Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller

Pools really special.

Posted 28/01/2015
Pros: Great variety of pools and Coco Restaurant (with great pizza) on the beach was great for relaxing. Pool right on the beach.
Cons: Only issue I had was that the Beds were too hard
Location: Quiet area with clean beach -no surf. Snorkelling -ok, but need boat. Walk into village along the beach. Restaurant strip bit more expensive.
We were travelling with teenagers who loved diving from one pool to the next. Our rooms were not on the beach side, however were quiet and had pool views. Rooms were kept spotless and lovely little messages were left on the bed, although bathroom somewhat dated. The staff were super friendly and could not do enough for us.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Elegant, relaxed hotel by the beach.

Posted 27/01/2015
Pros: Staff, elegant facilities, location (close to beach and myriad restaurants,) decor & design, free shuttle bus to local shopping mall, access to taxi's
Cons: Being nitpicky - bath towels a little grey, few inconsequential signs of wear; water marks around the air-con, small repair to plaster work was dodgy.
Location: Grab a taxi for the day to visit Ubud (instruct driver NOT to stop at overpriced shops - he gets commission), another day Tanah Lot & Uluwatu temples.
From the moment we arrived until we returned home (reluctantly) 2 weeks later, our experience of Novotel Benoa, Nusa Dua was one of utter relaxation. The staff were welcoming, polite, friendly, courteous and helpful. We felt like kings and queens. Frangipanis were left on our bed each night with a little sign "good night, sleep tight!" Bottled water provided each day - one per guest. Facilities: comfortable, stylish, well maintained, clean, attractive and elegant decor and garden design with fish ponds, graceful statues and water features, reasonably priced lunch bar and beach-side restaurant, one restaurant offered "international nights" (we didn't take advantage of those - outside our budget,) 3 gorgeous swimming pools with water features, not heavily chlorinated and perfect temperature (including a lap swimming pool + a wet bar in another pool) a gym (if you're so inclined,) a spa where I had the BEST massage I have EVER had! Free night time entertainment was culturally interesting and of a good standard. Night markets - expensive compared with markets outside the hotel. Hotel shop - I only bought stamps but stocked some lovely items. Free activities available for children to participate in.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom c

beautiful hotel

Posted 22/01/2015
Great hotel, many activities every day, I enjoyed tai chi, yoga & aquacise, for the kids pool side games and Olympic races. Food was the best we had anywhere in Bali, great restaurant on the beach. Lovely rooms, the setting is designed so well, gardens, water features through out, pools bars and restaurants. Friendly staff, good location. Beach and water a bit dirty, shame there is so much rubbish all over Bali. Check out the market stalls to the right of the beach, unless you want to explore as we did there is no need to leave this hotel complex as there really is everything you could possibly need.
Comment from Hotel Management
25/01/2015 by Alex, Hotel Management
Dear michala, thank you so much for this positive and detailed review. It is good to know you found all you need for your holiday in our resort and you took part in our many activities. I will pass your compliments to the kitchen team, it is always encouraging for the teams when our services and our quality are appreciated. We try our best to keep the beach and the sea in our area as clean as possible for our guests so they can enjoy safe and nice swimming in the sea. Thank you again for staying with us and hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

hotel

Posted 21/01/2015
Quiet relaxing hotel. beach in front of hotel a bit average, must of had recent storm that had washed away some of sand.
Comment from Hotel Management
25/01/2015 by Alex, Hotel Management
Dear Guest, thank you for your comments on your stay with us and good to know you had a relaxing stay in our resort. It is true there is some erosion in Tanjung Benoa and also on our beach. We created an area to allow our guests to enjoy sea view on our beach sun loungers. Additionally it is still one of the few hotels where safe swimming in the sea is secured in calm and clear waters. Thank you for allowing me to mention this to future travellers and hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice staff and Beautiful view

Posted 11/01/2015
A bit disappointed with the room given that we expected to have a bath in it but there was not one!
Comment from Hotel Management
19/01/2015 by Alex, Hotel Management
Dear Guest, thank you for your review and your positive comments. Our Deluxe Rooms feature shower only, free standing bath tubs you can find in our Tropical Terrace Rooms (the next higher room category), Beach Cabanas and Pool Villas have open air bath tubs. Hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sunshine Coast Qld

great spot for relaxing

Posted 07/01/2015
Pros: it was really quiet but on the beach which is perfect for water sports
Location: water sports on your doorstep
we stayed on the rooms opposite the main lobby and the 2 pools were great, the staff at the swim-up bar were awesome and the accomodation was really great, we had a family room.
Comment from Hotel Management
19/01/2015 by Alex, Hotel Management
Dear Megan, thank you very much for your positive and encouraging review. We will share your comments with our team at the Crocokiss Bar, it will be a great motivation for them to know you enjoyed their service. It would be our pleasure to welcome you and your family back again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edinburgh

Briliat value for money- a great place to stay

Posted 01/01/2015
Pros: Everything- good location.
Cons: Can hear through the walls.
Location: Shopping complex near, lots of massage places along the road.
We spent 10 nights there and had a fantastic time. Hotel was excellent, staff very attentive and so kind, money goes a long way, gym was great for a hotel, 3 different pools. Highly recommended.
Comment from Hotel Management
19/01/2015 by Alex, Hotel Management
Dear douglas, thank you so much for giving us this wonderful feedback. It is great to know you found a good value for money ratio in our resort and you had an excellent holiday. It would be our pleasure to welcome you back, any time :).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new zealand, japan, taiwan

Family Time Out

Posted 29/12/2014
my wife previously had been to Bali but it was my first time and I didn't have any idea of what to expect. I had never had such a "touristy" holiday. I was pleasantly surprised at the whole resort atmosphere, it was a great chance to relax and enjoy. It was also great to meet up with a wide range of other foreign guests all of whom were very friendly and pleasant. All in all is was a special trip for my wife, daughter and I. Thank you.
Comment from Hotel Management
31/12/2014 by Alex, Hotel Management
Dear Jason, thank you so much for your positive review and it feels good to know that you and your family had a relaxing and enjoyable time in Bali and our resort. It would be our pleasure to welcome you back :).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom SG

Quite location

Posted 22/12/2014
Enjoyed the view , food can be better. Stayed here for a week in December
Comment from Hotel Management
29/12/2014 by Alex, Hotel Management
Dear ashwin, thank you for your 5 stars comment , great to know you enjoyed your one week holidays in our resort. Please visit us again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Perth WA

Excellent Hotel on the beach.

Posted 12/12/2014
Pros: good service. Daily activities for all. nightly entertainment. Reasonable priced restaurants. On the beach.
Cons: Some bath towels could do with being replaced. Often they were grey instead of white & a bit course.
Location: Plenty of restaurants nearby most with pick up & return service. Supermarket, pharmacy & official money changer within walking distance.
this was our second stay @ this hotel & we enjoyed our stay as much s the first. Again we occupied a Beach Terrace room which was lovely, huge bathroom complete with huge, comfortable king size bed, veranda & small secluded garden. Although the hotel has lost some access to the beach,due to stormy weather conditions during the year, the beach is still accessible directly from the pool area & as usual enjoyed a daily swim in the ocean. We found all the staff efficient & friendly & any requests we made were dealt with promptly.
Comment from Hotel Management
17/12/2014 by Alex, Hotel Management
Dear Amelia, Greetings from Bali! Thank you very much for your support on our home, we are very happy that we have lived up to your expectations. Thank you for writing such a wonderful comment, always a wonderful boost on the morale of the whole team. We'll be sure to let them know of your comment. We look forward to having you here again soon! Warmest regards,