Seasonal outdoor pool, pool loungers
Check availability

Reviews of Mountain Star Lodge

2.5 out of 5
Mountain Star Lodge
3573 Ranch Road 620 South, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 245 out of 475 reviews" "
Rating 8 - Good. 119 out of 475 reviews" "
Rating 6 - Okay. 52 out of 475 reviews" "
Rating 4 - Poor. 34 out of 475 reviews" "
Rating 2 - Terrible. 25 out of 475 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

William

Disliked: Staff & service
You can tell the property was once a much better place than it is now.
Stayed 2 nights in May 2024

10/10 Excellent

Paul, Little Elm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice and clean
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Kathryn, Wamego

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel that needs lots of work: door deadbolt didn’t work, no hair dryer, mold in bathroom, breakfast was not good too. We won’t be staying there ever again!
Stayed 3 nights in Apr 2024

10/10 Excellent

kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Appreciate your feedback. Our staff will be happy to hose you again ... see you soon!

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean, view was nice. Tough area to leave by foot so you may need a car to get around.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Appreciate your feedback. We are located near Galleria Hill Country Mall which has many options to eat, shop, movie, etc.

10/10 Excellent

Daniela

Liked: Cleanliness, amenities
Awesome worker
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Thank you and appreciate your feedback! We will see you again soon!

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hot water was very slow. The beds were a bit soft. The smell of the cleaning solution used for the room was very strong. The hotel was nice, we enjoyed our stay. Water in the room would help with coffee. We would come back, but needs a few things to be 5 star.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Apologize for any inconvenience. Water bottles are available at the front desk. See you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the view from my own private balcony. The staff was great and friendly, and the room was nice, big, and inviting. I'll definitely be back!
Stayed 1 night in Mar 2024
Response from manager on 18 Mar 2024
Thank you for your stay and feedback!

10/10 Excellent

Pamela, Freer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views!
Stayed 1 night in Mar 2024
Response from manager on 11 Mar 2024
Thank you for your stay!

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and room. Nice pool
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for your stay and feedback.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget place for my little weekend getaway, very peaceful and the view was absolutely beautiful. There were a few repairs happening at the property but we went during an off season so it is expected. Breakfast was great too!
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for staying with us and for your feedback. We hop to see you again in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, we really enjoy staying here. This particular time the air freshener, or cleaning chemicals were extremely strong. Other than that it was great.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for your stay and feedback!

10/10 Excellent

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 10 Feb 2024
Appreciate your feedback. Allow us to host you again. See you soon!

10/10 Excellent

Marilee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with a great location. Great views and close to all the shopping and restaurants.
Stayed 2 nights in Jan 2024
Response from Manager on 4 Feb 2024
Thank you and appreciate your feedback. Happy to hear from you about great views! Our staff will be happy to host you not your next stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash outside room, worst breakfast.
Seems like construction work going on, trash bags in front of room, room inside was also not clean, dust on chairs and table. Breakfast was horrible, frozen burger, not much options, waffle was terrible, orange juice doesnt seem to be fresh, few pieces of stale bread. This was a bad experience.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thank you and we appreciate your feedback. We apologize for any inconvenience. 25% rooms includes all 4 our suites will have shower for the better guest experience. We are not serving full breakfast but adding more verities for ToGo. Again, sorry for inconvenience and hope you have perfect experience in your next stay!

10/10 Excellent

Yimei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 31 Jan 2024
We are glad that you had a perfect stay at our lodge which has great views! Thank you and appreciate your feedback. See you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Noisy
The place needs some updating and touch up details, plus some extermination treatment, we had a small roach running in our bathroom, which by the way needs some good cleaning and touch up painting. The place is kind of noisy because you can hear the neighbors in the parking lot which are mainly construction workers, since they take almost all the parking with their big trucks. It's good for one night.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
We appreciate your feedback. We are extremely sorry for the noise. We are in process of renovating our beautiful lodge which has great view from every room. We plan not to work after dark and make sure there is no noise due to renovation.

10/10 Excellent

andrew, Spring Branch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Civility of the People, the ready smiles, the Hospitality, the Cleanliness... Something that has been LOST in the U.S. for Decades and a Beware but HUGE ACCOLADES for Travelers. When I got into Mexico, during Layover in Mexico City, I went to a restaurant, ordered, payed but when I got to my hotel, the Debit Card from my Bank had been flagged. At the Hotel my payment was "Declined". I hadn't moved enough money to other Cards, and didn't have enough Cash or Pesos to pay the Bill. The young lady behind the Counter says into my Spanish Translator APP, "You want to just pay in the morning?" I did a DOUBLE TAKE, "WHAT????? You are asking me if I want to STAY TONIGHT AND PAY TOMORROW"!!!! Yep, I checked in to a Beautiful Room, spent an amazingly restful night after walking the Courtyard and enjoying a Cerveza.. I made sure the next morning to get funds released and gladly PAID the Bill!! The Hotel is a short walk to City Center, Taxi's always available. The Restaurant serves some of the Finest Coffees I've EVER had. This will be the place we will stay and we have people stay at when we come in the future. HIGHLY RECOMMENDED!
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Thank you for your feedback. We will be happy to host you again. See you soon!

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable but king bed was very high off ground wife had difficulty getting in and out.
Stayed 2 nights in Jan 2024
Response from Manager on 30 Jan 2024
We appreciate your your feedback. We will look into providing a step stool, if needed.

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 12 Jan 2024
Thank you for the feedback. Not sure you had a chance to see the orange sky in the morning watching the sunrise from the balcony on sunny day! Best views are from our suites. See you soon!

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Thank you for your feedback We will be happy to host you again.

2/10 Terrible

Avinash

Business traveller
Disliked: Cleanliness, staff & service
Awful.
My experience may be one of the few but it was my first such abysmal experience and service. Waited for almost 1/2 hour for front desk to show up. And when the receptionist did show up she was so disjointed and disconnected. And after some trying times getting her to do her job I had to get another hotel. I tried to be as patient as possible having had customer service experience…it isn’t an easy job but this experience was at a different level altogether.
Stayed 3 nights in Dec 2023
Response from Manager on 2 Jan 2024
Avinash. On be half of entire staff we apologize for your experience. We have taken an action by training all our new staff so that it does not occur again. Please give us one more chance and we will make sure that you have the best experience on your next stay!

10/10 Excellent

Paul, Little Elm

Stayed 1 night in Dec 2023
Response from manager on 26 Dec 2023
Thank you!

10/10 Excellent

Germain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
From check in to check out, Ms Alexa was helpful and very professional.
Stayed 2 nights in Dec 2023
Response from manager on 26 Dec 2023
Thank you!

10/10 Excellent

Sisiou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to a river. You can walk next to the river. The room has a garden view.
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you for your stay!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from manager on 1 Dec 2023
Thank you!

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from manager on 1 Dec 2023
Thank you!

8/10 Good

Brian

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from manager on 27 Nov 2023
Thank you!

10/10 Excellent

Shell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from manager on 21 Nov 2023
Thank you!

10/10 Excellent

The Real

Stayed 2 nights in Nov 2023
Response from manager on 21 Nov 2023
Thank you for your stay!

2/10 Terrible

Monica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hill view is nice and close to many restaurants.
Stayed 2 nights in Nov 2023
Response from manager on 21 Nov 2023
I'm sorry for any trouble during your stay but I noticed that you had your dog that isn't a service animal in the room. I was also notified that you didn't us enough time to move you to a room that was opening downstairs after other guests checked out at 11 am. We gave you a discount for the first night for any inconvenience in the first room that you were in along with refunding your stay for the second night.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. A few things need updating but a nice quaint property.
Stayed 1 night in Nov 2023
Response from manager on 21 Nov 2023
Thank you for your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a short getaway and the landscaping of the lodge was very enjoyable. Didn't realize south of ATX has beautiful hill country. Like the proximatie of the lodge to local winery at 5 Soul.
Stayed 1 night in Nov 2023
Response from manager on 21 Nov 2023
Thank you for your stay!

2/10 Terrible

Erin

Disliked: Staff & service, property conditions & facilities, room comfort
Awful
We reserved a king, they gave us 2 queen. The a/c didn’t work. No one was ever up front to get help. When we got there, the shower was still wet with open shampoo and only 1 towel and 1 wash cloth. Tried to go up front, again, no one was there. Called the number for the front and no one answered. Cleaning came in and made the bed, but didn’t change out the towels or leave more towels so my husband and I literally shared a towel and wash cloth all weekend. Then the next morning when we went to leave and get coffee and breakfast it was locked up tight with no one there.
Stayed 2 nights in Nov 2023
Response from Mountain Star on 17 Nov 2023
I'm sorry for any inconvenience. Housekeeping is per request and front desk employees do leave the front desk to do laundry, walk the property, and serve any guest request. Out of the 2 days you were here, we were never aware of any calls from you or messages left on our answering machine.

10/10 Excellent

WAYNE

Stayed 2 nights in Nov 2023
Response from manager on 14 Nov 2023
Thank you for your stay!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from manager on 14 Nov 2023
Thank you for your stay!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from manager on 14 Nov 2023
Thank you!

10/10 Excellent

erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Everything was super clean, the patio and scenery was a major plus! The bed was extremely comfortable, we will definitely be back!
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Thank you for the feedback. See you soon!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Thank you for allowing us to host in our beautiful lodge which has view for every room balcony. Hope to see you again!

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your stay!

10/10 Excellent

Aditya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view at here !!
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your stay!

6/10 Okay

Sita

Travelled with group
Liked: Cleanliness
Each unit has a balcony with a good view.
Stayed 2 nights in Oct 2023
Response from manager on 31 Oct 2023
Thank you for your feedback. Was there anything wrong during your stay?

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 31 Oct 2023
Thank you!

6/10 Okay

Sarah

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
So Much Potential!
Beautiful location and view! Updates needed though, as well attention to the cleanliness/maintenance of common areas, inside and out. Friendly staff but not always available. This place could be a real gem with some TLC!
Stayed 2 nights in Oct 2023
Response from manager on 26 Oct 2023
Thank you for your feedback.

6/10 Okay

Pam

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
SO-SO
Property is tired. The finish was coming off of our bathtub. They have tried to update, but a lot of the work looks amateurish.
Stayed 1 night in Oct 2023
Response from manager on 26 Oct 2023
Thank you for your stay. We will be doing a few updates in the near future.

4/10 Poor

cuatemoc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on 23 Oct 2023
Thank you for your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome!!..enjoyed a quiet and relaxing date night with the wife..the 219 suite is the best room
Stayed 1 night in Oct 2023
Response from Dani on 21 Oct 2023
Wonderful! We love to hear that. That room is one of the favorites among our guests. ] Thanks for staying with us and we hope ya'll will come back again soon. ]

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfortable
Stayed 1 night in Oct 2023
Response from Dani on 22 Oct 2023
Thank you so much, David! We enjoyed having you here, and look forward to seeing you again. ]

4/10 Poor

Misty

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 23 Oct 2023
Thank you for your feedback!