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Reviews of Haven Inn & Suites

2 out of 5
Haven Inn & Suites
2565 Wesley Chapel Road, Decatur, GA

Reviews

5.2
Rating 10 - Excellent. 6 out of 37 reviews" "
Rating 8 - Good. 5 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 13 out of 37 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

3.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Kerriem

Disliked: Staff & service, property conditions & facilities
A HAVEN FOR TRANSIENTS
This hotel was clearly a former hub of drug and criminal activity: as was evident by the guard attended gate, occasional prostitute roaming the walkways, and restriction on having visitors in your room after 9 pm. The property is slightly run down, but the room was comfortable. This hotel is not a vacation destination. Its primarily for transients who need a cheap and somewhat safe place to stay. HAVEN hotel is the perfect name for it.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Microwave was broken, the floor was unswept and not mopped even had to go to the office ask for tissue. This stay wasnt the greatest
Stayed 2 nights in Feb 2021

10/10 Excellent

Corrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DROP THE PRICE AFTER SEVERAL NIGHTS.
I have spent about four wonderful days. The Room 339 was very clean. The phone did not work, I did not see any ice. There was a bucket for ice. But I did not see any ice nor did anyone point the ice out to me. The bathroom pipe was a little out of order. It needed to be fixed. ALL IN ALL I enjoyed my stay. I have a suggestion. WHEN SOMEONE SPENDS FOUR NIGHTS MANAGEMENT SHOULD DROP THE PRICE A LITTLE.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Roaches
Stayed 1 night in Jan 2021

2/10 Terrible

Antonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had roaches! The shower and refrigerator did not work
Stayed 2 nights in Jan 2021

2/10 Terrible

Branden

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getto Train Wreck Inn
Showed up and just wanted to sleep. One person approached my family and I and reeked of alcohol saying he was the maintenance guy. After being approached by him a few times we finally made it to the room it seemed as if everyone was nosie and was trying to look into our window. As we tried to go to sleep it seemed as if everyone wanted to argue and be loud. Worst place for the money. Will not stay again.
Stayed 1 night in Jan 2021

2/10 Terrible

Vaughn

Stayed 2 nights in Nov 2020

8/10 Good

Taneishia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2020

8/10 Good

anthony

Liked: Cleanliness, staff & service, room comfort
Decent stay
Wasn’t really in a good area,but overall I was satisfied with my stay
Stayed 1 night in Oct 2020

8/10 Good

Taneishia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

6/10 Okay

Baaqia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2020

2/10 Terrible

Tia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Leon

Liked: Room comfort
Hotel
It was cheap and saved on money.
Stayed 2 nights in Sep 2020

6/10 Okay

Alicia

Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Ehhh
We arrived at 1am and we left at 7am, we literally got there, got in bed, slept, woke up, and left. When we were met by security and had to pass through a gated guarded area it kinda made me feel uneasy like we weren’t safe. At the check in area there was extremely loud music that Was so loud you could feel the bass booming. When we got in our room I noticed there was some incense’ stuck in the wall, I checked the beds For bugs like I do everywhere and didn’t see anything, but we woke up with weird bug bites. For the price it did it’s job. I wouldn’t want to stay there any longer than we did. I kept waking up all night due to loud music, loud people, loud cars, but I just dealt and would try to go back to sleep.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DISCUSSED with the way I was treated. The hotel is in a drug infested area. Property manager turns a blind eye to the selling of drugs and the vagrants
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This property alone with the OYO property across I-20 is the worst hotel I've ever visited. The Haven Inn on Wesley Chapel was inconsiderate of me being a working guset. I had to wait till Tuesday or Friday to get my room clean. That means I would have to inter and unclean room 5 days a week. I informed the office that a was getting knocking on my door all times of night from the people looking for the room next door where drugs was being sold. I could never get maintenance for clogged tub or sink. I had to go to another room to get ready for work when my lights went out in my room because the hotel could get anyone to come fix the problem. The hotel has vagrants hanging out all the time. I leave at 5 in the morning. That can be scary. I found out the reason I was treated do bad and cursed out by the room attendant is because the male indian guy is sleeping with her. If you can see my itinerary for this hotel you will see I spent a lot of money there and I refer ever doing so alone with moving to that drug invested area Period. Thanks for nothing
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
There was a previous review that I have made about one of the housekeepers. I explained how she use profanity towards me yesterday Saturday the 3rd. She called me B's and o's. When I returned to the hotel this evening from work, I noticed that my room haven't been clean but housekeeping left towels so I go to the office to notify the office. Front desk informed me that housekeeping will be around to make my beds. And it was the same young lady. So that means whatever issues this young lady has she's continuing to have them now my room is not getting clean because of whatever issues she has I'm surprised that she still a housekeeper at the cursing against out the way she did that was very inappropriate and it seems as if the hotel doesn't care but I spend two to three hundred dollars every two days. I'm only in a hotel until my place of residence is ready but I would think twice about making reservation to this hotel again.
Stayed 2 nights in Nov 2019
Response from Sue on 6 Nov 2019
Dear Customer, We apologize for any inconveniences you may have faced here at the Haven Inn and Suites, and I would like to clarify a few misunderstandings. We are considered a budget mid-tier hotel, therefore our prices are never as high as what you have quoted. We spoke you our housekeeping and front desk staff about any incidents that may have occurred during the time you stayed with us and are not aware of any altercation between a guest and our staff.

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe property! Avoid!!!
The photo and their advertisement was different from the actual building. As I pulled in, there were people drinking beer and wandering through the parking lot. When I parked my car to go in to the office and check in, I was confronted by two very unsavory people. I went across the street to Dunkin Donuts to call hotels.com and they were of no assistance whatsoever. A supervisor told me the property would not authorize a refund unless I paid a one-night stay as a penalty since I was past cancellation point. I made it clear to the supervisor that it was an unsafe place to stay and was misrepresented in the advertisement. I asked if I could speak to his supervisor and he claimed to be the "highest level of escalation" at hotels.com. I took several minutes of video footage to back up my claim, then called my bank and they're going to take care of it for me. From now on I will definitely avoid using hotels.com.
Stayed 3 nights in Oct 2019
Response from Sue on 6 Nov 2019
Glenn, We are sorry for the impression we made the evening you tried to check into our hotel. I can assure you, that we are a safe establishment, as we have roving security in the evenings. As per our policy on all of our OTAs, we do not offer refunds requested within a 24 hour period without charging for at-least one night stay. Very Respectfully, Sue Bhakta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad reception in the front desk
Though booked thru Hotels.com There is no vacancy at all The address published by hotels.com is incorrect too There are bad characters hanging out
Stayed 2 nights in Jun 2019
Response from Shaazleen on 10 June 2019
Hey! We highly regret that you had to come across such a problematic scenario due to improper services. We understand that this must’ve caused you enough resentment. This issue has been highlighted within the team and they’re fixing it. Please give us a chance to undo this. Hope to host you soon with a pleasant experience this time. Have a great day ahead. Shaazleen

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Never got to check in because no Vacancy nd then they aint want to refund me my money
Stayed 1 night in May 2019
Response from Shaazleen on 4 June 2019
Hey! We highly regret that you had to come across such a problematic scenario. We understand that this must’ve caused you enough resentment. This issue has been highlighted within the team and they’re fixing it. Hope to host you soon with a pleasant experience this time. Have a great day ahead. Shaazleen

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Shaazleen on 4 June 2019
Hey! It’s a pleasure to see that you took out time to bless us with your review score. I'm thankful to you for the same. But, I'm extremely sorry to see that something unwanted happened at your stay that brought disappointment along. I'd love to know more about it so that we can rectify the issues ASAP and amaze you at your next stay. Have a pleasant day ahead! Shaazleen

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Low budget motel...
My stay here was pleasant for me but I can definitely see why others would be turned away. When I go out of town it's usually for the attractions, therefore I don't spend so much time in the room. So I usually get a cheap room as long as it's clean and comfortable. This hotel was by far not the best of quality but comfortable. During check-in, there was a dog in the office area that belonged to the owners. I love dogs but I could see how someone else would be turned away at this point. This seems to be a place for long term tenants. The room I booked on hotels.com was a single king bed with fridge and microwave. It took a long time to get checked in but I'm unsure why. After I was given my room key, I asked did the room have a fridge and microwave. The front desk attendant said it didn't, then took my key and gave me a room with those amenities. The room itself was ok. The bed was free of critters but the bathroom seemed to have been partially cleaned with powdered cleaner left on the floor. If you are not particular about where you stay or just need a night to rest, I may recommend this place. Other than that I wouldn't! Not to mention there is a night club on the premises in front next to the motel office. It was quite a bit to take in but my overall stay was pleasant. The area itself was near many restaurants and in proximity to everywhere I went.
Stayed 2 nights in May 2019
Response from Shaazleen on 27 May 2019
Dear Guest, I’d like to thank you for taking out time and spotlighting these issues. We understand this must have troubled you up a lot and the frustration coming out of this during your stay is totally not what we want our guests to go through. Rest assured, I’ve delivered a heads-up to the concerned department regarding the same. Hope to give a comforting stay next time. Have a great day ahead! Shaazleen

10/10 Excellent

street

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay
Stayed 10 nights in May 2019
Response from James on 23 May 2019
Hi Street! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, James

4/10 Poor

Verified traveller

Stayed 6 nights in May 2019
Response from Leonardo on 23 May 2019
Hi, We're sad to see that you're not satisfied with our services. Be assured, we'll strive day and night to ensure a comfortable stay in the future. Regards, Leonardo

10/10 Excellent

mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Steve on 23 May 2019
Great to hear this, Mazen! Thanks for being part of our family and we’ll always strive to keep up with your expectations. Regards, Steve

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
https://drive.google.com/file/d/1Lge23OUZ15p4S-3lV
https://drive.google.com/file/d/1Lge23OUZ15p4S-3lVjCf4avCnkVEpvhygw/view?usp=drivesdk
Stayed 1 night in Apr 2019
Response from Shaazleen on 12 June 2019
Dear Matt, It’s a pleasure to see that you took out time to bless us with your review score. I'm thankful to you for the same. But, I'm extremely sorry to see that something unwanted happened at your stay that brought disappointment along. I'd love to know more about it so that we can rectify the issues ASAP and amaze you at your next stay. Have a pleasant day ahead! Shaazleen

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
The staff was friendly, but the amenities could have been better. The toilet was running the whole time, no TV guide to the channels. Also did not get clean towels or the bed cleaned the entire time.
Stayed 5 nights in Apr 2019
Response from Edward on 6 May 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Edward

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
THE STAFF WAS SO ACCOMADATING WITHOUT ATTITUDE💕 AND MY KING SIZE BED NICE AND HUGE💕
Stayed 4 nights in Apr 2019
Response from Edward on 4 May 2019
Thank you for rating us super! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Edward

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Awesome staff, but very bad neighborhood. It could be dangerous to stay somewhere in that area
Stayed 2 nights in Apr 2019
Response from Edward on 3 May 2019
Hi,! We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Edward

4/10 Poor

Leonard

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
Shower did not work properly and the smoke alarm started chirping in the middle of the night
Stayed 1 night in Apr 2019
Response from Edward on 1 May 2019
Sorry for the hassle you faced, Leonard! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Edward

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Edward on 29 Apr 2019
Thank you so much for the wonderful rating! Hope to serve you soon with an even more happening stay. Regards, Edward

6/10 Okay

Demetra

Stayed 1 night in Apr 2019
Response from Edward on 29 Apr 2019
Hi, Demetra! Thank you for rating us, it seems that your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Regards, Edward