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I enjoyed my stay it was very quiet ,private and I felt safe overall. The area was very convenient and front desk was very helpful and informative. I plan to revisit soon .
Yasmine
Stayed 2 nights in Apr 2024
Response from Waterwalk Team on 22 Apr 2024
We appreciate your feedback! We hope to see you in the near future!
We appreciate your feedback! We hope to see you in the near future!
8/10 Good
Reginald
21 Apr 2024
My overall stay was very peaceful and quiet. The staff was very friendly and helpful but my only complaint was whoever cleaned the bathroom didn’t do a good job! My bathroom had hair in the shower and in the soap dish! I had to eventually clean myself! Everything thing else was immaculate and I will be staying again plus I recommend this property as a must stay! Location was great!
Reginald
Stayed 3 nights in Apr 2024
Response from Waterwalk Team on 21 Apr 2024
We appreciate your feedback! We hope to see you in the near future!
The stay here was amazing. Expect the part where staff entered my room unauthorized without my permission and not authorized by the property for cleaning. Nobody could tell me who and why they entered my room.
Otherwise the front desk staff was amazing and very helpful. I enjoyed my stay here by far. Daniel did a great job recommending this property.
Stephanie
Stayed 6 nights in Apr 2024
Response from Waterwalk Team on 21 Apr 2024
Thank you for your feedback! We hope to see you in the near future!
Thank you for your feedback! We hope to see you in the near future!
6/10 Okay
Makiyah
Travelled with partner
15 Apr 2024
Disliked: Cleanliness, staff & service
Couch was dirty, but overall the set up was nice. It felt like a mini apartment there were dishes included which was nice. The floor was very nasty when we got there and it took 3 days for housekeeping to come and clean our room.
The property was very cute! It felt like an apartment complex that was turned into hotel units, which gave it a home-y feel. The hotel charged a separate deposit once I got there that was not mentioned on Expedia and it took almost a week for it to return to my card, which was pretty inconvenient.
Been here longer then I expected to be. Jalen has been nothing but accommodating and helpful with any situations that have arised. The hotel should be extremely grateful for an employee like this! They are few and far between.
Duane
Stayed 7 nights in Mar 2024
Response from Waterwalk Team on 2 Apr 2024
Thank you for your feedback! we hope to do bussiness with you in the near future!
4/10 Poor
LaJohn, Raleigh
30 Mar 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
I've stayed here multiple times and everything has been fantastic all those times. However, this visit there were some cleaning issues. I was in room 623 and the sheets were pretty bad. As soon as I laid on them, I started to itch. Then I discovered that the main sheet, the fitted sheet, and definitely the mattress cover were just filthy. The mattress cover was the worse. You guys may wanna look into replacing them. I had to sleep on the couch that night. Other than this though, the place was good.
LaJohn
Stayed 1 night in Mar 2024
Response from WaterWalk Team on 3 Apr 2024
Thank you for your feedback! We are sorry to hear that.We are currently working on this matter .We hope you come back and visit us in the near future!
The room was as pictured , however seeing that pets are allowed would explain the distinctive smell . Besides that 10/10 . Friendly staff & great neighborhood !
Travonda
Stayed 3 nights in Mar 2024
Response from Waterwalk Atlanta team. on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Well I didn’t realize how small the bathroom was and the toilet paper holder was broken.
The other thing was not much of a choice for watch other channels.
And no one new where we can throw out the garbage.
Luisa
Stayed 4 nights in Mar 2024
Response from Waterwalk Atlanta team. on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!
This property is a wonderful place for guests (washer & dryer in-room); Studios are spacious, Two Bedrooms with Loft; Furnished and Unfurnished apartments on the property and nice amenities.
Unfortunately, we moved from a PERFECT room because of an apt dweller's behaviors. The new room is not as perfect; at least 5 repairs are/were needed to be done.
It is safe and comfortable and the staff makes sure that all are.
Eva
Stayed 14 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Hi Eva, Thank you for your review. I am happy to hear that you liked the property and the amenities we have to offer. While we fell short of your expectations, we want to assure you that we are working hard to address your reported concerns and hope to have you stay with us again should your travels bring you back to Sandy Springs. Thank you again, Benisa
8/10 Good
Mh
15 Mar 2024
Liked: Property conditions & facilities
Mh
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Hi Mh, Thank you for your review, we hope that your travels bring you back to visit us when you visit Sandy Springs in the future.
The room was perfect for my short stay away from the busy city. It had almost everything I needed, so I didn't need to go out. They only need to put some cutlery in the kitchen. But other than that, I enjoyed my stay.
Jennifer
Stayed 3 nights in Mar 2024
Response from Waterwalk Atlanta team. on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Nice spacious room, great bed clothing and amenities, state of the art washer and dryer. Would have like to have housekeeping available at least every other day
Carlo
Stayed 5 nights in Feb 2024
Response from Waterwalk Atlanta team. on 3 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Response from Waterwalk Atlanta team. on 3 Mar 2024
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
amber
1 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
It was clean, thankfully! However, there was no toilet paper, few ADA parking spaces, and no insulation from the above unit filled with lead-footed people, partying until 3am. Super loud, horrible sleep. The room smelled rank of cigarettes, roaches and a sickeningly foul smell.
amber
Stayed 1 night in Feb 2024
Response from WaterWalk Team on 8 Mar 2024
Amber, we are very sorry to hear about your recent experience with us and will share your feedback with our team.
This is my 2nd stay. First bought groceries no pots in pans.
Second, the bathroom was a bit dirty and dishes in the cabinet not washed well.
We will try one more time and see if the stay is better.
Lettyann
Stayed 2 nights in Feb 2024
Response from Waterwalk Atlanta team. on 1 Mar 2024
Thanks for staying with us. We appreciate your feedback!We will address your concerns.
Response from Waterwalk Atlanta team. on 24 Feb 2024
Thanks for staying with us. We appreciate your feedback!
2/10 Terrible
Dena
Travelled with group
19 Feb 2024
Disliked: Staff & service, amenities
Front desk staff is obnoxious, rude and quick to call the police.
Dena
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Feb 2024
Hello, Dena. While we are sorry for your experience, Waterwalk is dedicated to ensuring that each stay at our hotel is both satisfying and efficient. A big part of this mission is safety and timeliness. We realize you wanted to extend your stay, but all extensions must be done within a reasonable time period (before the checkout time), not later in the day.
Response from Waterwalk Atlanta team. on 24 Feb 2024
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Anthony
Travelled with partner
18 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
The stay was okay but the room didn’t smell well and the bathroom shower wasn’t clean enough. Tried to call room service but they didn’t answer. Wouldn’t recommend this hotel!
Anthony
Stayed 2 nights in Feb 2024
Response from Waterwalk Atlanta team. on 24 Feb 2024
Thank you for your feedback. We will be addressing your concerns.
10/10 Excellent
Kathy
16 Feb 2024
Kathy
Stayed 2 nights in Jan 2024
Response from Waterwalk Atlanta team. on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Excellent customer service at front desk!
Room was clean and cozy. Only complaint is that there was no hand soap in bathroom and shower supplies (body wash/shampoo) needed replenishing.
Otherwise, a very pleasant stay! Greal location and I love that parking was free. I look forward to returning when the pool is open.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Waterwalk Atlanta team. on 7 Feb 2024
Thank you for staying with us. We appreciate your feedback!