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Reviews of citizenM Austin Downtown

4 out of 5
citizenM Austin Downtown
617 COLORADO ST, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 220 out of 330 reviews" "
Rating 8 - Good. 47 out of 330 reviews" "
Rating 6 - Okay. 25 out of 330 reviews" "
Rating 4 - Poor. 20 out of 330 reviews" "
Rating 2 - Terrible. 18 out of 330 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Éanna, Brighton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient
Stayed 1 night in May 2024

10/10 Excellent

Adam M

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2024

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cozy spot next to 6th street
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and modern (maybe even a little too cool for me).
Stayed 3 nights in May 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very artsy and super pretty. Compact rooms (gives Tokyo vibes). Staff was nice. No parking which is inconvenient but the garage next to it charges. Pool is small but pretty
Stayed 1 night in May 2024

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in May 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be looking for CitizenM everywhere I go now. I love the hotel! It’s beautiful, the space is well utilized and the decoration inspiring. Very nice and helpful staff in Austin… I loved it loved it loved it❤️🥂
Stayed 4 nights in May 2024

4/10 Poor

Mahendra

Business traveller
Liked: Cleanliness, property conditions & facilities
This is a very very small (around 250 sq ft room) in downtown Austin. The room are too small and absolutely overpriced.
Stayed 1 night in May 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, incredible location and vibe, rooms are so gorgeous and fun. Very clean. Best experience I’ve ever had with a hotel!
Stayed 3 nights in May 2024

10/10 Excellent

Desirae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place, the art the rooms were cute. The lighting options on the iPad were fun. The only thing that would have made perfect was better lighting around the full body mirror for better picture taking, other then that 5 stars and would def recommend. And the checking in process was new and very user friendly
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brian, Timnath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was TINY but it was just fine for my one night of being in Austin for a night of friends, food and music. I wouldn't recommend it for a work trip. It's too tiny to work from.
Stayed 1 night in Feb 2024

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable, very convenient and perfect for my trip
Stayed 2 nights in Mar 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good value!
Stayed 5 nights in May 2024

10/10 Excellent

Roberto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty cool place and quiet. I enjoyed how artistic the whole property was and everything in the room is “smart” and can be controlled by a iPad in the room. They have blackout blinds and a walk in shower which was great for me. One of the easiest checkouts I’ve had. Great price, but I would recommend this mostly for a couple or single person, the rooms are meant to house only two people at a time. The only downside is there is no parking designated for this hotel. You will need to find public parking nearby (I was able to find parking very close to the hotel and paid 40$ for one night) I’ll be coming back anytime I stay in Austin.
Stayed 1 night in May 2024

10/10 Excellent

Timi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

irtaza

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! Special shout-out to Queen Fee and Carrie, who went above and beyond!
Stayed 3 nights in May 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, and wonderful amenities.
Stayed 2 nights in May 2024

6/10 Okay

Jinwen

Liked: Cleanliness, staff & service, property conditions & facilities
Room is small
Stayed 1 night in May 2024

10/10 Excellent

SERVANDO

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024

10/10 Excellent

izabela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and convenient. Rooms are cozy and modern.
Stayed 1 night in May 2024

10/10 Excellent

Efim

Travelled with family
Liked: Amenities
Very cool design
Stayed 1 night in May 2024

10/10 Excellent

Anita

Great!!!!
Stayed 1 night in May 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, most staff were friendly and helpful. Great location with a beautiful view, nice rooftop pool, cozy rooms. Walking distance to everything. Highly recommend
Stayed 1 night in May 2024

10/10 Excellent

Benino

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024

10/10 Excellent

Alvin, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and extremely gen z. The positioning of the bed is a bit of a thing. It’d be great to have parking suggestions on the website. BTW, park at the Indeed Parking garage and NOT Congress Parking Garage which is $93 a day I think. It’d be great to have partner parking garages with discounted rates. But Indeed Parking was $20 for one night which is great.
Stayed 1 night in May 2024

6/10 Okay

Karo

Stayed 1 night in Apr 2024

10/10 Excellent

Luciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two bottles of water make a difference. after that everything was perfect .
Stayed 1 night in May 2024

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel , the blackout curtains made me get my rest, they truly block out any light. Small unique and comfy hotel. We left the hotel just talking about how amazing that stay was. We love that 6th street was one minute walk. We will come and stay when we drop off our daughter again at college in August.
Stayed 1 night in May 2024

10/10 Excellent

Anthony, Los Angeles

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel in the heart of Austin. Smaller rooms but very cozy and well appointed.
Stayed 4 nights in Mar 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Estela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so cozy, super clean the staff was so nice and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Uyen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend getaway
Stayed 1 night in Apr 2024

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a very good location, the place is very nice and the staff is very friendly. I would definitely return here but the only bad thing is the difficulty in finding parking. I'm surprised this hotel has nowhere to park.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelsey Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely hotel! Lots of common areas, and staff are always around, if needed. Everyone is super friendly and helpful. The only thing was it was a bit noisy in the room from sirens, but it is expected being in the downtown of any city. my favorite part was the beautiful pool and gym area on the top floor.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small cozy rooms. Great staff.
Stayed 4 nights in Apr 2024

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Expect a room that is no bigger than a travel trailer. The staff is very sparse and not particularly friendly or helpful. You will check yourself in, check yourself out. Even a piece of fruit is $2.00. No place to work or relax in your room but your bed. Large "living room" where you can work in the open with music and lots of other people around you. Perfect if your a college student looking to come in and visit the U and party until you collapse into bed. Not a place if you are a business person and want to have a room to relax or work.
Stayed 2 nights in Apr 2024

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 nights whilst visiting Austin, during our road trip around Texas. The hotel is overall very good. The location is excellent and is banged in the middle of the CBD/ Downtown and as such, everything is an easy and short walk away. The hotel is very modern, warm and welcoming. The lobby and communal areas are great. The rooms are the only downside for the hotel. 1. I knew what to expect and the concept of the modern rooms, but on review, the rooms are very small. Everything is very compact and with two large suitcases, they didn’t fit anywhere and if you’re sleeping on the window side and need the toilet overnight, you need to climb over your partner. 2. Housekeeping appeared to have wiped the surfaces in our room and all surfaces had a layer of dust. The pool and bar on the roof was pretty cool, albeit on the small side. The staff were great and helpful throughout. Very welcoming and helpful. There is no parking included, which was a downside. We managed to find a multi-story opposite via an app the hotel recommended for about $15 a night, which wasn’t too bad. It was overall a pleasant stay and I would stay here again for a short stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved! Will definitely be visiting again! Only downfall is the fact that there’s no parking for the hotel and you need to pay a parking fee anywhere you park.
Stayed 1 night in Apr 2024

8/10 Good

Roy, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

nailya

Travelled with partner
The rooms are super tiny. Only have room for bed Don’t stay there if you don’t want to climb over you partner to go to the bathroom Also, no privacy in the bathroom
Stayed 3 nights in Apr 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a little tight but the vibe of the room with the lights and the window made up for it.
Stayed 1 night in Apr 2024

4/10 Poor

Karina

Travelled with group
Liked: Cleanliness, staff & service
This was my first time at this hotel. I should’ve read that they don’t have valet or their own parking so you need to self park and find an area to park around the hotel and some of the parking garages don’t allow overnight stay so you just have to find parking close by along the street. We had called the hotel before arrival to see what information they may have about finding parking nearby but it just rang and I wasn’t able to speak with anyone in regards to that. Check-in is self check-in but there is someone there to help in case you need help. You will also need to manually checkout from their kiosk too. We had the king size bedroom and it was like a tiny loft. It had almost everything you may need, the bedroom view was nice and the room was clean but it was small. The bathroom is really close to the bed. Also they didn’t have a blow dryer in the room because they said the outlets don’t have enough power for it. We learned that after using our own blow dryer and the power going out in the room, they had a maintenance person come to our room to switch the breaker back on. The shower was weird, it was either freezing cold water or scorching hot water, there was no way of getting it to just a warm temperature. The pool area was nice and so was the bar. The location is great but don’t think I will be returning due to many inconveniences.
Stayed 1 night in Apr 2024

4/10 Poor

Diane

Travelled with group
Liked: Cleanliness, property conditions & facilities
Parking not available for guests Rooms too small
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel with a very friendly and supportive staff! This is a great hotel choice if you are traveling without kids.
Stayed 4 nights in Apr 2024

8/10 Good

Jonna, Rensselaer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024