room service choices could also be improved. Would come back again..
Comment from Hotel Management
10/06/2014 by Alex, Hotel Management
Dear Sfn, thank you for your overall positive rating and good to know you would return to our resort. Please be assured that we take all your comments seriously and thank you for staying with us. Hope to see you again :).