Pool

Reviews of Americas Best Value Inn & Suites Morrow Atlanta

2 out of 5

Reviews

6.0
Rating 10 - Excellent. 53 out of 303 reviews" "
Rating 8 - Good. 62 out of 303 reviews" "
Rating 6 - Okay. 67 out of 303 reviews" "
Rating 4 - Poor. 54 out of 303 reviews" "
Rating 2 - Terrible. 67 out of 303 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Jay

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom toilet was not cleaned. TV remote was missing. Refrig made noises all night. Bed was clean and comfy. Card key did not work from entry outside front door after hours. Shower water supply was weirdest one I have ever seen, took a while to figure out how to get hot water. It was very quiet overall and room was set up nicely.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
We are very sorry for all troubles you had during your stay. We will look into these and will make sure to resolve these. Hopefully, you will give us another chance to make your next stay enjoyable!

10/10 Excellent

Khawaski

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time
Stayed 2 nights in Feb 2024

4/10 Poor

Jasmine

Disliked: Cleanliness
Response from Manager on 1 Feb 2024
Thank you for your stay! We apologize for any inconvenience. We'd appreciate another chance to make your experience enjoyable. Thank you!

4/10 Poor

Clarissa

Disliked: Cleanliness, amenities, property conditions & facilities
Response from Manager on 1 Feb 2024
Thank you for choosing to stay with us. We apologize for any inconvenience you may have experienced. We would appreciate another opportunity to provide you with a more enjoyable stay. Thank you.

10/10 Excellent

Joel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 11 Jan 2024
Thank you for staying with us and providing positive feedback! We are looking forward to have you as our guest any time you are in town.

4/10 Poor

Clarissa

Travelled with pets
Disliked: Staff & service

2/10 Terrible

Taneka

Stayed 1 night in Nov 2023
Response from Manager on 1 Feb 2024
Thank you for staying with us. We apologize for any inconvenience you may have experienced. We would appreciate another opportunity to provide you with a more enjoyable stay. Thank you.

10/10 Excellent

Terrence

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great experience it was clean and quiet and the front counter staff were great
Stayed 2 nights in Nov 2023
Response from Manager on 13 Nov 2023
Thank you very much for staying with us and providing great feedback with your recent experience. We are looking forward to see you soon when you come back in town.

10/10 Excellent

Baratta

Stayed 1 night in Nov 2023

4/10 Poor

Andrickson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was infested with bugs and cockroaches.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
We are very sorry that you had bad experience staying with us. We have forwarded this to our housekeeping staff and we will make sure to resolve this. In future, please give us an another chance and we will ensure that you have pleasant stay with us.

8/10 Good

Harold

Stayed 1 night in Jun 2023
Response from Management on 4 Aug 2023
Thank you for staying with us! Please consider staying with us again when you are in the area!

6/10 Okay

Richard

Stayed 1 night in Mar 2023

10/10 Excellent

Juvenal

Stayed 6 nights in Mar 2023

2/10 Terrible

Charita

Stayed 1 night in Mar 2023

2/10 Terrible

Morgan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE! Two roaches greeted me before the night attendant. I should’ve just left and called Expedia for a refund but I didn’t. More roaches in the room, the room was so dirty I just laid in my outside clothes on top of the bed til morning. Didn’t bring a single piece of luggage in. Maybe got 30 minutes of sleep. Would never book again.
Response from Manager on 19 Mar 2023
We are so sorry that you didn’t have good experience with us. We will work with our staff to address all of your concerns. Thank you for staying with us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don's stay here!
The neighborhood was scary. We asked for one king bed. When we arrived there were two queen beds. We were put on the first floor with a window which would not lock! We were not given the room we were promised. Major maintenance problems. Several cars running with people inside them in the dark back parking lot. Used condoms on the ground. They charged $25 for my husband's service dog. We have never been charged for his service dog.
Stayed 1 night in Feb 2023
Response from Management on 12 Mar 2023
We are sorry to hear that you didn't have good experience staying with us. We will work with our staff to address your noted concerns. Thank you for staying with us!

2/10 Terrible

Risa

Stayed 1 night in Mar 2023

2/10 Terrible

Brittany

Stayed 2 nights in Feb 2023

10/10 Excellent

Demetria

Stayed 1 night in Feb 2023
Response from Hotel Manager on 21 Feb 2023
Dear Demetria,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the remarks.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

2/10 Terrible

Brittany

Stayed 7 nights in Feb 2023
Response from Hotel Manager on 19 Feb 2023
Dear Brittany,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

4/10 Poor

Colyn

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was cool, but only go here if you absolutely have to. They have a roach problem unfortunately. The beds are also pretty uncomfortable too. I hate to give a review like this but I gotta be honest.
Stayed 2 nights in Feb 2023
Response from Manager on 17 Feb 2023
Glad to hear that our staff treated you greatly!We are sorry that you didn’t have comfortable stay. We will work with our staff to ensure that problems you experienced gets resolved.Thank you for staying with us!

10/10 Excellent

Hellen

Stayed 2 nights in Feb 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service
I like the rate and the fact that it has smoking room. Carpet though out is very dirty. Decor is dated amenities minimalistic
Stayed 1 night in Feb 2023
Response from Hotel Manager on 5 Feb 2023
Dear Michael,We apologize for the disappointment regarding the carpet and decor. We take customer satisfaction very seriously and would like to rectify this issue as soon as possible. We will also ensure that our guests have access to all amenities needed for a comfortable stay. Please do not hesitate to reach out if you need any further assistance.Sincerely, Hotel Manager

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok but just all my venting machine was down
Response from Hotel Manager on 18 Jan 2023
Dear Timothy,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We will take the necessary steps to ensure that all our amenities are in proper working order in the future. We look forward to welcoming you back soon.Sincerely,Hotel Manager

8/10 Good

Sharlene

Stayed 1 night in Oct 2022
Response from Hotel Manager on 19 Oct 2022
Dear Sharlene,Thank you for your eight-star rating. I'm glad you enjoyed your stay. Please let us know how we can improve our services so that we can earn a ten-star review from you and share your comments with other potential customers.Sincerely,Hotel Manager

2/10 Terrible

Timeka

Stayed 1 night in Sep 2022
Response from Hotel Manager on 13 Jan 2023
Dear Timeka,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

8/10 Good

ALBERT

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2022
Response from Hotel Manager on 5 Aug 2022
Dear ALBERT, Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Brandon

Stayed 2 nights in Jun 2022
Response from Hotel Manager on 13 Jan 2023
Dear Brandon,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We look forward to seeing you again soon.Sincerely,Hotel Manager

2/10 Terrible

Aubrey

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not good, a bunch of homeless people
Stayed 1 night in May 2022
Response from Hotel Manager on 10 June 2022
Dear Aubrey, Please accept our sincere apologies for the experience due to the homeless people. However, we are so sorry for all the past inconveniences you had at that time & will make sure that was an isolated incidence & assure you a nice stay in future. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

MAURICE

Stayed 1 night in May 2022
Response from Hotel Manager on 31 May 2022
Dear MAURICE, It is delightful to see 10/10-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager

6/10 Okay

Evelyne

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Hotel Manager on 13 Jan 2023
Dear Evelyne,Thanks for the visit. We are glad that you had a great time at our hotel and also have zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Okay

Edward

Hotel rating
The cable/internet was unavailable due to local outage so a bit inconvenient.
Stayed 1 night in Feb 2022
Response from Hotel Manager on 22 Feb 2022
Dear Edward, Our hotel is glad to have you as a guest. Sadly, the experience was not as you expected. We are sorry that due to an unexpected outage, our cable and Internet services were down. We regret that we were unable to provide you with the quality of amenities & facilities you expected during your recent stay. Please consider staying with us again. Sincerely, Hotel Manager

10/10 Excellent

Sherrie

Stayed 1 night in Jan 2022
Response from Hotel Manager on 6 Jan 2022
Dear Sherrie, It is a great delight to see 10/10-star feedback. Hope that you had a marvelous & awesome stay experience. Our team is very much overwhelmed to see the rating. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager

10/10 Excellent

Samantha

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Hotel Manager on 5 Jan 2022
Dear Samantha, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

4/10 Poor

Bruce H

Disliked: Staff & service
NOT PET FRIENDLY AS ADVERTISED
DO NOT GO HERE IF YOU HAVE A PET! I reserved online a pet-friendly room for a prepaid non-refundable amount. Then when checking in they demanded an additional $25 for my small mellow doggie. I wanted to cancel and go somewhere else (Motel 6 very good and no charge for your dog), but they would not refund, telling me to take it up with my online hotel finder. RIP OFF!
Stayed 1 night in Dec 2021
Response from Hotel Manager on 5 Jan 2022
Dear Bruce H, We have noted your complaint regarding the issues mentioned in the review. Nevertheless, we have reached out to the appropriate department concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for all the inconvenience. Sincerely Hotel Manager

2/10 Terrible

Yolonda

Stayed 1 night in Dec 2021
Response from Hotel Manager on 28 Dec 2021
Dear Yolonda, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

10/10 Excellent

Brandie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Manager on 7 Nov 2021
Dear Brandie, It is delightful to see 10/10-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager

8/10 Good

Patrick

Stayed 1 night in Sep 2021
Response from Hotel Manager on 1 Oct 2021
Dear Guest, Above all, let me say thank you. We sincerely value your kind feedback because we try our best with every guest. I'm glad we were the right hotel for you during your recent stay and that so many aspects of your stay pleased you. Also, we hope you will recommend us to your friends and families. Meanwhile, we assure you we will always keep on improving our services and facilities to raise the standard and quality to a much higher level. Thank You. Sincerely, Hotel Manager

8/10 Good

Krystal

Stayed 1 night in Sep 2021
Response from Hotel Manager on 21 Sept 2021
Dear Guest, Above all, let me say thank you. We sincerely value your kind feedback because we try our best with every guest. I'm glad we were the right hotel for you during your recent stay and that so many aspects of your stay pleased you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a wonderful stay. We enjoy serving guests and hope you will return frequently in the coming months and years. Sincerely, Hotel Manager

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Hotel Manager on 7 Sept 2021
Dear Guest, Thank you for your great review! We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. We continuously make efforts to better our hospitality and guest comfort. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 Good

George

Stayed 5 nights in Aug 2021
Response from Hotel Manager on 16 Sept 2021
Dear George, Thanks for staying with us and giving us an 8- star rating. We appreciate your ratings & would like to invite you to write more on how can we improve our services, which can earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Morris

Stayed 1 night in Aug 2021
Response from Hotel Manager on 16 Sept 2021
Dear Morris, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Tonya

Stayed 2 nights in Aug 2021
Response from Hotel Manager on 16 Sept 2021
Dear Tonya, It is delightful to see 10/10-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager

8/10 Good

ALBERT

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Housekeeping staff needs customer service training
I love this affordable hotel. The ONLY issue I have is with the housekeeping staff. The old lady is very rude and nosey
Stayed 1 night in Jul 2021
Response from Hotel Manager on 17 Sept 2021
Dear ALBERT, Thanks for visiting our hotel and appreciate the nice comments about your stay and pricing. At the same time sorry for the rudeness you encountered. The staff has been given special training to be hospitable to all the guests. Please visit us again to enjoy a new level of hospitality. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude waiting almost a hour to be checked in...dogs were on the floor with us when they were clearly suppose to be on the other side...I COULDNT GET A REFUND!!
Stayed 1 night in Jul 2021
Response from Hotel Manager on 28 July 2021
Dear Guest, Thanks for your comments. Please accept our heartfelt apology that the level of service you received did not meet the usual high standards our guests have come to expect from us over the years. This is not an indication of how we normally do business, and I'm concerned with the quality of your experience. I have personally taken action based on your comments to investigate these claims. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

2/10 Terrible

Lemara

Stayed 1 night in Jul 2021
Response from Hotel Manager on 21 July 2021
Dear Lemara, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

2/10 Terrible

Albert

Stayed 2 nights in Jul 2021
Response from Hotel Manager on 19 July 2021
Dear Albert, We understand your disappointment with us and agree that 2-star is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issues immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please give me a call or meet us at your earliest convenience. Yours sincerely, Hotel Manager

2/10 Terrible

TAMMY

Stayed 1 night in Jul 2021
Response from Hotel Manager on 19 July 2021
Dear TAMMY, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Strong smells. They tried to charge me again as I was leaving.
Stayed 1 night in Jul 2021
Response from Hotel Manager on 8 July 2021
Dear Guest, Thank you for sharing your review. We apologize for the inconvenience faced by you, and we regret that you had an unpleasant experience. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information. Sincerely, Hotel Manager