Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travellerfrom Brisbane

Great relaxing place for the family

Posted 22/04/2015
Pros: Staff and children's activities.
Cons: Rooms and linen are a little tired.
Location: Easily walk to shops and other restaurants.
We have just returned from 8 days at the Novotel Bali Benoa. We had such a fantastic time!! The standout for us was the friendly staff. Everyone is very accommodating with the kids so this put us at ease. Activities and kids club were outstanding. Our children only attended kids club twice but enjoyed it and also the afternoon activities by the pool (massages, cooking and craft). I would not stay here if you were after exciting nightlife - but for a family of 5 it was perfect! Buffet breakfast was also a highlight and dinner/lunch menu catered well for children. Cocktails were a little expensive but not if you wait for happy hour!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21/04/2015
Excellant family resort, awesome buffet breakfast.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom canada

Great hotel near Nusa Dua

Posted 20/04/2015
Loved this hotel. Rooms are modern with a Bali feel, pools are perfect and food is really good. Breakfast buffet was the best of our three weeks in Bali.
5 out of 5
Recommended
for Everyone
by A verified traveller

プライベートビーチのある広いホテル

Posted 27/03/2015
リーズナブルな値段なのにビュッフェ形式の朝食は最高においしいし、広いので歩き回れてホテルの中だけで過ごせます。庭がきれいでよく手入れがされています。子供とテニスや卓球をして盛り上がりました。スタッフもニコニコして感じがよく、なんのストレスもなく過ごせました。
2 out of 5
by A verified travellerfrom KH

Posted 22/03/2015
Shower was leaking and smelt like sewer. Blinds didn't close properly. Towels were dirty. Luggage not delivered until several hours after we checked in.
Comment from Hotel Management
26/03/2015 by Alex, Hotel Management
Dear Emma, thank you for your comment and please accept our apologies for the described issues. Obviously our services were not up to our normal level and thank you for letting us know to improve our quality for our guests. The shower has one hand shower and one rain shower provided for our guests. When the hand shower is not used for some time the water in this tube gets a bit smelly, this unfortunately cannot be avoided. We advise our guests to let it run for a short time (a minute or so), so fresh water can be used for the shower. We are sorry that the luggage has not been delivered for several hours - this is quite unusual for our resort as we normally deliver it right away.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom sydney

Lovely hotel on the beach

Posted 13/03/2015
We had a great stay at the Novotel. The staff were friendly but not intrusive. The facilities were great although the main pool wasn't huge. We had come from the hard rock where the pool was enormous. The hotel is right on the beach which is clean. The food was okay but we did have a seafood buffet which really wasn't up to scratch. But there are plenty of restaurants down the road including bumbu Bali which is delicious and reasonably priced. Overall we found this hotel to be lovely and really enjoyed our stay
Comment from Hotel Management
26/03/2015 by Alex, Hotel Management
Dear frequent travel, thank you for sharing your views on your stay with us and good to know you liked the facilities and enjoyed your holiday with us. Our pool at the beach front is one of three :), two more pools can be found across the road - including our silent 'Nirwana' pool and our 'Crocokiss' pool with the pool bar. Thank you again, also for giving tips for future travellers on the area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hong Kong

Spent five wonderful nights at this hotel.

Posted 04/03/2015
Pros: The garden view rooms were away from the main pool and children's pool so it was quiet!
Cons: The beach has had some destruction from nature and is apparently being repaired. The pool in the garden view area should be open to at least 9:00 PM.
Location: Great location to shops, spas, laundry, cash access points etc...
I stayed in Bali for 10 nights in total. I decided to spend five days at one hotel at another area of the island and five nights in Nusa Dua. This property has three pools, numerous restaurants etc. it has it's own beach.
Comment from Hotel Management
11/03/2015 by Alex, Hotel Management
Dear Richard, thank you very much for your positive comment, it feels good to know you had a wonderful time and experience in our resort. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hugo, Oklahoma

No complaints at all. The experience was good!

Posted 03/03/2015
Pros: The atmosphere was GREAT! Wonderful tropical setting with good sights and sounds and good service.
From check-in to check-out, the family and I were pleased with every aspect of our stay at Novotel Bali Benoa. We stayed 7 nights.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Howard, thank you very much - this is what we want to achieve: no complaints at all and guests enjoying their precious holiday time. It makes us happy that you and your family had a pleasant stay with us. Hope to see you again and best regards from the Novotel Bali Benoa Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice for families and couples

Posted 01/03/2015
Pros: Overall very friendly place
We had a nice family stay at Novotel in Benoa. The place is just right in size, not too big nor too small. It has a pleasant atmosphere and the team is friendly.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Renzo, thank you so much for your review and good to know you and your family had a nize and pleasant stay with us. Please visit us again, your Novotel Bali Benoa Team
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and staff

Posted 25/02/2015
In room 212 the shower from the bath tub must be fixed. Overall the hotel is very nice, the room in the beach area is very beautiful and comfortable. The staff is very friendly and is responding fast to your needs.
Comment from Hotel Management
06/03/2015 by Alex, Hotel Management
Dear Virigil, thank you for your kind comments and thank you for letting us know about 212 - it has already been fixed by engineering. Thank you for letting us know you enjoyed the hotel, the beach and our services. Hope to see you again one day! Your Novotel Bali Benoa Team