Balaclava Holidays from AU$2,449

The location of our bungalow was good. The views out to sea beautiful. Unfortunately the bad weather did not permit us to make use of the beach and sea. A couple of things that can be improved in property 202 are a) easier way to get warm water temp in the shower. b) broken bin lid c) loose toilet seat. Service in the restaurant a bit hit and miss. If they know who are staying in their hotels and having meals then they could have their table ready especially as not many customers. Orders taken weren’t what was served for example, asked for 1 soft boiled egg with two toasts received 2 hard boiled eggs and 1 toast! Another eg asked for natural yogurt and fruit separately then was given a fruit yogurt. Either they didn’t understand or wrote it down wrong. The lamb salmi left my mouth burning it was so spicy hot that I could not eat my meal, I was offered yogurt. I think if you’re cooking for the tourist you need to bear in mind to not make it too spicy. Lastly we think the staff quarters may have been behind our bungalow as early morning chatter and laughter was quite loud. Some of us on holiday may want a lie in especially when the weather is not so good and in no rush to wake up. Overall I would stay there again. Although I do think staff will benefit from giving the customers a little more attention and less chatting between themselves. Thank you

Good hotel and spa facilities. Food was excellent in the restaurants. We were half board and think All Inclusive would not be worth the extra money. Difficult to book excursions though the hotel. You needed to book with travel reps that turned up between 10/12 each day (not Sundays). No help from hotel guest services or concierge. Book a table was difficult, you needed to book at least two 2 days in advance. Limited covers per night at all restaurants other than the buffett. Nice that the pool was also right near the beach. Good activities by the beach. Arranged outside of hotel scope. Hear for a fly and flop. Unlikely to visit again, but overall a good holiday.

The Residence has suffered from a lack of investment. Dining only 2 restaurants, service staff poorly trained. Maintenance needed everywhere. Only one tennis court accessible. Electricity kept tripping, disappointing. Department drive in one so bar prices and a la carte dining over priced. Buffet quality good but repetitive. A week is enough.