Outdoor pool, pool umbrellas, pool loungers
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Reviews of Waiheke Island Resort

3.5 out of 5
Waiheke Island Resort
4 Bay Road, Palm Beach, Waiheke Island

Reviews

8.0

Very good

Rating 10 - Excellent. 84 out of 274 reviews" "
Rating 8 - Good. 117 out of 274 reviews" "
Rating 6 - Okay. 45 out of 274 reviews" "
Rating 4 - Poor. 18 out of 274 reviews" "
Rating 2 - Terrible. 10 out of 274 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
The location near palm beach is very convenient. The pool was quite nice but too cold. Hot tub needed some maintenance The mini put golf was fun for kids!
Stayed 2 nights in Mar 2024

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Sudhir

Stayed 2 nights in Feb 2024

8/10 Good

eric

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Margaret

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
We were supposed to have an ocean view room and it had Nothing to speak of …!!! No restaurant No yoga! Very unhappy with what the site had shown .
Stayed 1 night in Jan 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, friendly accommodating staff. The food in the restaurant was delicious!!
Stayed 1 night in Jan 2024

4/10 Poor

Sagar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Juzer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and very helpful anserwing all my queries patiently.
Stayed 2 nights in Jan 2024

8/10 Good

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the privacy and quietness and clean fresh unit we stayed in. The steps down were a little steep to access unit re being in our 70's. The dining area was lovely with great outlook. there was an awful outside light on the unit next door which shone directly into our windows at night. It would be better if it didn't stay on all night but was sensor only and switched off when no one entering the units during the night. Other than that it was a nice stay and perfect for our needs.
Stayed 2 nights in Dec 2023

4/10 Poor

yoko

Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Mama

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
The island and resort are a stunning setting. The cocktails were good and the staff were friendly but unable to handle complaints. I room was on a very steep hill down from and therefore back up to reception and pool area. The room was clean and spacious but very dated. WiFi was adequate and balcony had beautiful views. Being a bank holiday weekend, the resort hosted a loud party by the pool. The pool area needs maintenance and the spa was dirty. We paid over NZ$100 to use the private hottub but they brought us the Prosecco included in the price and left it unopened some way from us. The private hot tub had also been used by some off the party guests so it got cold quickly. The pool area changing rooms were also dirty the next morning at 11:30. When we complained the staff just shrugged. Apparently breakfast was included on Sunday if you stayed on Saturday night but we weren’t told this until Monday on checkout. They did give us breakfast instead on Monday but only a choice of 3 basic things with no coffee included which we had to pay extra for. I would come back to the island but not this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mingwei

Stayed 2 nights in Oct 2023

6/10 Okay

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Reservation Team on 17 Oct 2023
Thanks for your review Stuart, we hope to see you again soon. The Reservation Team

8/10 Good

Kwok Tung

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Reservation Team on 10 Oct 2023
Thank you for your review. We hope you had a nice stay.We hope to see you again soon !The Reservation Team

10/10 Excellent

Corne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views of the ocean. Amazing and friendly staff. The room was really spacious and clean. I will definitely be going there again and will recommend Waiheke Island resort to all my friends and family that wants to stay for a weekend or longer in Waiheke.
Stayed 1 night in Sep 2023
Response from The Reservation Team on 17 Sept 2023
Hi there, Thank you so much, we are really glad you had a nice time. We look forward to seeing you again. The Reservation Team

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set up of the units was nice and spacious. As we were without a car we had quite a lot of steps to walk down and up from our unit. This wouldn't suit those less mobile.
Stayed 1 night in Sep 2023
Response from The Reservation Team on 17 Sept 2023
Hi Tracey, We are a hillside location requiring the extensive use of stairs & steep walkways to access all onsite properties. We are very happy that you enjoyed your stay nevertheless. We hope to see you again soon. Kind Regards, The Reservation Team

10/10 Excellent

Indunil

Liked: Cleanliness, staff & service, property conditions & facilities
A great stay, clean room and bathroom comfortable bed, vey spacious, all required amenities for a short stay. Breakfast included and of the 03 options , 02 of them were tasted, and they were so nice.
Stayed 1 night in Sep 2023
Response from The Reservation Team on 11 Sept 2023
Hi there, Thank you so much, we are very happy you enjoyed your stay with us. We hope to see you again soon. The Reservation Team

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Reservation Team on 17 Sept 2023
Thanks for your review Eva :)

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reception on 14 July 2023
Thank you for your review, we hope to see you again soon !

8/10 Good

Leslie, Swanson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Reception on 14 July 2023
Thank you for your review, we hope to see you again soon !

8/10 Good

Kyle

Stayed 1 night in Mar 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

RON

Travelled with family
Liked: Staff & service, amenities
Nice quiet hotel............on a hill........be prepared to walk, but enjoy the views and the nice restaurant on site; good access to the beach if you walk and great pool!!
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The resort was nice and our apartment was comfortable. The hotel staff were not helpful - when we arrived at 5pm, there was no one at check in. After standing around for a few minutes, despite being only metres from the restaurant bar, no one said hello or offered to help. Even when I approached the bar and said we would like to check in, they said “wait” and then never came. They weren’t even busy! It turned out the reception was closed and our key was in a box - but the bar staff could have at least said hi and told us this. They were so rude and incompetent.
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely presented and clean
Stayed 2 nights in Mar 2023

10/10 Excellent

Regan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, clean and comfortable rooms with a great view.
Stayed 1 night in Feb 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So-So / Expected much better for the price
The photos must be ten years old, as the current condition of the Architecture is dated and worn. The pool and spas in particular are so disappointing that we didn't go in at all. The private Spa is not private at all and the cheek of asking $250 for two hours inc a bot($20 prosecco and basic cheeses) on top of a $411 stay is a rip off. The water view Balcony is not worth paying more for.
Stayed 1 night in Jan 2023
Response from WIR on 25 Jan 2023
Hi Nathan, I'm very sorry you did not enjoy your stay with us. The room you stayed in was fully renovated in 2021.We would love to have your feedbacks on how we could improve the pool area. In regards to our private spa you must have misunderstand as we charge 150 for our 2hours w/ cheeseboard and Prosecco package.

8/10 Good

Dick

Stayed 1 night in Jan 2023

4/10 Poor

Nehal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was not great, no room service, tap was broken, expired milk. Terrible apartment condition and terrible service.
Response from WIR on 25 Jan 2023
Hi Nehal,We are very sorry to hear you did not have a great time with us. We would like to apologies for overlooking the milk, this is not the standard we thrive for. I have let maintenance know regarding the tap, thank you.We hope you still enjoyed the Island and its beauty.

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was only average, it was peak time yet reception was only open from 10am - 4pm. An envelope waiting when arrived, with key and map. When paying $440 a night for a studio I expected better. Menu was very limited, most items on menu unavailable. No TV or wifi on, had to wait for gardener to appear to fix. Sick and tired hearing "because of covid" If you have limited offering then at least discount rooms, to reflect the 'limited" everything.
Response from AD on 14 Jan 2023
Hi Wendy,We are very sorry to hear you did not have a great time with us. Sadly, our suppliers have been having delays which resulted in us having most of our menu items unavailable. We hope you still enjoyed the Island and its beauty.

6/10 Okay

Justine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Yuen Tak

Liked: Room comfort
Disliked: Staff & service
The resort by itself is a comfortable and relax accomodation with good environment. However, the service is not too good both room cleanliness (only change bath towels but not others) and breakfast staff were very slow and may need to wait for more than 10 min to take order.
Stayed 2 nights in Oct 2022

6/10 Okay

Selwyn

had a family emergency so couldnt stay - the no refund policy is painful like that
Stayed 1 night in Oct 2022

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and good to have a busstop right outside, The Receptionist very helpful with directions on getting to the resort from the Ferry Terminal and Barstaff were very warm and friendly😊
Stayed 1 night in Oct 2022

6/10 Okay

Claire

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2022

8/10 Good

Connor

Travelled with family
Liked: Cleanliness, staff & service
We really loved the views and location on the property. It was cold on the island at night and extra blankets in the room would have been great.
Stayed 2 nights in Oct 2022

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lovely food, fantastic views
Stayed 1 night in Sep 2022

8/10 Good

Freddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean spacious Possible wifi extender as we were far from reception
Stayed 1 night in Sep 2022
Response from WIR Team on 23 Sept 2022
Thank you for your feedback, we hope to see you again soon !

10/10 Excellent

Ramanjeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect accommodation, had everything we were looking for and more.
Stayed 1 night in Sep 2022
Response from WIR Team on 23 Sept 2022
Thank you for your review, we hope to see you again soon !

10/10 Excellent

Phillipa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and facilities
Stayed 2 nights in Sep 2022
Response from WIR Team on 23 Sept 2022
Thank you for your review, we hope to see you again soon !

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
It was clean and light. The bed was comfortable.The towel rail didn’t work and sensor lights outside kept flashing all night outside our bedroom window.
Stayed 1 night in Aug 2022
Response from Waiheke Island Resort on 26 Aug 2022
Hi Michelle, thank you for your feeback, I have shared your concern with Maintenance.Warm regards

10/10 Excellent

DOUG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and very comfortable newly refurbished unit.
Stayed 2 nights in Jul 2022
Response from WIR on 25 July 2022
Thank you for your feedback, Doug. Please visit again soon :)

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2022
Response from WIR on 14 July 2022
Thank you for your review, Daniel. Please visit again soon :)

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything!
Stayed 1 night in Jun 2022
Response from WIR on 4 July 2022
Thanks Julia. Please visit again soon!

10/10 Excellent

Riley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and great location. Would definitely stay again!
Stayed 1 night in Apr 2022
Response from WIR on 18 Apr 2022
Thank you Riley. Please visit again soon :)

10/10 Excellent

Daniel, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, would def return with more time to stay longer.
Stayed 1 night in Apr 2022
Response from WIR on 10 Apr 2022
Thank you, Daniel. Glad you enjoyed your stay. Yes, please visit again soon :)

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with nice facilities. On the bus route. Pool and spa were great. Convenient having restaurant on site and food was excellent & chef happy to adjust meals for dietary requirements. Staff super friendly and helpful - went out of their way to ensure we had a great stay. Room well presented with aircon and balcony with a view - layout ensures each unit has privacy. Only minor downside is the property is on the side of a hill with facilities at the top and accommodation stepping down the hill so be prepared to climb a few stairs, but worth it for the views. Will definitely be back.
Stayed 1 night in Mar 2022
Response from WIR on 24 Mar 2022
Thank you for your kind feedback, Emma. Please visit again soon :)

2/10 Terrible

Luke

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont know because there was nobody there to let us in leaving us to sleep on the streets for the night
Stayed 1 night in Jan 2022
Response from WIR on 4 Feb 2022
It is unfair that you chose to make a reservation when we were closed and are able to reveiw us at no charge. Expedia- clearer communication from you is obviously needed.

10/10 Excellent

Samar, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place
Stayed 1 night in Jan 2022
Response from WIR on 17 Jan 2022
Thank you for your feedback, please visit again soon :)