Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of Hyatt House Austin/Downtown

3.5 out of 5
Hyatt House Austin/Downtown
901 Neches Street, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 729 out of 1314 reviews" "
Rating 8 - Good. 313 out of 1314 reviews" "
Rating 6 - Okay. 131 out of 1314 reviews" "
Rating 4 - Poor. 87 out of 1314 reviews" "
Rating 2 - Terrible. 54 out of 1314 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very personable and they made me enjoy a rather hectic work trip.
Stayed 4 nights in May 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was nice, spacious and clean. The staff was fabulous. The breakfast was great. The part we were not prepared for is the sound from outside and how loud it was in our room. The two bars in the back of the building reverberate through the room until midnight on weekdays and 2:00 a.m. the weekend. If you cannot sleep with earplugs, it would be a really long night.
Stayed 3 nights in May 2024
Response from Valeria on 20 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious, comfortable beds, elevators were fast and the breakfast wasn't half bad. Only complaints would be the bathroom is on the smaller side but understandable since room is bigger. Also the valet lost their keys to lock box that contained our car keys so we were almost late for our daughter's performance. Hotel doesn't offer self parking so your stuck with the $45 a night valet parking.
Stayed 1 night in May 2024
Response from Valeria on 20 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and the staff was very helpful and super nice!
Stayed 1 night in May 2024
Response from Valeria on 20 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

Anila, RICHMOND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t sleep well due to very loud music coming from nearby. The shower water was getting clogged up.
Stayed 1 night in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

6/10 Okay

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
I have stay in the property several times with no issues; this time was a different story. A bar or night club is now operating until past 2 am and the music is right in your ears. Needless to say I will NOT stay there unless I plan to be out past 2 am myself. Sorry bad choice of neighbors.
Stayed 3 nights in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area of Austin.
Stayed 1 night in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great time there - close to where we needed to visit and loved the music at night time.
Stayed 1 night in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free parking
Stayed 1 night in May 2024
Response from Valeria on 14 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Monica Desiree

Stayed 1 night in Mar 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Joe, Beaumont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional. Parking spots are an issue, unless you use valet.I would stay there again
Stayed 3 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property that was in a wonderful location. It was close to everything.
Stayed 3 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Lupe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again when I go to Austin
Stayed 2 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Okay

Nicoma

Liked: Staff & service, property conditions & facilities
Parking and homless peaple.
Stayed 3 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

jeremy

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Valeria on 9 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely book again, and pass on the good stay.
Stayed 1 night in May 2024
Response from Valeria on 8 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, excelent and friendly service.
Stayed 2 nights in Apr 2024
Response from Valeria on 8 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Okay

Eva

Travelled with family, Business traveller, Travelled with partner
The noise was unbelievably loud. No sound proofing at all. The carpet and fixtures are at least 20 years stale. The absolute jewel in the crown is the staff. Everyone we talked to were friendly and helpful. Good food & service in the bar.
Stayed 1 night in May 2024
Response from Valeria on 8 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our hotel was built less than 10 years ago, but we appreciate you for the honesty. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

2/10 Terrible

LaSheila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room smelled like pets had been in there.
Stayed 1 night in May 2024
Response from Valeria on 10 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Paula Rosa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I had a great experience staying at this pet-friendly hotel. It's undoubtedly the best hotel I've ever stayed in. The rooms were clean and didn't have any unpleasant pet odors. Best pet friendly ever!! Also, the staff who served breakfast were extremely helpful and friendly. They made both me and my mother feel at home. Special thanks to Paola and the rest of the front desk team!"
Stayed 5 nights in Apr 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! We will definitely let Paola and the team know they did amazing! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, clean big rooms and tasty free breakfast
Stayed 3 nights in May 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Saji, Edison

Stayed 2 nights in Feb 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

Miles

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Apr 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Poor

Brooke

Liked: Cleanliness
Checked in after check in time I had to wait around before they told me my room wasn’t ready offered a different room. Friends checked in at 430 and they didn’t get a room until 5.
Stayed 1 night in May 2024
Response from Valeria on 6 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly

6/10 Okay

Amanda

Travelled with partner
I had to wait an hour for my room to be ready even when I arrived and hour after check-in started, and considering the fact that I booked AND paid in full a month in advance, caused a negative experience right from the start. "Free" room upgrade as compensation wasn't even adequate considering that it was the EXACT same room I booked only on an upper floor.
Stayed 1 night in May 2024
Response from Valeria on 6 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with Front desk management and housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood somewhat noisy Homeless shelter nearby prevented some walking
Stayed 3 nights in Apr 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Many areas walkable for restaurant choices.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. Area around the hotel is rough
Stayed 2 nights in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Hafsat

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 2 nights in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conventient
Stayed 2 nights in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great atmosphere. Great breakfast.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

SHARON

Travelled with family
Liked: Amenities
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Valeria on 30 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Poor

Sau

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Pros: staff was friendly, the hotel location is good. Walkable from 6th street. Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Stayed 2 nights in Apr 2024
Response from Hyatt House Austin Downtown on 29 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.

4/10 Poor

Trena

Stayed 2 nights in Apr 2024
Response from Valeria on 20 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

6/10 Okay

Nigel

Travelled with group
Liked: Cleanliness, staff & service
Just an average hotel in average area
Stayed 1 night in Apr 2024
Response from Valeria on 26 Apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking
Stayed 2 nights in Apr 2024
Response from Valeria on 26 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As stated
Stayed 3 nights in Apr 2024

10/10 Excellent

LULIETH, TOMBALL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and a lot of space
Stayed 1 night in Apr 2024
Response from Valeria on 25 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

Charles, Gonzales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying there and would recommend this hotel to anyone visiting the area.
Stayed 1 night in Apr 2024
Response from Valeria on 24 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Poor

Tom

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location was good for the 6th St venues but not for the Congress St venues. Our shower door did not close properly and water was all over the floor. We reported it and asked for new bath mats but they never brought them. The next day we took one from the maid on the floor. The pool was extremely small.
Stayed 4 nights in Apr 2024
Response from Valeria on 23 Apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Valeria on 23 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Okay

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were very nice and helpful, In a great location for walking around. Room was lovely but the pull out couch bed was so thin it felt like I was sleeping on metal poles. But other than that it was safe and clean.
Stayed 4 nights in Apr 2024
Response from Valeria on 22 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are sorry to hear the pull-out coach was not comfortable. There are always things we can improve on, so we thank you for bringing this to our attention. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Valeria on 22 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Jamie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's a more straightforward and casual review for a hotel in downtown Austin: This hotel in downtown Austin is a great find! The rooms are spacious and cozy, making it a comfortable place to relax after a day of exploring the city. The staff is friendly and the location is perfect for diving into Austin's lively vibe. If you want a genuine ant home experience, this is the spot to book for your stay in Austin! We will be back often.
Stayed 4 nights in Apr 2024
Response from Valeria on 16 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! I'm glad we could offer the "home away from home" experience for you! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Poor

Abigail, El Paso

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Apparently everyone pays a $150 security deposit. Unclear when you get it back. I asked for early check in. Instead my room wasn’t ready until an hour after NORMAL check in. At first they said they had no idea when it would be ready. I had nowhere else to go and they didn’t offer me any compensation or discount or bar credit for while I just wait in the lounge with all my stuff. My room smelled like sewage but it turned out it was just a pillow that smelled weird. Really noisy all night even on 7th floor because of a club next door. Unlike other hotels they don’t have a free shuttle for the area around. Breakfast was complimentary and great.
Stayed 3 nights in Apr 2024
Response from Valeria on 17 Apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with our housekeeping team. The security deposit gets released after checking out which means it is unclear because it is different with everyone especially with what type of card was used. I hope that clears up the confusion. It does help sometimes to call your bank to have them release the hold for you.

2/10 Terrible

Karel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Valeria on 8 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Nicole

Travelled with partner
Hotel stay was excellent. Breakfast every morning was top notch. Close to all the local nightlife. I would stay here again.
Stayed 4 nights in Apr 2024
Response from Valeria on 16 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.